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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 64,659 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9736 Topics
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GahamHeadliner I
posted in Controllers and Music services
It has been a year

Well on the plus side the new app and firmware are a lot better than they were when first released.On the negative reliability is still an issue and full queue management is among the features still missing.Here's hoping we don't have to wait another year for a reliable full featured app and firmware.

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AjTrek1
AjTrek1
posted in Controllers and Music services
SonoPhone...The Best Thing Since Sliced Bread....????

I purchased/downloaded SonoPhone just to see what all the hype is about. It’s one of the  blandest  app’s I’ve ever seen. It reminds me of something from the 1990’s. As far as functionality goes….IMO it’s the old Sonos S1 app.Appearances...well once again a picture speaks volumes…..On the left is the SonoPhone showing “Music Services” and on the right is the Sonos App that shows “Your Services”. Oh..wait...the SonoPhone doesn’t show anything. I guess it couldn’t find them. 😂 Oh well...moving on….On the left is the SonoPhone “Playing Now” screen and on the right is the Sonos App “Playing Now” screen. Let’s not talk about which screen is more intuitive. The yellow circles on the Sonos App show what’s missing from the SonoPhone screen. The “volume level indicator” is only circled to show it’s readable at a glance; without having to touch the “volume slider” as is required on the SonoPhone screen. Let’s not forget the SonoPhone limitations. Haven’t people complained about not being able t

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wizard155Contributor I
asked in Controllers and Music services
When updating Sonos, it claims the controller is running from another account

I am being presented with this lovely problem...“The sonos controller is currently running from another user on your computer. Please quit the Sonos controller from the other account before installing”.Problem is that there is no other user accounts on this device, no separate Sonos application running in the background, device has been rebooted and I’m still being presented with the error.I’ve even reset the controller which made no difference.To make matters worse, if I try to do the update on my mobile device, it says there was a problem checking for updates and to try again.It would be very helpful if the error messages were more meaningful and accurate.

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NeilHowContributor I
asked in Controllers and Music services
Sonos S1 app loop - tries to force update to S2 app?

I am struggling to set up an older S1 system. I have a 1x Beam (Gen1) and 4x Sonos Play - and am using the Sonos S1 app.When I open the Sonos S1 app on my phone I can add the Beam (and it is all working). However, if I then go to Add Product - I am getting a message on ‘Sonos app needs updating’, which then takes me to the app store and forces me to download the most recent Sonos app. However, when I go into the most recent Sonos app - it tells me it can find the Sonos systems on the network, but when I hit join it then tells me it is only compatable with the S1 controller (which I already knew) and takes me back to the start screen again. And so I appear in a loop? I also don’t appear to be able to update any of the products. Again - they tell me the app needs updating. The same happens when I run a system compatibility check. It tries to force me onto the latest app which it doesn’t appear to likeEverything is wired directly to the router, so that can’t be the issue… Any thoughts?

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jpruskContributor I
asked in Controllers and Music services
Feature Request - Saved multi-room volume settings

I use my Sonos speakers in the main floor of my house almost all day every day.  The speakers are ungrouped and I have one in my kitchen, one in the living room (doubles as the TV soundbar), and one in my office.  I am constantly moving the volume of each room up and down based on the current activities in the house.  I would like to be able to set and save volume profiles across all speakers.Example: During the day while I am working from home, the music is louder in the kitchen and living room and quieter in the office while I’m on calls.Feature Ask:While speaker volumes are set at Kitchen = 10 Living Room = 15 Office = 6, I want to save this as “Work day” so the next time I want this configuration I can immediately recreate it. Use cases for this are plentiful, but by way of example I would create volume profiles for other things like “Cooking” or “Party Time” or “Game on TV” where I would want different volume levels in each room.For additional consideration: This would also be a g

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ananduofmContributor II
asked in Controllers and Music services
queue not accurate

Sonos is playing tracks not in my queue. I’ll select one track and select repeat, but a completely different track will play when that track ends, one that I did not add to the queue. 

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superjetbContributor I
asked in Controllers and Music services
Saavn PRo

Saavn Pro not working with Sonos service on PC app or iPhone apps.

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gslomanContributor I
posted in Controllers and Music services
Isn't it time that the Sonos app should be able to see existing Media Servers?

I know that I can connect my Sonos app to my media library on my NAS, and I know that I can connect it to a Plex server- but I don’t use or like Plex - but why can’t the app writers allow me to link to my existing non-Plex servers? My media servers on my NAS automatically update the content if there are changes and I’ve only just found that the Sonos app has be updated manually (and then it has to scan through thousands of tracks). So why go through all that when my media servers have updated already??

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albertacowboyAvid Contributor III
asked in Controllers and Music services
Sonos Play:1 & Mac Mini M4

So i am having an issue. The Play:1 speakers that i have had since Sonos first came out are not recognized on the new Mac Mini M4. I can see them with all my other speakers on the iphone app. I can see them on the desktop app as well.But when I go to play something from the web like F1TV they do not show up in the SOUND Menu in the System Settings menu. Looking for a solution if anyone has some.ThanksMark

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KnotasContributor I
asked in Controllers and Music services
system starts only with remote control

I have two sonos one, tvo Ikea Lamps, one sub and one beam. all these components can be seen in the app. Trying to start any music doesn’t work with the app. Howeer is it possible to start up the system with The remote from Ikea, ”trådfri”. I appreciate any assistance. Telephone support in my region is shut down🤨

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Terror
TerrorContributor I
asked in Controllers and Music services
alarm and EQ

I have the news as my alarm every day, but if I forget to turn off the loudness and sub, I wake up with a very loud sound. Is it possible to set the alarm with custom EQ and sub settings?

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Ocean PhoenixContributor I
asked in Controllers and Music services
2025 Apple update, now I can not access my system with my Mac.

My Mac updated, and now in one house, I can not access the existing system though the MAC app, it is still able to be controlled through my iPhone.  (here we have the newer equipment) At my other House, we are using the (Generation 1) S5,  and the S1 controller, the system was no longer found, so we did a hard reset on the speaker, now we can not get the speaker to connect to the router, we hard wired it into the router as it is the final step for set up, the message was that the speaker could not be found.   No sure how it was found enough to set up its own wifi signal, but when it came to connect it in to the router, it was not found.   

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Pete gongContributor I
asked in Controllers and Music services
Arc room tuning with Sonos app on Android

I may have missed it, but is there any way to room tune an Arc using Trueplay via the Sonos app on an Android phone ?  Or is there another way ?   Sonos is an 'ínteresting' voyage of discovery….

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BallymoreContributor I
asked in Controllers and Music services
Cannot access my full Apple Music Library

I can't seem to access my full Apple Music Library via the Sonos App. Only a feew albums here or there are available, some are greyed out whilst others are fine?  How can I fix this so I can play my full Apple Music Library

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jasthefrasContributor I
asked in Controllers and Music services
Sonos App keeps asking me to log in when I am already

Having moved home and with new broadband provider, I am now trying to set up my Sonos system again with new router details.  My three Sonos products are all recognised having been connected by LAN lead.  I can see all speakers under “About Your System”. However when I click to change any of the settings I get asked to “Sign in as the system owner” but I already am signed in.  I have tried signing out and back in again but whenever I want to enter any of the settings I enter an endless loop of being requested to “Sign in as the system owner”.  Sorry, I know this is a common thread but I have not read how to get the app to recognise me (Sonos app 80.19.21, my iphone is iPhone SE iOS 18.3.2 Thanks

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MichaeldCAContributor I
asked in Controllers and Music services
New App - technical advice from Sonos

I have had no end of problems since the new app was launched - mainly speakers dropping in and out, disappearing etc. last week I spent 2 hours on the phone to Sonos tech support, the upshot of which, they wanted me to re-configurE my router and sent an email with detailed and quite technical instructions. They told me to ring my ISO provider and they would be able to walk me through what needed to be done. I calleD my ISP provider and after another hour or so on the phone with them, the upshot was they would not help make the changes Sonos were requesting because they provide the router set for optimal performance and any changes would over-ride that and could cause malfunction. Personally, it seems ridiculous to me that Sonos are requiring their customers to modify their so that there system can work on them - my router is a very common one here in Australia and prior to the new app, there were zero issues with Sonos performance. Feels like a way of Sonos shifting blame for their cat

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jb187Contributor I
posted in Controllers and Music services
Feature Request: jump to playing song in queue

When clicking on the button to show my Queue, it should bring up the current song being played. Instead, it brings up the start of the queue, forcing me to scroll and visibly “search” for the current song playing within my queue. 

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philshapContributor I
asked in Controllers and Music services
How can I scroll to an Artist or Album by initial letter?

The old Sonos App had a A-Z sidebar along the right side of the screen that let you scroll directly to a position in the list based on the initial letter. As I recall, this was available in lists like Songs, Artists, Albums, etc. My music collection has 1000s of albums which makes scrolling to the end very unwieldy.It’s been a year now, will this feature ever be restored to the new Sonos App? Is there another way to do this that I’m missing?For my use case, using search isn’t a replacement for this feature.

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JLGChicoContributor I
asked in Controllers and Music services
Sirius XM

Hello,I have an active XM subscription, and it works perfectly on my phone, through Bluetooth, and in my car. However, I’ve been unable to get it to work on my Sonos system.I’ve reauthorized my account multiple times, and everything is up to date. I even contacted Sonos support, and they suggested that my internet speed might be the issue. However, I have 1 gig internet, so that shouldn’t be the problem.It’s becoming frustrating that I can’t get XM to work on Sonos.Can you please help me troubleshoot this issue?Thank you,

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Jacqui ChippContributor I
asked in Controllers and Music services
Trouble Shooting Sonos App

Hope you can help? I’ve moved house so have all new WiFi and codes etc. I’ve tried to connect to my play 1 on the new system. Trouble is I’m not able to update the app with the relevant information. Below are the only pages I have on my app. Ive downloaded the app and logged in again. There are no settings buttons??? To change the WiFi to the new password - so now I’m stuck!! Why is my app so limited?  

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MtmtnContributor I
asked in Controllers and Music services
Speaker playing from touch control but listed as "No content" in the app

I thought the new app has sort of stabilized, but then this last week it's back to tricks and stupidity -- speakers disappearing from system, lots of mysterious playback errors where it just keeps saying "Couldn't play content" and "Something went wrong." Now it's doing a thing where it will play in one room through the touch controls but in the app the room is listed as "No content.".I've updated, rebooted, etc. Anyone have any suggestions? Or is this all filed under "WTF is wrong with the new app"?

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Kwik-E-MartAvid Contributor I
asked in Controllers and Music services
Sonos is saying I have an album in my library that I don't have?

Hi all.I have Sonos S1 equipment.  I got a new CD which I ripped to Itunes, updated my Sonos library and went to play but the sound was really distorted. I tested the CD in a seperate CD player and the disc is faulty.  I deleted it from Itunes and bought another copy which works fine. It’s ripped to Itunes, Sonos library updated and plays fine, however Sonos is now showing that along with the new one the original faulty one is still in my library, which it isn’t?  It even plays the faulty version somehow if I select it?  I’ve checked my Itunes library and only the new one is there, but to be on the safe side I’ve deleted it then added it again several times, and updated my Sonos library 4 or 5 times, but the phantom CD is still there - any ideas how I get rid if it?  Any help gratefully appreciated. 

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mvialaContributor I
asked in Controllers and Music services
Podcast of Radio France Service are outdated

Hello all,I notice that all Podcast episodes of Radio France Service are outdated since 15 april. Is it possible to update this Service and how?Best regards 

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JerzyRContributor I
asked in Controllers and Music services
Any ETA for support of Trueplay for iPad Pro (M4)?

I have Beam + Sub + Ikea Symfonisk HT system and would really appreciate support for TruePlay in my Pad Pro (M4). My old iPad (Air gen 2) if just a tad too old (15.8 vs 16) and new one is to new, I really enjoy this system but lack of Trueplay is bummer. Beam does not have any support from Android, so I’m out of options for tuning my system. Is there some realistic chance and ETA for Pro iPads to get support?

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Dawn_3Trending Lyricist I
asked in Controllers and Music services
Music Library pauses

Has anyone ever experienced a problem with their Music Library/Playlists pausing after an unpredictable period of time, half-way or so through a song, then nothing for (again) an indiscriminate length of time (usually, a minute or two), then starting up again after skipping the next two songs?

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