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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,140 Topics
  • 55,668 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8140 Topics
I
ijenContributor I
asked in Controllers and Music services
Error 900 while adding music library with MacBook and QNAP Qfinder Pro NAS

I’m running Sonos S1 speakers from my MacBook Pro with Qfinder Pro Nas which needs SMB1. QNAP upgraded so that SMB1 is not default. Anyone know how I can change to SMB1?  Any advice gladly received.RegardsIan j

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Corry P
1 year ago
DGR1
DGR1Chromatic Producer I
asked in Controllers and Music services
Have SMB V2 V3 music library issues been resolved yet?

Hi. I am running my music library on a USB drive connected to my router fixed to SMB1. This is to overcome the acknowledged issue with SMB2 and SMB3 that has impacted some users with USB or NAS drives. In my case, the library failed to index when I was using the default SMB2 protocol.I’d rather not use SMB1 any longer than I have to.We’ve just had another software update to 15.7.1 with ‘bug fixes’ in the release notes, so I have no way of knowing if the issue has been resolved yet.Is there any update on this issue? It’s been a long time since SMB support was uplifted and this issue arrived.Thanks.

78813
Corry P
1 year ago
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Parsec2020Trending Lyricist I
posted in Controllers and Music services
One screen should be enough

I have Sonos devices in 3 rooms, and I have a tablet in my kitchen that is assigned as the Center of the sound universe.I want an App, with just a bit of focus on useability.Top half:  Choose what I want to hear (Spotify/radio app).Bottom half: Volume level, both one for all and the indivisual levels.

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Corry P
1 year ago
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BikkieContributor I
asked in Controllers and Music services
reauthorising spotify

Sonos is asking me to reauthorise Spotify over and over again even after reauthorising. Any ideas??

4707
Airgetlam
1 year ago
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AJBryceContributor I
asked in Controllers and Music services
More lost playlists

 I know I’m not the first to have this problem but would be grateful for any suggestions in this forum on how it might possibly be fixed. Lost all my playlists due to being advised that I needed to factory reset components as the only way to switch them to a new wifi network (not moving house, just upgrading TV services which for some reason needs a new network). Two Playbars not reset as I can’t unplug them (wiring considerations) so my question is, if I was able to disconnect the new router and reinstal the old network, might I be able to retrieve the playlists via the devices which weren’t reset? Very annoyed to lose 5+ years of carefully curated playlists….

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UKMedia
1 year ago
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AnthonyHebertContributor I
posted in Controllers and Music services
Font is too small

The Sonos app on Windows is ridiculously small on 4k monitors.  There is no ability to size the font or any other interface control size.  Does Sonos plan to invest a little time into the windows controller to make it a more positive experience.

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controlav
1 year ago
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TumpiContributor I
asked in Controllers and Music services
"Unable to play the selected item" when playing from Soundtrack Your Brand

On the Android Sonos app that is paired with Soundtrack Your Brand when trying to play selected item from Soundtrack Your Brand Sonos app says “Unable to play the selected item”.Tried restart of apps and repairing.Please advice on how to fix this.

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Corry P
1 year ago
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SlamDesiRenowned Enthusiast II
posted in Controllers and Music services
Latest Desktop Update Crashes Sonos App Continually

I fired up the desktop Sonos app on my wife’s older iMac. From day one, when I get a prompt to update the app, I’ve done so without any issue whatsoever.  This time, upon the Sonos app restarting, it crashed and continued to crash even after I tossed the S2 app (and all components) and reinstalled it.  So, I tried removing the S2 app again and installing the S1 app since my wife’s iMac is still running OS El Capitan. (as noted, it’s ALWAYS continued working prior to yesterday).Is there anyway I can download an older version of the Sonos Desktop App for Mac OS so regain use of my Sonos library on this computer?Thanks in advance.  Brad

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buzz
1 year ago
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Clarkey2021Trending Lyricist I
posted in Controllers and Music services
S2 (15.2) won't open days after updating/using

I’ve got a Sonos Play 5 (2nd generation) and I use the S2 app on my MacBook Pro. I updated it recently to 15.2 with no issues. Several days later of using it, the app unexpectedly quit and won’t reopen. I’ve tried deleting the app and reinstalling it - no change. Safeboot and a test user account have no impact. I’ve even tried to install the S1 app but it too crashes upon launch.I understand that 15.2 no longer supports El Capitan (I’m unable to upgrade the macos) but interestingly enough the S1 app has also been updated and it too no longer supports my computer.Is there a link to go back to the previous S2 app version? I’d simply disable automatic updates and that could work.

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1 year ago
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old_grooverContributor I
asked in Controllers and Music services
How to get started on an old iMac running El Capitan?

I am trying to get Sonos S2 running on macOS version 10.11 (El Capitan). The current macOS controller app, version 15.2, simply crashes on startup.I note from this page https://support.sonos.com/en-gb/article/release-notes-for-sonos-s2 that it requires macOS 10.12 which explains the crash. It would seem that I require Sonos S2 15.1, the final release that supports macOS 10.11. However, I can’t find a way to download previous versions of the app - is it possible?I have another Mac that still has Sonos S2 version 14.19, so I copied that over. That runs but insists that it must be updated. I can’t find a way to just make it run and work with my system, despite it still working fine on the other Mac.So… is there any supported way to run Sonos S2 on El Capitan now?

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C
1 year ago
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SlamDesiRenowned Enthusiast II
asked in Controllers and Music services
Transferring Sonos Library to New iMac

Well, I’m not a huge fan of change but, I’m in the midst of it since we upgraded my wife’s iMac recently. Her’s was running El Capitan (don’t judge me) because… it worked for what she/we used that computer for.I simply copied the 38GB Sonos library folder to a Crucial SSD drive and then ejected It from the old iMac and plugged it into one of the new iMac’s Thunderbolt ports. I planned on leaving that SSD plugged into the new iMac and redirect the Sonos S2 app’s path to that folder. No such luck. I wasn’t allowed to do it. After much frustration, I reformatted the drive while plugged into the new iMac and dedicated it as her Time Machine drive. (note: the Sharing/Permissions rigamarole didn’t really have an effect on creating access)My question is: IF I purchase a new SSD, format it while connected to the new iMac and then add the Sonos folder to it, do you think I can create the new path for the Sonos app to connect to it? I feel much of the problem lies with Apples OS but, I’m an old

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S
1 year ago
denleschae
denleschaeContributor I
posted in Controllers and Music services
Sonos Radio scrobbles duplicates and triplicates

I have Last.fm connected to my Sonos system. When I play anything from Sonos Radio I’ll get anywhere from 1 - 3 scrobbles per track. Comparatively if I use the Sonos app to playback content from Apple Music or Plex I do not get any doubles or triples. Any reason why only Sonos Radio would randomly scrobble 2 - 3 times?

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CanisLupusNL
1 year ago
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John_54Trending Lyricist I
asked in Controllers and Music services
new sonos app

I have gen 1 speakers running through  S1 controller.  Today I’m getting email messages and in-app messages to download “ the new Sonos app.” Anybody know if that app is replacing S1 or is it for S2? 

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J
1 year ago
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AB2506Contributor I
asked in Controllers and Music services
Bluetooth Turntable to Era100's to Arc?

Hello,I am wondering if the following setup is possible with Sonos. I have a bluetooth turntable, that would connect via bluetooth to the Era100 pair. From there, will I be able to also use the Arc soundbar?

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1 year ago
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freebsfitnessContributor I
asked in Controllers and Music services
iheart connectivity issues

We have a Play:5 speaker and sonos Connect. The connect unit is attached to a receiver, so that receiver transmits the Music two for tanning rooms. The plate five speaker is in the fitness center playing in the majority of the space.  We have been constantly losing connectivity using iHeartRadio. We are able to play Amazon music continuously without any interruptions. We also run Lorex camera system for security. Everything was running fine since May 1 when we opened and now a week ago the interruption of audio has started looking for any advice from the community? Thank you in advance.  IT guys have created separate networks for all cams, sonos players and everything else we have going on in the facility. We can’t figure this one out. 

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Jamie A
1 year ago
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POG2023Avid Contributor I
asked in Controllers and Music services
Audio dropout on BBC Sounds

Seen a number of threads on the topic of audio dropout on BBC Sounds, however not sure if there is a definitive fixI've seen this problem within the last week. Select a BBC station and it drops out after a few seconds. It does this a number of times and then appears to settle.Does anyone have a fix for this? Thanks 

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Jamie A
1 year ago
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DesertMausContributor I
posted in Controllers and Music services
Solution to using smbv1 with S1 controller

Hi! I found my solution to having several Sonos devices still on the S1 controller and needing a smbv1 Nas device to share my music library. Finding a current router based nas or a current nas with out of the box support for smbv1 seemed fruitless short of spending more than I wanted, so the low cost alternative was to build one myself using a raspberry pi 4 with a USB attached drive and running open media vault, which allows setting smb to v1. Definitely not secure to put accessible from the internet,  but secure enough for my home network. Streaming from it to my sonos devices is back!

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Jamie A
1 year ago
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katyalf50Contributor I
asked in Controllers and Music services
Samsung S20 Ultra Connectivity Issue with Spotify and Sonos

I'm currently experiencing connectivity problems with my Samsung S20 Ultra phone when using the Spotify app. Specifically, I cannot see my Sonos devices to connect. However, when I check with another Android or Apple device, the Sonos devices are visible and connect seamlessly

861
Jamie A
1 year ago
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greg791Contributor I
asked in Controllers and Music services
Apple Music unsupported digital rights management system

A brand new recording of Sweeney Todd was released to Apple Music on September 8, 2023.It plays fine on Apple devices, but Sonos keep returning:Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8,

1531
Jamie A
1 year ago
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EdwardPC56Contributor I
asked in Controllers and Music services
Unable to stream new Stones single.

I cannot play the new Stones single through Sonos app. I can, however, play it via Airplay. Screenshot of error message follows. Any thoughts?  

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Jamie A
1 year ago
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Brie78Contributor I
asked in Controllers and Music services
unable to add mixcloud

I can't add the mixcloud app to my sonos account. Please help.

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Jamie A
1 year ago
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S6photographyTrending Lyricist I
asked in Controllers and Music services
can you help me add Ibiza global radio?

Hi, I have a Sonos one SL and I use the sonos app on IOS. When in ibiza I used a sonos system in an air bnb and played ibiza global radio on the app. All fine. Came back to the UK and bought my first sonos to play it here. Setup and the app won’t find Ibiza global radio or any other ibiza stations really. I’ve added tunein but that won’t find it. I’ve researched about adding radio but not getting anywhere.Am I able to add this on the sonos app and play in the UK? Presumed it would just find it straight away no problems. Struggling, help!thanks 

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1 year ago
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proth322Contributor I
asked in Controllers and Music services
the Sonos spotify API is missing all podcasts

With Stitcher going away (does Sonos even know this?), I transitioned to Spotify to listen to my podcasts on Sonos. Open Spotify on the Sonos app and all you get is music playlists. Why doesnt the interface match the actual Spotify one, and why is this the case with just about all of the Sonos APIs. They are all missing some key elements. 

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J
1 year ago
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KingJonContributor I
asked in Controllers and Music services
Sonos won't add my music library

Hi all, I have a large-ish music library, around 30,000 files, mostly mp3 and a few flac.I've shared the music folder on my PC and want to add it to Sonos app so I can play it on my speakers.I do the 'add library' steps, give the path, username, password and that's all fine.On the Sonos home screen I think see the Music Library with a message that it is syncing.So far, so good.However... When I return to check on it later, the Library icon is gone from the home screen and the library is not shown in settings.I go through the process again and the same thing happens, I've tried it 5 times now.I've rebooted the PC in case of any issues there (no errors showing there).I'm sharing this library successfully to Plex so I'm pretty sure my library / PC is not the problem.Also, I've added Plex to Sonos and that can play fine.I could just use Plex but I'd rather not be tied to it and would like to see the native Sonos library interface.I'm using the latest version of the Sonos app for Android 13

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K
1 year ago
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Joao JovemContributor I
asked in Controllers and Music services
Missing favourites

Using Sonos on Android favourites do not appear anywhere

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ratty
1 year ago
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