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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,127 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8406 Topics
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givemepizzaContributor I
asked in Controllers and Music services
Hearing ADS with Pandora Premium

In my restaurant we have Sonos Era 100 speakers set up. We pay for premium Pandora and somehow still get ads after every couple songs. Its extremely irritating. How can I fix this? We have reinstalled Pandora multiple times and reconnected it to the premium account. No idea what to do next. 

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Corry P
1 month ago
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AtlaskgTrending Lyricist I
asked in Controllers and Music services
Will Playlists Ever Work Properly Again?

I’m really frustrated with the ongoing issues with playlists on Sonos. They started "working" for a brief period, but now it’s back to constant problems.Sometimes the playlists just don’t appear in the app at all. Other times, only two playlists show up, and the rest are completely missing. I can’t even add any new music to my playlists, which is beyond annoying.To make things worse, the playlists seem to be fine on the Windows app, so it’s clearly an issue with the mobile app.I’ve had to deal with so many bugs and glitches over the past few months, and it’s getting really frustrating. Is there any chance this will be fixed properly, or are we stuck with this unreliable service?Anyone else having these problems? It would be good to know if Sonos is even working on a solution, or if we’re just left hanging.Thanks in advance for any help or updates!

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Corry P
1 month ago
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CscoContributor I
posted in Controllers and Music services
Sonos app Android has a mind of it's own.

Some days I can't access my music library.  It's on a Synology 8 bay storage array. Other days I can't access one or both of my connects.  Then I'll try to use my play 5 and it doesn't show up.  Today I can't control the volume or eq of either one of my connects. Yet othe times the whole system is working flawlessly.  Using version s2 80.12.02.  Since the new app came out there's been nothing but problems. Lots of folks here are also complaining about the same and other issues.  Can we go back until you guys figure it out or is there a fix coming soon?  I'm really ready to build a system using another product. 

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Stanley_4
1 month ago
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Ying-Jie.LeeContributor I
asked in Controllers and Music services
Sonos App, No option to setup new system on windows desktop app

Hi, I have Sonos SL one speaker and downloaded the Sonos windows desktop app but not getting an option to setup new system as only getting pop up with two options. Connect to existing system  Learn how to setup which takes me to online sonos website to download app again.  

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Ken_Griffiths
1 month ago
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Music HouseContributor I
posted in Controllers and Music services
New Sonos App Messages

Anyone know how to remedy the “No Products Found” and/or “There are no connected products” messages?  They show up for a few seconds and then clear out.  But after my phone goes to sleep they show up again when I access the app.  There’ no interruption in music but it’s annoying.  The app just isn’t stable.Thanks  

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1 month ago
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NicB74Contributor I
posted in Controllers and Music services
Apple Music not an option when trying to add it as a service on my app

Hi, I’m in the UK and have recently joined Apple Music. I’ve tried to add it as a service to my Sonos app but comes up ‘no results for Apple Music’ any ideas? 

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1 month ago
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JMartContributor I
posted in Controllers and Music services
System Sometimes Detected

I have a network where there is a wireless router in my house, and then a backyard office on the same network, hard wired between the house and office, and then a wireless access point in the office. a number of weeks ago my Sonos system stopped detecting my Sonos system in the entire house and office when in my living room. At the same time, when in the office I could see the whole sypstem except my Living Room (Beam Gen 1, One SL’s, Sub Gen 2).  There have been no changes in my router settings and I do have the latest version of the app.I tried re-adding my Living Room, but soft reboots weren’t doing anything. I tried connecting my Beam via Ethernet, and that  didn’t do anything.i tried a hard reboot with my beam and it was added, but it still could not detect any other devices or rooms, even when trying to add other devices in my living room. I then went to the backyard office and I could see the entire system except the Living Room Beam I just added. When going back to the house, i

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buzz
1 month ago
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Jorgen NielsenContributor I
asked in Controllers and Music services
Is Sonos stopped working?

Problems running Sonos for Android for almost a year. Need to logout/login, reboot etc. to get it working. Now it has stopped executing orders like play, choose music etc.Am I the only one???? Most unsatisfiing - thinking of droping Sonos. How can Sonos spend almost a year fixing a problen after the update early spring this year???

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Airgetlam
1 month ago
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GuriContributor I
posted in Controllers and Music services
sonos app

Sonos app not working properly. Having problem loading my system and cannot see my products. Tried deleting the app and reinstall. Still no progress. Please help. Enough of this app not working stuff. thanks 

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106rallye
1 month ago
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SprinterContributor I
asked in Controllers and Music services
Sonos still doesn't play internet radio stations

Why still after 4 months Sonos didn't sort out problem playing Internet Radio stations through MyTuner Radio???Especially foreign internet radio stations. Any current update on it , please??Good I haven't wasted money in buying more speakers from Sonos, yet..

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1 month ago
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GeorgekoayContributor I
asked in Controllers and Music services
unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

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1 month ago
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Scanno14Contributor I
asked in Controllers and Music services
Alternative App

Since sonos refuses to fix this crappy Android app has anyone found an alternative app that works with all speakers. Thousands of dollars in speakers and nothing to resolve my issues.

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1 month ago
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Devin_2Avid Contributor I
asked in Controllers and Music services
Spotify podcasts

I am trying to play Podcasts from from Spotify but you can't search on them and I tried creating a play list of podcasts and you can see the play list in Sonos, but not play it.

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1 month ago
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Dannyiv1234599Contributor I
asked in Controllers and Music services
volume in different

I have several Sonos devices around my house, all already grouped by area, my problem is that in the Sonos app I select a different volume in each area according to the volume I want in each area and it looks good, when it comes to uploading the volume with the “general” volume, the app does not move the rooms symmetrically, it changes the volumes of the rooms and that causes the volumes to change differently in each room and it already sounds louder or weaker than the “balance” that I give it had givenThe same thing happens to me if I do it from my IOS phoneDoes anyone know how to solve it?thank you

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Stanley_4
1 month ago
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HightrayContributor I
asked in Controllers and Music services
iPhone App volume, screen update, not playing what you touch

This is terrible. It’s already November and basically I have 27 speakers that are barely worth their weight.  The volume is completely unresponsive. It can take up to 30 seconds for it to change if at all. If you can’t change the volume to your music, what is the purpose of this entire set up? This is the most basic functionality.Music shown as now playing is often wrong and it takes about 30 seconds or so before the current song information is displayed in the app   Speakers take about 30 seconds or more to group together drop in and out. It is horrible. When displaying a playlist and touch the first item in the list that item does not play. It seems to pick some random song it decides to play. I have no control over it. I had none of these problems prior to this app update at the first quarter of the year and it is baffling as to why this is not fixed yet   Is there any hope out there or does anyone have any information on what to do to straighten this out? I considered removing ever

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1 month ago
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DJHammondContributor II
asked in Controllers and Music services
i am still having problems with the app.

After numerous updates and apologies it is still clumsy to use. The response delay is appalling. Quite often I have to reboot the app for a response. Is this as good its going to get? I can't believe I've just upgraded my system with 3 new 2nd generation speakers on the back of empty promises. 

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Airgetlam
1 month ago
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wattsieContributor I
asked in Controllers and Music services
Android App Home Page - Links not Working

When I open my Sonos App on my Android Phone many of the tiles do not form correctly. It can take several minutes for them to form. Sometimes they form but when you press them the App changes to a screen "System not Connected". When the App is reset it finds the system again. Then when the tile is pressed I get the message "Something went Wrong". It often takes a couple.od.attempts to make it work. This was working a few months ago but is getting worst with time. I have rebooted my router and restarted the connected Sonos devices.  

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Stanley_4
1 month ago
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BenjzContributor I
asked in Controllers and Music services
When will the fix for Error Code 913 be released?

I have tried the suggested workarounds to add my LaCie external drive (contains my music library) as a networked device, but I cannot get it to work on my MAC desktop. Has Sonos provided a release date when this error will be fixed? Thank you.

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1 month ago
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GBTCContributor I
asked in Controllers and Music services
YouTube music search

Hi there, When searching on Sonos app for YouTube music playlist/artist or songs then selecting YouTube Music to view more search results, the app crashes.  This happens on iOS 16.1.1. and iPadOS 15.6.1. I have tried another iOS device running same versions as above with same results.  I’m using Sonos 14.20 anyone else experiencing the same?

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1 month ago
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CyclopopsContributor I
asked in Controllers and Music services
Sonos suddenly cannot access music which now only seems to be on Onedrive

Yesterday I was suddenly unable to play my music as seemingly could not be found. The only thing that has happened is for first time I allowed Onedrive to sync all my laptop files, and now I cannot see them on my C drive, just Onedrive. However, my C Drive seems still very full as though all my files are still there but I (and SONOS) cannot see them. I am at a loss as I’m not that technical.  Thanks for any help with thisBrian

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1 month ago
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Naplesnole77Contributor I
posted in Controllers and Music services
new sonos app not working on Android

Keeps saying I have no system...hard to get to my music

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1 month ago
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Ryan GraubnerContributor I
posted in Controllers and Music services
Local music library has never worked since the infamously bad app update

Well, I’m at my wits end and never before have I regretted dropping over £1000 on what I thought was a well researched purchase. You know the score, Sonos pushes out probably the worst app update in the history of app development (seriously, if there’s been anything worse I’d be curious to hear about it) and my local music library, one of the things I bought all these speakers for has not worked since.I’ve read and tried everything that the guides suggest to no avail. I can get the app to recognise and add my music library but no content ever appears. Checked all the Smbv2 settings and Windows 11 seems convinced that nothing is wrong. Out of desperation I did a full windows re-install from scratch and of course that didn’t help.Can anyone who’s managed to achieve the seemingly impossible tell me what they did to finally get it working?

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1 month ago
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BaehrmmiContributor I
posted in Controllers and Music services
Album list limited to 50 items

The new Sonos app shows no more than 50 items in the album list. This means that it is no longer possible to browse typically older albums of artists who have many, For example David Bowie and Frank Zappa. But there are many many more of course.Will this be solved soon? Is this a known issue?

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1 month ago
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pschweichContributor I
asked in Controllers and Music services
Siriusxm 'something went wrong'

I have removed sonos app, siriusxm app, removed siriusxm from sonos app and added it back as well as rebooted router and still get ‘something went wrong’ when trying to play anything from siriusxm. streaming works in siriusxm app. 

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1 month ago
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CecaubContributor I
asked in Controllers and Music services
volume control

Why in the world was volume control removed from the iphone app????  This is very frustrating.

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jgatie
1 month ago
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