Controllers and Music services

Hi,When playing music from the the Sonos App on Apple Music, I keep encountering connection issues - songs not being able to play or skipping or play halfway and skip…This issue happened last year, with one of the App update, this issue seemed to be resolved for the most part until recently. Recently, I have not been able listen a full album or playlist on Apple Music. The issue appears to be more severe when playing Dolby Atoms format, but also happens to other lower quality formats too. Only when playing on Apple Music.I tried remove Apple Music and re-add, reset my systems etc. Not helping. Contacted Sonos support multiple times, they kept defer this to my wifi connection/interference, which does not make sense as this is not happening when playing music on Spotify.Anyone else experiencing this?

Hello, what does error 1066 mean, please ?I reset all my speakers (system suddenly not found), and this message appears when the update check begins just before the speaker installation process is complete and I have no choice and I have to leave the configuration.PS : I haven't changed any of my network settings. The message of my screen capture in english is : A problem occurred while checking for the update. 

 Some songs come through really loud and others quiet. I believe this has something to do with dynamic range compression & mastering. I think the spotify app allows this as an option if using airplay. I see that Sonos doesn’t have this currently. They have volume limit, but thats not what I’m looking for. Any ideas if this is a future feature or how to request this as one?Note: I’ve seen other topics related to NOT wanting volume normalization and/or respecting meta tags from other sources. But, this question is more about an option to auto apply volume normalization across music and services. This way regardless of how the song is mastered all songs will be roughly at the same volume level. Its exhausting having to change the volume when different songs play on a playlist either from a music service attached to sonos or from a sonos playlist.

Most posts on the forum are to do with issues and complaints.  I thought I’d write a positive post (for once).  Whilst the app is still not perfect and there’s still missing functionality (often adding a song to the queue or play next results in an error even though it works!), I’m finding it much more stable.For my particular case, even before the new app caused so many issues, I had connectivity issues resulting in delays between stopping/starting music and not finding speakers temporarily.  I’ve noticed over the last few months that these issues have reduced massively.  Speakers are no longer getting “lost”.  Pressing play/pause is generally reactive, as is the volume control.  It feels now I have a system that is usable and I don’t have to play music via spotify connect each time (it means I can now play music from my library!)I’m hoping this stability continues - having had sonos speakers for over a dozen years where they “just worked”, I’d be glad to get back to that time.

Today I go to play Anghami on my Sonos 1 app not the S2 as at home I have some older components but it said that Anghami is longer available. I thought it was a bug and removed it but then I went back to add it where I found out that it is not available to add as a music service in the Sonos app. Any idea on how to proceed with this problem??????

Hi everyone,Is anyone else struggling with the new app…I’ve just upgraded my internet to 450mbs and still it takes my app at least 10 mins to start playing anything!!????Also my Era100 surrounds and sub keep dropping out then on again randomly…any advice would be appreciated!!Ive had SONOS for about 7 years now and I’m really considering taking it out of the house as it’s so frustrating at the moment!!🫣😡😡

Has anyone found, created or known a way to play the YouTube music video in the Sonos app to be able to enjoy the video in The computer application while enjoying the music with the Sonos system?

I note the latest Android / IOS App  includes Playlist editing with the caveat:- 80.18.23 (Android)80.18.25 (iOS)Release date: 31/03/2025In this update:Ability to create and edit Sonos playlists Gradual rollout: This feature will be available to all users over time  Having installed this I don’t see any playlist editing features so my question is: What is the timeline for making this feature available to all?   and will it require another update to activate it ? 

Applied latest Sonos app version today on my iPad Pro with current iOS.  I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.”  I have to choose Amazon Music, playlists, and choose the playlist every time for it to work.  This has been going on for months.  Same problem happens when I login to the Sonos web version.  Is there a fix for this?

Just noticed another bug in the playlist function , iPad version 80.21.6  OS version 85.0-64200.if you create a new playlist it will not appear in the favourites / playlist view (hence it’s unusable) until you close the app and restart it. 

My app is FINALLY working correctly & now it's forcing me to update. I can no longer avoid it. It goes straight to ‘Sonos system needs a software update’ I used to be able to close it & reopen & I could still use the app as I normally did.  Every time I update it gets worse & it’s been fine now for 2 mos. Anyone know any tricks to avoid the update & still have a useable app? HELP!!!

Has been for 3 days, won't load. Mobile app ok, sonos 2 PC app ok. although I have to reset it almost daily for some reason. 

My Windows 11 and Android device both show the same issue; “Can’t Browse Music”.  Everything else works fine.  My wife has an Iphone and she has no issues using the system.  Once she selects music my devices can then control the Sonos app as far as playing or adjusting the volume; just can’t pick any music from the Amazon Unlimited library. I have un-installed the Sonos app and re-installed it several times. I have removed the Amazon Music service from Sonos and added it back… several times.  I have reset the Sonos App and then removed and added back the Amazon Service.   Not sure what else to do at this point.

I just subscribed to Amazon Music Unlimited.  In the Windows Sonos app I already had the Amazon Music service configured.  When I access Amazon Music, I only see music that I purchased from Amazon, none of the 50 million songs in the Unlimited version.I tried resubscribing to the account and still can’t see all of the music offered by Amazon Music Unlimited.Is it even possible to see all of the Unlimited content in Sonos?

I bought a Sonos Ray and would like to install it with the Sonos Android app.This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.I've tried using Chrome as my browser, but it doesn't work.I've reset the application several times, but it doesn't work.In short, I've got a sound bar I can't use.Am I alone ?What the solution ?

I have just been testing the edit playlist feature on android v 80.21.3 os v 85.0.64200.I started with a playlist playing in the queue and then as I was listening to each track I had the edit playlist function open and started deleting tracks from the playlist that I no longer wanted (NOT from the queue itself).After about 10 minutes of editing I was astonished as some of the entries I had deleted reappeared in the playlist right in front of my eyes without me touching anything.I then reviewed the playlist and found some of the tracks I deleted earlier in the session had correctly been removed whilst others had returned BUT worse still was that tracks I definitely didn't delete have been removed from the playlist. ( I noticed this as it was a track I hadn't even got to in the playlist).So not only had I wasted 10 minutes of edits I have ended up with random tracks missing. I now have to restore the playlist and start again.WHAT IS GOING ON?  This would have been easy to miss if I hadn'

I posted a while back about an issue with duplicate album names (https://en.community.sonos.com/topic/show?tid=6925592&fid=229131). That is still an issue, but this seems to be a new wrinkle.Just eyeballing my album list, I see (at least) eight cases where the same album title is used on different albums by different artists. One example: ‘Greatest Hits’ by (1) Carole King and James Taylor, and (2) Steely Dan.The most extreme case is ‘Unplugged’ by four different artists.(Alicia Keys is erroneously​​​ repeated)In all cases, if I select one of a group of duplicates and ‘Replace queue’, ALL albums of the same name get queued.Can anyone else check for similar behavior?Yes, I realize I could get probably around this by simply tweaking the name of one of the albums, but should I have to? Should be a simple fix for a vendor who was concerned.Please advise. Thanks!

I just discovered that MyTuner Radio no longer works in Sonos. I deleted the service and reinstalled it, to no avail. Yesterday it was functioning normally. Did something change I'm not aware of? Or maybe there is a Sonos-rep who can shed some light on this problem? Thanks in advance.

For the last two weeks or so, my audio has been stuttering when I play podcasts from my phone. It does not stutter when I play music, and it does not stutter when I am watching TV and using the Arc for audio. Sonos support seems to think I have a high amount ot wireless interference. I do not have smart devices other than my TV and I have not added anything new. I've tried all the different WiFi channels with no change. Could this really be the issue if it's not stuttering all the time? What else do you think I could try? I've tried a couple different services and it stutters across both of them. 

Hi there, I wish to report a reproducible bug that has been affecting many other users of Sonos and Plex for at least half a year: Steps to ReproduceLaunch the Sonos App (iOS, v80.21.6) Search for a song within the Plex service.Expected ResultsSongs are visible and can be played.Observed ResultsSongs are greyed out and cannot be played.  Other types of Plex results (Artists, Albums, etc) are visible and selectable with no issues.  See screenshots.Important NotesSearch works as expected using the web controller at play.sonos.com - see screenshot Logically, therefore, this is an issue with Sonos and not with Plex. Multiple impacted users: previous community threads here, here and here have reported this, and been closed, but with 6 months since the report, there is nowhere obvious to indicate this is being actively worked on. I strongly suggest disregarding any potential network issues as a root cause, given the fact that this works as expected using the web controller or (according to u

Have app loaded on Windows an Android. Using Amazon Unlimited and until last 7 days no problem. In My Music section of  Amazon Music Services if I chose Albums I get list of albums but when I click on individual album therein I only get image and not list of tracks to play. If i press on sub-menu and press play now I get error message. However all tracks are there if I access ‘Tracks’ rather thank ‘Albums’ I have not got over 500 tracks and have tried both delisting and readding Amazon to services. Any advice appreciated

Hi, I’m sorry if this has been asked and answered already but I can’t find anything apart from this old unresolved thread. Every playlist or album I start from spotify or from the Sonos app (using spotify) plays one track and then stops. Sonos Era 100Definitely not any kind of network issue.  Its driving me mad and I would appreciate any solution here so so much! Thanks!

Sometimes I just want Sonos to play random songs from my Apple playlist ‘Songs’ list rather than having to select playlist I’ve created. I tried adding the Songs list to my queue and to my sources but Sonos just runs the list saying the track isn’t available. I have to shut Sonos down completely to stop the loop. Is there a way to get Sonos to play my songs, I have a large number, randomly?

On the S1 app if you hadn’t played music in a while from the iOS app - and you went to play music it would ask you where you wanted to play the music.  It was a setting in the S1 app called “Confirm Location”.  Is this no longer available on the S2 / new Sonos app.  Was this feature removed, or is there a way to activate it?

I normally use the new Sonos App (Android) on either my Google Pixel 8 phone or my Apple iPad to control my system.  Over the last 2 weeks I have found that 25% of the time when I open the new Sonos App I get a message saying no products found? I also have an 8 year old iPad that still runs the old Sonos S2 App.  It can always find my Sonos speakers and control them. I suspect the new Sonos App is trying to log into the Sonos Cloud system to get some information for my account and when it doesn’t get what it needs, it defaults to displaying no products found.   Has anyone else experienced this and how did you resolve it? Thanks very much Dave