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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,205 Topics
  • 51,654 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7205 Topics
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PannaixContributor I
asked in Controllers and Music services
création de playlist

Pouvez-vous m'indiquer comment créer ma playlist avec la nouvelle application. MERCI 

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R
1 month ago
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aliosa27Contributor I
asked in Controllers and Music services
The "I can't add my Ikea Symfonisk since the new app was released" thread

It seems like it's time to try to collect at much info as possible on not being able to add  Ikea symphonisk’s since the last update.In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome. For science I returned the first set and got another set. Same exact issue. For science one more time, I returned those and tried it again, same exact issue.  I was able to successfully add a sub mini which is great, but pointless at this point. This was attempted with both an ios and and an android device on the latest release for both platforms. Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app.

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1 month ago
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Ian_SProdigy III
posted in Controllers and Music services
So Sonos - What Happened?

So, at what point do Sonos come clean and at least be transparent about what is causing the bulk of the connectivity issues? Surely after 3 months you must have a good idea, because if you don’t that’s even worse news. The reason I ask is, if there is any common thread that users could look into to help themselves, it might be useful information. If it can only be fixed in the Sonos code, fine, but an explanation of what’s gone wrong, why and then when you expect it to be mostly fixed would still help enormously. Technical silence, spin and empty promises are not the way to earn back the trust of your user base. 

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K
1 month ago
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Marcellus62Contributor II
asked in Controllers and Music services
Music library has disappeared

I’ve been very unhappy with the new app from the start. And now, after a forced update of my Sonos Beam just now, my music library (1,500 cd’s painstakingly converted to ALAC) has completely disappeared. Come on Sonos, are you deliberately trying to alienate your original user base? WTF!

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1 month ago
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missbellatrixxContributor I
asked in Controllers and Music services
New Sonos App can't connect to OneDrive

I’ve had my Sonos system connected to my 2TB music library via OneDrive for years. With the new app, I can no longer connect OneDrive. I’ve been using this setup: OneDrive for Sonos (michaeldick.me) which no longer works. Is there an ETA on when this will be resolved? It is bad enough I can’t create playlists which I use to sleep and haven’t slept well since the new app came out but now I don’t have access to any of my unique music that isn’t available anywhere but on my OneDrive.When will this app be fixed and work as well as the previous app?

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press250
1 month ago
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KennethPartridgeContributor I
asked in Controllers and Music services
Sonos app problems - sign-in loop & my music library still not accessible

I’ve waited since the beginning of May for this to be sorted.  Is it just a problem that is peculiar to me?I have used Sonos for many years and had only a few problems (all sorted) before May.I rarely stream from Radio etc but e.g. Radio Paradise works fine.What still does not work is accessing the music on my PC via the app (Android).  Again I had few problems before May.I constantly get “Sign in as the System Owner” even when I have done so.My computer frequently disappears from Music Source (Windows Media PC).  When I add it again I still can’t play music from the app.So if anyone PLEASE can help me I would be most grateful.  Is this a problem with my set-up (I reiterate it worked fine pre-May) or have Sonos not yet sorted it.Thanks in advance for any help 

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1 month ago
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FoweyContributor I
asked in Controllers and Music services
Itunes Itunes

iTunes. Come on  where is it. I bought these speakers to enjoy music in my life.. come on Sonos…

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sigh
1 month ago
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Dan2024-2025kingContributor I
asked in Controllers and Music services
fix it!

Fix the app, this is stupid

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1 month ago
MoPac
MoPacProminent Collaborator II
posted in Controllers and Music services
Dolby Atmos not exactly gapless

 With either Apple Music or Amazon Music Unlimited I do not get perfect gapless playback.  I say not perfect because there is not an actual gap instead there is something I would define as a “bump in the road”.  Although this happens at every track change it is most apparent when the track change is during a loud passage. Looks like I can’t attach a video to demonstrate the issue.  So if someone with the system Arc-Sub-ERA 300s could try the above example and report back I would love to hear what you hear. Try this link though.https://photos.onedrive.com/share/F9ECAB971E7E522D!1647?cid=F9ECAB971E7E522D&resId=F9ECAB971E7E522D!1647&authkey=!AOzf9ZCR57vHnbI&ithint=video&e=XTvtSS 

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MoPac
1 month ago
MoPac
MoPacProminent Collaborator II
posted in Controllers and Music services
Amazon Music playlist context menu blank

 This is the context menu when I hold down on an Amazon Music playlist.  Why would this be?  After trying it a few times it finally showed the expected menu options. 

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MoPac
1 month ago
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Rudy A-TraxxTrending Lyricist I
asked in Controllers and Music services
Sonos controller (ios app) connects everytime to the Room which name is at the top

Hi,Can we change that ?I’d like my app to connect automatically to the room I was connected the last time not the one that is alphabetically at the top of my Rooms (I don’t want rename my rooms for other automations apps reasons) I have three rooms :Bain (Bath in French)Chambre (Bedroom in French)HomecinémaIs that a bug or a functionality that should be implemented?Thanks 

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1 month ago
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Dan2024-2025kingContributor I
asked in Controllers and Music services
sonos doesnt work

What the he'll is going on fixing it already!

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1 month ago
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ChrDContributor I
asked in Controllers and Music services
New app - Radioplayer not working anymore

Hello,Is there a way to install back the “old” version of the Android app ? Since the “major” update, the Radioplayer in not working anymore. I’m lucky that on my PC, I still have the old version with a working Radioplayer, otherwise I couldn’t listen anymore my radios

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1 month ago
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scottvansContributor I
posted in Controllers and Music services
Sonos competitors for professional luxury systems integrators

As a LONG time Sonos Dealer and a Luxury Residential Systems Integrator, I never even ONCE considered ANY Sonos competitors as a legitimate alternative, for myself, or for ALL my clients. Since the new app update this May, I’ve now been considering specifying ANYTHING BUT Sonos for all my ongoing projects. Any integrators out there with great feedback for Yamaha’s Musicast or Harmon’s Denon Heos? Is Bose even poised to strike with Sonos’s recent MASSIVE BLUNDER?

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controlav
1 month ago
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Adamsee20Contributor I
asked in Controllers and Music services
Amazn Music Playlist size

I have a playlst on Amazon Music which has 538 aongs. The playlist works through the Amazon Music app but when playing through Sonos it does not play the last 38. I am aware Amazon used to have a limit of 500 songs but this is now set at 2,500, can the Sonos app not handle this yet?

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controlav
1 month ago
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Timothy TroutTrending Lyricist I
posted in Controllers and Music services
Sonos app update disaster recovery game plan

When is Sonos going to fix the mess it has created with its latest app update? The inventory of its shortcomings likely outrun the space provided here, but a couple of key cockups are:•it cannot find any of the playlists I trusted it to store for me over the past five years;•it offers no way to create new playlists;•it offers no way to save queues to make new playlists, although at this point the thought of investing time to create a new playlist that likely will be lost is too frustrating to contemplate.So far customer service to deal with the app ineptitude has amounted to promises of patchwork fixes somewhere in the future. What are we to do in the meantime? Hope that the same team responsible for the original mess will come up with a solution? That is extremely unlikely. The best gauge of future actions is past actions.Also extremely unlikely: continued use of Sonos equipment or its system. 

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sigh
1 month ago
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JRClayContributor I
posted in Controllers and Music services
sonos inviitation

Sonos invitation  

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1 month ago
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wtwenzContributor I
asked in Controllers and Music services
Getting a playlist off a Sonos Connect

At my previous home I had all Sonos Connects and spent years building a large playlist.  We bought a new house, but set it up with all new Sonos Amps, etc.  I brought a few of the Sonos Connects from the old home, but I’m scared to hook it up to my new system because I fear it will reinitialize and erase everything on the Connect.  What’s the best way to get my playlist off of the old Connect and onto my new system?

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buzz
1 month ago
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La54rusContributor I
asked in Controllers and Music services
New Sonos App

Dear Sonos, may I suggest you relaunch the s2 app immediately to allow us users to enjoy the Sonos systems we have all invested in. Currently the updated Sonos app is so bad & non user friendly it should have never been launched to market 🤷‍♂️

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Airgetlam
1 month ago
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ChrmerContributor I
posted in Controllers and Music services
why does the app relaunch suck?

Why does the new Sonos app suck?  Let us know your thoughts!  - unofficial marketing survey.  Go!

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1 month ago
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sroussetContributor I
asked in Controllers and Music services
Did 100 song queue limit also return with new app?

With the latest app update it seems like I can’t load playlist longer than 100 songs from AMZN playlists.  I tried with the desktop app and it worked fine.  Tried same playlist via the iphone app and it loads only 100 songs.  I know this was an issue about a year ago, but it seemed to be working fine until recently and I’m guessing it is the new app update.

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MoPac
1 month ago
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kprProdigy I
asked in Controllers and Music services
Why does Recently Played and Sonos Favorites turn to placeholders on Android app?

What changed in today’s release that seems to start causing this again? Just updated the Android app to today’s 22 Jul 2024 version (mine shows 80.05.06-release+20240717.cbccdb2) and the Recently Played and Sonos Favorites section again lose content after 10 seconds from starting the app and home screen being finished loading and just display grey placeholders.     I have TuneIn stations in the favorites. In the previous app release the same happened but when I added TuneIn (New) service those sections started working ok and no longer lost content. But now the same error situation happens again and that same isn’t helping. I’ve tried but not helping:rebooting router rebooting 4 x One + Port rebooting phone re-authorizing TuneIn uninstalling Sonos app and re-installing removing TuneIn and adding it back resetting the app How do I fix this without buying a new router?iPad app correctly displays and keeps the content.Edit: as I earlier mentioned in another thread, the Android log shows ag

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1 month ago
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PoseyHipsterContributor I
asked in Controllers and Music services
Would like some clarity on Sonos' position on Plex integration

I don’t want to pile on, as the negativity in many of the posts I’m seeing here doesn’t seem to be helping the situation.  I’m very disappointed that the new app seems to have broken everything that I use Sonos for and that my investment in your products is on the verge of obsolescence.I have nine Sonos/Symfonisk speakers around my house.  I have a very large music library (345 GB, ~60,000 tracks) which I host on a Plex instance running on a Synology NAS.  I don’t use streaming services at all.  Other members of my family do, but I’m interested in listening to the music in my own library.  I am a dinosaur.I saw the note that says that support for local libraries will be restored in mid-June.  It’s not clear to me whether that is the Sonos “Music Library” or if that applies to Plex.  The Sonos “Music Library” generally doesn’t work well for me, because my library is too big.  If Plex support isn’t going to be restored, then my Sonos speakers will become paperweights as far as I’m concer

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1 month ago
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AthloneBillContributor I
asked in Controllers and Music services
BBC Sounds on new App - fast forward / rewind not available

BBC Sounds on new App - the fast forward (30 seconds) and rewind (15 seconds) controls are no longer available. The Repeat and Shuffle buttons are shown instead.Can you restore the forward/rewind controls please.New app….Old App with fast forward / rewind..  

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1 month ago
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jreddawayEnthusiast II
asked in Controllers and Music services
Windows Controller App Update 9 Aug - Any Experience/Feedback?

I got the message below when I noticed an “Update Now” icon in my Win 10 Controller V 16.2 Has anybody out there installed this? The fact that it warns that “during the update all audio playback will be stopped” makes me very suspicious that it will actually do a firmware update as that’s the message you get when you do that.Call me paranoid but that’s the last thing I want to do as I am still happily running V16.2 firmware.Any comments/advice?

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1 month ago
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