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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,202 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8429 Topics
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EdrobjrContributor I
asked in Controllers and Music services
sonos tidal issue

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song. The same goes for artist radio on tidal it will only play the first song you pick. Previos Sonos app would automatically play each song one after the other. This is something I use all the time. I opened this same complaint back in May/June and there has still not been a fix or an answer other than a workaround to cast from inside of tidal. Unfortunately that work around does not always work.  How hard is it to fix artist radio to play as a queue instead of just the first song???

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Gabriel Z
1 month ago
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RobertoevansContributor I
asked in Controllers and Music services
ios 18.1

I can’t seem to get this lousy app to work on my iPhone 18.1. Always ask me to set up my network time after time. I’ve been using the Orto app to run my system.  I also use my older iPad to run the system. In this day and age, why can’t a company like Sonos not get this right? I will never recommend Sonos to anyone ever again. Hello Bose. 

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T
1 month ago
Caver
CaverContributor II
asked in Controllers and Music services
The SONOS App still needs work.

“Sign in as the System Owner to see context”. A minor annoyance but the old App was still better.   This happens every morning with the new App.  Sonos, go back to the drawing board! 

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Corry P
1 month ago
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Parsnip62Enthusiast II
asked in Controllers and Music services
New bug - Now Playing screen is not updating

HII’m experiencing a new issue today, The Now Playing screen is taking a long time to show the song which is currently playing.  Instead, it is showing the previous song, with that song’s progress bar at 100%. Eventually (up to a minute later), it catches up with itself.This used to happen when the new app was released, but it settled down. Now it has returned.If it helps, I’m listening to the Flow function on Deezer.

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Corry P
1 month ago
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DuckAreLateContributor I
posted in Controllers and Music services
Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

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1 month ago
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awesomeclawContributor I
asked in Controllers and Music services
Certain albums in native app but not through Sonos

Recently I've found that certain albums are available through the YouTube music app, but all songs in the album are “greyed out” if you search the album through Sonos. I've seen another thread which claims that this is due to copyright or licensing issues, but in this case the full album is available through the YouTube music app, and the individual songs can be played through Sonos. First screenshot: Album searched in Sonos: all songs unavailableSecond screenshot: first track of album searched and played through SonosThird screenshot: full album playing on YouTube music 

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Corry P
1 month ago
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b_martinsContributor I
asked in Controllers and Music services
Trueplay for android

Hi all,Appreciate that this is a topic that is done to death. As an android user it is frustrating that you cannot perform Trueplay tuning but I do understand the complications surrounding the various mics. A number of solutions have been put forward, external mics being one of them which got me thinking that most Sonos speakers already have a microphone fitted.This got me thinking if it could be possible to use something like a Sonos Roam, which would have a known microphone fitted, to perform the truplay tuning? I guess the complicated part would be how does that feedback to the app but there must already be communction between the app and the hardware. Maybe a solution? 

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Corry P
1 month ago
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bjuraszAvid Contributor I
asked in Controllers and Music services
Does Sonos now stream lossless from Apple Music?

I did not think this was supported before, due to Apple.  For example, I once asked a BluOS dealer why they force you to AirPlay if you want to listen to Apple Music and they said it was because Apple does not support lossless streaming to non-Apple devices, only 256kbps AAC.I have an Era 300 and it's logged into my Apple Music account, like before.  But now on the new app when I see what the speaker is playing it now says “Lossless”.  I don’t remember ever seeing that before.  So…. am I now getting lossless music to my Era 300? 

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Schlumpf
1 month ago
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piccadillyAvid Contributor I
asked in Controllers and Music services
Music Library disappeared from my SONOS System

I have no idea why this should happen!I haven’t used SONOS for three weeks, but last night I tried to play some music, but alas, the Music Library has disappeared from my SONOS system.It took me a lot of effort to originally install it - so this is frustrating.The Music is on a Toshiba Hard Drive connected to my desk top computer.I have the SONOS app on my desk top - I click on Settings>Music library settings> Add> Another folder or drive connected to my computer> Browse> click on the drive >Next - and then receive the message “Unable to add the shared folder  (xxxxx )  to your music library (913)” Any advice on how a why the folder cannot be added would be appreciated. Kind Regards,

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MoPac
1 month ago
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ADWContributor I
posted in Controllers and Music services
Random button at top of folder in phone app

I see the question posted previously but the discussion is closed and there is no fix!is the button going to be added as it used to be?  I have way too much music to add it all to a que. I get an error saying there isn’t enough room in the app. I have plenty of hard drive space. 

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A
1 month ago
Carolina96
Carolina96Contributor I
asked in Controllers and Music services
AirPlay

I can’t seem to figure out how to make my Sonos groups visible to AirPlay. Please help!

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1 month ago
Coppy
CoppyContributor II
asked in Controllers and Music services
unused rooms

How do I delete unused rooms from my app?

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Coppy
1 month ago
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JohnWasilewskiContributor I
asked in Controllers and Music services
My music

The option to select ‘My music’ from my own music library has disappeared from the Sonos app.  I can no longer find my own music library.

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J
1 month ago
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K LynnContributor I
posted in Controllers and Music services
App Show Music Playing but NO sound

It’s been months, and honestly since the app update, the app will show the music is playing but there is no audio coming out. I have to group the speakers to get the audio to start playing again and then after a few hours the audio will stop again.  I’ve re set, re booted, changed the wifi, re set the wifi, re downloaded the app, alternated the wifi channels on the app, sent diagnostics, asked for help in the chat and nothing has resolved. I’ve never had this issue but for months I cannot get them to consistently play anymore.  Chat keeps telling me “everything shows it’s up to date and fine” but it’s been not working for a while and I’m out of ideas. Any one else have similar issue? 

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Pools-3015
1 month ago
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LoveMyBoysContributor I
asked in Controllers and Music services
Slow start up with the Sonos app.

Is anyone else experiencing a slow startup with their Sonos app? 

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Stanley_4
1 month ago
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Beakerb33Contributor I
posted in Controllers and Music services
New Sonos app - The worst ever

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable. Playback Failures: None of the speakers will play music after attempting to manage them through the app. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.I urge you to provi

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1 month ago
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FullaContributor I
posted in Controllers and Music services
Family member can’t add speakers in their Sonos app

Hi hope the community can help.i have recently bought a Sonus arc,sub and 2 x Era 100 speakers. I have added to the Sonus app and am enjoying the system. I have a family member who also wants to use it but on their app when we try to add the speakers nothing is found. I made sure my they are on the same 2g network Sonus uses. They have an iphone and if i look for devices to stream music on from their phone i can see the speakers.Sonos mentions rebooting the speakers but i am worried this would remove them from my app.i have had a search on here and Sonos support and can’t really see anything.Such a shame i can’t just share the system link i can with other smart devices i have.thank you for your help - Jamie.

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1 month ago
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AugustusprimusContributor I
asked in Controllers and Music services
Problem Launching Sonos application on WIN 11PC

Hi,After spending more than two hours with Sonos ‘tech support’ and being shunted to Windows 11 tech support between the two, I am frustrated by Sonos in general, and my issue remains. I have many Sonos components that work well on my Android Galaxy S22. Sonos on my PC does not load. I have uninstalled the application using Windows uninstall and also using Advanced Uninstaller Pro 13. I’ve deleted the Sonos folder at ‘Local Disk (C:)/Program Files (x86)/Sonos’ and even tried manually deleting the folder's content. After all the uninstalls, I restart my machine. Also, I ran Win11_24H2_English_x64.iso, then reinstalled Sonos for Windows from the support page - Sonos_81.1-58074.exe.After doing this sequentially several times, I end with the same result. I have a shortcut on the desktop, a Sonos icon in my Start Menu, and a Sonos.exe file in ‘Local Disk (C:)/Program Files (x86)/Sonos’. The PC does not respond, and for the Sonos.exe, I receive an error message stating, “Windows cannot find

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A
1 month ago
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danaroneContributor I
asked in Controllers and Music services
music stops playing after 2 min

When I start playing music a circular ring begins to animate around the pause icon and after it completes a full circle the music stops. This is obviously some sort of timer function that I never turned on and don’t know how to turn it off. Does anyone know what this is?  

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D
1 month ago
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keithsAvid Contributor II
posted in Controllers and Music services
The connection to Plex was lost

There are a number of similar issues reported - and answered, so I can’t add my twopenn’orth, so here it is.I have large Sonos system and an extensive music library on a Synnas DS920+ with Plex. It has proved troublesome, and after moving from BT to EE, replacing the router, became more so. Playing became more intermittent, with ‘The connection to Plex was lost’ randomly appearing. One day suddenly it ceased to function alltogether and I raised case 06921049 with support (I haven’t managed to get back to support to tell them what the solution is yet). After hours of Sonos chat and diagnosis it eventually started working again without anything obvious having been changed, but was still randomly intermittent.I have now discovered that the answer is switching off uPNP support on the new EE router (which is similar but different to the old BTHub which allowed more flexibility in setup, and seemed to be much more responsive on the web interface. The EE kit is a retrograde step from the BT a

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K
1 month ago
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NKAContributor I
asked in Controllers and Music services
Apple Music won't play in Sonos app (!)

When I try to play, the song just buffering. Nothing happens. Yes, I have tried to reauthorize. And reinstall the Apple Music. Dont work. 

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1 month ago
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Jazz FanContributor I
asked in Controllers and Music services
Desktop App for PC

How do I download the Sonos Desktop App?  Where can I find it?

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J
1 month ago
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BoChrKochContributor I
asked in Controllers and Music services
Grey start screen

When opening Sonos App, it stays grey (15 mins), unable to navigate to playlists.

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Airgetlam
1 month ago
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RenegadeAndyContributor III
asked in Controllers and Music services
UPNP and DLNA where is this setting now!?

Hi all.I am running a Jellyfin server with DLNA plugins installed and running for my home audio content. I the Jellyfin server correctly identifies all 7 of my Sonos products, yet my Sonos S2 app doesn’t ‘see’ anything from Jellyfin at all.It is my understanding that there used to be some UPNP and DLNA on and off switch somewhere within the app - that I cannot find on my latest android Sonos app.Can somebody please tell me where this is?!

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1 month ago
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ryder1145Contributor I
asked in Controllers and Music services
Firewall Error on Sonos app

Launched Sonos, and got the second error message. Checked my Firewall settings and got the first picture results. Any suggestions?   

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T
1 month ago
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