Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,072 Topics
  • 55,265 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 97
  • 349
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 845
8072 Topics
C
Charger68Contributor I
asked in Controllers and Music services
Music library shows individual songs instead of the album

Many of my albums show up only as individual songs when I open my Music Library.  This happened within the last week.  Since currently there is no option to rebuild the music library on my OS app I instead went to my MAC OS and Updated the Library that way.  However, this had no effect.  Can anyone recommend a solution?  Very irritating to have to play each song individually instead of just playing the album.  Also, on my SONOS OS app I cannot even figure out how to create a queue.  Did they do away with this in the last update?

79631
M
1 month ago
N
ncolarussoContributor II
asked in Controllers and Music services
App Update 80.09.08 where is the surround sound adjustment?

Recent update no longer has the surround sound sliders. In addition the distance options have disappeared. See image. Anyone know how to get them back? 

592
N
1 month ago
W
WXRTsince1974Contributor I
asked in Controllers and Music services
Audacy plays and stops randomly

Over the past couple of weeks, when I am playing 93.1 / WXRT radio over Audacy on any of my Sonos speakers (Sonos 1, Play 3, Playbar) the music cuts off and usually restarts after a few seconds, sometimes it randomly drops the station altogether.  It is very frustrating to listen this way.  I had been successfully listening for years with no problems.  I can stream my Apple music, all day long, with no issues of music cutting in and out,I get the same results when I launch the radio station thru Alexa using my voice, or thru the Sonos app on my phone.Anyone else experience Audacy radio stations cutting in and out?

1004
W
1 month ago
T
tonythebutcherContributor I
posted in Controllers and Music services
Sonos desktop controller

I was happy today because my Sonos app on my phone worked and I was able to play my music from my library, the reason I spent the kind of money I spent on the system.  So because I was happy today and decided to see just how unhappy and frustrated I could get, I decided to run my Sonos desktop controller.  I was expecting to need to update the app but what I got was “We found Sonos on your network” message.  So if the app sees my Sonos system why would it not automatically connect?  Good question but I clicked on “Let’s connect” and found that it can’t connect.  Cant connect to the system that the app knows is there (over and over with the try again click).  Go figure.  Click on the link for firewall help and my firewall isn’t listed.  And so now I can spend the next three hours on the phone with tech support or rebooting endlessly just to find out Sonos changed something useless to the system just to piss me off.  Anybody have any suggestions?

667
Airgetlam
1 month ago
C
CharleCaboContributor I
asked in Controllers and Music services
aftermarket apps

Do any aftermarket apps control both Sonos App 1 and App 2 at the same time?

90
C
1 month ago
R
RibContributor I
asked in Controllers and Music services
Can't connect to my shared music folder on PC.

Can't connect to my shared music folder on PC. In the description it additionally says the path name should be \\computer name\shared folder. In the app on my Android phone it says: //computer name/shared folder. Which is correct backslash or forward slash?RegardsBirger

533
R
1 month ago
S
Sometimes annoyedContributor I
posted in Controllers and Music services
another bricked system

Just adding one more extremely annoyed and frustrated user to the group. My 12-device system disappeared from the app today and can’t be reconnected despite following the factory reset procedure. It’s not my wifi network since every other device on that network is working fine. After seeing the numerous other folks with similar unresolved issues  i too am looking for a replacement.  Any recommendations for alternatives to this now useless Sonos collection of doorstops? 

422
UKMedia
1 month ago
S
Schroder7Contributor I
posted in Controllers and Music services
Sonos Does NOT WORK - MONEY BACK

This has been going on wayyyy too long!!! GEE! Maybe we should all keep purchasing more SONOS products to throw all of our money out the window!!! You have all of us Customers that have spent Thousands of Dollars on this equipment!!! Then some pretend Brainiac decided to F%$# it all up - leaving countless - loyal Sonos Customers in the Wind!!!! Seriously! WTF??? During all of this - I purchased a new $900.00 (actually it was more) Router to supposedly accommodate these ridiculous ‘made up’ updates - and it STILL DOES NOT WORK!!!! Of course, during all of this - you feel safe and protected because you only hide behind a website and possibly some phone calls for assistance - which, been there - done that - and who has the time for that!!! As for owning a company myself - which deals with elevators - installation - maintenance and repairs - there is no way in hell - that we could skip along diddly not doing anything to FIX IT! Because you don’t have to - because you HIDE!!! But! Still adv

432
AjTrek1
1 month ago
S
SarnoAvid Contributor I
asked in Controllers and Music services
How to hear Radio Sonatica on Sonos in UK

How can I listen to Radio Sonatica (http://sonatica.fm) in UK?It doesn’t show up in a station search using the Sonos Android app.When I try to play Radio Sonatica on TuneIn using the web, TuneIn says I am not in the right region or country to listen to it. I am not sure where it is based or why this is a problem.Is there a way to get around this?

192
controlav
1 month ago
M
mazi1965Contributor I
posted in Controllers and Music services
sonos app

seit 20 Jahren benutze ich Sonos und die Sonos App. Mehr oder weniger problemlos warum funktioniert auf einmal diese Sonos App nicht mehr? Warum kann ich auf mein Spotify Konto nicht mehr zugreifen? Ich bin so genervt, dass ich kurz davor bin. Diesen ganzen Sonos Krempel in den Müll zu schmeißen - hat irgendjemand eine Lösung für dieses Problem? 

282
Schlumpf
1 month ago
A
Alan_87Contributor I
asked in Controllers and Music services
the system

Once again you do an update and the system is crap.  Speakers. Dropping out all the time take for ever for the app to connect to my music and radio stations go off more than on.   adjusting speaker levels take for ever. Open up the volume and by the time you get to the speaker you want it closes and you go again we never had any of these problems.   Bought new speakers and other bits. Wish now I never did  come on sort this out 

814
Airgetlam
1 month ago
M
MbiaContributor I
asked in Controllers and Music services
fading or dropping music

Since the upgrade my music volume flexuatrs or drops. Any solutions.  

362
M
1 month ago
J
jjjjwalkerContributor I
asked in Controllers and Music services
Trouble with grouping speakers

I cannot get my Roam and Pay:1 to group. When I try to group them it says “Unable to group, try again later”. What gives? I updated the Sonos app and the Spotify app. Both speakers are connected to my wifi. Very frustrating. This used to work. 

775
J
1 month ago
M
MichaelVKContributor I
posted in Controllers and Music services
When will we have a stable system again???

I have had Sonos since ZP100 and have loved it, advocated for it and been a bit of a Sonos evangelist among our friends. I have seen how the reliability of the ecosystem has been reverse proportional with the number of introduced features. It was a hit to the loyalty when they in 2020 broke the backwards compatibility and forced everyone to buy new units. However, the improved sound experience justified this. But with the introduction of the new app, there is no longer justification for me to recommend the system. It is unbelievable how many bugs were introduced. 6 months in I still have a MUCH less stable and responsive system than I had before May 2024. Just unbelievably unsatisfactory.I wish Sonos would try to get back to what it originally was - a high quality product with  high quality sound wrapped in high quality UX. I can honestly say that the first and last aspects are no longer existent. 

803
controlav
1 month ago
F
freecell1Contributor I
asked in Controllers and Music services
WUNC not working on Tunein or Sonos Radio

I have been using TuneIn on the S1 app for years. Today it has stopped loading WUNC. I have tried to add/use Sonos Radio but it fails there too. I also tried to remove and re-add TuneIn, but that didn’t fix it. I tried another station that did work.What’s confusing is that I never created a TuneIn account. I assume that way back in the day, Sonos had some auto-Tunein-login agreement. I did sign up for TuneIn using GMail just now, but there’s no option to use those credentials in S1. When I re-add TuneIn, the S1 app just automatically does it without asking me for a username.BTW WUNC does work on the TuneIn browser page using me new account.It’s driving me crazy. Do I need to reboot something? It worked yesterday!

1096
F
1 month ago
I
IplaynerContributor I
asked in Controllers and Music services
playlist editing

Is there a way to edit my current playlist? More specifically, I am trying to change the order of songs, or delete individual songs. That used to be possible on the prior App version but has disappeared in the new one. 

135529
MoPac
1 month ago
H
HankWFContributor I
posted in Controllers and Music services
entire sonos network wiped out.

This morning I went to play music within my house, and all the components do not exist. When I try to add them, it’s looking for a pin that does not exist on many of the components. When I try to add a component with a pin, system will not save it. There are over 50 devices that were in my system. 

978
J
1 month ago
A
arthurPContributor II
asked in Controllers and Music services
Music library file sharing

For a long while music library sharing has been a problem.   I have just downloaded and installed the latest update but am still unable to  get access to my library.   Should this still be the case or am I going about it rh wrong way?

755
A
1 month ago
A
andrev3000Contributor I
asked in Controllers and Music services
Sonos No Longer Appears in Spotify Connect

I have a Sonos Connect playing through my home theatre.  I can use the S1 App but usually just use Spotify.  Suddenly it no longer appears in my Spotify Connect list on devices on the same Wifi network.  This has been operating fine for 8 years.  I can use Spotify in the S1 Sonos App on my iphone but when I am in Spotify I can’t see Sonos.  Alexa can also no longer see Sonos.  My Connect has been upgrading its software automatically.  Is it possible the latest software version doesn’t support Spotify Connect?

744
Corry P
1 month ago
O
osm
posted in Controllers and Music services
Please provide a way to access "Recently Played" without signing in as system owner

I want everyone in my household to be able to access "recently played" but I don't want everyone to have admin rights on the system. As far as I can tell its not currently possible to give people access to recently played without also giving them admin rights.Please make it possible.

352
Corry P
1 month ago
T
TriedandtestedContributor I
asked in Controllers and Music services
Play 1 x 2 (Gen 1) + Sonos Playbar + Sonos Boost all cannot be found on App

Hi All,I have the listed equipment  Play 1 x 2 (Gen 1) + Sonos Playbar + Sonos Boost and none can be found on the app. I have tried to factory reset one Play 1 and connect via Ethernet cable to the router (whilst Boost was connected) the app recognised it, but would not go to the next step of creating a new system.My system has not been recognised for about 3 to 4 months. I am frankly sick of having dead speaker ornaments in my house that music should be coming out of. I will attempt to call Sonos support tomorrow.If I get through and we can resolve, I will post the solution here.Backstory - These products were all working up to 3 months ago and controlled via the app. the products are not defective. I have owned them for many years. If there is another way of controlling them and linking them, please share. Appreciate any advice. Thanks 

805
T
1 month ago
F
ForensicnessContributor I
asked in Controllers and Music services
Line-in function

I have just read an email from the CEO of Sonos, which made me feel better about my system. I have always used a line-in function to play CD’s and have linked my TV audio output via this method to my speakers. Since the launch of the new app, I can often get no sound through my Sonos speakers via the line-in as this completely disappears in the app. I often get told I have no products either, despite having 5! It has been incredibly frustrating, and the only way I can fix this is pulling out all the cables, and re-booting the app.I had thought it was something to do with how I was using this function, but it always worked well in the old version. Maybe it is new app?Has anyone else had the same issue with the line-in function?

1557
Iain59
1 month ago
B
Ben40Contributor I
asked in Controllers and Music services
Current solution to Apple AirPlay password request

Hello,This question has been asked many times before, but is there a solution to the AirPlay password issue even though no password has been set?The problem has existed for more than 3 years now, and all that can be found to solve the problem is to reset the device and set it up again.I find this solution very inconvenient, having to set up my device again every few days in order to be able to use it.I am grateful for every new and, above all, permanent solution.Greetings from GermanyBen

442
Belly M
1 month ago
Y
YourProductsSuckNowContributor I
asked in Controllers and Music services
speaker consistency

WHEN ARE YOU GOING TO UPDATE THE PRODUCTS AND APP??!!   Seriously this is absolute garbage the way your speakers drop steaming music - EXACTLY WHAT THEY ARE SOLD TO DO.    this is Walmart level quality now.  I would not recommend Sonos to either of my ex wives.  Ok, maybe one of them. But yall need to get it together.   Nothing but snake oil salesmen at this point.    I prefer my UA Boom over your s**t speakers.  At least I can hear songs in their entirety.   Do better. 

13511
106rallye
1 month ago
M
mborellaProducer I
asked in Controllers and Music services
Best NAS Solution

I have a 10-node Sonos setup. I am a heavy user of the local music library on my PC, which has over 150GB of tracks.The music library debacle has hit me hard. About every two weeks it starts giving me errors and I have to go through the flaky process of deleting and reestablishing it. I am wondering if my life would be any easier if I just got a NAS and moved it over there. Can anyone say for sure whether this would avoid the local music library issues I’m having and/or is a reliable overall solution with the current (lousy) software?FWIW, I am on Windows 10 and 11 devices. We also use Android and IOS apps but try not to because they are unreliable. If you have a recommendation, please let me know the specs of your setup. Thanks. 

190
M
1 month ago
Terms & ConditionsCookie settings