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Hello,

I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.

When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  
"Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".

Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  

"Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."


Despite this, playback still does not start.

- Amazon Music used to work fine with Sonos previously.
- I am using Amazon Prime Music, not Amazon Music Unlimited.
- The account connection says it is completed.

I have already searched this forum for solutions, reinstalled the Sonos, Alexa, and Amazon Music apps, and performed a factory reset on the Roam 2. 

 

Could anyone advise how to resolve this issue or what steps I should try next?

 

Have you changed your Amazon account to a business account?

A Prime business account does not include Prime Music.

If you are using a consumer Amazon Prime account are you signing in to the correct Amazon account when you add to Sonos?

If all else fails, contact Sonos Support as they may be able to provide more information and a possible solution to the error message you are seeing.

Hello Mr. T,

Thank you for your reply and helpful suggestions.
I have not changed my Amazon account to a business account—it is still a regular consumer Amazon Prime account.  
I have also double-checked that I am signing in with the correct Amazon account on Sonos.
I will try contacting Sonos Support next.

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