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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,191 Topics
  • 51,576 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7191 Topics
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Mst12345Contributor I
asked in Controllers and Music services
Spotify always skipping the same track

For whatever reason, when playing Cowboy Carter by Beyoncé as an album via Spotify, the song Jolene ALWAYS gets skipped. Going back and selecting the song manually plays just fine, but when playing the album from the beginning, this track is always skipped. Has anyone seen anything like this?

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Airgetlam
1 month ago
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SsimonnesContributor I
asked in Controllers and Music services
sonos app not saving

The sonos app is not saving my settings when I change bass, EQ etc etc, if I sett bass to +2 it goes back to 0 after i close the app and opens it again. Same with eq settings.. Why is that? Iphone 14 pro max, Sonos Arc

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1 month ago
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Johnnyrocket1111Enthusiast II
asked in Controllers and Music services
why is Sonos Favorites greyed out?

Seems the Sonos Favorites links on the home page of the app is greyed out and doesn’t actually play them if pressed.  ps, you can delete and add them again, same issue greyed out and not useable. 

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AjTrek1
1 month ago
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25chrayContributor I
asked in Controllers and Music services
sonos app on Android

I have three speakers  - two Sonos one SL and one with Alexa. Over the last weeks the app on my Android keeps failing to open. I've had to use  play Sonos  on my laptop to access my system. But it's not convenient dragging laptop round house! Any others facing this problem? 

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AjTrek1
1 month ago
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TimoagemaContributor I
posted in Controllers and Music services
pinguin radio

The New app doesnt seem to support Pinguin Radio, the main radio station (some "daughter" stations like Pinguin Classic are supported). This must be a mistake.  Could Sonos please add Pinguin Radio?

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1 month ago
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Isaac91Contributor I
asked in Controllers and Music services
alarm disappear after setting

I’m able to go through the process of setting an alarm, but when I save it and navigate away then return back to the alarms section to check it’s still there, it’s gone!  I’m on the latest software update.  Seems not everyone has this problem.  My partner is able to set alarms on their own separate system in their house, but I can’t on my system and they are identical set ups.   is there a fix / any word on why / when this willbe sorted?

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1 month ago
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1_KapuContributor I
posted in Controllers and Music services
Meine Erfahrung mit Sonos

Führt wahrscheinlich zu nichts?Funktioniert das denn mal? Irgendwann? Man gibt ein Heidengeld für Sonos aus und man ärgert sich nur! Wenn es denn mal läuft hört es ja a schon sehr gut an Erst denkt man es liegt wo anders dran, W lan Einstellungen etc was weiß ich. Anbieter gewechselt, zig Router getauscht und gewechselt. Dann läuft in der Küche die Mikrowelle und Zack Aussetzer. Das WLAN und Mikrowelle sich stören, kann ja passieren. Nach dem Update funktioniert es seltsamerweise. Wahrscheinlich zufällig. Dann möchte man (ich) Stereo hören also 2 von den Dingern. Es läuft Musik und irgendwann fällt Mal ein Kanal aus. Nicht immer derselbe. Oder bei Gruppenbetrieb ist irgend eine oder andere nicht mehr dabei. Wieder dazu holen mit ach und Krach. Hindern sich die Streaming Dienste oder sind die nicht kompatibel. Wenn die Quelle per HDMI zur Arc kommt OK läuft es flüssig. Möchte aber nicht ständig die Glotze dafür anlassen, es sollte ja auch anders gehen, was l irgendwie nicht funktioniert

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Airgetlam
1 month ago
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MrLoboContributor I
asked in Controllers and Music services
Sound Phone app works! Alternative app!

I downloaded the Sound Phone app for $3.99 from the Apple App Store for iPhone.  $3.99 is small ransom to pay after Sonos has held my equipment and music hostage since their disaster release from early May 2024.  IT WORKS!  Sound Phone instantly recognized my Sonos Amps, speakers, and all of my music sources.  The volume latency issues are resolved.  The app is stable.  Imagine, consistent streaming!  I can’t guarantee it will work for you, but the developer of Sound Phone is a hero to me!

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1 month ago
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mrgrievesAvid Contributor I
asked in Controllers and Music services
My Sonos system is developing a mind of its own

I have a number of Sonos speakers all running S2 and on the whole they work great, but recently I've been experiencing a few annoying quirks. I should say I have a One connected to my router and then everything running from there.I used to have a One in my office and another in my extension. I moved the extension One into my office and set it up as a stereo pair, and now have an Era 1 in the extension.However, every now and again (maybe every month or so), the Office pair randomly renames itself to Extension. So I end up with 2 speakers both called Extension. So I can go in the app and rename the office one back again and it does work from there. I did try unpairing, then renaming the two Ones to be Office Left and Office Right, then recreating the stereo pair and calling it Office again. But even so it will just occasionally rename itself. The other day I started some music on it, then a minute or so later asked it to turn the volume down in the office and I got an angry clunk. Looked

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Corry P
1 month ago
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sok123Contributor I
asked in Controllers and Music services
Alarm function back but not working

Hi, updated to new version of app as of May 21, 2024, and I see the alarm function back but none of my alarms are actually going on at their right times. Anyone else have this issue?

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1 month ago
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Rutger71Contributor I
asked in Controllers and Music services
SR P3

SR P3 suddenly replaced by TriColor on Sonos (not google home). This has happend before. Second time I report it after it has failed again after some 6-8 month of working.There are other threads here (8 months old or so) with the same complaint.

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1 month ago
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PannaixContributor I
asked in Controllers and Music services
création de playlist

Pouvez-vous m'indiquer comment créer ma playlist avec la nouvelle application. MERCI 

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1 month ago
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aliosa27Contributor I
asked in Controllers and Music services
The "I can't add my Ikea Symfonisk since the new app was released" thread

It seems like it's time to try to collect at much info as possible on not being able to add  Ikea symphonisk’s since the last update.In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome. For science I returned the first set and got another set. Same exact issue. For science one more time, I returned those and tried it again, same exact issue.  I was able to successfully add a sub mini which is great, but pointless at this point. This was attempted with both an ios and and an android device on the latest release for both platforms. Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app.

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1 month ago
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Ian_SProdigy III
posted in Controllers and Music services
So Sonos - What Happened?

So, at what point do Sonos come clean and at least be transparent about what is causing the bulk of the connectivity issues? Surely after 3 months you must have a good idea, because if you don’t that’s even worse news. The reason I ask is, if there is any common thread that users could look into to help themselves, it might be useful information. If it can only be fixed in the Sonos code, fine, but an explanation of what’s gone wrong, why and then when you expect it to be mostly fixed would still help enormously. Technical silence, spin and empty promises are not the way to earn back the trust of your user base. 

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K
1 month ago
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Marcellus62Contributor II
asked in Controllers and Music services
Music library has disappeared

I’ve been very unhappy with the new app from the start. And now, after a forced update of my Sonos Beam just now, my music library (1,500 cd’s painstakingly converted to ALAC) has completely disappeared. Come on Sonos, are you deliberately trying to alienate your original user base? WTF!

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1 month ago
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missbellatrixxContributor I
asked in Controllers and Music services
New Sonos App can't connect to OneDrive

I’ve had my Sonos system connected to my 2TB music library via OneDrive for years. With the new app, I can no longer connect OneDrive. I’ve been using this setup: OneDrive for Sonos (michaeldick.me) which no longer works. Is there an ETA on when this will be resolved? It is bad enough I can’t create playlists which I use to sleep and haven’t slept well since the new app came out but now I don’t have access to any of my unique music that isn’t available anywhere but on my OneDrive.When will this app be fixed and work as well as the previous app?

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press250
1 month ago
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KennethPartridgeContributor I
asked in Controllers and Music services
Sonos app problems - sign-in loop & my music library still not accessible

I’ve waited since the beginning of May for this to be sorted.  Is it just a problem that is peculiar to me?I have used Sonos for many years and had only a few problems (all sorted) before May.I rarely stream from Radio etc but e.g. Radio Paradise works fine.What still does not work is accessing the music on my PC via the app (Android).  Again I had few problems before May.I constantly get “Sign in as the System Owner” even when I have done so.My computer frequently disappears from Music Source (Windows Media PC).  When I add it again I still can’t play music from the app.So if anyone PLEASE can help me I would be most grateful.  Is this a problem with my set-up (I reiterate it worked fine pre-May) or have Sonos not yet sorted it.Thanks in advance for any help 

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1 month ago
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FoweyContributor I
asked in Controllers and Music services
Itunes Itunes

iTunes. Come on  where is it. I bought these speakers to enjoy music in my life.. come on Sonos…

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sigh
1 month ago
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Dan2024-2025kingContributor I
asked in Controllers and Music services
fix it!

Fix the app, this is stupid

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1 month ago
MoPac
MoPacProminent Collaborator II
posted in Controllers and Music services
Dolby Atmos not exactly gapless

 With either Apple Music or Amazon Music Unlimited I do not get perfect gapless playback.  I say not perfect because there is not an actual gap instead there is something I would define as a “bump in the road”.  Although this happens at every track change it is most apparent when the track change is during a loud passage. Looks like I can’t attach a video to demonstrate the issue.  So if someone with the system Arc-Sub-ERA 300s could try the above example and report back I would love to hear what you hear. Try this link though.https://photos.onedrive.com/share/F9ECAB971E7E522D!1647?cid=F9ECAB971E7E522D&resId=F9ECAB971E7E522D!1647&authkey=!AOzf9ZCR57vHnbI&ithint=video&e=XTvtSS 

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MoPac
1 month ago
MoPac
MoPacProminent Collaborator II
posted in Controllers and Music services
Amazon Music playlist context menu blank

 This is the context menu when I hold down on an Amazon Music playlist.  Why would this be?  After trying it a few times it finally showed the expected menu options. 

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MoPac
1 month ago
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Rudy A-TraxxTrending Lyricist I
asked in Controllers and Music services
Sonos controller (ios app) connects everytime to the Room which name is at the top

Hi,Can we change that ?I’d like my app to connect automatically to the room I was connected the last time not the one that is alphabetically at the top of my Rooms (I don’t want rename my rooms for other automations apps reasons) I have three rooms :Bain (Bath in French)Chambre (Bedroom in French)HomecinémaIs that a bug or a functionality that should be implemented?Thanks 

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1 month ago
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Dan2024-2025kingContributor I
asked in Controllers and Music services
sonos doesnt work

What the he'll is going on fixing it already!

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D
1 month ago
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ChrDContributor I
asked in Controllers and Music services
New app - Radioplayer not working anymore

Hello,Is there a way to install back the “old” version of the Android app ? Since the “major” update, the Radioplayer in not working anymore. I’m lucky that on my PC, I still have the old version with a working Radioplayer, otherwise I couldn’t listen anymore my radios

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1 month ago
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scottvansContributor I
posted in Controllers and Music services
Sonos competitors for professional luxury systems integrators

As a LONG time Sonos Dealer and a Luxury Residential Systems Integrator, I never even ONCE considered ANY Sonos competitors as a legitimate alternative, for myself, or for ALL my clients. Since the new app update this May, I’ve now been considering specifying ANYTHING BUT Sonos for all my ongoing projects. Any integrators out there with great feedback for Yamaha’s Musicast or Harmon’s Denon Heos? Is Bose even poised to strike with Sonos’s recent MASSIVE BLUNDER?

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controlav
1 month ago
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