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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,919 Topics
  • 54,311 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7919 Topics
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SoundSurroundContributor I
asked in Controllers and Music services
Playing Libby Audiobooks

When I want to switch from my phone to using my Sonos system to listen to a Libby audiobook, how can I start it where I left off in the Lobby app? Currently it resumes somewhere much earlier in the book, maybe where it was last played in Libby. I'm on an Android phone. So, an answer I saw to a similar question using AirPlay won't work for me

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1 month ago
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RoyBatty65Contributor I
posted in Controllers and Music services
Apple Music profiles are all messed up

When I click on the Apple section of Sonos app, and select my profile, all I see are the trap and rap songs of my son Leo.    Regards     Tom

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1 month ago
Testagab
TestagabContributor I
posted in Controllers and Music services
app

Please tell me when Sonos is going to fix all the issues we have with the new app. I am seriously thinking about changing the system…

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1 month ago
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avoyles4803Avid Contributor I
asked in Controllers and Music services
Music Library Keeps Disappearing

Hey y’all,Obviously we all know there’s been tons of issues with music libraries. After mine wouldn’t add due to the 913 error, I was able to use the NAS workaround to get access to it. However, Sonos deletes my music library every week or two and I have to re-add it.Anyone have a workaround to prevent that from happening? Or do we just have to keep waiting on Sonos for a potential fix?Thanks so much!

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1 month ago
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Bob ZContributor I
asked in Controllers and Music services
Start station, existing queue goes away.

It used to be that I’d load up a queue and play until I got a song I liked and then start station off it and use that to explore new music. But then if I bagged the station I could come back to queue and try again. With the new app when I come back the queue doesn’t appear, making this process more difficult to start over. I have Apple Music and I believe it used to work this way before. Am I missing something or has this feature been improved out or part of the new apps troubleshooting?  Thanks in advance. 

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1 month ago
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Brian DoyleContributor I
posted in Controllers and Music services
Sonos App is Complete Garbage - for mobile or desktop

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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1 month ago
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Lex80Contributor I
posted in Controllers and Music services
the terrible app

Has anyone found a work around on thr new app.The app keeps losing my equipment, so cannot use them.Had anyone been able to go back to the old version of the app ??

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1 month ago
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leobarkerTrending Lyricist I
asked in Controllers and Music services
Connecting to updated wifi on new app - FACTORY RESET??

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

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1 month ago
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DjaifhContributor I
posted in Controllers and Music services
latest update

Has this messed everyone up?? I have 7 Sonos products and just lost more than half with the latest update: shambolic mess and all I did was allow an update.

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Airgetlam
1 month ago
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RogerCCContributor I
asked in Controllers and Music services
URL versus station name displyed

I have added several custom radio stations via TuneIn (new) and have renamed them in the Sonos desktop app. However, when I play any of them the URL is displayed in the section showing what is playing. Is there any way of displaying the name rather than the URL?

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1 month ago
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maccore2Contributor I
posted in Controllers and Music services
Apple Music won’t play

After the new app update in May 2024, I can no longer play Apple Music on speakers.  I have reauthorized the service numerous times.  What happens is I can browse to a specific song, and when I hit play, it attempts to play for 5-10 seconds and then stops.  On a playlist after hitting play, it will try to play the first 4-5 songs for 5 seconds each, shipping then to the get one, and then finally cycling back to the first song in the play list and stopping.  No sound ever comes out in either case.  Sonos radio, Amazon music, TuneIn are all working just fine.  It’s specific only to Apple Music.    Any troubleshooting assistance would be greatly appreciated!

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1 month ago
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MrdavidjkContributor I
posted in Controllers and Music services
Any fix for trueplay yet?

so my system is a sonos arc, a gen3 sub and 2 sonos one gen 2.I had it tuned and it has been running fine for years.Recently i noticed that the bass seemed to be missing so i played some music and sure enough the sub wasn’t playing anything.I rebooted everything, my phone, the internet and the system.Still no joy the app said the sub was connected.so i disconnected the sub from the system using the app and tried to add it back  but the system couldn’t find it so i reset the sub and added it as a new sub and that’s when i lost the existing trueplay tuning.When i run trueplay tuining  it gets to the part where it plays the tones and then says something went wrong. We were unable to custom tune etc.I have tried to run it on an iphone 14 pro and and iphone 12.I have also factory reset the entire system.deleted the app and redownloaded it And checked system update in the app. 

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1 month ago
MoPac
MoPacChromatic Producer II
posted in Controllers and Music services
Still only getting 100 tracks Amazon Music

 After the latest update 80.09.05 I still only get 100 tracks to load into the queue when starting a playlist I created in Amazon Music.  Other services are not suffering the same restriction.

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MoPac
1 month ago
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k1elecTrending Lyricist I
posted in Controllers and Music services
The new Sonos app is it all cloud based?

Running the old S1 app was thinking of moving to the S2 app which now seems to have been replaced with a cloud based app (which seems to have issues hopefully Sonos will sort that soon)but my main question is if this new app is cloud based what happens if your internet goes down or the Sonos server stops working would the app still be able to connect to your local library?

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1 month ago
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DuckAreLateContributor I
posted in Controllers and Music services
Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

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1 month ago
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Jeff1206Contributor I
asked in Controllers and Music services
New app. Adding a song to existing playlists

As a long standing user of your speaker and app system, please could you answer the following which I’ve found to be really frustrating since you made the last update. When I now search for a song or album I cannot then add this song to my existing playlists which is something I used to be able to do very easily! This is rather annoying! 

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1 month ago
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Squidward99
asked in Controllers and Music services
unable to switch selected plex library

Hello,I have a plex server with 2 music libraries (1 for music, the other for audio books), and when I connect my plex to sonos, it automatically selects the audiobook library (but I want to connect the music library..). According to a plex article you can switch the selected library by selecting „other sources“. When I click on this, I only get an error message (see screenshots). I‘d appreciate If someone could help me with this.sonos system:sonos arc + sub gen3 + 2x era 300  

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1 month ago
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MickeyBlueContributor I
asked in Controllers and Music services
Spotify not listed as a Content Provider

Spotify not listed as a Content Provider to add. Why is that? Also, from Spotify App when selecting a Sonos Speaker, nothing actually plays. Using Apple Music works flawlessly. Why?

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1 month ago
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gmbardmanEnthusiast II
asked in Controllers and Music services
Error Code 1002 adding music library

After recent updates, my neighbor is experiencing the issue Error Code 1002 now when attempting to add his Music Library- not the standard 913.  I have tried everything to resolve- checked firewall settings, etc., followed instructions to create the NAS folder that Salami Slices provided months ago.  My library works fine thankfully.  We both purchased new Mac and running Sonoma 14.6.1- when we switched to the new Mac’s, library would not play (access denied).  Added Music Folder back with Read/Write in File Sharing, SMB is “On” but his error code switched to 1002.  Mine worked fine.I read the threads on here but has anyone had any luck resolving the error?

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1 month ago
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maynardTrending Lyricist I
posted in Controllers and Music services
Is the Sonos app ever going to be fixed?

When things first started going wrong I was hopeful it would soon be fixed. But here we are months later and it still does not work. I’ve been using Sonos since 2006. I have two surround systems which I used with Apple TVs. I’ve managed to sell my other speakers but occasionally I like to listen to music without the TV … and it’s simply too frustrating now. 

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1 month ago
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Phil11-Contributor I
asked in Controllers and Music services
Toronto jazz.fm91

Does anyone know to connect to Toronto jazz.fm91   ? tunein radio doesn’t seem to have it, despite what the station website says. Mytuner radio has it but it won’t play in the new sonos app for iPhone.  Thanks

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1 month ago
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kirill_sProducer I
asked in Controllers and Music services
apple music

Apple music skips and stops playing. All other services work fine.

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1 month ago
sigh
sighProminent Collaborator I
asked in Controllers and Music services
ipad reporting S1 using screen time, but it’s not installed

With the new iPad os 18 my idle/sleep battery usage seems to be higher than it was under 17. Yes, I should know better and wait until a couple of point releases before upgrading 😂When looking at what was using battery and screen time I came across this unexpected entry. “Sonos S1 Controller”What is very unexpected is I don’t have the Sonos S1 Controller installed and never had, so is this the normal and a bug with the Sonos app misreporting itself to the iPad os?More curious is why is the Sonos app I haven’t run or opened since upgrading is reporting screen time usage daily with over 2 ½ hours of screen time this week? 

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sigh
1 month ago
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VonAlphaBisZuluContributor I
asked in Controllers and Music services
TuneIn (new) custom URL buffering problem

I followed the instructions by starflyergold and thecaretakerUK to get custom URLs into the new Sonos app. Playback works for a couple of minutes, with occasional short skips, but after about 10 minutes the playback stops intermittently for a half-second or so. I don’t know whether it has to do with buffering, playback speed or the skipping. Did anyone encounter the same problem? I realized this on my Sonos Roam, and several Sonos-IKEA speakers. The URL I’m using is https://stream.radiofrance.fr/fip/fip.m3u8 - FIP isn’t available on TuneIn.

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1 month ago
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farrisbulenContributor I
posted in Controllers and Music services
In-app BBC player experience for US sonos users

Looking for a way to stream replay’s of BBC radio shows like Gilles, Benji, etc. through the Sonos app experience. I have been leveraging Airplay 2 for this, but has intermittent drops.Ideally, we’d be able to add log into our https://www.bbc.co.uk/sounds account and replay all our saved radio shows via an in-app Sonos experience.Thank you for reviewing my request and love Sonos. PS - I appreciate the new in-app experience and the acknowledgement / transparency with which Sonos has handled the changes. Bravo..!

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106rallye
1 month ago
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