Controllers and Music services

The Sonos pandora link seems to be broken again.  Can you fix it?Thx!

For years the Sonos app does not play all of my songs in iTunes. It plays for a while and then starts skipping songs saying unable to play.  I can go back to those songs and manually force it to play them so it’s not a corrupt file. I communicated with Sonos and have tried everything, rebooting everything and after playing for a while it still happens. Occasionally, like today it will stop altogether and just continue to skip all songs until I shut down the app and open it back up again. A very disappointing app that does not really work with iTunes.

I’ve read postings in this forum about the same issue that I am having and wondering if there is a fix or workaround.That is, a large imported playlist (from my music library) only appears to contain a fraction of the songs in the original playlist.  For example, an 8900 song playlist is imported but when added to the queue (or replacing the queue) only loads only 1200 or so songs into the queue.I’ve read that this issue may be due to a timing limitation of the playlist import process.Aside from a workaround like creating multiple shorter playlists from the original and importing those, are there other suggested workarounds?  I’ve taken to occasionally random sorting of the original playlist then re-importing it so that i get a different grouping..Or maybe there’s a fix?  If the issue is related to a playlist-import-time limit, maybe there is a way to increase that time limit?  I do not think i can speed up the connection to the music library.Thank youdata:  i use only a sonos connect

I need help adding my music library from my Synology NAS DS220+ DSM version 7.0.

Hi,  has anyone in the U.K. subscribed for sonos radio ? I’ keep getting an error message “post code cannot be recognised” and gives me an example of the American post codes.  

I have a recent issue with Sonos. My wife and I both have our Spotify premium accounts connected, no issues. Just today, when I went to my account I see the Unable to Browse Music message. This is on iPhone/iPad/Mac. All apps are updated. Her account is fine.I have seen posts on here previously and tried following:Disconnected account and re-connected Logged out of Spotify and re-connected to my account having to login in again Reset routerNothing has worked. I am still able to see my playlist recent history and playlists that I had saved as Sonos playlists, but obviously not being able to natively browse Spotify is quite annoying.To compound the issue, on all systems it not longer distinguishes between which Spotify account is which, it just has two Spotify names under Music Sources; previously, it would just show one Spotify account and my name would be under it, and I could change back and forth, so now it just show two and one of them says unable to browse and then the other logs i

I’m having trouble reconnecting my Play 1 to my WiFi.  It was working fine and then lost the connection, having made no changes to the WiFi.I did a factory reset and got a flashing green LED.I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu.  All I get is a screen with a button “Join Existing System.”  When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.This happens even when connected by a cable and rebooting the routerHow do I get to a screen that allows me to re-enter mu WiFi settings?  It’s beyond frustrating - seem to be going round in circles!Any help is much appreciated. 

HiI can search and find an album stored on my NAS library however when i click on it it get the error as in the attached image this occurs for a number of albums in my library, however the majority play just fine. Please could you advise

Many radio streams contain album artwork... Sonos just displays a station logo. Why? 

(There are other similar topics in these community forums, all closed. None seem to have a solution that works.)When I play music from the Apple Music app on my M1 MacBook Pro to my Sonos Arc or Sonos One over AirPlay 2, there are occassional, random short high-frequency cracking, popping or clicking sounds. They make the music unlistenable.This does NOT happen if I change any of the variables; e.g. there are no errant sounds from the Sonos app (playing Apple Music), the iOS Apple Music app, the Spotify app on the MacBook Pro, or a non-Sonos AirPlay speaker. When I separate the Group to just one of the Sonos speakers, the popping persists, but it is worse on the Ones than the Arc.Sonos phone tech suppport was helpful, but ultimately decided it was an AirPlay problem and that I should contact Apple. I think it is a Sonos/AirPlay issue, and so I feel stuck. Apple will say it is a Sonos issue.Does anybody have any solutions or advice?

I recently separated from my spouse. We had a Playbar, a Sonos One and a Sonos Five. I’ve taken the Five to a new apartment and want to connect it to a wifi signal mediated by a Netgear Wifi Extender. If possible, I’d like to keep my old account including my various subscriptions, preferences etc. I’m on good terms with my spouse, so I can ask her to create a new Sonos account to connect to the Sonos One and Playbar. How do I do all this? I’ve tried following the instructions to fix my Sonos system on the iPhone app several times, without any success. Any advice would be appreciated!

Hi there, during the day I get multiple drop outs where the audio stops, or I am unable to browse music. I typically use “Music Library\Browse Folders” that points to a Buffalo Linkstation. When it happens, I can open the network share from a Windows10 pc and can see the file exists. I have read a few other articles that suggest encoding, but these are one off tracks within an album, that do play if I press Play (possibly 2nd or 3rd attempt). Any ideas?Diagnostic reference 81528097

Hi How do I set a password for the Sonos AppI would like to prevent others at home using the app to control music/volume/devicesCurrently anyone on my home wifi network with the App can control the devices ThanksAndy

hi I have lost all my playlists and I have not done any reset only added a couble of ikea sonos speakers to my system

Hi all, strange situation  i’ve always used my Sonos system with a library from my Synology NAS, no problem at all.Yesterday tried to use Sonos for some relax but no way to queue files from NAS,  dropped and added again but no luck, the only change in the past was an update on synology from DSM 6.x to the new one 7.0-41890, smb1 was always enabled, i’ve setted SMB minimum to SMB1 and maximum to SMB3.So what i’ve missed ?ThanksDario  

One of my music files plays in iTunes and in an iTunes playlist to which it was added on my iMac. When Sonos is synced (indexed) to this iTunes library, the file can be found and played under artist within Sonos. However, although the file is included in the imported playlist in Sonos, when it is played within that imported playlist, Sonos indicates the file can not be found. I can not see any difference in this file and any other file among the thousands of other files and 70 other iTunes playlist imported to Sonos. Could there be something in the file that allows it to play as an album in sonos but confuses sonos when played from the imported playlist? The file was purchased/downloaded from Qobuz Store. When I inspected the metadata from the Qobuz file it had a weird file name (wrong artists). Don’t know if this could allow stand alone playback in Sonos but not Playlist playback? Weird. “Qobuz support” maintains nothing is wrong with the file even though the file name is wrong!

Searching for anything at all on YouTube Music returns no results whatsoever. I’ve tried both the Android app (S2, v13.2), as well as the Windows app. The subsection “YouTube Music” was active, not “Uploads” Search terms were:[Artists] “big red machine” [Artists] “vernon” [Albums] “how long do you think”TIA-- Jakob

I just got a new MacBook Pro M1 and now I can't connect Amazon Music with either the macbook pro or my android mobile phone, even though it was working fine this morning before I installed the desktop app on the new macbook. Whenever I try to “Authorize” Sonos to connect to Amazon Music, it takes me to an Amazon Error page that just says “We’re sorry, try again.”

Hi I am new to Sonos and to Primephonic.  When I try to save an album, instead of appearing in the My Music folder it appears on the home page as Other.  Can someone please tell me what I am doing wrong?  Thanks.

I transferred my Sonos system (5 Connect:Amps, 2 Beams, and 1 Connect) to the person who purchased my home.  It looked like everything worked great on the S1 app, but when I logged in to check my Sonos account today I still see the Connect box that I transferred.  How can I transfer that to the new owner’s account? I’ve moved 500 miles away and will not be on the WiFi network where that Connect box now resides, so I’m not sure that there’s anything that I can do.

I subscribe to Amazon Music unlimited in the UK. I have the Amazon Music service installed in Sonos. When I search for an Artist (The Travelling Wilburys) in the app within Sonos they are not found yet this Artist is available when I use the freestanding  Amazon Music app. How do I fix this. I have tried Sonos support and Amazon Music support with no luck. It used to work.

Hello,Since a couple of weeks, it seems I only have one single activity playlist (Romance !) instead of the usual 10 playlists (romance + essentials, fitness, party, etc...). Please refer to screenshot attached. I tried accessing Sonos using a different device and the same issue prevails. Can you please let me know if this is a general issue or am I the only one being affected ? How can this issue be resolved ?Thanks ! NicolasPS : This issue follows a previous issue where number of playlists from Apple Activity Playlists (using Sonos S2 App) were much narrower than the number of playlists provided by the Apple App directly. A bit furstrating !  

Diagnostic 1334398637, occasionally the radio skips back and repeats a few seconds, the radio will later turn off.

In the Sonos app, under “Suggested Services” I see Pandora, but when I click on it, nothing happens. Also, Pandora does not come up in the search box under the “Add a Service” screen. Please advise. 

I’m an AV integrator and my clients love “Milano Lounge” on Tunein and saved it as a favorite. Now this station doesn’t appear on Tune-in or Sonos Radio and I have to add the URL to their radio stations. I have to tell all my client how to do so or do it for them. Why? This doesn’t happen on other devices with native Tune-in apps like Control4, HEOS, Marantz, my mobile app. Why is this happening only on SONOS?