Controllers and Music services

I have a Google Mesh setup and never had a problem with it with Sonos (I know all the stories about the bands) . Update new app and it keeps dumping my system. Support blames the mesh and it's band with choosing. I mention I have a Boost I never installed but saw it wasn't working with the new app. Move to an hour later and a new update lists fixing issues eith the Boost. Open the box, start the install. After it sees the Boost, it tells me to disconnect the ethernet cable to start the next step. When I do that, it just shoots back to the settings page. Have tried two dozen times and the exact same thing each time. Anyone else know how to get around this?

Attempting to add 2nd Amp.  For several days would not accept the pin. Today it accepted the pin and now shows up as “not registered”.  amp is connected to Ethernet.   The button bellow the Amp is not registered says “Fix it”. get a let’s Finnish adding your Sonos Amp to your system, hit continue, message reads, There’s a update available for your Sonos Amp that must be completed before you can use it. Hit the update button and get Error Code 1002

My speakers have stopped working since the app update 

My app changed on my IP phone and I no longer can access or find my personal Lists I set up over the years

Hi guys , I've done all the updates that's been sent out by Sonos to the new app and STILL there are no notification area controls for the home screen and Trueplay does not appear in the app , there's no toggle to turn it on or off , it also flashes up " can't connect" when I open the app , even now a couple of weeks on and the app is still garbage 🗑️

Splitting off a thread for the new Web App in an effort to separate feedback from the ‘announcement’ thread that is justifiably dominated by mobile app feedback.First and foremost, thank goodness the Windows (and Mac?) Desktop Apps still work! That allows us to use (okay, attempt to use) the new web app without going completely ballistic.I’ll start with something nice to say: it’s amazing that the Web App works, being quite an architectural departure from anything before. It picked up my local library and played music AOK on my first go.QUESTION: has anyone seen album art from their local library display in the Web App? I’ve not seen any such album art display, be it albums in Sonos Favorites or navigating through Your Sources > Music Library > Albums or zooming down to a single album or ‘now playing’. Using a streaming service, all of those methods display album art so the functionality is kinda sorta there. And yes, I’ve waited a full 90 minutes for something to happen.I’ve rea

where is Sonos radio rock pantheon? I can no longer find it after upgrading the app.

It’s been over two weeks since I purchased my Move 2 and I’m still unable to use it due to the new update.  Each time I try and add the speaker it says “Sonos needs local network access for set up.  In iOS settings, tap Local Network, then return to the Sonos app.”The “local network” is already toggled on, and when I return to the Sonos app, it redirects me to turn on “local network”… which is already turned on.  The app is stuck in circles with no fix to be found.  I can’t even use bluetooth on this speaker as you have to first set it up in the app.  It’s basically a $400 paper weight!  I feel like I’m taking crazy pills!  Sonos has not even bothered to informed us on when or if they ever plan on resolving this issue!I don’t care about alarm clocks or the new crappy interface.  I just want to use the damn thing!Oh, and good luck adding your new headphones to this nonsense! … Thinking of switching systems all together if this is how Sonos is gonna roll. 

App not connecting to my music library on iOS 

Bonjour Dans la nouvelle version de l appli.Où se trouve nos listes de lecture que l on a complété depuis des années ? Moderator Note - Translation by Google:Good morning In the new version of the app.Where are our playlists that we have completed over the years?

A very basic question.I have all my music stored on my Mac in iTunes. I used to use the Search function in the old app to find albums and individual songs and play them through 2 x Sonos 1, a Sonos 3 (old school) and a Sonos Roam.Now, it looks like this option has been taken away from me in the new app.Why? Will this functionality be restored in alter app updates?

Hi there, Android user here.I borrowed an iPhone to calibrate my speakers, right after the new App was rolled out (first version of the new App).I am pretty sure I saw the “trueplay on/off” switch on my Android right after this.Today (I think there was one update to the new app), I do not see  the “trueplay on/off” switch anymore.What does that mean?Are my speakers not longer trueplay calibrated? Did I somehow lose this new calibration? Is just that “on/off” switch missing in the new update. Does trueplay not longer exist?The third topic I ask, because additionally I can not use the automatic Trueplay feature on my Sonos Move (v1) anymore. There is no way to turn the build in microfone on. Not with the app and not with touch control on the Move itself.

Sonos error message “unable to play “song” connection to plex was lost”. Plex on Sonos can move between music folders and tracks, but once a track is selected same error message occurs.This started happening mid February 2024. In the past this has happened every time there is a new release of Plex media server. To fix the problem I would log into Plex media server on my Synology NAS DSM18+ running V6.0 to find a message that an update to Plex was available. Same message now, and new version of Plex media was server released Feb 13, 2024. New 64 bit version for Synology 6.0 installed ( stop Plexmedia server from running, download and install correck .spk file, re-start Plex media server). But problem persists.Sonos on iphone can play Amazon music and other apps- TuneIn fine. Plex by itself on iphone can play music from Nas fine.Sonos support contacted twice- Sonos re-booted, router/modem re- booted- no change. Speed of Internet checked and over 350 mbps/sec. Sonos deleted and re-install

Hi, I don’t want to moan, But I have just done a app update & wished I hadn’t bothered, Now my Sonos amp won’t connect to my network, I’ve done a factory reset on my amp, I can see all of my other Sonos appliances & when I try & connect my app again it ask me for the passcode on the bottom of the amp witch I have put applied, Know it is saying that amp is not registered  ?? 

The new app is missing the Classical category.Sirius > Music > Explore Genres & MoodsI also tried searching for “Symphony Hall” and “Sirius Pops” (two channels in the classical music category) and they are not found.Verified they are still active channels in the actual Sirius app.Using Mac version 16.2 build 79052294 and S2 build 80.00.04 iPhone controllers.

Hi All,The new app from release, through to version 80.00.08 hasn’t been able to run Trueplay completely.  If I disconnect my Era surround and run Trueplay against my Arc and Sub it works fine.  Add the era’s and it fails each time.Arc is wired, sub and era’s are wireless.  Everything worked fine before updating to the latest app.Error msg: Run Trueplay; rotate phone listen to noises; move to next stage, walking around the room; at the end of this stage the yellow circle spins, reaches the top and does nothing.  Only option is to cancel.Has anyone experienced something similar?To add: Phone is iOS 14 Pro max, running iOS 17.5.I reached out to Technical support team on 8th May who were brilliant at diagnosing the problem but did not have a resolution.  

https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco 

How do you adjust bass/treble on the new Sonos app? I have the Ray..

After update, I cannot access all my music  albums on my pc hard drive. Any suggestions please?

Bonjour, Depuis la nouvelle mise à jour j’ai des bug importants… impossible de reconnecter mes produits sonos. Si je connecte les produits « seul » ça marche mais dès que je veux connecter tous mes produits je n’arrive plus à les faire fonctionner. Même après réinitialisation d’usine, les éléments se connectent mais n’apparaissent plus au fur et à mesure que je connecte d’autres produits. J’ai tout essayé :déconnecter le compte  reinstaller l’application relancer le routeur Rien à faire, impossible d’utiliser tous mes produits ensemble.  j’ai en plus une perte de visibilité des produits sur mon Apple TV…  Est-ce que d’autres personnes ont le même souci ? 

Lost music library from MacBook Air on latest update  will not allow music library to be accessed  either on iPhone or MacBook any ideas

New app not workingsystem gonerestart everything and did not helpany suggestions? 

Hi I had the new update, after all trouble shooting step multiple times😱 and talking to the bottom who got me to delete the app and reinstall with the link they sent, it still does not work 🙃 really ping me off , So it will not find my speakers. The bot said that they can see I'm connected. I do not know what else to do . Yesterday It was playing via spotifiy but today I went to turn the volumes down and boom not working. Can anyone point me in the right direction. It is now also not picking up on Spotify,  I also did a clear cache my phone is samsung note 10+

I have my mp3 music library on a synology NAS and stream my music to SONOS. Always worked fine until the app update. After the update the embedded mp3 cover art is not shown. When will this be fixed?

My Sonos Move cannot play music stored in its music library any more, and can't add any folder with mp3 music files from my computer to the Sonos music library.  It is message showed: Reason - can't add shared folder "//DESKTOP-BMJT14E/Music" to your music library (913)