Can someone with Sonos explain to me why I cannot play more than 3 speakers at once without my music jumping from speaker to speaker. This is constant, and never ending. I’ve spent tons of money over the years to outfit my home with 10 speakers, including a Sonos Move. They have NEVER, EVER, worked properly. I have asked for advise on more than one occasion and have gotten nothing but “it’s my wi-fi”. I have reset all my speakers more than once; I have unplugged each one and readded them, and just two days ago I deleted my entire system and created a whole new account and added each speaker back. None of this has worked. Not only does the music jump from speaker to speaker, but no song finishes to the end before the next song kicks in. Though I am completely done with this trash company, I am stuck with what I have and would like it to work correctly. It would be nice to know if anyone else is experiencing these issues.
the absolute s***tiness of the sonos app!!!
Best answer by Sotiris C.
Hello
I am sorry to hear you are still experiencing audio interruption issues with your Sonos system.
From information on your previous post, are you still using a Sonos Boost with your Sonos system? Sonos Boost is an outdated product that with the development of better home networking devices, has become more or less obsolete.
Seeing from your Sonos Support case from mid 2024, your Sonos Boost was unable to handle the network traffic which caused wireless interference.
- Have you tried wiring a different Sonos product (other than the Sonos Boost) via Ethernet cable directly to your router?
- Have you tried removing the Sonos Boost from your system entirely and simply use your own home Wi-Fi instead?
Please refrain from any further Factory resets, as valuable information that can help with troubleshooting is lost through that process.
Since you’ve deleted your entire system and created a new one from scratch, I would suggest giving another try to our Support Team for live troubleshooting after trying the above.
I understand how it can be frustrating hearing “It’s your Wi-Fi”, but there are a lot of cases that can be resolved by configuring a home network and setting up Sonos properly.
I hope this helps and please feel free to reply here with any update.
+16Hello
I am sorry to hear you are still experiencing audio interruption issues with your Sonos system.
From information on your previous post, are you still using a Sonos Boost with your Sonos system? Sonos Boost is an outdated product that with the development of better home networking devices, has become more or less obsolete.
Seeing from your Sonos Support case from mid 2024, your Sonos Boost was unable to handle the network traffic which caused wireless interference.
- Have you tried wiring a different Sonos product (other than the Sonos Boost) via Ethernet cable directly to your router?
- Have you tried removing the Sonos Boost from your system entirely and simply use your own home Wi-Fi instead?
Please refrain from any further Factory resets, as valuable information that can help with troubleshooting is lost through that process.
Since you’ve deleted your entire system and created a new one from scratch, I would suggest giving another try to our Support Team for live troubleshooting after trying the above.
I understand how it can be frustrating hearing “It’s your Wi-Fi”, but there are a lot of cases that can be resolved by configuring a home network and setting up Sonos properly.
I hope this helps and please feel free to reply here with any update.
I understand how it can be frustrating hearing “It’s your Wi-Fi”, but there are a lot of cases that can be resolved by configuring a home network and setting up Sonos properly.
I've been trying to avoid saying "it is your wifi" or network as it seems to almost always generate negative responses.
It often is, as you say a simple incompatibility in configurations, something Sonos seems more sensitive to tham most other hardware. More difficult to communicate that but less aggravating to an already frustrated customer.
Not sure what the current support folks are saying so maybe send that to them as a suggestion?
Texting, email, web browsing, etc. are a relatively simple network tasks compared to playing synchronized music on multiple players. The other tasks each connect to a single external server while SONOS units must constantly chat with each other and the controller(s). Delays of many milliseconds for texting, email, web browsing, etc. are hardly noticeable without installing network monitoring tools, but accumulated delays are disruptive for synchronized music play on multiple players..
Synchronizing multiple players is not easy. Other manufacturers, while attempting to run multiple players, found the task to be very difficult, struggled for a while, and finally licensed SONOS patents. You can start (synchronized) two CD players, each with a copy of the same disc. While this seems as simple as possible, by the end of the first track the players will be out of sync. Unless there are network issues impeding local traffic, a SONOS system will remain synchronized all day and through the night.
As others have suggested, you should work with SONOS phone support. Network issues leave tracks in the diagnostics that are readable only by SONOS support. Meanwhile, try changing the order that you build Groups. All of the network traffic for the Group passes through the first player in the Group. Using the player with the best network connection as the “Group Coordinator” will yield the best results. (Which still might not be very good if there are overall network issues.)
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