Last night Sonos was working fine. I made no changes. When I woke up this morning, Sonos appeared unable to find my music files. If I browse my music by album, genre, or whatever, the UI says “no selections are available.”
When I try to play a specific item from a playlist, I get an error saying that the file cannot be found. It lists a path to my NAS. It’s the correct path, and I am able to browse to that path from the File Explorer on Windows. The files is not missing. It really is there.
I tried:
- Check for software updates. Result: an update was indeed available. I allowed it to install. No change to observed behavior.
- Rebooted the Sonos Connect device. Result: no change to observed behavior.
- Checked the Synology NAS where my music library lives to ensure that SMB 2/3 was still turned on. It was.
I have a Connect in one room and two Play:1’s in another. I run the controller both as a Windows desktop app and on two iOS devices. Same symptoms in both places. All the Sonos devices run S2.
I *am* able to play Spotify on this setup. That is working fine.
---------------------------------
Connect:
Serial Number: **************
Sonos OS: S2
Version: 15.11 (build 76247270)
Hardware Version: 1.22.1.4-1.1
Series ID: D100
WM: 1
---------------------------------
Play:1: (L)
Serial Number: **************
Sonos OS: S2
Version: 15.11 (build 76247270)
Hardware Version: 1.20.1.6-1.2
Series ID: A200
WM: 1
---------------------------------
Play:1: (R)
Serial Number: **************
Sonos OS: S2
Version: 15.11 (build 76247270)
Hardware Version: 1.20.1.6-1.2
Series ID: A200
WM: 1
Moderator edit: removed serial numbers
Best answer by Ken_Griffiths
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