Controllers and Music services

I am getting an error message when I try to play something from my music library.It reads : "Unable to play....it is encoded at unsupported sample rate 24b22664 HZ" Any suggestions??

I have just mastered how to play my own music playlist from my mobile android phone via bluetooth to my Sonas move. How do I get the songs to Crossfade ? I can see how to do it on the sonas app on my laptop , but this doesnt seem to transfer over to the mobile appThanks 

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

Good morning all. Last night I installed the first 2 of what I expect to be many Sonos components in our new place, a beam and sub. I've been browsing the forums and I am happy to see such an active group. I'm sure there will be many questions across time I will have for you all. I installed and set up the components and connected to my pandora account with no issues other than ones discussed here already.  The room sounds great. I installed the app on my wife's phone and it immediately found the system and hooked up using my login credentials. Here's the question. She has her own pandora account and will want that running when I'm not around.  Is the fix to this as simple as reinstalling the ap and having her create her own Sonos login to be able to set her own credentials to log into her pandora account or am I over thinking this?We will be quickly adding a couple of amps with outdoor speakers, another sound bar on a second TV and speakers in a r

I am trying to correct my Profile address.At present the system has moved my address to USA.  I do not live in the USA.   I have never lived in the USA.I want to correct it to my UK address.I change all the details, having selected EDIT, SAVE the changes and the system then reverts to the US address!How do I fix this?

Hi,We own a Sonos Play Gen 5 and we were using the original Sonos App.Last week we purchased a Sonos One SL for the garden. This obviously requires Sonos 2 app.Since downloading the new app, I now can't use the Sonos Play Gen 5. How can I have the two systems please?I know the limitations around them not being able to play together and that is fine but I was still wanting to use the Play Gen 5 as it's only 5years old.Any advice welcome. Thank you

I have been trying to add services to Sonos and the app just spins. So frustrating!!

Like a couple of others here I am having trouble adding services on the Sonos S1 controller. I have both apps - S2 is working fine. From settings in S1, I go to services and voice, then add a service and I just a blank list with the wheel of death.Happens on both mobile and ipad. Have checked address in my Sonos account is correct. All upgrades applied to mobile and ipad. S1 version 11.9. Have hard rebooted both mobile phone and ipad, reset router (but S2 is OK so shouldn’t be a factor).My system is all wi-fi, older devices, connect:amps and 2 play 5s.The hours of my life I have spent getting all these Sonos devices to work!!

sonosアプリでApple musicを再生する際、曲の終わりで、次の曲がかぶって再生される。前の曲がきっちり終わった後に次の曲を開始して欲しいのだが、設定で変更できるのでしょうか？ Moderator edit:Google Translate-When playing Apple music with the sonos app, the next song is played over the end of the song. I would like the next song to start after the previous song ends exactly, is it possible to change this in the settings? 

I am a IDAGIO subscriber, trying to access IDAGIO via Sonos S1. On my Android phone, I cannot use the “Add Services” function at all. When I click there, instead of getting the menu of services a get a blank screen with 4 dots in the middle going around in a circle, a waiting icon. Never stops waiting. On my PC, I can get to the service menu. I click IDAGIO and then a button to authorize Sonos to use IDAGIO. Up comes an IDAGIO log-in screen. I type my e-mail and password. Very briefly, it flashes “welcome back to IDAGIO” but then that disappears and goes blank. Frozen on a blank webpage, idadio-sonos. Has anyone experienced this? Any solutions? 

As mentioned in a couple of other threads, TuneIn service comes into a new flavor. I have used the ‘My radio stations’ from the beginning for many years now. I have never used the other features of TuneIn and don’t plan to use them in the future.I kindly ask to integrate the ‘My radio stations’ as a native feature of the Sonos S2 application. This way I would not have to subscribe to a service I won’t use in the end. I’m sure I’m not the only user plagued by this unwanted change and this request certainly does not imply a massive redesign of the Sonos application.This feature was the reason I bought a Sonos system. It would be a pity if the future lack of it would be a reason to switch to another manufacturer since I’m otherwise very satisfied with Sonos.

My question is if my roommate has a account on the app with these same speakers paired to it before can he pair them again too his account I started a new account with his speakers attached but he says he can't use his account anymore with these same speakers attached to it?

I have Sonos in 2 properties. Property 1 has older items, so uses the old version of app. Property 2 has newer items so uses the newer app. Property 1 has a NAS drive connected to router, for my music. How can (is it possible?) I access this property 1 music source from property 2, so I do not have to copy music onto a second different NAS drive?thanks for any help.Ian

Hello peopleAs I'm getting older I'm getting more cilia can someone be straightforward and write this code for me pleaseOh my music is on a nice drive Western Digital my iCloud now it is running 24 seven all the music is in place so is the XML file for Sonos to read, please could someone convert the addresses for me as my mental health I'm struggling with On my Mac book pro, the address is and the same song/Users/markburton/Music/Music/Media.localized/Music/Adeva/titleOn my Western Digital, my cloud isMyCloudEX2Ultra._smb._tcp.local/Music/Adeva/title/06 I Thank You.mp3 Oh my Sonos, I have set up the address for the Western Digital my iCloud I just need to change the XML file directory to find the songsThank you for you, clever peopleMark

I have a Sub Mini experiencing the exact symptoms reported with the Boost. It was connected to a Beam 1 and 2 Play:1s and working perfectly until yesterday evening. At point of update last night the Beam and Sub Mini were both failing to update to 15.1. I disconnected the devices from each other and the Beam then updated. The Sub Mini is now completely disconnected and shows as ‘unused’ in my devices list. It says it needs to be updated.It won’t complete the update, failing at the ‘Finishing Up’ stage with the update problem and try again message after taking a long time and therefore, because all of the other devices are on 15.1 it won’t join the system and so, my expensive subwoofer now is unusable.When the update does error out, it does also have the blue dot with ‘updating’ next to the Sub Mini in the System Menu but obviously, it never works. I force close the Sonos app and it asks to update again. And yes, I’ve tried rebooting routers, logging out, force close an

Following the remove of the feature allowing to read music directly from my android phone, i’m looking for a solution to read my music on my Beam gen2. I tried to connect to my Freebox Delta NAS. SMB2/3 is activated on my freebox in the “windows sharing” options. I verified, and my Beam is running Sonos OS S2.There are no user/password required, and i’m using \\Freebox_Server to access it.It’s working fine from my computer. But the Sonos app displays the following error when I try to add a new shared library : “The computer Freebox_Server has not been found”. (translated from french, sorry). What am I missing ?i.e : someone had apparently the same problem here, unanswered 

I’d like to add some .flac files I have saved in the files folder on my iPad Pro (ios15.7) to my Sonos 1 (OS: S2, version:15.4)How do I do this?I can get to the shared music library pop up, but don’t know what to enter in the path box.Thanks in advance for your help.

Anyone have any issues with CalmRadio lately?  

Hey Sonos and/or Sonos Community, Why in the App to control your Sonos speakers is there not a button to quickly align all your speakers to the same volume level? 

Hello peopleOn Sonos it has my cloud home in the top right hand corner spyglass how can I use this especially as I have a Western Digital my iCloud which I already use for Sonos for local hard driveSo therefore, I would like to use this to set up playlists in my cloud home and access them, but I don't know how to get into it to perform this taskThank you, Mark  

Hello can I ask has Sonos changed their parameters in the ways of storing filesI have a I have a Western Digital my iCloud at home with all my MP3s on and I drop in an XML file into the list to create and receive my playlists on the hard drive😭 🫣I've been changing my files out and re-doing them I've deleted my playlists and I have tried to reinstall the XML file and it is not allowing me to add my playlist🤬🤬🤬🤯🤯Now these are large files talking of 9000 odd songs 60 playlists how is the easiest way to sort this out please🙏🏻🙏🏻🙏🏻🙏🏻This is how I've changed my XML file. Therefore it should be able to read it as all the music is there but not the playlists.Users/markburton/Music/Music/Media.localizedPublic/Shared Music Thank you very much, Mark

My child has an Apple Music account, but no iOS devices of her own. How do you setup Apple Music in Sonos without a iPhone/iPad?We have only a Sonos Move.

Just set up a stereo pair, with Sub (Gen2) and there is no Quick tune option nor Balance control for this room.  Trueplay works as expected though Is quicktune not available for this set up?  I sort of understand the balance option missing but there are still cases where it may be helpful. Is this deliberate or is there an issue?

I have no problem casting music from the Spotify or Audible app on my cell phone to my Sonos Move. But the Sonos app itself is mostly greyed out and cannot find the speaker. On my laptop the speaker does not come up when I tried to cast from Spotify. I have a new computer and the recently installed Sonos app also can’t find find the speaker. On my old computer I also couldn’t cast from Spotify but I could cast from the Sonos app on my PC. Very frustrating.

The Apple Music application will tell me that a song already exists in a playlist and ask me if I want to add it anyway. The Sonos application on my iPhone will let you add the same file indefinitely. This shouldn’t be a hard feature to implement. Please add it to the product.