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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Søren LangelundContributor I
asked in Controllers and Music services
Radio not available

Hi,I can choose a number of music-services to play from, but when choosing a radio-channel, nothing happens - the “what circle” merely keeps spinning. How can l trouble shoot? Br. Søren, DK

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nospamAvid Contributor I
asked in Controllers and Music services
Changing EQ after adding a Sonos Sub

I have just added a Sonos Sub Gen 2 to an existing pair of Play 5 Gen 1 speakers. Had to downgrade the Sub for use with S1 app. I was wondering how best to adjust the speakers’ EQ>Bass and Sub’s Sub Audio>Sub Level. So should I set EQ>Bass to 0 and let the Sub push all the bass?

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HumlebækContributor I
asked in Controllers and Music services
New app - Sonos Radio reauthorize

Why can't I authorize Sonos Radio? Klaus

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Svend HeinesenContributor II
asked in Controllers and Music services
Windows app going in circles

My Sonos app on Windows no longer functions. It just goes round in circles, It starts with saying that it needs an update. When pressing update it says it doesn’t need an update as everything is up to date. I can then press more options, and select “continiue using sonos app” which will tell me that my products haven’t been registered. I press Registere products and enter in my credentials, and sonos tells me that my system is updated. Pressing OK just takes me back to the same screen saying I need to register. Restarting the app just takes me back to start with the app saying i need to update.I’ve tried resetting the app, and then join existing system, But that also takes me to the starting point saying that I need an update.Repairing or re-installing the app doesn’t solve the issue either.Does anybody have an idea as to how to make it work again? The app on the phone works; but is aapparently unaware of a thing called podcasts 

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djoxContributor I
posted in Controllers and Music services
Last.fm Integration Status and Plans for Restoration

Hey Sonos,Could you clarify the situation with Last.fm integration? Initially, it disappeared from the mobile app but was still accessible on the desktop version and functioning in the background. However, it now seems to be entirely unavailable.Could you please confirm if there are plans to restore this feature soon? Thank you.

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EduardobrTrending Lyricist I
posted in Controllers and Music services
App for easy audio settings control

Hi,I've just released a very simple, free, one page iOS app to control audio settings for speakers, it's called Zonus.The focus is on reliability and easy access.More features coming soon.Available on Apple App Store Welcoming feedbackEnjoy =)Moderator Note: Modified in accordance with the Community Code of Conduct.

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Debbs500Contributor II
posted in Controllers and Music services
Please for the love. of sanity and clarity

Please oh please can there just be some way to clear all music so each speaker doesn't show something different when you never intend such a thing. Is Sonos ever going to add this much desired feature?It is so very frustrating… to go from maybe a few days ago listening to one speaker, and a few days later it's still showing that.   You can't unclick all, which would be a simple solution.  Help?

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RodZoi
RodZoiContributor I
asked in Controllers and Music services
Amazon Music service on Sonos in New Zealand

Help! I have Amazon Music unlimited in New Zealand, and it's driving me inane trying to get it work with the Sonos App. I can't just add it as a service but have to use a convoluted process with Alexa and it just doesn’t work nicely. I can’t easily select different music for different rooms, and today nothing would work for my wife on her phone. I really don't want to have to swap to another streaming service again. Can anyone tell me why I can't simply add a service in the Sonos app? Amazon Music is available in New Zealand. I have a family account. Especially after how much I have invested in Sonos products since December 

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RcktGrlContributor I
asked in Controllers and Music services
Speakers play from iPhone, but not iPad

For years I have streamed SirusXM music (or my Apple/iTunes Music Library) to all of my Sonos speakers, mostly Play5 and Roam, but now they can only be played from my iPhone 15 to the speakers,  My iPad sees the speakers but the sound does not come out of the speakers and it eventually gives up and stops trying. This problem appeared in the last 1-4 weeks.All Sonos speakers have the current firmware.All Apple devices are using the current iOS or iPadOS.  No recent network hardware changes.All speakers are accessed via wifi & AirPlay. No ethernet involved.

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David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
Sonos Boost - Not showing in new App

Has anyone found a way to confirm that a Sonos Boost is connected using the New App?  In the Old S2 App the Boost would show in both the System listing as well as in the “About My System” listing. Thanks Dave Wilkinson

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AustinJerryEnthusiast I
posted in Controllers and Music services
Has Napster replaced Pandora?

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed? 

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drümmkopfContributor I
asked in Controllers and Music services
S1 Controller obsolescence?

I'm wondering why I'm no longer able to play my Mixcloud content on my Sonos speakers. Adding my uploads to the queue, at first there's nothing (error 1002), but soon after the queue does appear. However, when I try to play the queue, nothing will play. If I try to play an individual song-mix "show" from the list of uploads, I get the error again, and nothing happens. I can play my bought content an Bandcamp okay in shuffle mode. I tried playing a Featured Playlist from Tidal, but got the error again and nothing. I'm not able to clear the Mixcloud queue that's still showing. When I try to play a radio station, after some spinning of the circle I get "Unable to play the radio station".Is this a known problem with Sonos? If so, is it something that will ever be remedied?Further investigation leads me to believe that Sonos is rendering my speaker relegated to the S1 Controller obsolete. Offering me a 30% discount on an upgrade is not something I want or should need to do. The old speaker

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koala44Contributor I
asked in Controllers and Music services
The macOS desktop app is taking huge amount of RAM

The app uses 1.15 GB or RAM. I’m not even using it actively. It’s huge!For the support, my diagnostic number is **********.Related:Moderator edit: Recorded and removed diagnostic number 

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Stier1291Contributor I
posted in Controllers and Music services
Songs in Youtube Music are repeated infinitely

Hi,I just noticed that songs from Youtube Music service are repeated infinitely! If I scroll down a playlist or album, the same songs of the list are loaded again and again (Ex. if I open a playlist with 50 songs and scroll down that list, it does not stop on the 50th song, the app just loads these 50 songs again and again). This happens on some playlist and/or albums, but “unforunately” not on all (some playlists/albums work normally. If I try to load such a playlist/album the queue is filled up with thousands of songs, sometimes over 20’000 songs are loaded into the queue.This leads to heavy performance issues! (Queue flickering, songs are not playing, skipping/selecting songs not working, etc.)It happens in the Android and web app. Not sure if it is a problem of Sonos, or the Youtube service plugin.Anybody else facing this problem?

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prouge1528Contributor I
asked in Controllers and Music services
No connection on local radios in Switzerland

Impossible to connect to local streaming radios like One FM, LFM, Rouge FM in Switzerland.it looks like connections works from time to time but always though it is not true with RTS Première and Spotify.What is the issue with these radios?

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Tharn12Contributor I
asked in Controllers and Music services
why is my system NEVER found?

My system is never found.  I have multiple rooms with Speakers, soundbar, sub and receiver.  It’s so unstable it’s shocking.  Wifi is strong.  There are no issues with connection and proximity to the router.  What can i do???    

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e.f.xContributor I
posted in Controllers and Music services
iOS Volume Control difficult to adjust with fingers

Im using Sonos app (v 80.16.33 ie the most recent version iOS released 2 weeks ago as of agent 15, 2025). When attempting to use the horizontal sliders for Volume Control of speakers individually or as a room, I find it extremely difficult to adjust with my finger the volume in small increments eg (+/-1 increments) - especially attempting to reduce the volume.I happen to have a surround setup with Sonos arc, and controlling the surround setup’s volume settings in the surround settings → “Surround Volume” for “TV” and “Music”, there are much appreciated “-“ and “+” buttons to the left and the right of the finger slider volume control. I suggest and kindly request that the Sonos app (at least for iOS) throughout the app adds the “-“ and “+” to the left and right of the end of all all the volume sliders in the app (ie for all speakers playing music) - to make it easier to adjust playing volume in small increments.

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neerjoopContributor I
asked in Controllers and Music services
Serviio

I want to play my music from my desktop, the desktop is connected with Serviio

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JeepiContributor I
asked in Controllers and Music services
problema de conexion entre sonos 1 y sonos 2

Buenos días, estoy muy decepcionado por Sonos. He comprado hace años, play 1 play 5, boost, sub, que podía controlar con la app sonos 1. Hace poco he comprado para la TV, Arc. Este funciona con la app sonos 2.  Entonces no consigo de tener todo el sistema conectado con una sola app. Realmente es una lástima, porque he invertido en sonos por su flexibilidad… además desde que he cargado la app sonos 2, no consigo tener el control de mis altavoces y 1, 5, y sub)… en síntesis he perdido en com¡trol de mis sonos. Me podréis explicar, paso por paso cómo conseguir de juntar todos mis altavoces? Moderator edit:Google Translate-Good morning, I am very disappointed with Sonos. Years ago I bought a Play 1, Play 5, Boost and Sub, which I could control with the Sonos 1 app. Recently I bought an Arc for my TV. This works with the Sonos 2 app. So I can't connect the whole system with just one app. It's a real shame, because I invested in Sonos for its flexibility... also, since I downloaded the Sonos

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RobSorenContributor I
asked in Controllers and Music services
System Manager loop

I have an Arc and I am logged in, but the app is still asking me to log in as system manager.How to do that?

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wnschoen
asked in Controllers and Music services
Volume Control & Speaker Selection

I’m so sick of this, but how in the world is the Volume Control still so laggy????  Volume control has a total mind of it’s own.  I just blew my in-laws out of the room because all the sudden my volume went to 11 (yes - Spinal Tap reference).  COME ON, fix the basics. Volume Control = SUCKS! Speaker Selection = SUCKS!This is what I paid for, simple home audio.  It used to be simple when I started purchasing Sonos 10+ years ago.  Now, a decade later (and me investing thousands and thousands of dollars of hardware), I have a system that works about as well as what you would expect a $19.99 speaker from the local drug store to work.  COME ON SONOS - FIX THIS ALREADY.

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KosEnthusiast II
asked in Controllers and Music services
Sign-in once a day in the new app... what is going on?

Approximately once a day, the app prompts me to sign in.With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

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AzatContributor I
posted in Controllers and Music services
Yandex Music Kazakhstan

When will you add the Yandex.Music service in Kazakhstan?  As a citizen of the Republic of Kazakhstan, I don't care about the conflict of other countries, I just want to listen to music in hi-res. I am the owner of two Sonos Five, give me access to Yandex.Music, there is NO NEWS there, THIS IS ONLY A MUSIC STREAMING SERVICE.

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rikardkjellContributor I
asked in Controllers and Music services
Plex Connection

Running a Plex server on a Raspberry Pi attched to a local net. On the same net I’ve got two Sonos Speakers (Beam and Sonos One) and I have been able to add the connection to Plex in the App and sonds are seen but as soon as I try to play anything it halts. If I have a playlist Sonos run thru the list without beeing able to start playback.

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WindahlContributor I
asked in Controllers and Music services
Usability issues....

Want to raise some issues because the user experience is dreadful. It was fine when we had two speakers and it was my partner who set up the account first even though they were my speakers I bought them. First thing was when I went and bought another speaker I wasn’t the account holder and couldn’t add it to my house! Ridiculous. On my Android phone the app was buggy and hell and wasn’t loading which is why we did it on his phone. Not realising how insane it is that I cannot set up my own later and pair the two speakers because we want different system set ups. I don’t want to log into the account and see his stuff. Is there no concept of Data protection at Sonos?Now again the system has grown to 10 speakers. Some speakers are to be shared - communal living areas. Other’s like our own offices and workshops separate. All part of the same house. We do not want to have 3 systems. Plus be able to get up a subset as guest access to share with friends. The problems we are having and with the

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