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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,074 Topics
  • 55,280 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8074 Topics
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Dani47Contributor I
asked in Controllers and Music services
One iPhone does not detect the Sonos system. All others do.

My whole family uses iPhones and can connect perfectly to Sonos, just my son not.what is different to my setup: he has an iPhone 15, I have an iPhone 14same isiOS 17.5.1 All WiFi Settings Sonos App Version 80.06.03 Sonos Loginwe both deinstall the Sonos app or reset the app. We both connect with an existing system. Both apps search in the same WiFi. Just my phone finds it, the other cannot find a system. We can reproduce this behavior and can do it even at the same time. Always same behavior.

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controlav
1 month ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Does This Sound Familiar

There is so much saber rattling about how bad, awful or whatever derogatory word you may choose to use describing the past/current state of the Sonos app. Granted the release of the app in May, 2024 was an unfinished product that caused pain and frustration for many customers.Those complaints called for lawsuits and the firing of Patrick Spence and other decision makers who played a part in the botched release. Many customers have vowed to sell their Sonos and move on to another brand as a result. However, you should know that Sonos is not unique in the misstep to release the current app. Other companies have been found lacking in their due diligence to deliver a quality software, OS and/or controller as is the case with Sonos. I’m not going to drag this out by trying to quell your frustrations with Sonos as that will come over time and at different intervals for each individual. For some that time may never come. What I’d ask is that you take a moment to read a customer response from

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1 month ago
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piccadillyAvid Contributor I
asked in Controllers and Music services
Multiple Copies of albums in my SONOS Music Library

I have managed to reinstall my Music Library held on a Toshiba Hard Drive so SONOS is now picking it up.However, in most cases, up to 20 copies of each album are showing on the SONOS S2 app. some copies with either no tracks listed, or some copies with a few tracks from the album , and a few different tracks on another copy!Clearly I have done something wrong!Any advice on how to correct this situation would be helpful!Kind Regards,     

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1 month ago
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GoranMIContributor I
asked in Controllers and Music services
Android app S2 spinning grey

Suddenly the Android app just spinns and says "something went wrong". When i play from my Mac through AirPlay, everything is ok. I have restarted router, re-installed app and i see my speakers in the app, but it just spinns.  Thanks for help and advice. 

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1 month ago
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jimbjimbContributor I
posted in Controllers and Music services
SONOS BREACHED ITS AGREEMENT WITH CUSTOMERS.

SENT TO CEO@SONOS.COM  I have never been a litigious person in my life but I think I would join in a class action suit against Sonos for What you have done to your users with this new app.  You have breached your agreement and trust with customers Rendering in many cases, thousands of dollars of expensive equipment virtually useless.  Why in Gods name did you make a major change to an app that has caused such confusion and operational problems.   First you introduced it no option of retaining the older app which worked just fine.  Then you admitted terrible operational errors that needed multiple fixes and to this day doesnt work well.  My music services cut out unexpectedly without recovering. Some of my speakers need multiple restarts to connect. There are substantial connection delays.  I have changed channels.  rebooted systems multiple times. And called support (who by the way admits there are many many complaints).  Whoever is responsible for this massive error should be fired an

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1 month ago
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stefanitroContributor I
asked in Controllers and Music services
Your system cannot connect to content

Hello, I get the following error: “Your system cannot connect to content”. I tried to restart the speaker and the app, but nothing changed. It works to play from airplay, but not from the app. Please let me know what could I do.  Thank you,Stefan 

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1 month ago
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LillitopfContributor I
asked in Controllers and Music services
Multiple Spotify streams

Hi,Heave anybody the same problems with multible Spotify streams?It has already worked all the time since i have the sonos systems over many years.I use a premium Spotify account.Best regards.Berni

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1 month ago
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sambrosiusTrending Lyricist I
posted in Controllers and Music services
NAS support

Okay, this is going to be long. Like many of you I have hit the wall on the NAS issue.  Don’t let them lie to you about SMB.  It is 100% about indexing.Normal folder structure of Artist/Album/Song craps out quickly.  The meta-data is just too large for the crappy app So I copied songs individually to folders.  First couple of folders could do about 1000 songs. Works perfect. Can index these songs. If you do more than that it fails.  So this is a VOLUME issue, not a SMB issue So I created a few more Folders with 1000 or so songs in them and was able to index those.  Fine By the time I was at 5 Folders, needed few and few songs per folder Stupid, terrible, unfriendly app craps out at 16 folders (hard max) I can’t prove it, but it seems like things loaded better if I cleaned up some special characters that were part of the song names.So I can get roughly 9,000 of my 22,000 songs into SONOS.In the mean time, the help chat continues to spread the lie that this is about SMB.  If that was tru

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Pools-3015
1 month ago
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TimaeusContributor I
posted in Controllers and Music services
sonos sux really sux

Sonos Sux so much. Just wondering how it couldbget SO bad? I mean this thing is SO clunky. Who the f*** designed this app? Some f***ng moron. Really hate it. Would never use it again. F*** Sonos. *Moderator Note: Modified in accordance with the Community Code of Conduct.*  

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1 month ago
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Dave TowseContributor I
posted in Controllers and Music services
Sack the board of SONOS

Well after investing probably circa £2k on Sonos speakers over the years I’m left completely exasperated by the utter uselessness of the black app.    It is truly shocking by comparison to the rust coloured app that preceded it.  It cuts out all the time, stops working when it feels like it, and changes songs midway through.  What a great update Sonos team……errr I don’t think so.   What has angered me most is the removal of the ability to add songs your currently playing to your own playlist.  Call me old fashioned but in any music app surely the first thing is should do is allow you to add to your own playlist. Not a bloody Sonos one that doesn’t even work correctly. All the decent functionality was removed and replaced with utter crap.  What I really don’t understand is how the tech people and the board are still in office.  Yes the CEO wrote out to say sorry but didn’t you consult your client base first.  Surely the first rule in business is to meet the needs of your customers. Had

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1 month ago
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Busy BeeContributor I
asked in Controllers and Music services
Sonos update to the alarm function

We were promised a fix in September, what is the target date for a fix? This is really bad escape defect.  We have waited over 4 months!

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1 month ago
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Gary YAvid Contributor I
asked in Controllers and Music services
Tunein (new) reauthorize fails

Today, my app tells me that I need to reauthorize the TuneIn app because account access has expired.  I follow the simple on screen process that takes me to the TuneIn website to authorise the connection but I get a message saying the pairing didn't work"Something went wrong when trying to pair to your Sonos System.Please return to the Sonos app and try again using the same credentials."Anyone know how to fix this?Thanks

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1 month ago
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FiekertContributor I
asked in Controllers and Music services
Apple music authorizing

i’ve spent the last 2,5 hours trying to get apple music working inside of the sonos app (i’ll leave the new app with all it’s flaws for another day). with how difficult it is to get it to work i feel it’s actively trying to prevent from using apple music inside of the sonos app, there’s no other way to conclude. everytime i try to sign in it downright refuses to get the authorization in. Everything from changing the DNS to rebooting router, the sonos system itself, trying an android device and the thought of factory resetting my entire account has driven me to the forum. i’m out of suggestions for what i could try. at what time frame can we expect somewhat of a usable state of the app and all features that used to exist? 

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Airgetlam
1 month ago
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DibouzContributor I
posted in Controllers and Music services
démarrage

Bonjour, comment démarré toutes les enceintes en une fois avec le téléphone pour la télévision ? à chaque fois les enceintes s'arrêtent. Moderator Edit: Google Translate- Hello, how do I start all the speakers at once with the phone for the television? each time the speakers stop.

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Airgetlam
1 month ago
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David_264Contributor I
asked in Controllers and Music services
Workaround for delay when adjusting volume or changing songs?

I’m posting here out of sheer frustration with the current state of my Sonos system. Lately, every time I adjust the volume or change tracks via the Sonos app, there’s a noticeable delay – sometimes as long as 3-5 seconds! This might not sound like a huge issue on paper, but in practice, it makes the system feel completely unresponsive and, honestly, unusable.When I’m trying to enjoy music, a delay in volume control is a dealbreaker. Imagine turning the music down for a conversation, only to have it stay loud for several more seconds – it’s incredibly disruptive. And don’t get me started on the delays when changing songs. This kind of lag ruins what should be a seamless experience.I’ve tried all the typical troubleshooting steps – rebooting the system, checking for software updates, and even reinstalling the app. The issue persists, and it seems worse than ever. I’ve been a loyal Sonos customer for years, but this is seriously testing my patience. For a system that markets itself as be

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1 month ago
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HRomoContributor I
posted in Controllers and Music services
Missing Playlist

I’ve had one playlist that I have been adding to for years called NYE. I went to play it today, and all of a sudden none of my created playlists are in my list anymore!! I had saved songs there that I haven’t saved anywhere else. 

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MoPac
1 month ago
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usethisContributor I
asked in Controllers and Music services
stupid tv source

how can i remove the stupid tv source from dashboard?!who the f uses a tv as source with this crappy 5.1 surround system?!

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1 month ago
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Pepe 1968Contributor I
asked in Controllers and Music services
Musikbibliotkek - Sonos App

Mit meine Android Geräte wird die Musikbibliothek erkannt kann aber keine Musik abspielen. Von den Windows Gerät funktioniert es einwandfrei ( ist nicht komfortable den Laptop immer zu starten). Seit dem Update ist die Sonos Android App eine Katastrophe Moderator Edit: Google Translate -  With my Android devices the music library is recognized but cannot play music. From the Windows device it works perfectly (it is not convenient to always start the laptop). Since the update, the Sonos Android app has been a disaster

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1 month ago
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Kevin from IndianaContributor I
posted in Controllers and Music services
app update

Ever since this new update, Sonos is impossible to work with this new stupid app. Why was it changed? It worked, so you hired somebody to break what was working. Go work for the government because you suck at what you do. 

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Ken_Griffiths
1 month ago
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Andy MartinContributor I
asked in Controllers and Music services
Still can’t add Music Libraries from MacMini to my Arc

Until the major update to the Sonos App months ago my Arc was happily playing music from a set of music libraries I had set up on a MacMini connected via Ethernet. Then the libraries, and any way of adding them disappeared from the App. More recently the means of adding a library has returned but when I try to re-add the libraries I get the error ‘Unable to connect. Check the user name and password’. I am using the latest version of the App on my iPhone.Needless to say the path name, user name and password are all the same as used before, and have been rechecked many times. I have switched on and off everything multiple times. I have rechecked all the file sharing permissions & SMB enabled multiple times. In short the only thing that has changed is the App.As my Arc sits there silent month after month I am getting more and more fed up, when is this going to be fixed.

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Ken_Griffiths
1 month ago
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The-Real-LincolnContributor I
posted in Controllers and Music services
Sonos App Mac OS

Hi All, just thought I would post a work around for Sonos MacOs desktop software. Due to the fact that without so complex work around of tricking the software that you are using a NAS drive in order to access your local files I find bypassing the Sonos MacOs app completely and just using Mac Music software and changing the output to the Sonos speaker (see image). the benefit of this is Mac playlists are accessible.  I have now given up using Sonos software. I still believe the hardware is good quality. the software issues have go on for to long. may switch to Mac speakers in the future 

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1 month ago
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cthomasContributor II
asked in Controllers and Music services
message access to apple music expire?

My system says ‘access to Apple Music has expired.  My Apple Music has not expired .  Sonos not working again- big surprise.I thought I would delete app from my app screen , now I can’t find it in order to fully delete it 

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Jamie A
1 month ago
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SandraCountryContributor I
asked in Controllers and Music services
App nightmare……again

Sonos app is playing Spotify queue through whole system even though Spotify is disconnected, no search function is available and no option to exit. Help…

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Airgetlam
1 month ago
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johnburyContributor I
asked in Controllers and Music services
Conflict between systems in different homes.

We have one sonos system set up in our apartment in the city, and another at our weekend home. If someone is listening in the city, and another is listening at the weekend home, one will get disconnected. How can I correct this?

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1 month ago
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PeytonMontanaContributor I
asked in Controllers and Music services
Allow Sonos to detect nearby products + Airplay

(also tried “Always” under Location)I’ve had two Play 1’s for a while now. Firmware is up to date, on same network. Plus phone is on same network as speakers.I just did a fresh setup for one of them.After all the steps, it was connected. Plays from app. Perfect, done.However, it asked to “Allow Sonos to detect nearby products.” And, for some reason I don’t understand, said microphone was necessary to “detect nearby products.” (See pic). Microphone detects products? Okay, I allowed everything.But, it’s not detecting any nearby products.Airplay isn’t working either (iOS) and it used to all the time. I know it now says airplay is “not supported,” but I used to stream straight from my iPad files folder by going to the “Now Playing” section on the iPad and choosing “Sonos.”Thanks   

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Jamie A
1 month ago
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