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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,205 Topics
  • 51,655 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7205 Topics
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PotemkinContributor I
asked in Controllers and Music services
Sonos stopped connecting to Music Services

Hi My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.Based on other answers, I have tried:reinstalling the Sonos app rebooting the router, Sonos Bridge and Sonos speakers & ConnectNothing seems to work and I still get the same message under Music Services.I ran a diagnostic after trying all these things again - the code is 1669624089.Thanks for any advice!  

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4 years ago
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Dr KContributor I
asked in Controllers and Music services
sonos not showing up in spotify connect

for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution. Diagnostics report 1555445404 thank you in advance.

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4 years ago
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VladsContributor I
asked in Controllers and Music services
No Spotify in the Music Services list. Sonos Move.

I live in San Francisco and I recently bought a Sonos Move to use it with my Spotify Premium Account. Iwas trying to add Spotify in Services/Add music service menu but it doesn't exist there. So I have to use a Bluetooth in order to listen Spotify.Is there a way to listen to Spotify on my Sonos via WiFi?

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V
4 years ago
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Carol B.Contributor I
asked in Controllers and Music services
Amazon Prime Music Stations get "Requested Operation Failed" error when selected from "Stations"

I am able to select & play my Pandora & TuneIn stations just fine. When I select any of my saved Amazon Music Stations in My Sonos, I get “Requested operation failed. Please try again.” It never works, though. I have to Browse for it again to get it to play and then  it plays just fine. This is on the app on both iPad & iPhone. Any help out there? Thank you.

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controlav
4 years ago
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User840496Contributor I
asked in Controllers and Music services
Spotify Playlists not visible in Sonos App

Hi there.I’ve recently done some housekeeping in Spotify - using Playlist Folders to hold old playlists. Unfortunately in neither the Apple iOS 13.13 App, nor Windows 10 app - these aren’t visible. Instead, I merely see the playlists (I *think* in the order I placed them).Is this a known issue or enhancement opportunity? (or am I being a dumb ass?)Thanks in advance for any guidance available - it’s appreciated. :-)

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Airgetlam
4 years ago
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MengerdahlContributor I
asked in Controllers and Music services
People accessing system through Spotify connect

So I just came home from work and was surprised to hear my speakers blasting music on full volume. After some troubleshooting I Could say that it is not my apartment that is haunted but my girlfriend who had  accessed my system through her Spotify by accident by using Spotify connect. After some testing we found that several People who had accessed the speakers before through my wifi Could still connect, miles away through Spotify and play music.  Is there any way to block or remove this function. I only want People to gain access when I allow through my wifi? Thanks!  

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J
4 years ago
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chantelmcpContributor I
asked in Controllers and Music services
Apple podcasts?

Will we be able to play Apple podcasts on Sonos?

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M
4 years ago
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mystik1Avid Contributor I
asked in Controllers and Music services
YouTube Music + Alexa

I decided to sign up for a paid music service today.  I was deciding between Amazon Music Unlimited and YouTube Premium, which includes Music, since for $2 extra, there are other benefits.  I thought it was an option because I saw it listed as one of the services to add in the Sonos app.  BUT, apparently Alexa can't start a song with it.  Is that right?  I expected to be able to change the default app, and then just continue and be able to play most any song.  Instead, I find that I can't even get Alexa to start a song with it, even if I say Play (Song Name) with YouTube Music.  Is that right?  Did I just waste $13?  Thanks in advance.

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chicks
4 years ago
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Jurri.trContributor I
asked in Controllers and Music services
Play 5 not appearing in Spotify Connect

Hello, Anyone have a fix to make the Sonos play 5 speaker appear in Spotify connect menu (both on the Spotify iOS and macOS app) ? Rebooting the Sonos used to do the trick for me but not anymore. Rebooted the Sonos, rebooted my router / modem, uninstalled and reinstalled the Spotify apps, removed and readded my Spotify Account in the Sonos App. Nothing. :(

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Airgetlam
4 years ago
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mokeyContributor I
asked in Controllers and Music services
Linking Sonos Surround System to Naim Uniti Core

My Naim Uniti Core rips and stores CDs to a high quality.  It also functions as an UPnP music server and is wired to the router.  I have noticed that the Sonos app shows the option of connecting to such a source.  Do I need to wire all the Sonos devices in my Surround System (Beam, Sub and 2 Ones) to the router or just the Beam?  Currently none of them are connected to the router as I operate them wirelessly.  Alternatively, might it work wirelessly?Any detailed advice would be appreciated as I am a novice at connecting devices.

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4 years ago
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Cooper392Contributor I
posted in Controllers and Music services
podbean

Can I stream podbean to Sonos?

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Airgetlam
4 years ago
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pomm4tousAvid Contributor I
asked in Controllers and Music services
Anyone else lose all their Imported Playlists after upgrading to macOS Catalina?

FYI my music library resides on an external drive connected to my iMac. No change here. Yesterday, I upgraded to macOS Catalina. Today, my Imported Playlists (from iTunes, now Music) no longer appear in Sonos. Any fix for this?

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Airgetlam
4 years ago
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AbelBContributor I
asked in Controllers and Music services
Spotify won't play on speaker when I leave home

Just got a Sonos One. Speaker plays Spotify great but only when I am home with my iPhone. When I leave my wife can't use it. She has a separate Spotify account on her iPhone. We also have a MacBook Air which also has my Spotify account. What to do? Wife would like to use Sonos One when I'm gone!!!

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4 years ago
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groverkenContributor I
asked in Controllers and Music services
BBC Radio 2 Disappeared

All the Tunein BBC stations have gone and I especially miss Radio 2. Apparently Sonos know about this but there seems to be no fix at the moment. Does anybody have a solution? I don’t want to have several hundred pounds worth of “super high tech equipment” sitting unable to function as it was intended. Perhaps I’ll just get my 25 year old Denon receiver back into operation - at least I know it works consistently well!

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ratty
4 years ago
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Stephen WContributor I
asked in Controllers and Music services
My Sonos - can't load albums

I want to add an album to My Sonos but I get a message that no slots are available. I only have 61 albums so far. I thought I could store 65,000 songs. What do I need to do?

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Chris
4 years ago
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No49Contributor I
asked in Controllers and Music services
Error Connecting to Spotify Service

When trying to add the Spotify service in the Sonos app I get the message "Error. Unable to add Spotify account." after selecting "Connect to Spotify". I haven't entered any account details at this point. I can send music to my speakers from the Spotify app without a problem (I have a premium account). I have tried re-booting the router as suggested in a topic from a year ago; that doesn't work. Any other ideas?

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N
4 years ago
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Jaybird TNContributor I
asked in Controllers and Music services
Amazon Music not working

Amazon Music has stopped working on my Sonos system. I am using iMac and can no longer add tracks to the Sonos app or play from Amazon My Music. I switched to an Orbi wireless modem, and Sonos will stream internet radio stations without problem. Any suggestions would be appreciated. I have already reinstalled the Sonos app to the computer, and rebooted both the wireless modem and the AT&T Gateway.

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controlav
4 years ago
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Kristian.RContributor I
asked in Controllers and Music services
start station option missing?

Since the latest update the option to start a station based on a song or artist in Apple music seems to have disappeared. Has this functionality been removed for some reason?

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Airgetlam
4 years ago
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plasmamusicContributor I
asked in Controllers and Music services
SiriusXM not on list of Music Services

Newbie here, based in UK Just installed a SonosAmp. Cannot see SiriusXM in the list of available Music Services. Does Sonos block visibility/access to Sirius if outside US I wonder? If so how can I add Sirius to Music Services? Thanks

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P
4 years ago
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zaggedContributor II
asked in Controllers and Music services
Unable to connect spotify - activation link failing.

I am trying to link my premium spotify account to sonos, when I click "authorize", I'm being brought to a page where I'm supposed to enter an authorization link code. The page opens with an error "The link code you entered is not valid. Please check the link code and re-enter it below." There is no link code provided either through the app, the page I'm being linked to, or by email. I've tried using the sonos iOS app as well as the desktop version. Clearly I'm missing something here. Any suggestions?

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AjTrek1
4 years ago
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noelgavContributor I
asked in Controllers and Music services
Can't connect to Spotify

In the spotify app I can see sonos, I try to connect to the speaker and it continuously tries to connect. Under the sonos app, I tried adding music service, spotify and it just says unable to add spotify account. I do have a premium student account. So why cant I cast or connect to sonos? Noel Diagnostic # 880951804

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5 years ago
MAscooby
MAscoobyTrending Lyricist I
asked in Controllers and Music services
Can't control music on Sonos from iOS Amazon Music app

When casting to a Sonos speaker from the Amazon Music app on my iPhone or iPad, I can't seem to control the music once it starts playing. The app shows that I'm connected to the speaker, but the "now playing" screen in the app doesn't work. I have to connect to the Sonos app to control playback. Is that a known issue and/or something that I can resolve somehow? Thanks!

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MAscooby
5 years ago
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PJ RobertsContributor I
asked in Controllers and Music services
Cannot Setup Sonos on Xfinity Wifi — Ridiculous

Just switched to Xfinity for better bandwidth and Sonos does not work with their Xfi wireless router cable modem. I cannot even get through the set up. The SONOS wifi network never shows up during set up, have updated everything SW wise. I have like $4K of Sonos gear and can’t use jack shit. Sonos doesnt answer their phone. Is someone going to help here ? My only other option is to sell everything at a huge loss and spend the rest of my life telling this story that is not pretty.

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buzz
5 years ago
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rv2012agmailContributor I
asked in Controllers and Music services
Deleting Speakers

How do I just remove a speaker from a room? Want to start another room and have it there. Somehow got 2 Playbars in one room! Seems that anyone would have a question like this when setting up multiple rooms. But nothing there when searching.

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J
5 years ago
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Bob_m10Trending Lyricist I
asked in Controllers and Music services
View Log files

Hi, is there any way to look at log/event files of some type for Sonos? I am not having a problem but curious. I can't seem to find any beyond what is on the About Sonus page. -Bob

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ratty
5 years ago
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