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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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yellowtailTrending Lyricist I
asked in Controllers and Music services
Sonos iOS cannot add MacOS Music library

Old story by now but here it is: in the Sonos app (latest) on iOS (v18) was (finally) able to add my MacOS Music library hosted on a Mac Mini. However, I noticed that a new album I had added to the Music library was not appearing in the Sonos app. The default setting, I believe, is to update the library every night. Clearly not happening. I tried to manually update the library (“scan for new content”) but that did not help. I deleted the library but the app became stuck on scanning even though I had deleted the library. So I deleted and reinstalled the Sonos app and it still showed that that it was scanning (which is weird as deleting an app on the iPhone removes all of its files; maybe the Sonos app is pulling some setting from the Sonos servers?). Anyway, after much force-quiting and restarting the iPhone the scanning stopped. Now I cannot add my Music library back. I keep getting the “access denied” message. Nothing has changed on the Mac Mini in terms of sharing, etc.. I verified t

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Andyj3007Contributor I
posted in Controllers and Music services
Radio Services

Ever since the app 'update' I have continued to experience problems with it crashing and having to restart it. This especially becomes a problem when trying to play any radio station. In recent, weeks it has gotten worst with 'currently unable to play' error message everything time I select a radio station. I have multiple sonos players, location throughout my home. I love the sonos system and have enjoyed playing music through it for many years. However, these constant issues are trying my patience and I have reached the point that if there is no real improvement to the app, I will be selling all my speakers. 

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chambolleEnthusiast II
posted in Controllers and Music services
Where did my sonos playlists go… AGAIN?

I just did an ‘update all’ in the app store on my ipad earlier today. I wasn’t paying attention, but perhaps there was a sonos update in the list.Now I see that all of my Sonos playlists have disappeared. The playlists remain in the app on my iphone, which I have not updated.Is this another chapter in the continuing Sonos screwup saga? Is there a way I can copy the playlists from my phone to my tablet? What the hell is going on NOW?

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karel1989Contributor I
asked in Controllers and Music services
Manage two Sonos accounts from an external location with the same Sonos app

Hello, good afternoon. I have a question please. If I have two different Sonos accounts (i.e. two systems registered with two different emails), is it possible to manage the music from both accounts with a single Sonos App? That is, play music from a single device (for example a tablet) regardless of the location? Could I control the music from any internet connection without having to be physically at the location? Thank you in advance.

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controlav
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aikContributor II
posted in Controllers and Music services
Play BBC6 Music directly

Here is a stream:https://as-hls-ww.live.cf.md.bbci.co.uk/pool_01505109/live/ww/bbc_radio_one/bbc_radio_one.isml/bbc_radio_one-audio=320000.norewind.m3u8Which I’d think my Sonos should play. But it does not.I am even trying mediamtx to transcode it into something Sonos would accept as:/usr/bin/ffmpeg -re -i https://as-hls-ww.live.cf.md.bbci.co.uk/pool_01505109/live/ww/bbc_radio_one/bbc_radio_one.isml/bbc_radio_one-audio=320000.norewind.m3u8 -acodec libfdk_aac -profile:a aac_low -f rtsp rtsp://localhost:8554/a1and try playing it on Sonos as “http://192.168.10.201:8888/a1/index.m3u8” but the android Sonos app says “is not encoded correctly”. It is aac and I hacked mediamtx to return content type as audio/aac as per https://docs.sonos.com/docs/supported-audio-formats  but still no playing.How do you debug this kind of problems?

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ArkinstonContributor I
asked in Controllers and Music services
jiosavaan app and playlist

Am unable to connect the jiosavaan app or play on my Sonos Arc from my phone...

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babbelContributor I
posted in Controllers and Music services
Hvorfor kan en som ikke er på samme wifi tænde for sonos fra en anden by?

Hvorfor kan en som ikke er på samme wifi tænde for sonos fra en anden by?

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Ken_Griffiths
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EditorEnthusiast II
posted in Controllers and Music services
Unwanted Notifications

As far as I am aware I have set all the ‘pop up’ and ‘notification’ options to ‘off’ on my account but I am still occasionally seeing adverts from Sonos on my controller. Have I missed a setting hidden away somewhere or are Sonos just ignoring my request?    

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Steph ParisContributor I
asked in Controllers and Music services
where did the “add to playlist” option go?

The “add the playlist” option seems to have disappeared from the … menu of the songs. I still see “add to favorites”, “play next” etc… but no more proposal to add the song to a playlist.Does anyone know where that option has gone to?

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DDohmygodContributor I
asked in Controllers and Music services
sonos 1 app

Sonos 1 app does not work anymore?!? My 4 sonos gen 1 products are useless now. So angry

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DrBarryHContributor I
asked in Controllers and Music services
SONOS keeps failing to connect to speakers and iPHONE

My SONOS system keeps failing to connect to various speakers even though i have Fibre to my house and good WIFI in the home. Why is this happening and it is very annoying.

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salami slicesContributor I
posted in Controllers and Music services
How to solve the Error 913 (Music Library) on a Mac

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

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loganmdkContributor I
posted in Controllers and Music services
Yousee reauthorize

My setup keeps stopping being able to play music from Yousee. I have to reauthorize 3-4 times a week. I guess this is not normal - at least it didn’t use to be like that.

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aud1oph1leContributor I
asked in Controllers and Music services
Sonos skipping songs automatically when playing Spotify?

This morning, I went to play a podcast on my Sonos One via the Spotify app and upon connecting, it immediately began skipping to each podcast in my “My Podcasts” playlist, without playing any of them.I switched to my Sonos Arc via the same process and did not have this problem. I played that podcast successfully, without any lag or loading time, Meaning this is likely a device issue, not a network issue.I have tried unplugging and plugging back in my Sonos One, restarting my router, deleting the Spotify integration and reinstalling it, and deleting and reinstalling the Sonos app.Anyone else having this issue? How do I fix this?

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J-manProducer I
asked in Controllers and Music services
Amazon Music Station Name on the Sonos App

Is there a way to see the Amazon Music Station Name on the Sonos App? Both currently being played and recently played.

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HansmaeContributor I
posted in Controllers and Music services
volume sliders

Am I the only one who finds the volume sliders frustrating in the app while using your phone?They jump and it's hard to get the number or volume level you want. Can we not get arrows up and down that move quickly when you hold it down and moves the volume up or down by 1 when you touch an arrow once? 

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ajkEPIContributor I
asked in Controllers and Music services
All the album photos in my Sonos Music Library are the same.

    All the album photos in my Sonos Music Library are the same.In the music folder on my pc that is shared with my Sonos Music library on both S1 and S2 apps, there are JPG files for 15 of my 21 albums. But all 21 albums show cover art for an album photo that there is no jpg file for in the shared music folder. Possibly it was there at one time but the album and its related files were deleted.    Where is my Music Library getting this photo? Were is it stored? WHAT FIELD IN WHAT FILE INDICATES WHAT PHOTO TO USE AS THE ALBUM COVER?Why are the Albums that have jpg files not showing the correct album art?Is there a way to make the Sonos Music Library show the correct album cover by editing one of the files in the shared music folder on my Windows PC? Edit:I tried to give as much relevant information as I could, but if you need more info, just ask. It seems an understanding of where the Sonos Music Library gets the photo for its cover art is required and how the files in the shared folder

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FogmanContributor I
posted in Controllers and Music services
How to play music from my computer files?

How can I play music from my computer music files? I used to play them before the “ap” change. The old Sonos app offered the choice right there on the app. Now I have spent over an hour chasing down the so-called “instructions” to get it to “share” my files with the Sonos app with no luck at all. The instructions do not work. I can’t believe the app still hasn’t been updated to fix this. Why would this feature be taken away from us? It was one of the most convenient features for me and it is what sold me on the original Sonos system I bought 10 years ago.

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RS VinContributor I
posted in Controllers and Music services
SONOS ITunes access

I have about 9K downloaded songs from CDs and purchased from tuned only iTunes account.  I was hoping for instructions on how to access my iTunes library of songs through SONOS.  Any guidance would be greatly appreciated

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smartish homeAvid Contributor I
posted in Controllers and Music services
problem - added a muted speaker to a group and cant unmute it

I assume this is just something that Sonos has to fix in the app. I had muted my Arc earlier and eventually it turned off when the TV went to sleep. So later I have music playing in another room and try to group the Arc in and the group is formed but no sound is coming out of the Arc. I figure I just have to wait because I always have to wait with the new app…. But after several seconds I verify the Arc is grouped and it is but the volume slider is kind of grayed out. I can adjust the volume slider of the Arc but still no sound. There is no icon to show the Arc is muted so no way to un-mute the Arc while grouped. I had to remove the Arc from the group and once it was independent the mute icon was visible and I could un-mute and then form the group again and it works as expected.  Please add the ability to mute/unmute individual speakers that are a part of a group. I am running: 80.16.32release+20250123.d584035dbon iOS 18.3.1     

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Sarge_72Avid Contributor I
asked in Controllers and Music services
Windows Share works fine. USB NAS from Netgear keeps saying ‘Access Denied’

USB drive connected to a Netgear RAX30 keeps throwing ‘access denied’ error -  settings are  are for ‘all/no password’ Is this an issue from the past updates ?  Currently all hardware is updated an app is as well.  i connect to a windows share no issues, but would like to NOT have to keep running the PC Just to access my music.  Especially when the usb nas was working with no issues. 

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TerryFBTContributor I
asked in Controllers and Music services
Can't seem to add YouTube music to Sonos app

Very recently bought an ERA 300. Signed up to YouTube music. Added the YT music app to Sonos. All was well until a few days ago. Then some YT music content became ‘greyed out’. Today no music available through YT music. Removed YT music from the Sonos app. Can’t re-add it via Add to Sonos through ‘Manage’. I’ve reinstalled the Sonos app on my mobile. Rebooted the mobile, wi-fi. Just keep getting Something went wrong. All help appreciated, please!

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BrugraContributor I
asked in Controllers and Music services
Control Beam 2 with your phone's volume buttons

I have a sonos beam 2. How i control the audio with my mobile phone without open the app? 

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ClouseauxContributor I
posted in Controllers and Music services
Long App Delays, Slow Selection of Services, Erratic and Slow Volume Control, Speakers not Always Showing in Group

The delay (latency) with my SONOS app recently became very long, around 15 seconds to change volume and streaming services. I am a long time user(!) with numerous devices which include Play 3. I was not convinced it occurred as a result of a recent app update. Although it happened around that time.Slightly unwittingly, Tech support provided a key insight. I offer it for others in a similar position:SONOS now requires a rapid exchange of data to coordinate mobile Apps and speakers and unsurprisingly that is really sensitive to the quality of the connection between the controlling speaker and the house router. So if you build a “Group” around a speaker that has a weak connection (low bandwidth/high latency), control of that group crumbles into a disorganised mess which takes a long time for the system to sort out. It usually gets there (can take 15-30 seconds) but it is a real pain in the meantime. Here is the work round:On this Forum there is an excellent article written by a SONOS tech

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Debbs500Contributor II
posted in Controllers and Music services
More dynamic application control?

Is the Sonos app. phone and/or desktop ever going to be improved in terms of usability?Using it feels like it was designed in like 1990 early computer days.  I can’t even change the order of my favorites, how they are viewed? There is no alphabetical, you can’t rearrange, you can’t group delete or remove playlists. On and on. I just don’t understand how this can be.  This great sound system, customized through out the phone, but I’m at the mercy of Sonos decided how a playlist should be organized?  There’s more.    Will it ever improve?I guess maybe there is some app that you can pay for with better features?Certainly not Spotify, because that is not compatible enough to control multiple speakers ( on a desktop). Wah. Complain, complain. 

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