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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9686 Topics
Dogdad
DogdadHeadliner III
posted in Controllers and Music services
Move connected to tv by Bluetooth…but no sound

Connected my Move to my Sony tv by Bluetooth and shows connected….but Move doesn’t produce any sound. I turned off the tv and the Move to reset  and still nothing. I see where others are having the same issue. Lots of money spent on a Bluetooth speaker that does not produce sound.  

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buzz
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CraigBrContributor I
asked in Controllers and Music services
grouped speakers

I have grouped some speakers but can’t figure out how to select them to play music. I am sure it’s obvious to most but not to me

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Stanley_4
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leshen01Contributor I
asked in Controllers and Music services
Issue connecting Sonos One and Connect:Amp to the same room

I’ve been trying to connect my Sonos One and Sonos Connect:Amp to the same system, but whenever I try to add the second product to the room that the first one is connected to, the room the first one is connected to does not show up in the list. I am using the S1 app, since my Connect:Amp is only compatible with this app. Thanks for the help!

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106rallye
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skeston
asked in Controllers and Music services
unable to register Pandora after resetting my whole system

I have a new wifi with new SSID and couldn't get the network update to work, so I decided to reset all my Sonos to factory default.  Got them working as a new system.  However if I try to add Pandora or Amazon music services, both ask for my login, then say I can close my browser window and seem to have succeeded.  However when I go back to my Sonos app in Android s2 it says connection error and a connection to Pandora could not be made.  I looked through Sonos and Pandora and don't see a way to unregister from my previous Sonos setup

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jgatie
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calliopejaneEnthusiast I
asked in Controllers and Music services
pocketcast not syncing listening position or status

As of last week, when I listen to pocketcasts on Sonos, that activity does not appear to be communicated to the pocketcasts sync cloud. Pocketcasts will not show that an episode has been played and will not retain listening position.The syncing used to work fine, and I haven't changed my devices or configuration since then. I've ensured I'm logged in to both Sonos and pocketcasts, and I've tried reauthorizing the pocketcasts service. No luck. Pocketcasts still seems to have no knowledge of what I play through Sonos.Suggestions?

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klaszlogtContributor I
asked in Controllers and Music services
Homekit Architecture Update in iOS 16.4 Airplay Not Working

I recently upgraded my smart home to the HomeKit Architecture upgrade released in iOS 16.4 (after it was initially removed in iOS 16.2), and now my devices can not airplay to any Sonos device

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CDJsyContributor I
asked in Controllers and Music services
RadioPlayer still not available…?

I still can’t see RadioPlayer available on Sonos yet it says the issue is resolved?

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Ken_Griffiths
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TimMeeseAvid Contributor I
asked in Controllers and Music services
Sonos 1 controller will not update on my mac

I have not been able to update what I think are the last two updates to the Sonos S1 controller on my macbook pro. I click on update now (in the black S1 pane), it does some things and requires my password. I do that and it says: Sonos update failed. An unexpected error occurred, please try again. And that happens every time. (So while the error is unexpected to Sonos, it is very much expected by me). This seems like a longlasting bug (several months). Is there a fix?

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chris blackburnContributor I
posted in Controllers and Music services
playing music on my ipad through Sonos Play 1 and 3

Anyone know how to play music stored on an iPad through Sonos Play 1 and 3 speakers that do not have Bluetooth?

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Airgetlam
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pdaltonContributor II
asked in Controllers and Music services
Sonos S1 system & IKEA remote

My SONOS system is ~old:  Play:5; Play:3; SONOS One (Gen 1); SONOS Connect (Gen 1) [connected to Onkyo TX-RZ50 w/Klipsch tower, sub, ceiling, wall speakers; [plus a SONOS Bridge no longer being used].  So I'm pretty "stuck" with using the S1 (Android) Phone App.  I've wished for a physical app to use with this principally for QUICK access as a system "mute" (or "pause") for phone calls, doorbell, someone walks into the room, etc.  Plus, Volume Up/Down control nice, but not required.  I understand IKEA's SYMFONISK remote might be able to do this, though it requires a smart hub.  IKEA sells the SYMFONISK remote in a bundle with their DIRIGERA hub.  Can anyone tell me whether this IKEA SYMFONISK/DIRIGERA combo will control my SONOS S1 products without the necessity of my also needing to buy any SYMFONISK/SONOS speakers?  

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ratty
maitlanddan
maitlanddanContributor I
posted in Controllers and Music services
iOS 17 home screen widget

With the release of iOS 17s interactive Home Screen widgets I think it’s time for Sonos to get on that no?

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Ken_Griffiths
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drdrContributor I
asked in Controllers and Music services
Apple Music and bandwith

When I try to play any music on Apple Music I am told by the controller that it cannot play the music as there is not enough bandwidth and that I need to check my internet connection. However, the app works fine with Amazon Prime music and the Apple Music app plays fine with Apple Music. So there seems to be some misconnection between Sonos and my network connection. Changing networks, trying a different Mac, varying network settings etc does not change the situation: no Apple Music. Any thoughts on what’s happening and what I need to do to fix the problem? 

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Airgetlam
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SterContributor I
asked in Controllers and Music services
Volume take-over - hacked

I have 2 play 1's and a connect in my system.  I will be playing music through the sonos app (S1) streaming spotify - when the volume just skyrockets.  I try and push it back, or pause the music.  And it is though someone else is moving the volume controls. Remotely.I know it sounds weird.  But it has happened a few times.I did a diagnostic report.  I checked to see if there was any other devices on my home network. Nope.Sonos help suggested that it had to be someone else with my login, or on my wifi login.  I have not given out either.  I changed my wifi name, password.  Changed sonos userpassword.It happened again today. I read about the 2022 hack, and have the latest Sonos update for the S1 app.Any ideas? Any way to combat this? 

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Ken_Griffiths
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trickyredContributor I
asked in Controllers and Music services
Iphone 12 upgraded to Iphone 15 with ios 17.0.2

Since upgrading to the new Iphone 15 running ios 17.0.2 I cannot use Trueplay - message states Trueplay tuning coming soon!It was fine on my Iphone 12 which was running ios 16.Any thoughts on this being a Sonos or Apple issue and when to expect a solution? 

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Pete.SContributor I
asked in Controllers and Music services
Audio Dropout on BBC Sounds

We use the BBC Sounds app as an alarm every morning, recently the audio will play for an amount of time before dropping out. It will pick up again for a few seconds before dropping again. I’ve tried rebooting, updating and we use a Boost so the products are on a SonosNet. I submitted a diagnostic Any help would be very appreciated! Peter Moderator Edit: Removed diagnostics number from the post

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Jamie A
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ssaylerContributor I
posted in Controllers and Music services
Fix for disappearing speakers

I’ve been chasing this S2 app issue for months (years?), with most of my time spent optimizing my Unifi network settings, using SonosNet and not, etc. Lately, the issue has been plaguing my phone but not my ipad, and I just had an Aha moment. I toggled off cellular, and my speakers appeared instantly! I then toggled off cellular access to the Sonos app, and so far the app is running fine. Fingers crossed this is the final hurdle for me. Wondering if anyone else can reproduce this issue. Sure seems like a bug to me. Cheers, Stephen

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Ken_Griffiths
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User246959Contributor I
asked in Controllers and Music services
Error with Plex: "Unable to play [track] - the connection to Plex was lost"

Hello. I am currently unable to play any track in my Plex music library through my Sonos S1 system. I can see and browse music fine, but all playback attempts fail with the message shown the title. Further, I am unable to cast to any Sonos device from the Plex app on Android or Windows.For an additional description of my issue, see this thread on the Plex forums:Error Streaming to SONOS - Plex Players / Streaming Devices - Plex ForumBased on errors generated in the Plex logs, this appears to be a TLS handshake issue with the Plex service. My issue is similar or identical to what several users have reported here on this earlier thread:Plex integration: "Unable to play '[track]' - the connection to Plex was lost" | Sonos CommunityHowever, I have been unable to resolve it.My Plex server is fully accessible outside my network. My router (eero) claims to support NAT hairpin, and I can see my Plex server from inside my network using my external ISP-assigned public IP address. I have deleted

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vinnym70Contributor I
asked in Controllers and Music services
Weird entries in Spotify playlists

Today, I’m accessing standard Spotify playlists in Sonos (Mac app) and there are weird entries in the playlist. Apologies for the miserably bad red lines around the issues.

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controlav
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beynymLocal Superstar
posted in Controllers and Music services
Where are my playlists?

Just updated to 15.6 on S2. The playlists on my iPhone are gone, the Desktop controller still displays them. What's up, Sonos?

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QuaminaContributor I
asked in Controllers and Music services
sonos only plays one song at a time

Hi. Been using Alexa to “play music” on Sonos beam (connected to two Ones and a sub) using my Apple Music subscription   worked fine for years but now no matter what I ask it only ever plays one song and stops  tried asking Alexa to play Amazon music  same issue I’ve disconnected all apps  rebooted  signed in and out etc  but nothing works one song is all I get  Very annoying and the dog doesn’t get his chill music playlist while we are out   any ideas?  

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Jamie A
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poetsridgeContributor I
asked in Controllers and Music services
songs stopping mid song then a new song starts

Music stops mid song and a new song starts and stops mid song and a new song starts. This started a few days ago, it has never happen with Sonos 2 but does happen often with Sonos 1. How do i fix it?

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Airgetlam
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AWC3003Contributor I
asked in Controllers and Music services
Playlist song locations

I have a bunch of playlists which combine mp3s and amazon music songs. The mp3s were stored on my PC, and are referenced using the windows pc name, however that computer is now dead and I don't intend to replace it. I want to move the songs locally, and bulk update the location of the mp3s in the playlists so that the playlist remains in tact, but Sonos can now find the songs. I know I can reimport the songs from a local folder, but assume that my playlists will remain broken if I do that and I want to avoid having to manually recreate them.

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ratty
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micreyContributor I
asked in Controllers and Music services
L' app IDAGIO a bien été intégrée dans SONOS mais en Anglais ( l'utilisateur est français )

J’ai bien réussi à ajouter le  service IDAGIO dans l’app SONOS, mais voilà les menu sont en Anglais. Quand j’ai installé l’app IDAGIO dans mon Android  les menus sont en français .Est il possible d’avoir le menu du service IDAGIO dans SONOS mais en Français. Google Translate:I managed to add the IDAGIO service to the SONOS app, but the menus are in English. When I installed the IDAGIO app on my Android the menus are in French.

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Jamie A
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JimS1043Contributor I
asked in Controllers and Music services
Sonos created two Living Rooms. Can I combine (not just group) them?

My Living Room setup is pretty simple. I have a Playbar, Sub and two Play 1’s. When I set up the system I added first the Playbar, then the Sub and then each Play 1. I assigned the Playbar and Sub to Living Room no problem. When I added the Play 1’s they were assigned to Living Room 2. They are paired. I realize I can create a group to combine them and have all 4 speakers work but is there a way to “drag” the speakers so they’re in only one Living Room? My OCD wants everything nice and neat. One Kitchen, one Dining Room, and just one Living Room. Thanks!

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Stanley_4
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Tanz25Contributor I
asked in Controllers and Music services
Sonos app not working

When I connect to the app everything seems ok I can see my system , however when I play music it only allows me to play the last song I played and if I try to play anything from Amazon music it is unable to add to the que and there is an error code 1001 , if you are playing a song the only one I can if you turn the volume up or down on the app the slider works but the volume on the song stays the same , then after 10 seconds the volume changes on its own there seems to be a lag , I’m on fibre broadband any help I’ve updated my system to the latest software and I did a reboot . 

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Stanley_4
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