Sonos splitting my discs

Haven't paid a lot of attention but there are multiple recent topics discussing this.

Might be a Sonos issue so a diagnostic and support call would give it more official visibility than a post here.

Recently I try playing form my PC and I discovered some glitches or errors loading big folders.

The advice ​@Stanley_4 gave me was to use a NAS instead of a Windows PC. Then, after some thinking, I realised that the current streaming services has much better audio quality than my Napster-downloaded mp3 files from the late 90s or 2000s

Thanks for your response. I don’t have NAS and I have no problems with audio quality. My problem is that music on a disc with various artists in iTunes on my pc is split by artist in Sonos. 

Hi ​@Losbert 

Welcome to the Sonos Community!

I’m sorry to hear about this issue you are having with an album with 4 artists showing as 4 separate albums.

I believe you can likely solve this issue by altering the Album Artist tag on each of the files to say, “Various Artists”, and then reindexing. You may be able to do this from within Finder on macOS, or by using iTunes or another metadata tagging app of your choice.

On iOS devices, in the Sonos app, there is now a setting for changing how the system collates albums together - you can adjust this setting by going to Settings Icon » General Settings » Music Library » Group Albums By » Album Artist. If you have an Android device instead, please download and install the Desktop Controller for your Desktop OS and go to Manage > Music Library Settings > Advanced, then under Group Albums using, select Album Artists, as the setting is not yet available on Android controllers.

I hope this helps.

Hi,

Thanks for your input. I have altered the tag to Various artist on each song, updated my music on Sonos app, but no change. There are stil different pieces of my disk in Sonos.

To enjoy the full disc I have to mange it from iTunes on my PC.That will give me the full album, but not the flexibilty with my cell phone.

Hi ​@Losbert 

That is most strange - did it definitely complete indexing before you checked?

Assuming it did, I can only now recommend that you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope they are able to help.

Yes, I have double checked that two of the 15 discs that are a collection had "Various artists" in Album artist" and then updated my Sonos musicl library. There was no reason to make changes to the remaining 13 discs if it didn't work.

I will stop here and manage my music from my PC and use the Sonos app only to halt the music or change the volume.

Thanks for your support.