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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,139 Topics
  • 55,668 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8139 Topics
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Lemster86Contributor I
asked in Controllers and Music services
Connect Amp - no audio from one side

The Connect Amp that drives my four outdoor speakers no longer outputs sound to one side (right side). The other left side works fine and I have switched the speakers around to make sure it’s not the speakers.Tried rebooting and resetting to no avail. Is the amp blown?

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1 year ago
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TC SharonContributor I
asked in Controllers and Music services
Port will not connect

Port will not connect. Port was set up and working. Haven’t used for awhile. Network has not changed. Have reset router and taken port connections out and put back in. Still will not connect.

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Airgetlam
1 year ago
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JakeDadContributor I
posted in Controllers and Music services
Multiple Computer Music Libraries with Sonos App

I’ve been using Sonos speakers and enjoy them.  I had to accept that they took away “On My Phone” option, but how can one access Sonos on another computer in the hosuehold and use one’s music library as well? When I access the Sonos app on my mac, it reads the one I’m using at the time.  My spouse can’t just open the app on her computer and simply add her library as well.  Nobody wants to remove the current music library in settings and then update the new computer’s different library each time it’s used in the house? This makes NO sense.  Any help is appreciated.  If this isn’t fixed or planned in the near future, it’s time to sell the system.   Thanking you in advance.

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Airgetlam
1 year ago
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EscapevelocitydrumsContributor I
asked in Controllers and Music services
Only some of YoutubeMusic Playlist displaying in sonos

Hi,I have a YouTube music playlist with 1127 songs. In the Sonos app not even half of these are being displayed. It stops somewhere around 400.I have removed the service and added it back, this doesn't help. I have reset the entire system, this didn't help either. Any ideas how to make the entire playlist display for browsing ? 

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1 year ago
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MauiAlohaContributor I
posted in Controllers and Music services
Missing Imported Playlists in Sonos S2 Controller Music Library

As stated, my Imported Playlists do not include my iMusic library playlists. I do not subscribe to iMusic streaming service. My music library resides in the customary location on my Mac HD. I am running Mac OS 12.0.1. Any suggestions?

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el rubio
1 year ago
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ERJTrending Lyricist I
asked in Controllers and Music services
Changing Music Library from NAS to Mac

I recently decided to switch to a 2x2 TB SSD RAID drive running in an enclosure off of my Mac mini, replacing an old but not-yet dead NAS.  The NAS did backups and held my music files.  I found such cheap (Intel) SSDs that the whole thing came it at about $200, which is cheaper than a comparable NAS with mechanical drives.  It seemed pretty simple to swap, with OSX Extended (Case sensitive, journaled) format partitions for public files (music), Time Machine, and Misc on each of the two RAID drives.  Time Machine loves it, and I can read and write to the other partitions as normal.  Sonos, not so much.  When I specify the path to my music, e.g., /Volumes/Pubic RAID/Shared Music/iTunes, I get maybe 10 seconds of indexing (lots of music, so it should take a long time even off of a fast SSD) and then no music in either the Mac or iPhone app.  If I do the same process off of my base HD, which is a tiny SSD that is APFS formatted, it works (for the 10 or 20 tracks I have there).I’d deeply ap

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1 year ago
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socket1150Contributor I
asked in Controllers and Music services
Cannot remove music library sources

I have 2 music sources I want to remove, but there is not option to remove. One source is from my NAS, and another from a PC. Both disply on the windows desktop app as well as the mobile app, but neither show up on ´manage library settings´ on desktop, or ´services and voice´on andriod app.How can they be deleted?

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ratty
1 year ago
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JoonalaaksoContributor I
asked in Controllers and Music services
Music services not showing in S2 app

Hello, suddenly all music services disappeared from the app and when trying to add new ones, the page is completely blank. I'll add screenshots on this.The system and all products have been reset, updated and tried to logout/login of the account. The app works on our other systems but not this one. 

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Airgetlam
1 year ago
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TwincamanAvid Contributor I
asked in Controllers and Music services
Chaotic Update process

Every update is torture.   Sonos seems like a pretty with it company so why is the update process so difficult?

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1 year ago
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johan_stalContributor II
asked in Controllers and Music services
Wake Up

Ok so i have a commercial gym and i have SONOS for the music.I have had it for some time and it works good, i have it set to wake up at 03:55 in the morning right before the gym opens up.The gym is open from 04.00 in the morning until Midnight.But what i would like to do is at 00:05 is to start a new playlist with Alarm Sounds because i have some member that stay behind closing hours sometimes.I want this playlist to just play for maybe 10min and then stop. How do i set this up?Regular music start at 03:55 in the morning and stop playing 23:59 when the gym closes Start a new playlist at 00:05 (after midnight) where i have Alarm sounds :) that plays for just 10min and then stops and nothing else plays until 03:55 when the regular music starts againI have been looking around but i am not confident to set it up correct and i dont want alarm sounds to be on from 00:05 and all night :) haha

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Mr. T
1 year ago
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StansterContributor I
asked in Controllers and Music services
play music stored on solid state drive

Is there a way to play music stored on a portable hard drive ?I tried plugging the drive to my asus router but it doesn't pick it up.Ta.

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ratty
1 year ago
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Mark1668Contributor I
asked in Controllers and Music services
Sonos adding commercials to alarm?!

This morning I woke up to a laser surgery commercial, followed by music from the non-commercial radio station I had set as my alarm on Sonos (mid-song). The commercial was not from the radio station. Previously the Sonos alarm would go straight to the music I had set as the alarm, and it was great. Now it’s not great at all. It seems Sonos is now inserting commercials. Is there a way to avoid these commercials? 

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1 year ago
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Matty72Avid Contributor III
asked in Controllers and Music services
Disable volume control on Android via physical buttons

When playing Spotify to Sonos via Wi-Fi on an Android device, sometimes I need to change the volume of another application (such as the Clock application) using the device's physical buttons so that I can hear an alarm sounding. However, this simultaneously and unwantedly increases the volume of the Sonos speakers. Is there a way to disable controlling the volume of Sonos speakers via the device's physical buttons and limit control of the speakers' volume to the Sonos application only?

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Corry P
1 year ago
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ArchmageContributor I
asked in Controllers and Music services
BBC Sounds podcasts not available this morning.

Today, when selecting any of my subscribed BBC Sounds podcasts, I get the message that they are no longer available on BBC Sounds. But they are, and I have to play them through the BBC Sounds app on my iPad. Sonos status page says all services are running fine, so no idea what the problem is. All was working well yesterday. Live radio from BBC Sounds is working ok. 🤷🏻‍♂️ Anyone else having this issue today? I’m based in the UK.

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1 year ago
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TriumphantOContributor I
posted in Controllers and Music services
Ignore "the" when sorting

At the moment, iTunes is the only app I’ve seen that ignores the first “The” in names of bands and albums. Can’t Sonos do the same?BThe BeatlesFThe Future Sound of LondonUThe UndertonesCorrect. TThe Beatles The Future Sound of London The UndertonesIncorrect. I shouldn’t have to rename everything to something like “Beatles, The” to get it to show correctly. Also, I don’t know if Sonos can be made to read Apple’s sorting tag, or adopt similar, so artists are sorted by the correct letter - Lionel Richie should come under “R”, not “L”.

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106rallye
1 year ago
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Dcgman#1Headliner I
asked in Controllers and Music services
Playing iTunes to Play Fives direct using auxilary cable

I am out of patience as far as trying to play My Music from Windows using my Sonos S2 app. So in the meantime I connected an auxiliary cable from my laptop (windows) to Port. I guess I could have connected it to my Play Five instead. When I play the selected album/songs from iTunes (on my laptop) to Sonos speakers my S2 app shows its being played through Airplay. Is this correct? Isn’t it being played through the aux cable from laptop to Sonos? Reason why I’m using aux cable to play my music library is because when I select album/song using my S2 app I get a warning Unable to play ‘………..’ -access to //Mycloud2100/music denied. 

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J
1 year ago
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craigskiHeadliner I
asked in Controllers and Music services
Sonos BBC Sounds service says - 'Radio nnnnn' is no longer available on BBC Sounds

When trying to play any station using BBC Sounds service in Sonos I get the above message since around 10:00 today, has been working fine. I can play station OK using BBC Sounds App on phone, anyone seeing similar? PS - can the mods change subject typo should be BBC Sounds not BBS 😀

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Corry P
1 year ago
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AllenPContributor I
asked in Controllers and Music services
Update to 15.2 Error

Sonos-required update to 15.2 produces “unexpected error” message on Mac. System unusable until update is completed. So I’m trapped. Update on iPhone and iPad to 15.2 worked fine. What gives? 

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1 year ago
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Mr KeithProminent Collaborator I
asked in Controllers and Music services
ITunes and imported playlists

I’ve never had a problem importing iTunes and its playlists until now.I total, my music library consists of about 61,000 music tracks.I’ve added probably a 1,000 or so tracks recently.I’ve got about 400-500 playlists. Most of them only have 40 to 50 songs on, although the largest is abut 150 songs. In total there are about 12,000 songs incorporated in those playlists.My iTunes management of those playlists places all of the artist specific playlists in an “Artist” subfolder, and all of the themed playlists (like songs about summer, etc) in a “Themed Playlists” subfolder.This has all uploaded to Sonos without any issues- well the occasional fail, but soon sorted and loaded again.Recently, I’ve added about 20 playlists. But I’ve also deleted about 100.Now, when I update the music library, it can’t complete, as it says it doesn’t have enough memory to do it. It loads all of the music but only about 90% of the Artist playlists and none of the Themed playlists. When I run the update to the

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Corry P
1 year ago
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Rob HendriksContributor I
asked in Controllers and Music services
Sonos not searching Spotify - again?

A month ago Sonos showed “Search returned no results for ‘rammstain’ in Artists”.It only worked if there was a non-alpha in the artist name, e.g. AC/DC or Oomph!The issue was solved within 2 weeks or so, but it looks like it’s happening again. Or is it just my Sonos? Thanks for checking.

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Corry P
1 year ago
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WalternowickiContributor I
posted in Controllers and Music services
spotify artist search WORKAROUND

Just discovered that if you put the artist name in quotation marks “ red hot chili peppers” search will work..  you’re welcome!

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Corry P
1 year ago
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yardmusicContributor I
asked in Controllers and Music services
search spotify via sonos not working

sonos search via spotify. Using Sonos 1.  No search available for artists or genres via sonos.  Been going on for about a week now.  Trawled the internet and appears there is no fix, Really frstrating, Any help gratefully received, 

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Corry P
1 year ago
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Russ1309Contributor I
asked in Controllers and Music services
Unable to search by artist in Spotify

I am unable to seach via artist in both classic and new search. I can seach when in songs and albums however. ANy thoughts? 

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Corry P
1 year ago
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KkhausContributor I
asked in Controllers and Music services
artist search

Artist, regardless of artist, is not showing results from Spotify. And, the new search pulls zero results despite saying all services are operational. Please advise. 

63211
Corry P
1 year ago
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yonan32Contributor I
asked in Controllers and Music services
Spotify switching to bluetooth earbuds after away from then back near phone

I’m encountering a weird user experience when using Spotify connect through phoneI am using a hearing aid that is bluetooth connected to my phone I start a song on Spotify on my phone, then send it to my Sonos to play I often leave the room, and thus my bluetooth connection would be interrupted. This is not the issue, as the song will keep playing on my Sonos But when I came back to my room, and my hearing aids got connected again, Spotify will then switch back to my hearing aid, and thus the song will stop playing on my Sonos.Not sure if this is a Spotify issue or Sonos issue? 

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Y
1 year ago
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