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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,073 Topics
  • 55,266 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8073 Topics
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GigawattsContributor I
asked in Controllers and Music services
Still Unable To See Music, Albums, Genre etc After Update

I still do not have access to my music after the updateAs recommended I have reloaded my NAS library but still am not getting access to my music.Mostly I don't see my music library.Occasionally it appears but on selecting music or albums or artist etc I get the message oops something went wrong.Has anybody got a solution to this problem.Thanks

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1 month ago
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VioletMooregardContributor I
asked in Controllers and Music services
Can I transfer a Sonos Playlist of Spotify tracks to a Sonos Playlist of Apple Music tracks?

Hi,I have a fairly long Sonos Playlist that contains tracks linked to Spotify.  I stopped subscribing to Spotify a few months ago and started using Apple Music as the sound quality seems better for no extra cost.  (Spotify HD has never arrived!)Whilst I’ve been able to use the FreeYourMusic app to move my Playlists held directly within Spotify to Apple Music, I don’t know how to / whether I can “re-hook” the Spotify tracks in the Sonos Playlist to the equivalent tracks in Apple Music.I guess the long-winded way is just to build the Playlist directly in Apple Music from scratch, but if there’s a quicker way I’d be grateful to hear from anyone who has done this.ps: I’m happy to re-subscribe to Spotify for a month if this is required.Many thanks, everyone.

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Airgetlam
1 month ago
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lwhgarrettContributor I
asked in Controllers and Music services
Why has the Sonos iphone app stopped working again recently? How do I fix it?

My wife is running the most recent version of the Sonos app (80.09.08) on an iPhone 13 mini running iOS 17.6.1. My wife’s app will show our music services, songs, etc., but it cannot play any of them.I am running the same version of the app on the same version of iPhone, and I can play music, etc. When I do so, the playing music does not show up on my wife’s app, and my wife’s app cannot be used to control the music.All of our speakers shows up on my wife’s app, but the slider for the volume for one speaker does not show up like the others.I’ve deleted and reinstalled the app on my wife’s phone.What can I do?  

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Airgetlam
1 month ago
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MfireContributor I
posted in Controllers and Music services
App “Recently Played” banner logs out daily

Is there any chance Sonos can add to the many app repairs a fix for the “Recently Played” banner play list.The app logs me out and I have to log back in with my username and password every morning. Can you please fix this issue.  Thanks.

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1 month ago
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Louspot24Contributor I
posted in Controllers and Music services
connecting

Somehow it’s not using my playlist its connection to someone else in my house. Everyone turned off blue tooth still same 

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AjTrek1
1 month ago
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ScreamingTree78Contributor I
asked in Controllers and Music services
NAS

I have a large library of music stored on a NAS connected to my home network and accessed via my Windows 11 laptop. My question is, can I access the library stored on my NAS in the Sonos app? 

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MoPac
1 month ago
MadMonk1
MadMonk1Contributor I
asked in Controllers and Music services
S2 app on iOS crashes every time i try to open it.

The app crashes while still on the splash screen every time. iOS 18.0.1, iphone 14 Pro Max. This has been happening through the last four app updates; it's totally useless.Should I delete the app and reinstall? I haven't found any posts on this exact situation; every other poster seems to have some functionality. I have none.Thanks

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MadMonk1
1 month ago
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wdunsfordContributor I
posted in Controllers and Music services
ABC Lounge Radio

Does anyone know how to access ABC Lounge Radio (from Paris) on Sonos in the UK? I used to be able to access it via MyTunerRadio but that stopped when the new Sonos app was introduced. Thanks

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1 month ago
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Caroline P.Contributor I
asked in Controllers and Music services
Fehlermeldung "Es ist ein Fehler aufgetreten"

Es wird keine Musik abgespielt. Beim Startversuch erscheint eine Fehlermeldung "Es ist ein Fehler aufgetreten". WLAN ist da, alle Lautsprecher werden in der App angezeigt, aber alle Arten von Musik werden nicht gestartet. Sonos - App läuft auf Samsung Handy. Neustarten etc brachte nichts.  Moderator Edit - Translation by Google:No music is played. When attempting to start, an error message "An error has occurred" appears. WiFi is there, all speakers show up in the app, but all types of music don't start. Sonos app runs on Samsung cell phone. Restarting etc didn't help.

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Schlumpf
1 month ago
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OlgerContributor I
asked in Controllers and Music services
error sonos app android

I can't play lists with more than 100 songs, after 100 I get an error when trying to play a song.

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1 month ago
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NoniContributor I
asked in Controllers and Music services
Sonos controller not compatible with iMac upgrade

My iMac was upgraded to Sequoia 15.0.1 recently. Since then, I cannot find a Sonos app that is compatible. I used to be able to use a Sonos controller on my iMac which was very handy. What should I do?

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1 month ago
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vindenContributor I
posted in Controllers and Music services
source

BonjourEncore un souci : il ne faut pas que la Sonos change de source quand ça lui plaise. Lorsqu’on écoute la radio, et qu’on tombe sur un site avec une vidéo qui a du son, la radio est coupée… il faut retourner dans l’app pour remettre sa radio..vraiment pénible et mal conçu ! Moderator Edit: Google Translate-  Good morningAnother problem: the Sonos must not change sources whenever it likes. When you listen to the radio, and you come across a site with a video that has sound, the radio is cut off... you have to go back into the app to turn your radio back on...really painful and poorly designed!

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Gabriel Z
1 month ago
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Swiebertje123Contributor I
asked in Controllers and Music services
Sort playlist by date added

Is there any chance that this will become possible in the near future?

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controlav
1 month ago
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PaulBoy1313Trending Lyricist I
asked in Controllers and Music services
Sonos Music Folders - How Do I Stop Them Being Merged?

Hello & apologies if this issue has been covered previously - I searched as best I could & was not able to find anything similar or helpful ...My music collection is stored (mostly in flac format) on a Synology NAS - My current problem relates to folders & sub folders - I will use a recent upload to try & explain …I bought a CD Boxset which has 4x CDs - I created a folder with 4x sub-folders (CD1 CD2 CD3 CD4) in flac format to transfer to my NAS - Each sub-folder had the tracks listed in numerical order 01 Track Name 02 Track Name etc - I copied the folder to my NAS using my Windows laptop & then using the Sonos Windows App ran “Update Music Library Now” - The folder I had copied then displayed with the others from the Artist in question - However, instead of 4x sub-folders below the main folder all the tracks (& no sub-folders) appeared in the main folder? - They were listed numerically as 01 Track Name (from CD1) 01 Track Name (from CD2) 01 Track Name (from CD

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MoPac
1 month ago
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Ashley1979Contributor I
asked in Controllers and Music services
streaming service connection

Why isn’t Sonos picking up my paid streaming services?

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K
1 month ago
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BaldvinContributor I
asked in Controllers and Music services
App crashing after update to iOS 18.0.1.

Just after I updated my iphone 15 pro max to iOS 18.0.1 the Sonos app chrases when opening it. Is this happening to everyone or just me? Solution?

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1 month ago
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dhaaseContributor I
posted in Controllers and Music services
Stations Not Changing

It takes several attempts to “change the station” in Sonos app/TuneIn.  The icons and GUI update to the newly selected station, but the actual audio is the previous station.  It only started a couple of months ago, so it’s likely related to a bug in the software update.  This topic was created previously - but the discussion was “closed” without any resolution.  Did I miss something?  Is there a solution for this bug?Previous discussion now closed:  

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1 month ago
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maevwynContributor I
asked in Controllers and Music services
Bandcamp search not working

If I search for an artist that I know is on Bandcamp - Jon Charles Dwyer, for example - in the Sonos app, I get no results. Searching on the Bandcamp website works fine, so I know he exists. This is the Sonos app on Android.

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UKMedia
1 month ago
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zombiedropperContributor I
posted in Controllers and Music services
Error Code 913 Fixed

I’m not that computer savvy but I managed to fix my library issue. I don’t think its a Sonos issue I think its a PC issue (Windows 11). Open your music folder, right click and select properties, click on the sharing tab, click on share (not advanced sharing), in the box just type Sonos, click add, in the box below it should have added “Sonos wireless Hi Fi System, highlight that and click share. It takes a while but it finished. go back into the Sonos app and your library should pop up. Go from there. My system is working. 

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1 month ago
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essenbyAvid Contributor I
posted in Controllers and Music services
the Music Library “fix”

I, like every other Sonos user, lost access to my beloved local music library curated from my personal “hard copy” musical collection and playlists when the new app was released.  However, I was a lot better of that most because I had an old iPad with the “old” S2 app which was still able to play from my library.  Every time it offered to update I refused point blank for that very reason.Today however it appears that a device update has rendered the old app useless because it is now no longer able to control my Sonos speakers.  I consider this an almost underhand and sneaky way to “force” me to use an app which no longer serves the purpose I originally intended it for and renders my expensive speakers a lot less attractive than they were.A fix for this was hinted at being available “mid June” but still no sign. PLEASE, PLEASE, when will this be fixed?  And if the answer really is never, please come clean so I can attempt to offload my speakers on to someone who doesn’t need it want the

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1 month ago
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rrrrrrrrkContributor I
posted in Controllers and Music services
New app is a piece of *

Horrible. Can’t find system, says update needed for system to work properly, and even the update fails repeatedly. My 30 year old Bose Wave Radio works better than this. WTF sonos? *Moderator Note: Modified title in accordance with the Community Code of Conduct.*

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Airgetlam
1 month ago
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PGoodyContributor I
posted in Controllers and Music services
Amazon Playlist error

I suddenly can’t play my playlists I created on Amazon music. I get requested operation failed. I unplugged all devices. I logged out of Amazon. Still doesn’t work. I see posts about this from 2 years ago but no real solution. HELP! Thank you 

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Airgetlam
1 month ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Music Library Compilation Issue under new 16.3 Firmware

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

8160181
Schlumpf
1 month ago
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User626979Contributor I
asked in Controllers and Music services
Recently played services

Almost every time I open the App I am prompted to sign in to my Sonos account just to see my “recently played” services. Does this happen to anyone else?

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1 month ago
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Dani47Contributor I
asked in Controllers and Music services
One iPhone does not detect the Sonos system. All others do.

My whole family uses iPhones and can connect perfectly to Sonos, just my son not.what is different to my setup: he has an iPhone 15, I have an iPhone 14same isiOS 17.5.1 All WiFi Settings Sonos App Version 80.06.03 Sonos Loginwe both deinstall the Sonos app or reset the app. We both connect with an existing system. Both apps search in the same WiFi. Just my phone finds it, the other cannot find a system. We can reproduce this behavior and can do it even at the same time. Always same behavior.

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controlav
1 month ago
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