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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,919 Topics
  • 54,311 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7919 Topics
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JoegroefContributor I
asked in Controllers and Music services
Trueplay

The system always says there was a problem with reinitialising Trueplay and asks me to do it again…which I did several times …I restarted my phone (IPhone 13, iOS 17.6.1), but nothing changed.What can I do?  Reinstall the app?

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1 month ago
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satie67Contributor I
asked in Controllers and Music services
ipados18 issues

On ipadpro with all latest app update  & ipados18, and ikea/sonos speakers, there are airplay issues as follows (after deleting and re-installing app and new setup process with speakers which did not fix issues):the within sonos app radio all work ok Roon works ok, despite issues with other apps. all non roon and non sonos apps when selecting the sonos speakers, they seem to connect for about 30 seconds then disconnect with nil sound.so, there is an issue with the intersection of airplay, sonos device or app, and latest apps or ios18.  Using latest sonos app, not legacy. Had previously all worked Ok

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1 month ago
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GC3Headliner I
posted in Controllers and Music services
Forced Signout from App

Experienced having to sign in to my system this morning. First time this has happened to me. Updated and on iOS 18 several days ago. No changes were made or observed. Feels like a "canary in the coal mine” omen.

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Schlumpf
1 month ago
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J.A.B.Contributor I
asked in Controllers and Music services
Why does it take so long for Liked YouTube music to show on Sonos??

Something changed. If I Liked a song on YouTube, it didn’t take long to show on Sonos. Now, it seems to take forever, or doesn’t show up. Any ideas? I have an Era 100 

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1 month ago
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RayDelftContributor I
posted in Controllers and Music services
new iphone not connecting via sonos app ( no problem via Spotify ditectly)

My iPhone works fine with my Sonos system and Sonos app. But the Sonos app on my wife and daughters New iphones can t find the Sonos systeem.  But playing directly from Spotify or other source works fine!  So there must be some connection between their iPhones and the Sonos system. Resetting the app and wifi and router doesn’t help.  All 3 iPhones in my family have iOS 18. Only mine works well with the Sonos app.

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1 month ago
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Michael B 1960Contributor I
asked in Controllers and Music services
cannot open app on IPhone when my wife has something playing.

One of the reasons we have 4 Sonos speakers is so I can listen to something in my office while my wife has something else on in her, separate, office.  Now when she has music on, the app won’t even open in my IPhone .  anyone else having this kind of issue? Gotta say Sonos kinda sucks since the update. Hoping to see fixes soon. 

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1 month ago
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mayday140Contributor I
asked in Controllers and Music services
Why app is reporting the error "the song is not encoded correctly"?

I’m using Amazon music service and I’m unable to listen consistently any playlist or individual song. It’s common that after a few minutes I’m receiving the error “X unable to play, the song is not encoded correctly”Is there a solution to this?This is very annoying 

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Stanley_4
1 month ago
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amun
asked in Controllers and Music services
Unusual reindexing results

I have an S1 system which is locked off from the internet, as I only wish to use my own purchased CDs/tracks held on a NAS.Sonos cannot cope with my library, so I have to move out old content to make way for new content. This has been working fine for a number of years.I recently made space for some new tracks and reindexed. Although the indexing finished each time, indicated by Idx Trk being blank on both units that were powered on, the files are missing. The new directory is there, but without any files.The test set at the moment is one flac file, one purchased mp3 and a converted mp3 off of youtube.I’m still looking at possible causes, but if anyone has any ideas, I’d be grateful.

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Ken_Griffiths
1 month ago
starflyergold
starflyergoldContributor I
posted in Controllers and Music services
Adding radio custom URLs in TuneIn (new) now that the legacy version is gone in the new controller

Now that legacy TuneIn is gone from the new (buggy) iOS controller and all my custom radio stations (in my case from Digitally Imported di.fm)  were gone and there is no information on the Sonos site I luckily found a way to get them back. However it involves recreating them which can be labour intensive depending on how many you have. You will also need the IOS version of TuneIn for this to work. No premium sign up required.Here are the instructions from TuneIn https://help.tunein.com/en/support/solutions/articles/151000172377-what-is-a-custom-url-and-how-can-i-add-it-to-sonos-The Custom URL feature allows you to listen to a private streaming URL, most likely not in the TuneIn directory, using the TuneIn and Sonos app.To add a custom URL to your Sonos:Ensure that TuneIn (new) is added on your Sonos app Log into the iOS or Android TuneIn app using the same TuneIn credentials you use on Sonos On the TuneIn app, navigate to Library Tap on customURL and enter the desired stream URL While

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1 month ago
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Not a fan of Patrick SpenceContributor I
posted in Controllers and Music services
s1 and s2 systems on same network

I have old gen 1 devices on my S1 app/system.  I added the S2 system because I purchased an ARC.   I got the ARC and Sub all set up.   Then I closed the app.  When re-opening the S2 (Sonos) app, my devices disappeared.  Why does this happen?   And is there a way to remediate it?  I want to keep my existing S1 devices because they connect a lot of wired speakers via the Connect

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MoPac
1 month ago
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KaulfurstContributor I
asked in Controllers and Music services
Sonos updated app repeatedly crashing on iOS 17.6.1 since 8-28-24

The Sonos S2 app is repeatedly crashing on iOS 17.6.1it opens then closes. I tried going through the Sonos S1 app, but same results.  S1 does not crash, but will not access Sonos S2 through S1. It sends me back to Sonos latest updated app, which then crashes.  if I go to speaker, it plays last album I was playing before this Sonos update mishigoss.  while I’m complaining & explaining, I would appreciate it if  the Sonos app was visible on locked home screen so I can see what’s playing without having to login to iPhone to see track.  

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1 month ago
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TWalshContributor I
posted in Controllers and Music services
class action suit

When will this company be held responsible for this? I’ve spent thousands on hardware and can’t use it because they decided for no reason to force this faulty software on us . They’ve had months to fix it and it only keeps getting worse 

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melvimbe
1 month ago
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Max SottoilnoceContributor I
posted in Controllers and Music services
Trueplay - general error when trying setup - BEAM gen2

I read that many people have problems while trying to set up true play. I’m still fighting and haven’t solved it yet. I changed three different IOS devices, made a number of resets on the Beam gen 2, have all updated apps and iOS but still not working. Really frustrating.  has anybody solved it? thanks

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1 month ago
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MomoiContributor I
posted in Controllers and Music services
Any way to bypass the app?

Hello,  I made the mistake of buying a pair of Era 100. I had read online that I could use them with Bluetooth - turns out I have to use an app that doesn't support Google voice, with a subpar YouTube Music integration, and I cannot stream directly from YouTube music (like I've been doing for years with any other non sonos speakers). Funny how this wasn't mentioned in the several reviews I read, and it never occured to me Sonos was such a closed system.Is there any way to bypass the app? Any way to use chrome cast or anything to make the speakers usable?Thank you 

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1 month ago
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Mechtemel chaimaaContributor I
asked in Controllers and Music services
connecter avec Sonos

L’application Sonos elle voulait pas connecter avec le baffe je sais pas pourquoi Moderator edit:Google Translate-The Sonos app didn't want to connect with the speaker, I don't know why.

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1 month ago
SRTTRS
SRTTRSContributor I
asked in Controllers and Music services
Forgetting Settings..

I just updated Sonos app… I am using Apple, but it keeps forgetting all my settings.  Every change I make in the software it just resets itself and even after I do true play retuning it’s asking me for back speaker distance (Under 2 feet up to 10 feet etc.) Is this just an update Bug or am I missing something?  and sorry i’m using siri to text lol so apologies about the grammar.  it’s also like removing my loudness turned on and any adjustments I made to height basically everything

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1 month ago
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NoKneesContributor I
posted in Controllers and Music services
Windows Media no files showing

Have managed to add a path to my music library using a full UNC.  Added my user name and password. Everything worked.  However, after Update Music Library there is still nothing showing.  I have no permission errors, in fact no errors at all, just nothing.  Anyone seen this before?

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Belly M
1 month ago
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WjhaudioContributor I
asked in Controllers and Music services
transfer ownership of system function frozen

I set up a system for a client, (7 amps, 2 Beam bars so far) this week using current android app. The transfer ownership function will open, go to 2nd page and freezes there. All equipment software is up to date. I have deleted then added back the app, cleared cache, restarted phone but app will freeze when I try to transfer. Aby ideas?

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1 month ago
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KosEnthusiast II
asked in Controllers and Music services
One alarm insists to chime instead of playing music?

I have several alarms going off around the house in the morning. But one of them (the last one) - Norman’s - will only chime. See screenshot. Any tricks to avoid that….? Thanks!  

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K
1 month ago
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somerbyContributor I
asked in Controllers and Music services
Sonos for Mac post 2024 system updates

My system worked fine through the phone app and the Mac app until recently.  I was already struggling to get everything working everywhere even before the recent phone app updates due to changing from a BT broadband router to Sky.  I have tried many variations and my best so far is almost good enough.  I have tried full wi-fi but ultimately Sonosnet gives the best result.  The only place the phone app won’t work is in the room where my computer and router are.  This wouldn’t be a problem if the app for Mac still worked but it won’t connect.  My question is,  does the Mac app for Sonos work with the current system?  If not is it planned to update it?  By the way I can connect and fully operate the system on the web via Safari but it was more convenient in a separate app.

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Corry P
1 month ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services
BBC Sounds & Pocket Casts Podcast Episode Status

I use Pocket Casts and BBC Sounds to log podcast series or episodes to listen to and then play them via the API in the Sonos app (iPad/iPhone). Since the major update earlier in the year both these integrations stopped showing the playing or played status of podcast episodes making it a much worse experience electing the next available episode to listen to or continue listening to.I’ve been in touch with Pocket Casts a month or two back and they are aware of the issue which they claim is entirely Sonos’ making - I am sure this is correct.Is it possible to get an update on this?Do Sonos intend to fix this or should we assume this rather large “Ha ha F U podcast listeners using BBC Sounds and Pocket Casts (I don’t know about other services but assume they may be impacted) keep guessing we ain’t going to fix it for ya”?Many thanks fellow Sonos investors

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Stuart_W
1 month ago
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PaoloZContributor I
asked in Controllers and Music services
Speech synchronisation

In the iPhone app I can't find the slide to set the synchronisation of speech with the lip while in the iPad app there is, is it a bug of the iPhone app?

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1 month ago
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Ac 1958Contributor I
asked in Controllers and Music services
napster

My Napster connection as failed! I’ve tried rebooting the system, I have deleted Napster from the system now I can’t reconnect to Napster keeps telling me to check my internet connection!my system is playing all of my Apple Music so I’m not sure it’s my internet!!!any help ??? 

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1 month ago
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LachieInMelbourneContributor I
asked in Controllers and Music services
Sonos app won't search YouTube Music

I can no longer search YouTube Music from the Sonos app. No matter what search term I enter it tells me there are no results. See examples below. I have reauthorized and removed and reinstalled the YTM account all to no avail. Anyone have any suggestions?Another annoyance is that when I try to call Sonos support I keep getting disconnected before I speak to anyone.  

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J
1 month ago
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DDiddly73Contributor I
posted in Controllers and Music services
why does “View System” not more obviously a button

 

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almazri
1 month ago
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