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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 58,218 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8588 Topics
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Chasz99Contributor I
asked in Controllers and Music services
Tidal now displays “MASTER” - does SONOS now support MQA?

I just noticed that Tidal displays “MASTER” now on MQA tracks where before it would kick down to “HIFI” - has SONAS started supporting MQA?     my understanding before was that even if you were playing the master quality music, it would downgrade to hifi and this was reflected in the display.  What changed?  Audio Quality or just the display? i have two gen 2 Play 5s with the sub in my office.  I enjoy the sound 😁   Thank you for any input!!!

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ratty
3 years ago
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seppe_ovinkContributor I
asked in Controllers and Music services
No selections are available

I was unable to reach my NAS’ music library. A couple of days it played music without any problems. So I resorted all my files; did a restart and my also I got the required updates, but still it says that there are ‘no selections are available. My MacBook does not have any problems to see all the folders though.Are there any tips?

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Stanley_4
3 years ago
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welshmanofsteelContributor I
posted in Controllers and Music services
The dinosaur SONOS refuses to connect to cutting edge NAS

I have  searched the various  posts gogin back to 2017. Current SONOS app is unable to connect to True NAS.Steps taken to remove the problemSet up dedicated user on TrueNas for sonos enabled SMB1 CIF server on WIndows 10 Removed SMB2/3 on freeNas (and then reinstated) Given full permissions on the  mount pint (Plex) via True NAS ACLSteps I will not be takingReinstalling windows Creating a “sonos” user on windowsIf anyone has experienced similar issues and has a working solution based on the facts above  I would be glad to hear it. Please do not ask a plethroa of “fact finding” questions  about other services /users connecting to the TrueNAs mount point /datapool - they can. This is a SONOS specific issue which the tech guys consider is beneath their attention. 

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M
3 years ago
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BwhitakerContributor I
posted in Controllers and Music services
Issues with Amazon Music

Hello Amazon music suddenly stopped working on my Sonos Arc.  I get the attached error message.  I am definitely not using Amazon Music on any other devices.  Any one else ever have this issue?     

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G
3 years ago
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daveyboy31Contributor I
asked in Controllers and Music services
Sonos Radio keeps dropping

I have a pair of Play 1s. In the last few weeks, the connection to Sonos Radio and TuneIn keeps dropping to the point it is now unusable. I only play one station . I could spend 10 mins trying to get it to the play on one or the other and it will play for a while then drop out and then same again. It’s infuriating! Anyone know how to fix this? Thanks

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3 years ago
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yearofthebeatContributor I
posted in Controllers and Music services
Was I hacked? Email address changed without my permission.

Hey there, a few days ago I received an email from Sonos asking if I changed my email address to one I’d never seen before. My system is new and I’m the only one who’s owned it, so (reading into other threads here) I don’t know how this email address could’ve landed in my system. I called Sonos today and the tech helped me transfer the system back to my original email, but we’re still clueless how this happened, and I’m concerned there’s a wider issue. Oddly (no idea if it was related), earlier the same day I received a phone call from an “Apple rep,” which turned out to be part of the “iCloud breach” phone scam. I realized this after a few minutes on the call and hadn’t given the caller any information. Still, the timing of the change on my Sonos account to an email I’ve never heard of has me concerned. Anyone else experienced this?

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Corry P
3 years ago
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Thorium PrimeTrending Lyricist I
asked in Controllers and Music services
Spotify with Sonos controlled from App

So I have been using the free version of Spotify with Sonos for some time, and decided to go for Spotify premium. Before I upgraded I tested that Spotify app as a free user, and was happy with the ability to control/cast to Sonos directly from the app. But after upgrading to premium it started failing. Has anyone experienced something similar? Controlling Sonos from Spotify:Shortly after upgrade to a family plan I was no longer able to successfully cast to Sonos, my devices will show up, but there is either just silence (while the app shows it is playing), or simply a failure to connect. After a connection failure the Sonos speaker will (strangely enough) start playing whatever was the last music/service it played. Weird. Sonos devices (Play 1 and Move) will however reliably show up in the connect list. This behaviour is consistent from both Android app (tested from two devices) and from the PC app. I have removed the Spotify service and reinstalled in the Sonos app several times. Have

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Corry P
3 years ago
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aec238Contributor I
asked in Controllers and Music services
Play/shuffle Apple Music Recently Added Playlist

Is this still an issue? Sonos should please figure out a way to play a recently added playlist continuously without splitting them up by albums, where we have to continuously go on the phone and pick the next song. This is quite trivial and seems like should be a simple fix. If the Playbar I bought 3 months ago can’t update to have Airplay then the least they could do is make it possible to play a playlist continuously...Has anyone figured this out yet? Thanks!

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James L.
3 years ago
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marksappyContributor I
asked in Controllers and Music services
Spotify keeps losing connection

Please can you help, my sonos system will not connect to Spotify.  It keeps saying it has lost connection, I have tried all things I can find on the internet and still will not work.]Please can you help

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Xander P
3 years ago
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User262360Contributor I
asked in Controllers and Music services
Apple Music - can't connect

Hi there, for the past couple of weeks I’ve been unable to connect to Apple Music. “We’ve run into a problem. Please try again.” Tried signing out of Apple Music, reinstalling sonos app etc. No luck. 

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Corry P
3 years ago
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TorbenRContributor I
asked in Controllers and Music services
Yousee Musik does not allow multiple streams anymore

Hi all, A couple of weeks ago, yousee musik stopped allowing multiple streams to the same Sonos system (at least for my system).Have anyone else experienced this? And  do you know, if this is a bug or a new limitation from Yousee musik?BR Torben

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L
3 years ago
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Jimmi76Avid Contributor I
posted in Controllers and Music services
deezer app on sonos

Hi.Has anyone had problems with Deezer on Sonos? I have lost most of my favorite tracks and a recent update has changed the my music category.It now has no my top tracks category where you could play your most listened to tracks.Im not happy.Anyone had same issues?

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R
3 years ago
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kh57Contributor II
asked in Controllers and Music services
stitcher use in Sonos after recent app updates... lost groupings

Since recent Stitcher and asonos app updates for iOS equipment, both my iPhone 8 and iPad 2…. when I bring up stitcher to play podcasts on sonos, it lists all my podcasts…. Under shows… but no longer has them grouped like they are in the stitcher app.  So this means I have to scroll thru all my various podcasts to find what I’m looking for.before these app updates, the groupings came over int9 Sonos…. making it so much easier to find the podcast im looking for.sure would be nice 9f we could get these groupings back!

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James L.
3 years ago