A few ‘ standard’ things to try. First, remove the CBC stream from your Sonos app. Then try a reboot of your router, followed by a reboot of all your Sonos. Check for updates (either S1 or S2, whichever you’re using). Then add back in the CBC player to your Sonos. Test.
If you’re still experiencing issues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Just so you’re aware, it’s possible that the Sonos folks may not to be able to help, if the issue is with the CBC servers. They wouldn’t have access to those, but should be able to suggest where the issue is, which could be local, could be a Sonos controller issue, or could be CBC. I don’t live in Canada, so it’s hard for me to test with a similar setup.
I have been receiving the error message below in the Sonos app for the last few weeks whenever I try to listent to the CBC content provider through the Sonos app.
Just to provide a reference, I am currently listening to cbc Yellowknife through the cbc service on Sonos.
So something in my Sonos cache on my iPhone must be mucking things up.
Yep, I just tried with my iPad and it is working just fine with that device.
So it’s just a problem with my iPhone. I tried deleting the Sonos app on my iPhone and reinstalling it. But I didn’t shut down my iPhone between uninstalling and reinstalling. Would that make a difference?
If you’re using the Sonos controller, no. The Sonos controller is merely a remote control to see what is happening on the speakers. However, if you’re using AirPlay 2 instead, then the sound is going through the device before it reaches the Sonos.
Something seems odd here. I’d certainly call Sonos Support to discuss it.
