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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,919 Topics
  • 54,311 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7919 Topics
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vuic
asked in Controllers and Music services
name of playlist

playlist names on apple music not showing in my sonos, help

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V
1 month ago
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Chadreynolds72Contributor I
asked in Controllers and Music services
Poor initial connection the speakers and dropping off the system and the app!

Why is it that every single time I sit down and wish to play music on my Sonos Arc, and Sonos Move speakers, I have to perform a factory reset on almost each of the speakers!!   Inakso gave to reboot the router!    If is so frustrating and I am so irritated and frustrated with this part of the experience.   30 minutes later once I get each speaker set up, it sounds really great!    Now I can’t even get one of the Move speakers to connect.   And I have to contact customer service with this crazy long number!’    I can’t believe this company and these speakers are still in business.     I have ordered the Sonos Boost WiFi device.  I have tried to put  the  speakers onto their own channel in my routers.  

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Pools-3015
1 month ago
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coder451Contributor I
asked in Controllers and Music services
Sources List not displayed

I went away for a few days.  On returning I opened the app. No "Sources" heading or list. Tried stopping and restarting the app a few times to no avail. The TV plays fine. Both sources are shown in the corresponding room details. App is Android. What is happening? 

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1 month ago
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DpaulynTrending Lyricist I
asked in Controllers and Music services
any solution for IOS no album art no track listing

 

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M
1 month ago
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Marc B from VLContributor I
posted in Controllers and Music services
last update

Last update. What a drama! I’ve always been a huge fan of Sonos with many items in and around the house but after this last update I got so frustrated with the whole system;can’t select individual speakers for different music per room can’t get preferred radio channels to play, which I obviously always could before this update many speakers don’t give the sound level, subsequently can’t adjust the levels some speakers don’t appear in the list.all in all I’m so disappointed. What’s going on, Sonos?!?please repair these tragedies.

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M
1 month ago
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NiyolHuayraContributor I
asked in Controllers and Music services
Apple music, add "create station"

It would be nice to have the “create station” for Apple music built into the Sonos APP. 

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1 month ago
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Davey270Contributor I
asked in Controllers and Music services
Sonos app

Hello, I have invested several thousands of pounds in Sonos products over the years as the search facility for my NAS music storage was the key selling point. I understand that you needed to upgrade the Sonos app to make it future proof but can you not at least bring back the old version whilst you sort out the failures with the new version. I would love to be able to search for songs / folders on my NAS box by Artist or Band but always get a nil return meaning I have to scroll through all the music to get to the music I want.Thanks

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1 month ago
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Alend0Contributor I
asked in Controllers and Music services
Will the widget be added back in new updates?

Are there any devs or customer support folx anywhere on here? Am I asking this question into the void? Will the widget be returned at any point in the foreseeable future? Will any of the other things users have been asking about be fixed? Or do I need to start looking for someone to buy these speakers? I am currently using an older version of the app, but I feel ripped off that I need to do this. Is anyone listening? Hello? HELLO?!

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1 month ago
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Gary R DContributor I
asked in Controllers and Music services
Connect Music file to Sonos

Hi, does anyone know if it is possible to connect my Music folder on iPhone to Sonos? This is not Apple Music, just the store of music files. Thanks.

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controlav
1 month ago
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CPDABGContributor I
asked in Controllers and Music services
Why is apple music not supported in Brunei on the sonos app

Why is it that Apple Music is not supported on the Sonos app in Brunei whilst Apple Music independently is a supported music service in the country??? It doesn’t make sense. Can somebody please give me a work around to get my apply music account linked to the Sonos app??? It’s very frustrating have spent so much and a full system and not able to take advantage  of what it was bought for. I have tried changing the country on my Sonos account to United Kingdom and it still doesn’t appear to be available to add in the App. Please help 

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1 month ago
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Labelle1Contributor I
posted in Controllers and Music services
unexcuseable

I would like to take every sonos speaker and throw it in the trash where it belongs, but I spent too much money so I gotta try to figure this out. Worst ever experience

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MoPac
1 month ago
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dugmasContributor I
asked in Controllers and Music services
groups no longer working when playing over AirPlay

I own a number of Play One and Play Three devices, plus one Era 100 that I bought specifically to add Apple airplay functionality to the system. Until quite recently, whenever I had all my devices grouped together in the Sonos app, I would be able to go to Spotify, select the Era 100 device as a target for AirPlay, and music would play on all devices simultaneously.  Now, however, whenever I do the same through Spotify, only the Era 100 device plays, it gets kicked off the group, and the other devices remain silent. if I go to group the devices together in the Sonos app, nothing happens.this is a serious problem for me, especially considering that I bought the extra era 100 device specifically to be able to use airplay on the system. I’m not interested in using the Sonos app to control my music, and I am not interested in using the open play directly to Sonos’s group” functionality on Spotify due to reliability issues.

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Corry P
1 month ago
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anaangel29Contributor I
asked in Controllers and Music services
prerecorded equalization

There is a lack of pre-recorded equalizations where you can choose which one best suits each user. It should be easier to find it.

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106rallye
1 month ago
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Curley1Contributor I
asked in Controllers and Music services
sonos app

Hi I am considering purchasing some Sonos speakers , I was in Harvey Norman & the sound test from them was amazing. I am completely new to smart speakers. However I am very concerned about all the problems associated with their app. I have an iPhone , the man in the shop said it was mainly people using android that were having difficulties with the app. Is this true ??

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MoPac
1 month ago
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bthurlowAvid Contributor I
asked in Controllers and Music services
No Selections Are Available

Installed the Sonos update and now “no selections are available” in my music library. I removed and added the music library and rebooted the machine. Still no change. Any ideas?

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MoPac
1 month ago
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GeorgeHurleyContributor I
asked in Controllers and Music services
Synching Apple iTunes Music Library

As others have experienced, I continue to receive the "The device where the music files are stored may not be powered on" error when I attempt to index my library. It begins to index, then craps out with the above error message which is not helpful and not even true as my library is right on my MacBook where the Sonos app resides.My library has about 10,000 songs. It is curated from my CD collection and iTunes market. My library is currently being managed by Apple in one share file. I leverage comments and grouping info to create smart playlists.I see no practical way of splitting up this library into multiple share files -- honestly that is a ridiculous proposal suggested by Sonos support.It is also suggested that cumulative meta data has a limit…. does anyone know how to assess if this is really the case? And if it is the problem, it is technically solvable. 10,000 songs with meta data is “little” data compared to what can be handled in today’s “big” data world.Does anyone have addit

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1 month ago
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LLIDContributor I
asked in Controllers and Music services
Sonos Future Plans

For a long time , I have been waiting for Sonos to release a remote control for their products. Not one on a smart device. I do not always want to look for my phone , unlock my phone, find the app and look through a music service to play music. Is there any word on the development of a physical remote with basic commands and music presets on it? I know of one new company that is currently making connected amplifiers that does this and they are doing well. Any idea if Sonos would consider something so simple yet useable? 

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buzz
1 month ago
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Frederica 58Contributor I
asked in Controllers and Music services
The sound of my music

How can I set my own preferences in the bass, middle and high-sounds? 

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Airgetlam
1 month ago
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DavewetzContributor I
asked in Controllers and Music services
Lost speakers

I have a sonos amp, arc, sun and 2 ones and have a turntable connected to the amp. This has worked in the past with essentially 2 systems connected ie the amp and then the speakers. Since the app has come out I have had difficulty with this and finding the speaker set up. The amp is there with line in but the speakers seem to have disappeared from the system. I have tried to reset these and they can’t be found. Has anyone else had this problem or something similar

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Stanley_4
1 month ago
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AllportskiContributor I
asked in Controllers and Music services
Help !!!!!!! These updates are killing my system and my will to live !!!!

Why cant they just stop messing with Sonos !!!!!!!I have an original system used as a surround system for the TV and grouped with other rooms.I bought this due to being able to play directly from my phone around the home and spent alot of money on this system only to find that now after some years this function has been taken away and now the library is no longer available from my PC !!!!!!!I very nearly bought the Bose system but for the fact that the Sonos was truly wireless, except the power leads of course, I cant even use the old software to run the system from my phone which worked perfectly until the update.I settled for having to use my desktop to now play music around the home but the new update has now removed my library from the system and will not allow me to reinstal it.Can anyone tell me of a way to go back to the old software or a way to get the system to play my music library from the PC again ????I am at a loss here and strongly recommend anyone to think hard before sp

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O
1 month ago
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EikmeContributor I
asked in Controllers and Music services
shared music library

I have tried to connect my shared music library with te Sonos app. The path worked well. But than I had to fill in a username and pass word.My question is which type (apple, Sonos, iTunes, etc) user name and pass word I have to fill in? I have no clue which type to fill in. Kind regards fort any help

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MoPac
1 month ago
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DDD-BlockContributor I
asked in Controllers and Music services
Sonos App on Windows 10 Not Playing Correct Songs

I’m trying to play “Fooled Around and Fell In Love” from Guardians of the Galaxy Vol 1 soundtrack. The app just keeps skipping to “I Want You Back”. The album won’t play in order either. I’ve tried removing the NAS location and adding it back again. Same exact problem. Why did SONOS make such huge changes? Everything about their system has turned to crap except the sound for watching movies; which is still slow to respond. For years everything was working great then someone had the great idea of this 2.0 forced upgrade! I can’t enjoy my music library on the system I paid a shit ton of money on!I’ve been running this library off my NAS for the past 4 years before it started having problems with the “amazing” new application updates.

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MoPac
1 month ago
fullerscopes
fullerscopesEnthusiast I
asked in Controllers and Music services
Two apps on different devices

I am still running S2 V16.1 and using a Samsung tablet. I'm selling a Play 5 that is not on my system and I want to make sure it is working before I move it on.If I add it to my system will I be forced to update? And, if so, can I download the new app to my phone and leave the old app running on my tablet.

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fullerscopes
1 month ago
IanJShaw
IanJShawProducer I
asked in Controllers and Music services
Explicit content in Spotify not played

I’ve seen a previous post about this from a year ago but no resolution. I have just noticed that when I add the Billie Eilish album “Happier than ever” to my Sonos queue the tracks that are marked as “Explicit” will not play.  They appear in the playlist but are skipped over and cannot be selected directly. I have tried:Checking the setting in the Spotify account:  “Allow playback of explicit rated content” is enabled.Checking the setting in the Sonos Android app (the new one).  “Filter Explicit Content” is disabledSwapping to a different Spotify account:  No differenceRe-authorizing the Spotify account:  No changeDeleting and then re-connecting the Spotify account:  No change. If I play the album in the Spotify App then the Explicit tracks play as I would expect.If I start playing in the Spotify App and then connect to Sonos via the “Connect to a device” option in the Spotify App then the Explicit tracks play as I would expect. These tracks used to play, as recently as a couple of wee

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IanJShaw
1 month ago
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davidsullivan03Contributor I
posted in Controllers and Music services
9/13 Android app is still lousy

Here are the problems I am having.It appears to me you can only add one song at a time to the queue.  I cannot find a method to add a whole folder.  How lame.  Update:  It does appear you can play a folder from the music library search results.  Only one folder, not folder and subfolders. I cannot find a search function, except for the music library.  For example, searching the Amazon playlists for a particular list.For me, I will probably continue to use my Sonos gear until they break the Windows app.  At that point I will probably move onto a different product.  Last I saw Sonos says they are discontinuing the Windows app.  The Android app does not hold a candle to the Windows app.Seems to me that Sonos does not understand what attracted users to their products and are working hard to alienate their users.  Good luck with that as a business model.

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UKMedia
1 month ago
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