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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,205 Topics
  • 51,692 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7205 Topics
M
MjroseContributor I
asked in Controllers and Music services
sonos unit isnt recognized im using an iphone 11

I live in a studio apartment my Sonos speaker is in the bathroom. My router is in the living room on the other side of the bathroom. There’s a closet between the bathroom and the router I can’t seem to get the system to recognize the speaker it keeps telling me to unplug and replug in the router. It still doesnt recognize the sonos speaker. Any ideas how to fix this?

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buzz
1 year ago
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kh57Contributor II
asked in Controllers and Music services
Feature Request: Need a simple jump forward / backward control button in controllers

I’m using my Sonos more and more to listen to podcasts.  Would really help if the controllers had simple buttons for a 30 second jump forward, and a 10 second jump backward in whatever is playing.  Yes I know I can move the current slide to move to a new spot in what I’m playing… but this is hyper sensitive, a set time jump forward / backward button would be much easier when listening to podcasts.

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controlav
1 year ago
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TheFritz89Contributor I
asked in Controllers and Music services
Plex „Unable to browse music“

I‘m not able to browse my Plex library. The Sonos app shows „unable to browse music“. Plex Server is on local network on a synology NAS and up to date.My Diagnostic number: 1000464559

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Jamie A
1 year ago
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BeetleContributor I
posted in Controllers and Music services
Please let me turn off Sonos Radio.

I have spent thousands on Sonos product and I resent the fact that Sonos Radio is being shoved down my throat. Please let me turn it off, hide it or move it to the bottom of the list. It sucks and is in the way. It is wrong of Sonos and their developers to not allow customers to choose their own services. 

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1 year ago
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Charles_29Contributor I
asked in Controllers and Music services
Loss of SIRIUS XM functionality on SONOS app

None of my devices (mac, iphone) now show me the contents of SIRIUS XM. SXM is among the services I can play, but I can't see any channels, on demand programming or anything else. This started for no apparent reason several weeks ago. The other services work as they always have. I've tried removing the SONOS app and reinstalling. I can only play SXM with voice commands, but this is limiting. I'd appreciate some advice.

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C
1 year ago
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BarraboyTrending Lyricist I
asked in Controllers and Music services
Syncing with NAS

My music library is stored on a NAS. When I upload a new album and ''update music library'' on my Sonos app it quite often only syncs a few of the songs from that album. They're all the same file type

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B
1 year ago
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GtrPlyrInLAContributor I
asked in Controllers and Music services
Not getting Atmos via LG OLED C8 direct from Amazon Music App to Arc

Hello there community!I have an LGOLED65C8AUA, I stream Disney, Netflix, Amazon Video, HBO Max & Apple TV direct from the TV to my Arc. The only app that doesn’t seem to be working Amazon’s app (I do have their unlimited service). Is this the way it is? Am I forced to use S2 direct ONLY if I want to listen to my music from Arc/Sub/(2) Ones as back speakers?...again, it’s coming direct from an ARC HDMI TV (not eArc) direct to ARC and all the other apps are working fine although Amazon Music is the only Music Streaming App out of all of them listed.I’m trying to make anything work other than having to directly use the Sono’s Music App (S2) because from S2 you don’t know if any song you are searching for (in Amazon) is any particular quality until you actual select it. It’s a really poor experience to say the least.

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G
1 year ago
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corbatgaContributor I
asked in Controllers and Music services
Roku Sonos Controller

Is the Fee for this Roku Sonos Controller a one time fee or monthly?

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C
1 year ago
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SeriouslyZonosContributor I
asked in Controllers and Music services
Does playing music by using Alexa strip Dolby Atmos mixing?

Hi there,  I noticed a difference in how songs are displayed in the Sonos app when I play a playlist on Amazon music directly from the Sonos app vs telling Alexa to put a playlist on. I have a playlist with all Dolby Atmos songs on Amazon and when I play it by selecting it from the Sonos app it displays Dolby Atmos in the app. When I tell Alexa to play that same playlist though and check in the app the Dolby Atmos titling isn't there.  Is this just a visual or display glitch of some kind? I'm not sure if it's just in my head but I do think I hear a difference between the music being played directly from the Sonos app vs Alexa.  Would it be possible for this to be fixed somehow? 

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G
1 year ago
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SulliburyContributor I
posted in Controllers and Music services
iOS piggy-back device connections

I’m not sure how to word my question, but here it goes  however, I don’t want to ‘hear’ any comments that blames someone else.I would like to know the technical process that explains why compatible and connected devices cannot piggyback on each other for full control. For example, I open Sonos using my iPhone. I have the Amazon Music app on my phone; Amazon Music shows on the Browse screen in the app, and plays perfectly. I also have the Amazon Music app on my Apple Watch which can control the music on my phone.  So my question is, why can’t I control the Amazon music playing on Sonos which is connected to my phone, using my Apple Watch? I’m logged in to Amazon in Sonos and my phone and the Amazon Music app is on my watch and is connected to my phone.  If Sonos has granted access to my Amazon Music account and my phone app is open and logged in, I just want to understand why the devices can’t be linked and utilized. 

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Ken_Griffiths
1 year ago
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DavekgContributor I
asked in Controllers and Music services
My cloud home service not updating

I’m using my cloud home as a service on my Sonos. All works well, but when I add an album or even rename an existing track, it doesn’t update on the Sonos listing- anyone else had this?

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D
1 year ago
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NS ParrotheadContributor I
posted in Controllers and Music services
Losing connection to Spotify

In order to listen to Spotify, I have to delete and reload the Sonos app, and reboot my router every time.  After six months of this, I’m almost ready to move on to a different system.  Has anyone found an effective solution? 

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Mr. T
1 year ago
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nbelaniContributor I
asked in Controllers and Music services
S1 app not permitting Play 5 to be added

I have one speaker (Play 5, gen 1) compatible with S1 app only.  All other speakers are compatible with S2. I have reset by Play 5 but am unable to use S1 to add as new speaker.  Upon launching S1 app, i’m prompted to ‘Use Sonos S2 app.’   Please advise.  

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M
1 year ago
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michalfiraContributor I
posted in Controllers and Music services
YouTube Music and YouTube streamig

Since last year I’m having issues streaming YouTube Music and YouTube (audio only) to my Sonos devices. I was able to stream YouTube to my Ones as well as to Sound bar paired with older Sonos 1s. Now when I try to stream something from YouTube (using my phone) content is being stopped and there is this “sad” face screen in YouTube.The same is when I try to stream anything from YouTube Music using Sonos App.I read some funny answers on this forum (like try to remove and re-add YouTube Music - yeah tried that, and it didn’t work) but no real answer why YouTube-related apps don’t play well on Sonos.All I have is “Unable to play “song title here” - unable to connect to YouTube Music.Oh.. and the Error logs, here you go: Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnable to play 'Sacrifice' - unable to connect to YouTube Music.Monday, February 6, 2023 - 9:11 AM Central TimeUnabl

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UKMedia
1 year ago
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greygoose19Trending Lyricist I
posted in Controllers and Music services
Sonos Net with 5g only

i'm trying to figure out is sonosnet is right for me….i do not want to use the 2.4gz band. i have a new wifi 6 router and no other devices in the home that utilize that bandwith. What happens when i disable the 2.4gz bandwidth in my router, attatch one sonos speaker to the router with an ethernet cable? will the sonos system still craate its own mesh 2.4gz system independently of how the router settings are set. I'm hoping that would be the case….that way, i would have a sonosnet 2.4gz system running invisibly in the background where non of my devices would attempt to connect to it. i could utilize my 5gz with all the rest of the my devices and not have to worry about any interference.  if the sonos system is running on its own private band, how will i control the system when my primary device (cellphone) will be connect to the 5gz network and the sonos will be connected to its own mesh? appreciate any insight on the matter.. gg

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1 year ago
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jeffreyjjenkinsmdContributor I
asked in Controllers and Music services
pop up blocking S1 app

We have both S1 and S2 speakers and have both apps, essentially creating 2 systems in our home. I’m fine with that. What I’m not cool with is when I try to get onto my S1 app and it gives me this pop up that you cannot exit out of and blocks my S1 app.  HOW DO I GET THIS TO GO AWAY?! SONOS is not what it was when we got our home system initially and now I can’t even use the majority of it.   (And don’t get me started on the constant random disconnect of our two Roams…!) 

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J
1 year ago
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MikeyTagsContributor I
posted in Controllers and Music services
Apple Music Favorite Artists vs. Library Artists

Using Sonos S2 app with Apple Music service, signed into my Apple account.Navigation: Sonos app > Music icon (Browse) > Apple Music > ArtistsStarting Saturday morning, all of my Apple Music favorite artists started showing in the Artists section of the Sonos app, as opposed to only the artists whose albums I’ve added to my Apple Music Library. I now have a long list of artists with no songs/albums to play. This is making it difficult to find specific albums i added to my library, sorted by artist name.If I go to Albums instead, only the library albums are displayed (as expected), but they’re displayed in alphabetical order of album title, not by artist > album.Anyone else having this issue? Any recommendations to fix or work around it?  

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M
1 year ago
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JuancContributor I
asked in Controllers and Music services
Can't play Tidal Track Radio on Sonos app

Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!! 

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controlav
1 year ago
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DarkmoonContributor I
asked in Controllers and Music services
Add user member to system

How do you add an additional user to an existing Sonos system so they can play their own music library on the system? Sonos System 1 -  I’ve googled and the instructions aren’t correlating with tabs

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C
1 year ago
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RalphxyzContributor I
asked in Controllers and Music services
How to adjust Bass

I have a ARC and a BEAM both need tweaking.How do I adjust treble and bass?

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R
1 year ago
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SailboatContributor II
posted in Controllers and Music services
S1 Controller will not open in macOS High Sierra 10.13.6

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

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1 year ago
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TimNantaisContributor I
posted in Controllers and Music services
Remote

My TV has an IR (Toshiba) but I use my remote from Bell Fibe, I’ve tried to sync both, they control the volume when I look at the Sonos app buy also trun the volume on my tv speakers. Help, maybe my TV is not compatiable? It’s not a smart TV.

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buzz
1 year ago
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CapeCodGregHContributor I
asked in Controllers and Music services
S1/11.6.1/Mac Catalina/MacOS Extended SSD: Can add Music Lib but I see no music listed

Hi.  I have a pretty old Sonos S1 system with a bridge, which has the latest 11.6.1 software.  Works great with all streaming services.  I have an old iTunes Music Library on a newly formatted Mac OS Extended (Journaled) external hard drive.  I am able to see this library directory when I select to mount a Music Library from the Sonos app, and it tells me it’s pulling my songs in (“SonosMusicLibrary” is now set up on your Sonos system.  Your music is now being added to your Sonos system.  This may take several minutes to complete), but that never happens and I see no songs at all in the Sonos app (running on a MacOS laptop with Catalina, a pretty new iPad or my Android phone).This is a Music Library directory that I used to have mapped to Sonos before S2 came out, so it was working great at one time.The original library is very large, so I created another directory with just a few MP3 directories in it and that still does not work.I submitted Diagnostics 989657620.Please recommend what

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1 year ago
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FernandoHDContributor I
asked in Controllers and Music services
gobeWhere have all the Sonos collections of music and sounds?

I can’t find the Sonos sounds and music collections in  my app Sonos. I have received a message in the app with the new releases, but, what do I have to do to listen to them?I can see a lot of radio stations in Sonos Radio, but not their own lists. They are all gone. My device is an iPhone 11 Pro Max.  

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Ken_Griffiths
1 year ago
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wslaterContributor I
asked in Controllers and Music services
Connecting iPhone 14

Recently purchased iPhone 14 Pro and it doesn’t connect to Sonos. Previous iPhone worker fine.

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Airgetlam
1 year ago
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