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Android App - Network option missing

  • December 24, 2025
  • 2 replies
  • 26 views

Stanley_4

Noticed that the Network option is missing but a Bluetooth is added from some Sonos speakers, app restart sometimes brings it back.

Missing

No network but a Bluetooth

Present

Have network but no Bluetooth

Added: wifi 300 stereo pair.

2 replies

Jamie A
Forum|alt.badge.img+17
  • Sonos Staff
  • December 29, 2025

Hi ​@Stanley_4,

Thanks for sharing this information and the screenshots.

I checked my system but wasn’t able to see this, what speaker are you noticing this on? Also, does this happen regularly such as every morning/day, or is this more intermittent?

I’ll forward this to the team to look into. If you can, please submit a diagnostics next time this happens and share it with me in a private message.


Stanley_4
  • Author
  • Lead Maestro
  • December 29, 2025

This is happening but only on my Kitchen Era-300 stereo Pair. 

It happens almost every time I check them, but only on 2 of my four (handy to check) controllers. All show the 12-04 App and show all components up to date.

Sometimes an App restart gets them to show properly, not sure for how long.

Very odd, let me know if you need screenshots with the MAC information as I don't want to post that here.

I'll do diagnostics and PM them.