Controllers and Music services

What's the right way to do this, the app asks me to watch a demonstration video but the way the woman, does it doesnt match what this guys doing. At 1 point he's even got the mic pointing towards the floor :/ 

Over last week or so, I’ve been having a repeat issue with Alarms on my Play (s)The alarms simply appear to randomly disappear.    Very frustratingly - one of the Plays resorts to Sonos Chime, while the others remain silent.I’ve re-entered  the data may 10 times over the last 4 or 5 days ; they occasionally seem to operate once then disappears.Am I missing something, or is there still a underlying problem with the software?

Here’s my issue, I wish to play my music Libruary not stream.The music is on an iMac under a named user (Shared) so we can play music and keep our own areas separate.The path way is shown correctly in the Sonos settings but after updates and even when the iMac has been closed down when I try to play music there is an error message saying that access to my user music Libruary is denied ( I assume it is because I am administrator) and ignores were the music actually is. If I re install the pathway it then re indexes the Libruary and then may or may not play music. This is driving me to distraction any advice will be appreciated 

Sonos app version: 80.20.35Music service: Apple MusiciOS 18.5Apple Music “Recently Added” item in Sonos app is not updating, it is stuck on what it was last week. The result is the same on iOS and iPad OS versions (both 18.5). Worked fine last week.Logging out of Sonos, deleting the app, removing and adding Apple Music service does not help. This is a pretty crucial feature for me, to the extent that I will have to find a different platform if not fixed. Any ideas?

Is it possible to suppress check for update when new version is released for Sonos app on Windows? Can this be achieved through file or registry?

This app is terrible . And there’s barely a work around even the AirPlay doesn’t work for the speakers . After playing one song on AirPlay my phone tells me it can’t connect to the server . So when I use the app I have to deal with this terrible user interface . Why can’t I just go to my songs on Apple Music and play all of my songs on shuffle ? The search function is terrible as well and not organized . I don’t understand how all of the users have been having the same issues and Sonos has done nothing . I saw a post saying the same thing from 3 years ago ?? What company doesn’t listen to its customers and still has the nerve to charge a thousand dollars for a sound bar . I guess that’s why they’re all on Facebook market . 

Hi there,I’m running the latest Sonos app for macOS, and every time an update is announced when opening the app I need to go through the same annoying process:an update is available update downloads, then tells me something went wrong click try again - presto, it works OR it fails, quit the app, start the app, no new updates availableWhy?My Sonos system otherwise happily plays via Airplay, or via iOS app (iPhone or iPad). Cheers, Ian. 

Hello. I have an older set up that partly relies on a Sonos Connect and Bridge to drive my non-Sonos audio components, together with the Sonos products in other rooms. I primarily play music through the S1 controller on my phone (older components not working with the S2) and mange the files through iTunes with regular Library updates. This has always worked well previously. Lately, though, my iTunes playlists have become a series of gibberish letters and numbers, although all the music files appear to be there properly, listed and playable by artist, album, and track in the app. It’s just the playlists which are a problem. The music is stored in an NAS, and the iTunes Music Library.xml file is there as per prior instructions, exported manually and up to date. I am not willing to give up my very nice audio components, but have I finally reached the end of the road with my Connect and Bridge system? Will switching to a Port and presumably the S2 controller solve this problem? Or is there

I have a laptop using windows 11. I have music on the laptop and Sonos on the laptop. I just updated Sonos (sob!!) and again (as has happened several times before) I now cannot play any music. How do I fix this? I have tried deleting the library and putting it back, I have checked that the firewall is not preventing access. I have shared the folder- all to no avail. Actually it says it is accessing the library. A blue circle circles and then I get the unable to play message again. I don’t know what else to do. Why does this keep happening? Also it hasforward slashes/ in the address but on my computer it is a back slash\ ...of course Sonos does not allow me to alter the slash. Is there a way to do this? Why is it using the different symbol to the computer- the computer is sharing the file- including the correct address?

We had to reboot our router (which I think has caused the problem) and now app says arc ultra and sub 4 not connected. We've followed the instructions to re-connect it but the app still says not connected, even though its working on tv but can't connect other speakers for music. How can we get this to work as it should, thanks.

Does anyone have information on this latest forced system reset / rebuild?I was playing music on my Sonos system last night - a Play:3, 2 Moves, a Play One and a Roam. Today, I go to play music and - none of my Sonos devices are on my system. I am forced to rebuild everything - walking to every device on each floor in my house to press buttons manually. Irritating enough. But it refuses to recognize the Play:3.Is someone at Sonos intentionally trying to alienate users? The amount of time I’ve spent in the last year doing stupid reboots, app updates, re-adding Sonos devices and fixing software crashes that destroyed playlists is mind-boggling. I am considering doing a factory reset on the Play:3 to see if I can connect it to the system, but am afraid that Sonos will simply brick the device. Thoughts?

Question for you guys. I have a couple of era100 pairs running in stereo pairs and that setup works well,  single volume control for each set.  My question is about the last pair I just set up. At a suggestion by this group I didn't stereo pair these,  I grouped them non stereo.  They are set up around a non centered season area and the sound is great, that brings me to the question.  With the seating not centered one needs to be slightly higher volume than the other to have the area filled correctly. This is easily done with the separate volume controls but it's there a way that once the volume offset is made can they be controlled with a single volume slider?  For me is just an inconvenience but my wife...... has issues with keeping the group in sync.

I just spent a little over an hour with the sonos support team.  I can get every single band to work using the Relisten service through my sonos app. But it will not play any Widespread Panic.   The help desk told me to contact Relisten.  That it was a Relisten and Widespread Panic only issue. I found this to be,  once again, Sonos not taking responsibility for its actions.  Before the new Sonos App came out a year ago, I never once had an issue.  I just read the latest announcement from sonos management.  I guess that applies to everybody except Panic fans.  I'm very disappointed in being dismissed like that. Its a damn sonos problem and has been for a year now.

I have reached the limit of how many tracks I can index on my Connect 2.  I have thought about using FLEX but FLEX is notoriously bad for classical music and that forms the majority of my collection.  So I wondered if I could use two CONNECT 2s together?My music is held on a NAS and I would use two separate files on the NAS and link one CONNECT 2 to each file thus potentially doubling the amount of music that can be indexed and accessed. Is this possible?  If so, how would I do it? 

Having issues with bluetooth.  Speaker is found, connects fine.  Start to play music (apple music) in my web browser.  1 min later, speaker gets disconnected from bluetooth, dissapears from devices and has to be connected again.  Speaker right next to desktop.  Built in bt (not a cheap adapter on pc), rebooted, reinstalled drivers, restarted the speaker, reset the speaker - same issue.  Help?

Has anyone else noticed that the new Playlist Editing feature isn’t working correctly?   Here is the sequence I followed;Using latest Android App Version 80.20.33  OS version 85.0.64200I added a sonos playlist to the queue, (quite large 150 tracks).Since you can no longer edit the queue in situ and then save the results as a new playlist (or overwrite the original) I resorted to opening the playlist into Edit mode whilst the music was playing from the queue.I then tried to edit the playlist and what I noticed was that several of the tracks were not showing up in the Edit Playlist view even though they were playing in the queue so I know that the playlist originally contained the tracks. I closed the playlist edit function and tried again - the playlist definitely has the tracks yet when I try to edit the playlist some of them don’t appear. I repeated this multiple times and the problem was inconsistent with different tracks disappearing during the edit process.There was nothing special

Trying to update 80.20.34 with iOS this evening. After this was complete the iOS screen asked  for the “system software” ?? to be updated. I have tried this twice without success, the first time an error message said to try again.  I now appear to be in a loop, with the software showing the message, Finishing update. Please wait.Is there another source for this upgrade please ?  Am I doing something wrong?  ( Using the latest iOS software ) Thank youMike

Running latest versions incl android app from May 2025.Some days when an alarm (Spotify playlist) goes off, pressing Snooze do not work (no response pressing the button). Pressing the Continue listening button results in a dimmed app that do not accept input. It do not help to restart the app (that will show the alarm popup again with the same result). Instead I can swipe or click outside the alarm popup to close the alarm popup and then I can stop the playing with no issues (but stop instead of snoozing).I have not tested it, but it feels like it happens once a week. I will monitor if it only happens on Wednesdays (same playlist). My alarms play a different Spotify playlist from Monday to Friday at 6:35.The problem started within 1-2 months, so I think after an update in april. 

At the end of my tether with Sonos… yet another problem presented by them today!Went to use the windows app on my laptop and it asked me to set up, working perfectly alright yesterday and now it won’t connect to my Connect gen2.The strange thing is that it’s working fine on my iPhone app… any ideas?

 I’ve been away from this community for a while due to the slow Sonos updates.  After some time you just give up and hope down the road something is done to address the issues you care about. I am once again going to state the most important issue I would like to see addressed.  Please fix the not so perfect gapless playback when playing ATMOS music that requires a seamless transition when changing tracks.  A clicking noise or very short silent portion is unacceptable. The best test of this is any Atmos version of Stravinsky: The Rite of Spring.  The transition between track 2 & 3 is obvious.

What's happening with the Sonos App. My set alarms disappear and I can't make new ones, my mudik service also disappears. Now Sonos has become bad to use again. It happens everyday now, fix it now or have to find something better than Sonos. Well I uninstalled and reinstalled it. There were alarms that briefly disappeared and came. but they will definitely disappear again. No recommendation of Sonos from my side.

Has there been any official word from Sonos that acknowledges that they removed the alphabet scrolling ability within the with the disaster update last year (that is, the ability to scroll through a large library by jumping to the letters of the alphabet)?  And if so, has there been any indication on when (or even if) that previous functionality will return?

Airplaying from macOS to an Era 100 does not work. The speaker is discovered, but when I try to select it, I get a generic error saying “Could not connect to “<Speaker name>””.This is highly specific to macOS (laptops in my case, 3 of them) and the Era 100.Using Airplay on macOS to my other Sonos products (Port, Beam, Play:1) works without issue. Direct play from Spotify on macOS to the Era 100 works as well.Likewise using Airplay from an iPhone to the Era 100 works.Sonos chat support was unfortunately unable to help after extensive troubleshooting, will have to call in, but judging by other posts, this seems to be a Sonos issue considering its specific to one speaker model.If anyone has had any luck getting an answer from their phone support it would be appreciated to post the solution here. Otherwise I fear that there is nothing to do but wait for Sonos engineers to prioritize this.

It seems that the alarm setup is not anymore available. When I create an alarm in the settings, it is now impossible to save it. What can we do?

I’m really struggling to get full access to my Amazon music library i know the limitations on playlists of 500 tracks which to be honest varies at any given timebut trying to search my full library seems limited to the first few hundred artists I want to browse my whole Amazon artist or track list and can’t understand why it’s so difficult.the spotty performance of the software is bad enough but this make me want to sell my system as it so frustrating. All I want is a playback medium not a third party filter