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Five years worth of carefully curated playlists for our business (bar & restaurant) are all missing.  We spend countless hours constructing our playlists song by song, to ensure the bpm’s match our vibe, or the specific holiday or event we’re celebrating.  Customers are all aware something is not right, and it’s affecting our business.  Please tell us when these will be restored, or we will have to scrap the entire system and go to another brand - it’s that important. 

Your playlists are still there: use the Desktop app to see and play them.

If you are worried about their long term existence, use my app (see profile) to export them, then SoundIIZ to import them into the music service of your choice.

[Assumes Sonos playlists are the type being discussed]