Controllers and Music services

Just setting up my first Sonos, Comes up with error 913, cant find a solution

I use my Sonos speaker in my bedroom for white noise at night. I have a certain sound on repeat and the sound is an hour long. Every once in a blue moon at at a random time at night the Sonos speaker will start playing a random song and wake me out of my sleep instead of just continuing the playback on repeat

Why does Sonos SUCK!!!! speakers sound amazing!  However, they don’t connect to anything….  When they do they drop 30-seconds into song!   I would NEVER recommend people buy these very expensive pieces of JUNK!!!   So disappointed!!!   Horrible!!!!

I reverted to Android 16.1 after the May 2024 update disaster and have been quite content to stay there until recently when I purchased a Sonos Roam 2, when it recently went on sale.   However ttempting to add it to my system appeared to require a system upgrade (i’m assuming this means firmware *and* app)!I have 2 S1’s, a S3, a S5, a Port and a Beam.  I also have a Sonos Roam (version 1) which bricked due to battery issues. (I bought a replacement battery and may attempt to replace myself)  I also have a turntable, a CD player and a vintage Kenwood Ka-8300 amp hooked to some vintage FMI speakers.  I use Sono’s music library feature (stored on a NAS) alot, and also stream Spotify and mostly local radio stations.So here are my questions:What is the latest state of the app?   I see that the latest update was about 2 weeks ago (5/6/2025)  and it mentioned fixes to Music Library folders - which I use as my primary Music Library interface If I do update and don’t like the results, can I sti

I have an issue which was reported in another thread, where selecting a track in Deezer then selecting Start Radio causes a track to start, play silently for 4-5 seconds, then skip to the next track.  It loops that play/skip sequence continuously. The song titles look appropriate as they whiz by, I just would have expected each to play fully. It’s not a Deezer issue in itself, because this works fine in the actual Deezer app; it just fails when using Sonos to play Deezer.  I’m using a Sonos Port, with the Sonos ecosystem correctly linked to my Deezer account (I can play other content from Deezer). This seems to still be broken today, although a reference in the other thread to it being queued up for a fix.  The other thread is locked.  Is this a known issue still? 

Seems I still cannot use the Sonos app to find artist albums in full. Is this just me. I really miss the old app...

Hi All,Long time listener…I am having this issue in the Sonos App when I search on Spotify.  More prolific artists have lots of albums but it only adds so many.  I can’t seem to find this issue on the forum anywhere.  Can someone help me out? 

I have a daily alarm set on one of my Sonos speakers.  If I disable that alarm in the app, eg when on holiday, the alarm is successfully cancelled on the speaker, but on the phone app I still get a notification each day to say that the alarm has started.  Is this a bug - is there a fix?

Any info on this. Nothing in the release notes area. Can’t see any changes or new (aka returning old) features. 

Unable to set alarms. System fully updated. All existing alarms deleted but nothing new is saving. 

Once the Sonos app for Mac updates, I lose my Music Library. I then have to go through some weird way to get it connected again. This is the best way to get it reconnected that I have found: Once I get it connected and able to hear songs from my Apple Music library, it only plays the songs that I have previously added to a queue or playlist. If I look for another song in my Music Library to add to a playlist (or queue), it tells me there are “No selections available.” I’ve tried updating my music library (I do realize it takes a while), but it doesn’t seem to help. Any suggestions? 

Unable to activate anything on Sonos S1 app, new something was wrong this morning when alarm was Sonos chime and not the radio, and the unit wouldn't respond to voice command

Hi! I have the Sonos One speaker, and the Sonos Ikea speaker, and it’s always had a big issue playing podcasts from Spotify.  Playing music from audio (via Airplay, or the other option where it’s not airplay but I just choose the speaker in Spotify) works perfectly.  With podcasts it will just randomly stop for 5 seconds and start again.  This happens whether I use the Airplay option in Spotify, or the option where I choose the speaker in Spotify. Any solution??s

Hi, Just added a RAY to my system  (4 x S1) and installed the latest version of the app for windows (Sonos_85.0-64200).The controller is just blank and I cannot work out what to do to make it active.The app works fine on my mobilePhoto shows the app screen on my pc which is running win 10.Any help much appreciated. 

I'm fed up with Sonos products that can't stream music from my Apple Music service. I'm not even talking about the multiple bugs with speakers that lose connection to the network or the app that changes the name of the speakers as it pleases. I'm going to abandon this brand that is getting worse every year if all the problems aren't resolved quickly.

Hello community,Since yesterday I couldn't re-authorise Tidal since I did a reset of System on my Move 2.I´m 100% I´m using the correct email and password, for it does go thru the login… yet smapi.tidal.com keeps giving this:  

I have two Sonos system, one system with Sonos 2 app, and newer devices, and one system with Sonos 1 app and a connect device that does not funcion with Sonos 2 app.Since a couple of days Sonos is preventing me from using the Sonos 1 app. Instead they are showing a screen, instructing me to use the new Sonos app (which is impossible with the Connect device).Anyone else experincing this?

I know that Sonos speakers are limited to playback of 24/48 files.  I know that the Sonos system will convert 24/192, 24/96, 24/88.2 files to 24/48.  Does it also up convert 24/44.1. My real question is, is it better to allow the Sonos system to convert the files on the fly to the 24/48 resolution or would using a third party app to make the conversion to 24/48 prior to playback be a better option?  Would there be any gain/loss in performance and sound quality by converting those files prior to playback on Sonos equipment

Hi all, I’ve read a few comments where people have had similar experiences regarding loss of personally curated playlists, so assumed mine had disappeared into the Sonos ether for good, after  disastrous app update. I’d resigned I wouldn’t purchase Sonos again (6 speakers in!). However, just went to start over and when I went to add/save a song, all my previous playlists appear! I’m now hoping they’re still there somewhere but I just don’t know how I can access them? Any advice 🙏 

I would like to be able to switch between my favorite sources in a simpler way by having a “PLAY” option for each Sonos Favorite on the home screen rather than having to select the station then pick play. If you want to switch between stations currently it’s a couple unnecessary steps to go back to home, pick another station, then start playing that station. If you could pick “PLAY” somehow (like the added red play buttons below) for each station directly from this screen, you could much more easily switch stations if you don’t like a song or want to switch for another reason while simply staying on the same screen. 

Can’t tell you how disappointed I am with Sonos allowing  1st and 2nd gen products us on their apps - example I have a gen1 connect amp that ran my (bose500) outdoor speakers for many years.My daughter 18th birthday came along (hadn’t used them for 6 months)went to check all working, only to find the amp is not “compatible” with S1 app.myself anD my son (great tech knowledge) tried for hours to get to work, kept telling us to upgrade Sonos App only to find it timed out (we think because it couldn’t find compatible products, but that’s the point we could confirm ANYTHING.We then had to scramble for other music options.now I’m a fan of Bose and UE PRODICTS.so much easier and seamless to use.Sonos have the lost the plot. I wonder if this “non-comparability” issue is an attempt by Sonos to get me to upgrade, which I may well have done if this didn’t happen.there is literally nothing SONOS can do to getme spend another $ with them.see ya 

Why still no multi genre tag support?

As with many others, since last years software update I cannot use my music library properly. Album listings are all messed up and re- installing the library doesn’t change anything. I am also struggling to re add the library as Sonos insists on it being done as  local user, which I do not normally do. I log on with my microsoft account as I did before the update but all I get is error 913. I have logged on with a local account and get the same result. Folder sharing as a far as I can see is set up correctly. There is no sign of Sonos addressing this issue, they just appear to assume that everyone is streaming their music from the web. Any suggestions welcome.

Hi All,I have not seen this request.Unless I have overlooked this, I propose to Sonos developpers to add it: Sonos controller would be able to play a preview (10 seconds or user defined duration) of every track on a folder or on an album.At the time of Compact disc, some CD players (SONY, Technics, Onkyo, etc.) had this already 30 years ago.Probably an easy one to add. Can also add the functionality to play this discover mode with skips, say play all the songs in a folder or album with playing 10 seconds of a tracks by skips so we get to discover the beginning, the middle and the end of tracks. Very useful for DJ’s like. Currently doing it manually when preparing a show. Very time consuming having to stay in front of the computer to do this.Thanks from ParisJFBO Moderator edit: combined posts

It’s mind blowing the poor quality of the service you provide. I’m so tired of it.  How is it that every time I try to play music on my Roam I can’t! when I play music on my bean and other speakers through wifi and want to add my roam to the mix it doesn’t work. Whether through Spotify or Sonos app. I have to basically shut down everything and reset the Roam for it to play. What kind of tech is this? After so many complaints from customers and still buggy app.  You guys were supposed to add the controls from the lock screen. Nope still nothing. Even in the control center it doesn’t show up. (IOS) the app is useless. I 99% avoid it at all cost. Unless I have to connect a Roam. and yes I have renamed my Sonos profile F***sonos  because I’m so pissed about the services   Moderator Note: Modified in accordance with the Community Code of Conduct.