Hello, ever since the app update, I have been unable to create a room group without the playback stopping. Usually, I start listening in one room, then decide I want the playback in the full apartment so I attempt to add a room to the group. Every time, it stops the playback. Sometimes I completely lose the content I was playing and have to restart everything from the beginning. This happens no matter what service I am streaming from (usually spotify), and whether I create the group in the Sonos iOS or Mac app. So incredibly frustrating.
Question
Creating a room group stops playback
This suggests that Sonos is struggling with your LAN, in some way, although I’m not sure I understand why. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?
What did they say, when looking at the specifics in the diagnostic that we don’t have access to?
I have submitted a diagnostic report. Their response was to try a different channel, which I have done with no change to this error.
One thing that seems to contribute, when I am already playing content and open the Sonos app, it is always defaut selected on the room that does not have content playing, even though it often recognizes that there is content being played in the other room. If the app was default selecting the room with the content playing, it might not reset the playback.
Interesting, thanks. That still suggests some sort of potential wifi interference , although hard to tell from your information exactly what is going on to cause this issue.
Since it occurred after you ran the update for you (and not others, it seems), I’d suggest a simple network refresh, too. Try unplugging all your Sonos devices from power. Then reboot your router. Wait a couple of minutes for the router to recover, then plug back in your Sonos. Wait another couple of minutes for them to boot up and reconnect, then test.
Let us know what happens, please.
You must choose the Group icon in the room which is playing the content. Choosing the Group icon in another room will group to the content in that room, which is none if the room isn’t playing anything.
Hello, ever since the app update…
Are you referring to the May 2024 app update or a recent one?
I have submitted a diagnostic report. Their response was to try a different channel, which I have done with no change to this error.
One thing that seems to contribute, when I am already playing content and open the Sonos app, it is always defaut selected on the room that does not have content playing, even though it often recognizes that there is content being played in the other room. If the app was default selecting the room with the content playing, it might not reset the playback.
A video screenshot recording of the app would be useful here to see exactly what the app is showing and how you are grouping the rooms.
The issue doesn’t appear to be a problem with your network or channel selection, more how you are interacting with the app when grouping rooms.
I am talking about the May 2024 update. Since then, this exact error happens 90% of the time. Before that update, I didn't experience this exact error pattern, but I did have room grouping playback issues about 30% of the time.
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