Apple Music Radio - encoding error

Hi ​@Jarrodbooth 

Thanks for your post!

I’m sorry to hear of this issue you are having with streaming Apple Music radio to your Sonos speakers.

Typically, the “Not encoded correctly” message is seen in either of two cases - either the source data actually has an error in it, or the transmission of said data failed in such a way that the speaker ended up with a corrupted version of that data. With music services, the latter is much more likely, which means that the most likely reason that you are seeing that error message is that there are transmission errors between the router and the speaker.

If there are any devices within 1m (3 feet) of either your Sonos speaker(s) or your router, then I recommend that you move them away. I also recommend a read of our Reduce wireless interference help page for some similar pointers.

That you only see this issue with radio in particular is a little puzzling, but my assumption would be perhaps that those stations have a higher bandwidth requirement than some of your alternate content.

If you follow the help page to the best of your ability but still can’t see an improvement, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they will be able to see evidence of transmission failures.

I hope this helps.