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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,075 Topics
  • 55,287 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8075 Topics
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LeelaContributor I
asked in Controllers and Music services
Sonos app crashes every time I open, zombie speakers

I cannot open the Sonos app on iOS 17.6.1. It crashes every time I try to open it. So I tried to connect my wired home speakers through Spotify and now the speakers are playing independently and I cannot turn them off. I turned my iPhone off and they continued to play. Please help! 

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K
1 month ago
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HorologiumContributor I
posted in Controllers and Music services
Sonos Does Not Show My Spotify Playlists on iOS Devices

I saw a similar post on this issue, but it was closed without any suggested resolution.  Last summer, based on reports that the new Sonos app was a dumpster fire, I had held off installing the update for a couple of months until my Sonos system “helpfully” advised me that some of my speakers would not play until I “upgraded” the app.So, I moved forward with the update.  Luckily, some of the issues (alarms and timers particularly) had been resolved by that time.  But, with the Sonos app on my iOS devices (iPhone and iPad), I can only see a handful of the 100+ Spotify playlists I have.  99% of my use of Sonos is with Spotify.  So, I would really like to see a solution to this issue (and saying “just use the app on your laptop” is not a solution).  Thank you.

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1 month ago
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WillieWaxContributor I
asked in Controllers and Music services
set up

Set up 2 Sonos 5, my music is in the Apple Music w, how to get it to play?

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1 month ago
fullerscopes
fullerscopesEnthusiast I
asked in Controllers and Music services
Unable to add Qobuz

I've just signed up to Qobuz for a trial period. When trying to add to my Sonos I get the message "Error. Unable to add Qobuz account". Is this because I still haven't updated the app?

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fullerscopes
1 month ago
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BushidoUKContributor I
asked in Controllers and Music services
Missing library...again

The sonos apps have updated on my iMac and iPhone and my library has once again disappeared. Ive set my external drive containing  the files to allow sharing and SONOS won't add the library.We’ve gone back a year again.just give us back the original app that just worked.I have 7 speakers with this system and I'm now seriously considering just selling them A year of being to constantly being unable to play my music from my library is just unacceptable

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1 month ago
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kwjohn1969Contributor II
asked in Controllers and Music services
New Sonos App - Sort Sonos Favorites

I can’t seem to find a way to sort my Sonos Favourites alphabetically, or anyway actually.  If I want them alphabetically, I have to add them in reverse order so that they are sorted correctly, but then if I decide to add new ones, there is no way to sort them unless I remove them all and re-add them again in reverse order.Is this going to be fixed in a future update?I have the latest version running on my iPhone (latest iOS version).Thanks,K

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1 month ago
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RondogContributor I
asked in Controllers and Music services
Sonos skipping through tracks

When I pick an album to play from my Apple Music library it shows the album and goes to the first track but doesn’t play and skips through each title without playing anything .

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1 month ago
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DpaulContributor I
asked in Controllers and Music services
iOS app no longer displays album art and track listing local library

sonos before (album art +track display) Sonos now no album art no track display

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1 month ago
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Tetsuji KondoContributor I
asked in Controllers and Music services
TruePlay error

After updating the SONOS app to the latest version, when I try to run "TruePlay," it results in an error and the measurement is interrupted.My system configuration consists of a Beam (gen2), Sub Mini, and two Era100 speakers for surround sound.Specifically, when the test starts, the sound is supposed to come from the front, right rear, and left rear in that order. However, the measurement stops midway through the left rear speaker and doesn't progress further.Is there any solution to this issue?

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1 month ago
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CJpvContributor I
asked in Controllers and Music services
Unable to reauthorize SiriusXM account on Sonos app?

a message to re-authorize my SiriusXM account on my Sonos app. When I go into Sirius and re-authorize it it says I’m good and then when I go back to Sonos, it tells me that it did not work?

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1 month ago
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jbreckmanContributor I
posted in Controllers and Music services
It's been 6 months and I still never remember how to manage my zones in the app

I have 7 zones in my system and the bottom bar on the new app still confuses me every time I use it.  From what I can tell:If I click the album art or the currently playing song, it will pop up the “player view” for my current zone If I press the round button with 2 rectangles on it, I can manage my zone (and volumes).  But if I misclick the round button, it will pop up into the “player view” If I touch the volume slider, I can manage the volume of each set of speakers in my current set of zones If I swipe up on bottom bar, I can then flip to manage other zones in the houseMy brain knows all of this, but I seem to do the wrong thing every single time I try to use this damn app.  I think the UX team was too clever by about 50% when designing this. Also, I’d strongly prefer it to default to my zone that is currently playing music when I open the app.  It seems to default to a random zone whenever I open the app.

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1 month ago
Parka Boy
Parka BoyTrending Lyricist I
posted in Controllers and Music services
Pocket Cast not syncing in the new App

The Pocet Cast integration is not syncing, position nor completing an Episode with Pocket Cast App. Can you please take a look into this, to make it work again. App S2 Version 80.07.03-release-20240819.7fd7da0dd

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1 month ago
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User413Contributor I
asked in Controllers and Music services
The New App

Why wouldn’t Sonos produce a video tutorial describing how to use EACH feature of the new app? 

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1 month ago
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VinndalfAvid Contributor III
asked in Controllers and Music services
Sonos app on wifi cannot see Plex server

SHORT VERSIONThe Sonos app on my desktop machine shows content from the Plex server on my NAS. Sonos apps on my iOS devices on the same network do not show any Plex content. Why not? DETAILSMy music library is on a Synology NAS.I installed Plex Server on the same NAS. I have installed Plex as a content service in Sonos.The Sonos app running on my desktop machine sees the Plex server and shows its contents.The Sonos apps running on my iOS devices do not see the Plex server. They show Plex as a service, but when I select that service there is no list of available content. It’s just blank. Looks to me like they are not connecting with the media server.I also have the Plex app installed on the iOS devices. The Plex app on those devices is finding and displaying the Plex content just fine.The NAS, the desktop machine, and the iOS devices are all on the same network. Their IP addresses are all on one VLAN.The desktop machine is connected via ethernet. I’m guessing that’s significant.The netw

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1 month ago
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Mr_CamblorContributor I
asked in Controllers and Music services
Ownership sign-in loop

I’ll begin by saying that nothing in my home network environment has changed.  All Sonos products (roam, One, Arc) were working fine until today.  Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app.  I mean, that’s clearly not the case.Now the app has thrown me into a ‘sign in as owner’ loop.  I sign back in and it asks me to do it again when I click on ‘my system’.I’ve uninstalled/installed the app.  No change.Any ideas?

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1 month ago
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qmaurTrending Lyricist I
asked in Controllers and Music services
quick eq access in the new app

Hi,In the old S2 app it was possible to quickly get to the eq settings by pressing the button on the volume slider, as shown in the picture.Is something like this coming back to the new app? Currently accessing the eq settings takes 3 clicks, which is a bit annoying. Cheers

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1 month ago
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NijoContributor I
posted in Controllers and Music services
volume response and more issues with app

Why are volume respons so extreme poor? The app is totally fu*ed up nowdays. Fix the app or start a buy back program of your speakers and subs. 

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1 month ago
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charlieJoeContributor II
asked in Controllers and Music services
the latest update to the App remains Crap!

The update is worse than before! Search feature missing! My music missing after spending 2 hours or more re-adding it a month ago! Volume control is uncontrollable! I recommend using the SonoPhone app which is far better than the Sonos one!! Dreadful company v

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1 month ago
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NconstincContributor I
asked in Controllers and Music services
system

I used to have no issues when I first bought this system. Now ....it difficult to connect if you move it. You have to reboot everything all from the beginning if Internet goes down . Most of all there isn't a remote that works with the system since they last upgraded. Bye anything but Sonos! Others I had were so much less aggravating.

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UKMedia
1 month ago
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ggekkoContributor I
asked in Controllers and Music services
Safety of Updates

After being a huge huge Sonos supporter for over a decade, I am now so afraid of updates.I finally got the system working in one of my homes. But when I came to the cottage and it asked to check for updates, I just shut down the app for fear that anything I do will affect my system when I go home.  Lost all my confidence in SONOs to watch out for my music enjoyment.

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UKMedia
1 month ago
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tempodeuxContributor II
asked in Controllers and Music services
SONOS IOS - WHERE ARE THE APP PREFERENCES ????????

HELLO, I CAN'T FIND THE SONOS APP PREFERENCES ON IOS 18... and I can't even find the version number of this application!!!!!Can you help me?... Thanks in advance.

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1 month ago
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BlauwberryContributor I
asked in Controllers and Music services
Last change

I think i am almost ready to throw all my Sonos equipment in the garbage. It’s almost 4 months ago since I updated the app. I almost never have the music playing anymore in the morning because it takes so much frustration putting the music on. One simple thing, starting a radio station through the app and 9 out of 10 it just wont start. ‘Something is going wrong, try again’.  I am an IT guy, already spent hours checking the router, networks etc. It just isn’t working like before and it seems Sonos is not able to fix it. If they go bankrupt they sure earned it. So last question before I dump everything. Is it possible to downgrade? For me the old app worked fine. Play, pause, next song. 

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1 month ago
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OzimandiasContributor I
posted in Controllers and Music services
hopeless app

How come after months of problems and updates my app still stops recognizing my products 

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1 month ago
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PJJContributor I
asked in Controllers and Music services
music library track details are blank in Queue

Hi ,I have just downloaded Sept 18 iOS app update with improved queue management which is better thank you. However when I add a track from my music library it just shows just a blank entry. Any ideas anyone ?   

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1 month ago
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a9979Enthusiast II
posted in Controllers and Music services
Spotify Playlist Limit in iOS App

Please please please somebody answer this. I’ve opened tickets with Sonos. I’ve asked this same question here and all I seem to hear is a bunch of other users saying they have the same issue. I’ve heard that Sonos knows about this but I’ve also heard conflicting statements from people of Sonos awareness of this issue.  I can only see 50 of my Spotify Playlists using the Sonos iOS app. This appears to be widespread, not unique just to me. When will this be resolved?it’s been 4 months since the app update and I can’t do something as simple as view all of my Spotify Playlists. This is getting to be completely unacceptable. It’s an app meant to play music, yet we can’t see all of our music. 

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controlav
1 month ago
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