Controllers and Music services

I just have to say it. More than a year after its introduction, the app still sucks. Balky, unpredictable, unresponsive. A year is too long! Why does Sonos refuse to go back to the previous version at least until they perfect the new version. I’m done. I haven’t bought any Sonos products since this debacle started and I’ve warned everyone I can not to buy either. Maybe someone will buy Sonos and fix the problems or bury them and put an end to this.

I finally got to purchasing a mobile phone for myself. One of the first things I wanted to do is use the Sonos app with my android phone. Until now, I’ve been using the app on my computer for years. First off, the phone will not load the playlist on my external drive into the queue. Never been a problem with the computer app. It gives me the informative message “Unable to add to queue”. No matter what I do, it will not create a queue from my playlist - very disappointing. Second, why in comparison is the computer app so straightforward and easy to navigate while the phone app is very confusing and frustrating? I was going to purchase a Move for my wife, but she will never be able to navigate that convoluted set up. The computer applications is so simple and practical - why complicate it?

I use Amazon Music. Is there a way I cast my music directly from the Amazon Music app to my Sonos without using the (very annoying) Somos App? Thanks!

I purchased a Brennan Helix and now have this set up and playing my old CD collection through my Sonos System using the Sonos 1 app on windows pc and iPhone.   i am trying to add the Brennan Helix player to my Sonos 1 app. So I hit manage top left on the Sonos app screen and go to music library settings and try to add a new library folder. Next drop down is add music folder so I select NAS drive.  I then have to type the path to my network share. I type \\BRENNANB2\music and then put the user name and passwords as requested (you get these from the Brennan website).  I then get a message saying Sonos was unable to add the music folder. i can play any cd through Sonos Speakers direct from the Brennan Hellix player wirelessly so it’s connected over the network. I can see the Helix player on my home network.  I can even play the SD card through my Sonos speakers using the Brennan Helix app.  The Hellix app on iPhone is not that good so I want to be able to see my Hellix on the Sonos App ju

I’m hitting a snag with Spotify playback on my Era 300 using the Sonos app (v80.06.04, iOS 18.2). Songs start but stall after 10-15 seconds, showing “Unable to play – connection to Spotify lost.”Details:Setup: Era 300 (firmware 19.4), iPhone 14 Pro, home Wi-Fi (Netgear Orbi, 2.4/5 GHz). Issue: Spotify Free account, direct control via Sonos app. Other services (Apple Music, radio) play fine. Reauthorizing Spotify in the app doesn’t help. Tried: Rebooted router and Era 300, reinstalled Sonos app, checked Wi-Fi signal (strong). Logs show “Error 1002” during Spotify playback.Request: Anyone else seeing Spotify stalls on Era 300? Any fixes or app settings to tweak? Thanks for any tips! 😊

My system stops playing after every song.  I have to restart the playlist after each song.  Does anybody have any ideas what is causing this to happen? 

After having some issues with my music library playing playlists with more than 100 songs, I decided to delete it and add it back (before I discovered the playlist limit is a known issue).  It had been so long since I added the library, I had issues adding it back.I have discovered a couple issues.  First, I can only add the Public folder from the NAS.  I cannot just add the Public/Shared Music Folder.  Are subfolders supported?The other issue is the library is creating multiple of the same playlists.  I only have .m3u playlist files.  I suspect it is reading the playlists in the iTunes library.  I have backup copies of the library in other folders which would explain why there are several versions of the same playlist.I am curious if others have encountered these issues and if there are ways to correct.

My music source is primarily my Plex server. I have multiple Sonos systems.  One system has just a Move and is located on the same network as the Plex server.  Another system has only a Beam and is located remotely from the Plex server.  The third system is also located remotely from the Plex server and contains two setups there: Home theater (Arc Ultra+2 Fives+Sub (Gen 3)) and a Move.    The first two systems play playlists from the Plex server just fine.  Changes have been made over time, and I can now play playlist as big as 9K songs.  That’s great.  On the setup that has the Arc Ultra, it will not play any Plex playlist (short or long).  It simply times out and says cannot play song and skips to next, skips to next and on and on.  The Move at the same location has no problem playing any Plex playlists.  This tells me it is not a network delay issue.  I recently discovered that if I start a Plex playlist with the Move, then add the Arc Ultra setup, the Arc plays the music just fine

I have searched and seen similar topics.  Most relate to Amazon Music.  I do not have any issues playing a Spotify playlist of more than 100 songs.  If I select a playlist in my Music Library, any of the ways to get music into the queue results in 100 songs.I have tried the workarounds to empty the queue, add one song and then select Play Next for the entire playlist.  That does not work.  Nor does any of the selections to add or play the playlist in the queue.  All result in an error and/or just the first 100 songs being added.I can scroll to the end of my playlist.  The only way to play a song outside of the top 100 is to only add that song to the playlist.  If I select any song beyond the top 100, it will play the 100th song.FWIW, I have my playlists in 2 formats, iTunes and m3u.  Both behave the same.  I get the same behavior on all devices.  I currently only have Android devices, all running the latest available app in the Google Play Store, version 80.17.09…How can I play larger

Bonjour, J ai besoins de changer de identifiant de origine par une autre adresse mail. Peut t on m aider  svp 

I have a Sonos system and would like to have family members be able to control the system without providing my credentials.  Can this be done with their own user id’s?

Has anyone managed to add a music library via an android phone? The add button is greyed out for me. 

In a prior, now locked. post I mentioned how I had to break up my m3u playlists to be 1000 tracks or smaller to work.  Annoying but I wrote a script to automate it so it wasn’t too bad.  After the 80.19.05 it seems that even 1000 track m3us are too big.  They will load and when I hit play, it just spins forever.  Now I need to figure out what the new, largest m3u playlist size is. One step forward, two steps back Sonos.I really fear bankruptcy for this company now. It’s almost a year since the ‘upgrade’ and the app is still only about 50% as useful as it was before.MikeS Edit:So my experiments show that the max size m3u playlist is between 100 and 250 tracks.  Sigh. Pre May 2024 I was able to play Sonos playlists of > 1000 tracks with almost zero problems. Post may 2024 I eventually lost all access to my Sonos playlists so I made m3u playlists instead. Discovered that m3u playlists > 1000 tracks would not work. Post 80.17.09 “update” now m3u playlists > ~200 tracks do not work

Hi I need to unlink my spotify account from sonos - but I can not see how to doThe issue is that I am not in the house where the sonos equipment islooging onto spotify or sonos web i do not see any options thanks

HelloI just installed new ERA100I had to verify my Windows Sonos version update.I did it, update is done and OKBUT in the app Can’t have my normal user screen back.If I restart the app, the PC, I can see the normal user screen 1 second but after I come back on the screen “please verify your updated version..”What is going on ? 

Hi, I didn't find this problem covered anywhere else...I stream through Apple. When I start playing an Apple playlist arranged by Artist via the Sonos app, the app plays the first track from the playlist as it should, but then the following track flips to one from another artist. (So, I select artist X but then the second track flips for some reason to artist Y). I don't have this problem when I stream directly from the Apple app. Any ideas? Thx. 

What is going on with Sonos? Has it been taken over by a bunch of grifters. The S1 app was useless and now after making its customers suffer through the S1  They have come up with the S2. Which won't even let me sign in on Android,  but will ask me for money, so that I might be able at some time in the future to actually use the speakers I purchased ... this is  a class action in the waiting .. Sonos for some reason can make speakers, but not a control system 

I have recently gone back to Comcast cable and can’t get my Sonos to go on WiFi. my units are between 5-7 years old and they were working fine before I moved back to Comcast. I have spent hours talking to AI but nothing has worked. it works with the Ethernet but when I try to put one on the WiFi I get a incorrect password. I have rebooted, unplugged , changed WiFi password and changed my security firewall to zero.  any suggestions is greatly appreciated. 

All of a sudden I cannot play my localy stored music anymore from my iPad. Same music is on my iPhone and no issues with that device.So same music (NOT downloaded music from Apple, but own music tranfered from pc) plays without any problem from iPhone (like it always did) but not from iPad.I can see all the songs and can select by Airplay where they have to be played, but I don’t hear anything. After about 10 seconds the music starts playing by the speakers of the iPad.Changed nothing to the system and all devices are updated.Already reinstalled app on iPad without any result. Any solutions/ideas?  

I have a music library that includes Windows Media Player (WPL files) playlists. I am continually curating these and they are primarily what I play. In the app I select Music Library, Imported Playlists, the playlist of interest, and then start using the Play button.Some weeks ago, this functionality stopped working. Pressing the Play button resulted in a spinning icon. Whereas doing this used to clear the existing queue and then play, this was no longer the case. I had to explicitly first clear the queue myself, and then pressing play would work. Ok, I got around that and lived with it.However, as of last weekend (Sat 3/22), this no longer worked, and further, playing my imported playlists does not work at all. Pressing Play results in an endlessly spinning icon. Pressing the ellipsis icon (...) and then trying alternate methods results in:Play Now: something went wrong Play Next: unable to add to queue Add to end of queue: Unable to add to queue Replace queue: spinning play iconPlayi

Hi, I have recently noticed that on my Sonos playlists about 50% of the songs which I access via Apple Music are displaying a ‘item no longer available’ and not playing. If I take them off the playlist and then re-add them, the song plays so it’s obviously ‘available’. I have de-activated/activated the account to see if that clears the problem but to no avail. I’m just getting frustrated by spending so much time re-doing my playlists. It appears to be a problem with the S2 app. Any suggestions? 

Can a group I’ve created play by default? I have created a group called “Downstairs” pairing my living room and kitchen speakers.I’ve got a Beam and two One SL speakers in my living room and an IKEA SYMFONISK Bookshelf in my kitchen. When I watch TV, I’d like my living room and kitchen setup to play by default without me having to add them manually every time.This is very cumbersome 

Well it's been over 5 months since I was, last posting here about problems with the new app. That's if the count on that old and now closed post is still updating as time moves on. That was when ​@Ken_Griffiths kindly offered to assist me and suggested a whole list of re-configuration to try with the assumption the issues MAY be something to do with my network. As I said, very kind of Ken but a list I looked at with a sense of dread at the time it would take me, on my own, to make those changes, let alone understand the technicalities of some of what was suggested.Well, the good news is that the app is much more responsive now and functions more as was presumably intended before the premature launch. The unsurprising thing, to me, is what this considerable improvement in app responsiveness required me to do. ABSOLUTELY NOTHING.Which tells me that my assertion that the issues I was experiencing were nothing to do with my network/ Sonos configuration was CORRECT.I have changed nothing on

I would like to listen to Music from Spiritune, a third party music streaming service, through my Sonos system. So far, it seems to not be supported by Sonos.It would be nice if support for the service could be added to the app.

Trying to manage content services but it is giving me a message that I have to sign in as the system owner.  I am signed in.  I am confused.