Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 9,143 Topics
  • 60,950 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
9145 Topics
A
ATX2112Contributor I
asked in Controllers and Music services
App UI change?

Did the new update change the UI for the app when selecting a music source for a specific room?  

301
Airgetlam
F
FoRSTContributor I
asked in Controllers and Music services
Where did the volume limit and EQ go on the app?

I use a couple Sonos at work, and wanted to check on the volume limit because it felt louder than normal. I cannot find the volume limit or EQ on the Roam??? There is EQ for the Sonos One SL's but no volume limit either?I'll have to check my home system when I get off work. But have anyone else had this issue? 

882
F
S
SubOptimalJediContributor I
asked in Controllers and Music services
Why SPOTIFY?

Please don’t give me BS answer “ oh you can use whatever platform”. I have set my preferred to you tube music and when i say hey sonos play _______ it plays it on Spotify!??? whyyyyyyyy it’s so frustrating. Sonos stop pushing services on me. it’s bad enough i can’t use my own sources lag free but you guys are making me choose a music platform too like c’mon!  

411
Jamie A
fintrepid
fintrepidContributor II
posted in Controllers and Music services
Spotify Connect issues

Thought I would post this here in case it helps anyone else.About 4ish months ago my Spotify Connect stopped working suddenly, this is the main way I use my Sonos so this was particularly annoying. I would see my speakers in the Spotify app but when selecting any speaker it would hang for a while then not connect.Steps I tried:Tried a full reboot of my system and reboot of my network Whitelisted the below on my PiHole to rule out any issues there: (.|^)spotify.com$ (.|^)spotifycdn.com$ (.|^)scdn.com$ audio-ak-spotify-com.akamaized.net audio-ake.spotify.com.edgesuite.net Removed Spotify from my Sonos services and then set it up again fresh Reinstalled Spotify apps and logged in fresh ensuring app had access to local networkNone of the above worked and I was in the same position.Over Christmas I noticed Spotify Connected worked fine at my parents house and additionally friends were able to use their Spotify Connect on my Sonos.I created a new Spotify account and it worked fine with Spoti

761
Jamie A
F
FitzwilliamContributor I
asked in Controllers and Music services
linking my IPHONE to my beam

Before the last update I could play music directly from my iPhone to the beam. Now only the tv shows up on the Sonos app as playing in the lounge

592
F
A
atebitAvid Contributor I
posted in Controllers and Music services
SonoPhone and Large Playlists

I recently migrated my music library to Plex, which I thought was going to be nice because access to my music library is available as a “Music Service” in the Sonos S1 controller.I have some very large smart playlists (thousands of tracks).  I ran into the “20 second timeout” issue that Sonos S1 apparently has when loading a playlist.  If I cut my smart playlist roughly in half, it loads fine, so I’m pretty sure it’s the timeout issue that’s causing the problem.  I don’t think that it’s related to the length of the playlist, as I have no problem going into my music library and shuffling the entire library, which is many many more songs than what I’m currently trying to load from Plex.I was wondering if anyone that has experience with the SonoPhone app knows how it handles very large Plex playlists?

12113
Ken_Griffiths
G
Gatso90Trending Lyricist I
posted in Controllers and Music services
A Sad Christmas for All Dads Getting Sonos as a Present

This Christmas, many dads will unwrap a shiny new Sonos system, expecting premium sound and seamless functionality to elevate their music experience. But for those in the know, it might not be the gift it once promised to be. The closed ecosystem, plagued by frustrating app issues and missing features, has left many Sonos users feeling like they're trapped in an endless loop of troubleshooting instead of enjoying their music. The excitement of unboxing soon turns into hours spent wrestling with buggy software, connectivity hiccups, and a system that doesn't give users the freedom to customize or fix it themselves. So, to all the dads unwrapping Sonos this year: we feel for you. Here's hoping that in the future, Sonos will choose to listen to its users, embrace openness, and make next Christmas one to truly celebrate. For now, enjoy the sound—if you can get itto work.

33517
melvimbe
N
NathstarContributor I
posted in Controllers and Music services
Missing playlists on Android with new Sonos app

As it stands I am still missing a large number of Sonos custom playlists on my Android device. I have an Apple device and can see all of the playlists within the app on this device. I can also see all of the playlists within the Windows desktop app. The issue is related to the Android version of the app. Has anyone else come across this or found a resolution? My only work-around which actually didn't work was to use the windows desktop app, and add the missing playlists as Favourites. This shows the name of the playlist on my Android device but does not play the songs within it.  Does anyone know if a fix for this is even on the road map? Or do I have to just use an IOS device to play SONOS content comfortably? This is really frustrating!! 

817
B
Airgetlam
Airgetlam
posted in Controllers and Music services
Name the device that did not get update

Feature request:From today’s firmware update on my system….When an update fails, is it possible to include the name of the device that failed? When I went back, an hour later, to run it a second time, it told me one of my Subs hadn’t updated properly, and I needed to run the update process again, which I did, and was successful. So apparently there is some data existing that identifies which device didn’t update properly, or it wouldn’t have shown me the Sub needed updating. All I’m asking is to show that data at the ‘update failed’ time, in addition to the current ‘this device needs updating’ time. If it matters to anyone, I did run a diagnostic after the failure part. But not one after the success, since I’m not sure it would have been helpful. 

686
ratty
M
MVillellaTrending Lyricist I
asked in Controllers and Music services
SONOS S1, Synology DSM7 and music library

Has anyone had luck adding their music library from a Synology NAS with DSM 7+ to a S1 configuration?  After Hours with L2 support they finally told me, oh it wont work with DSM 7, you may want to downgrade back to DSM6. I just want to see if anyone out there has been able to add the music library under these conditions.Thank you, Mike

77027
A
koelvriescombinatie
koelvriescombinatieContributor I
posted in Controllers and Music services
Connection issue on iOS after update 80.15.04

Updated Sonos iOS app to 80.15.04 and did the system update. After system update completed successfully, the system is no longer found on the Sonos iOS app. Tested it on an iPad with previous version of Sonos app and that doesn't work either. However, I am able to manage my system using the Windows app without any problems. Checked privacy settings on my iPhone for Sonos app and network, bluetooth and local network were allowed.Rebooting phone did not make any difference. iOS version 18.2.1. Rebooting router didn't help either. Reinstalling the app did work. After the wizard it chose to connect to existing system and it worked instantly, so it's probably something with permissions for the app.

1764
G
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Music Library Compilation Issue under new 16.3 Firmware

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

10004233
Corry P
B
BraultAvid Contributor II
asked in Controllers and Music services
S1 on M4 Sequoia 15.2

I have S1 on a new M4 Mac Mini running MacOS 15.2 with music library on an SSD - Sonos will not recognise the library. I’ve been using Sonos for 15 years on various Macs fairly successfully, but if this isn’t going to work with my new environment I'm going to get rid of all my Sonos equipment and live a happy life. Anybody????

743
Airgetlam
S
Steve SampsonContributor I
asked in Controllers and Music services
Transferring music library to a new NAS

I have an old Sonos system which plays my music library stored on a Buffalo NAS.  I have recently purchased a new Assustor NAS and wish to transfer the music library from the Buffalo to the Assustor.  I intended to back up the Buffalo to cloud storage and then restore it to the Assustor, however I cannot find the music library on the Buffalo.  In the Sonos app it is listed as being at //Hs-dhgled4/Music but I cannot see this in the  Windows file manager (I have turned on “show hidden files and I can see my photo folders).  Can anyone help me please?

632
Stanley_4
M
MilLucContributor I
asked in Controllers and Music services
access

Is it possible that my kid only has access to her own speaker. She find it funny to take control over  the speakers around the house🤯🤯

346
Stanley_4
K
K2rultraContributor I
asked in Controllers and Music services
Pistes non reconnues et passage à la suivante.

Bonjour,Depuis quelques temps je dirai que 2/3 des pistes ne sont pas jouées et l’app balaye jusqu’à en trouver une de jouable…. incompréhensible, comme d’habitude.Et, deuxièmement, sur l’app, je ne trouve pas l’option pour enregistrer une piste dans mes favoris Sonos…Merci 

131
Airgetlam
S
SbjarnoContributor I
asked in Controllers and Music services
Sonos operating system no longer supported..?

The Sonos operation system is no longer supported on my iPhone 7, even though the iOS is ajour on my phone (iOS 15.8.3).When i bought the speakers, there were much more funktionalitet features than now - how can Sonos solve it?

522
jgatie
A
AriepenarieContributor I
asked in Controllers and Music services
Sonos IOS app search function not working correcty with Plex

When I search with the updated Sonos IOS-app, the results for my Plex service only show albums and artists. All songs are grayed out and cannot be selected to play and cannot be added to the queue. This problem does not occure with the Spotify service. When using the wep-app (play.sonos.com), songs of the Plex service can be found and played as expected.  Since the Windows app is working as expected, this seems to be a bug in the IOS-app. Unfortunately the queue cannot be altered in the web-app, so I have to switch between the IOS app and the web-app to play my music as intended using my iPad. 1. Can anyone conform this as a bug in the IOS app?2. Is editing of the play-queue expected as a feature in the web-app?  

1597
N
D
David HalushkaContributor II
asked in Controllers and Music services
Sonos App - Recently Played Items

I have the new Samsung S25 Ultra and running app version 80.16.32. I also have an S23 Ultra that I getting ready to trade in that is running the same app version. When I open my Sonos app, the recently played items at the top flash very briefly with what I have played, but then they go blank. I cannot tap on any of them and I cannot seem to find a way to get them to display. Is anyone else having this issue, or had it and resolved it?Thanks for any help.

971
Sotiris C.
S
Sawyer704Contributor I
asked in Controllers and Music services
S1 compatibility with Sequoia 15.1 OS fix?

After two calls and several hours on the phone with Sonos, I cannot connect the library to Sonos S1. Sometimes Sonos doesn’t find the existing system and posts a firewall problem. There is no firewall.I have made Music folders shareable, granted Sonos full disk access, and rebooted everything.Has anyone found the magic settings to make the system work? If so, please share. 

28010
B
S
Sfarghe1Contributor I
posted in Controllers and Music services
app - my library artist search

Still missing the alphabetical jumplist sidebar when trying to search artists in My Library essentially rendering app useless.  I’m not gonna scroll for 5 minutes to get to Yo La Tengo.  Please figure this out sooner than later.  App has been FUBAR for quite a bit.  Any fix on horizon?

394
S
M
m-m-iEnthusiast I
posted in Controllers and Music services
iOS app bug - SonosNet Channel changable with no hardwired products

Just flagging what I believe is a bug, using iOS app latest version (but this has existed for many months AFAICT).I tried hardwiring one of my Five speakers at some point last year. I ran into issues, probably caused by a smart switch in dumb mode, and quickly gave up.Since then, with no products hardwired, I have had the ability to edit SonosNet settings which according to the docs linked below shouldn’t be possible:“If all your Sonos products connect to your WiFi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed.”https://support.sonos.com/en-us/article/change-your-sonos-system-s-wireless-channelSee screenshots below of persistent changes made to these settings:

632
M
D
DJHammondTrending Lyricist I
posted in Controllers and Music services
Sonos App

I cannot believe that the app has still not resolved basic functionality and is so slow in response times. I am sick to death of apologists telling me it's my connectivity. It is not; Sonos seem prioritising rollingout new features as pose to resolving essential issues such as stop, start, volume variation etc. Luckily I still managed to protect the old app on my PC, and this works like clockwork. However, the moment I use the new app you want to smash your he'd against a wall after 5 minutes waiting for it to respond. I would ask that the Sonos plants in these threads don't start telling it's my wifi. It isn't.

22115
Airgetlam
P
PatrickvangelabbeekContributor I
posted in Controllers and Music services
radio

My Sonos ask my again and again ti autorice the use of radio and the sistem dos not let my 

201
jgatie
R
roberto77Avid Contributor I
asked in Controllers and Music services
problem with radio

I have a problem, as soon as I listen to a song and I want to turn on the radio linked to this song, the radio titles change every second without having time to listen to them.

1325
Jamie A
Terms & ConditionsCookie settings