Controllers and Music services

We’d had our Sonos network installed in this house for over 8 years without any problems. One of our devices is not compatible with the S2 upgrade so we left everything running on the Sonos S1 version without any problems. A few months ago I upgraded two of our phones, 1 iphone is connected perfectly fine, the other refuses to connect to the sonos network.  We’ve uninstalled / re-installed the app several times, checked the WiFi config to triple check the Sonos and iphone are on the same network, checked permissions, etc.  The Sonos network itself is used daily and has never faltered.  After (re)installing we:see the 3 picture / intro screens Choose connect to an existing network the app reports it can’t find the network and we get to the “push the button” screen we don’t have a device with the first “infinity” button, so go to the next screen I press the play/pause and volume up on a device, the light starts slow flashing amber and nothing… eventually the Sonos times out and goes back

I have the new Sonos app installed on my Android phone. Until the most recent updates, it seemed to be improving from its disastrous initial release.Since the last couple of updates however, there appears to be a new bug. Under the category "Your Services" I can no longer click on the links to "View all" for any of the music services that my Sonos app is connected to without the app crashing. Is this a known issue? Would be great if it could be addressed and corrected.Thank you. 

Hello Le système de contrôle vocal ne fonctionne plusnous vins fais la mise à jour en suivant les recommandations mais rien a faire .. Moderator edit:Google Translate- The voice control system no longer works.We tried updating as directed, but nothing worked.

When switching between the cover photo and the playlist, every time I switch between them, I have to go seeking the song in the list, which is a pain in the butt….why don’t they fix this…..its the one thing they have left out that I loved…..I hate tweaking a playlist in a party or with company and having to scroll through trying to find the song I’m looking for, It always defaults back to the beginningI see no workaround….any one else?

I am so angry that you are forcing your customers to update the app on app load… WTF man!!!! (Even when I have selected the no automatic updates on the app) I am perfectly happy with how it is running before and I don’t trust your updates. I DO WANT ANY MORE OF YOUR F@@KEN UPDATES!!! Leave me be! With you latest update (which sounds exactly the same) I now have my sound cutting out after I pause my tv… after 3 mins of re-setting the volume it comes back. It happened after the last update you did - hence why I selected no automatic updates on the app. So now I have to go back and re-set every 14 of my speakers so it reads the app again. Just wow!!

I can’t play different music on different speakers.  Have two I-pads and whatever selection I make on one I-Pad effects the app running on the second I-Pad.  Went round and round with suppport chat and got no answers.  On either I-pad I can’t control other speakers independent of the first selection running.  On the desktop app can control speakers independent of that is happening on app.What am I doing wrong?

unable to find Ibiza live radio on sonos app you can’t add the URL into TuneIn Radio either  please advise...

All of a sudden I've noticed that I can't add playlists to the queue in the Android app.The app can see the tracks, but if I click on the play or shuffle icon it just spins away doing nothing.If I try to add or replace the queue with the tracks from the playlist i get an error message.If I click on the three dots next to.the track and select play, the track plays.One or two playlists with very a very small number of tracks seem to work as expected, but any substantial list won't work.Is this a known issue that's been broken in a recent app update. I have searched but can't see anything about playlists that recently. Thanks

Hello, I have a play 5 gen 1 and had interruptions during music through Spotify. When I switched to Tidal the problem was solved. 

AirPlay to my Era100 from my iPhone music library was working yesterday. It is not today, but it works from the radio channels from the Sonos App. Chatted with the help centre. Made me switch to Bluetooth. Ok, it works but the sound quality is clearly worse, which is what I was impressed with, great sound via Airplay.Anyone experienced this?I will submit a new request to Sonos.

Can I use Spotify connect with Play:3 and Play:5 generation 1 ?The reason I want to use Spotify connect, rather than just the Sonos app, is the iPhone will be in Spotify offline mode (and hence playing playlists previously downloaded), purely to save data.It’s being used in a garage with no PC, or broadband, but there is a 4G router (with limited monthly data). I tend to listen to the same playlists, so it’d be daft to use data for no reason.I tried it today, and none of the speakers showed up in Spotify connect, though the same iPhone works fine on my home Sonos set-up which is multiple Move:1 Gen 1, and an Amp Gen 1. Sonos app working fine in the garage set-up, with Spotify account, but data use too high as mentioned.It’s a new iPhone set-up (recently reset), with a fresh install of Sonos S1 and Spotify.cheers 

I’ve just put Sonos Era 100 in my workshop. But “workshop” isn’t an option I can choose as a room name. Is it possible to customise the list of rooms that Sonos provide??

I was one of the many users who experienced issues with the app re-write, but slowly, very slowly most the issues were fixed. Then a few weeks back there was a minor app update, supposedly to fix bugs and improve reliability, but it has had the opposite effect for me. Issues have included:* Being logged out repeatedly* Having individual speakers disappear - particularly my Beam.* Having the entire system temporarily disappear* Having my favourites or recently played lists grey out / disappear.Nothing has changed on my network. Its a simple single wifi router network in a freestanding house with little network interference. Router is a ~9 months old mid-range TP-Link.This is driving me nuts. I was finally not detesting using this system and now I'm back to wondering about the resale value.Have others noticed recent downgrades in reliability? What can be done? 

There is still one big issue for me regarding to volume control of grouped rooms. In the past the most comfortable way to set all grouped rooms to the same volume level was setting the main slider to zero. Then you immediately were able to raise volume for all grouped rooms at the same level.Now I have to wait for about 8 seconds!!! after setting to zero before I can raise volume in sync. Otherwise the grouped rooms won’t set to zero.I really hope Sonos will find a way to get this sorted. A maximum of 2-3 seconds to wait would be welcome for me, or an optional button in group control would be fine to activate synced volume for all grouped rooms (maybe at level of the most „silent“ room of the group).  

As per the Oligo Airborne announcement, some high level exploits using AirPlay have been made public.  Tow of them - CVE-2025-24132 & CVE-2025-30422  affects Speakers and Receivers made with AirPlay SDK. Can someone from Sonos comment on whether Sonos products are susceptible to exploits, and if so, when they will be patched, and any products that may not be patched?thanks,Rob

I noticed that after updating the app and speaker firmware, when I unmute by clicking the mute button, the volume jumps back to what I set it to but no music plays from that speaker. After a few seconds it drops to 0. This only happens with airplay. This is not happening when using bluetooth or playing directly from the app. 

Given the system/configuration: Room 1 with a TV/Ray and Era 100, and adjoining room 2 with a TV/Ray. Sourced from room 1’s Ray, but muted so that sound is only playing from the room 1 Era and room 2 Ray.It is awesome that Sonos supports this configuration. However it is impossible (so far as I can tell) without the Sonos app to restore this configuration when it is lost. And, even with the app, it can still take several steps (and become frustrating) to restore it exactly as described, and very challenging to train someone unfamiliar with the app (i.e. just make it work they tell me).So my question is what is the easiest way to set / restore that configuration?I have tried, for example, to use Sonos Voice (talking to the Era since the Ray’s done support voice), e.g. “hey Sonos, source room 1 ray from the TV” almost works but breaks the TV/Ray off from the original group (and starts playing the Era’s previous source on the speakers left in the broken group). 

If you’re getting a “password incorrect” error when you’re trying to connect your SONOS product to your WIFI, below is what is likely wrong (*Spoiler alert, it is likely NOT that you entered the wrong password, accidentally copied and pasted a space into your password, or used a “tricky” special character). The culprit is most likely that your SONOS component (or app if you are a S1 user) is a model that cannot connect to your router’s current setting...BUT...you can probably do a quick setting change to your router to fix the issue. For example, my old Connect Amp running S1 needs my router to be set to 2.4 ghz and 802.11g. My new router broadcasts in both 2.4 and 5 ghz (so no issue there), but it defaults to 802.11n only. I had to access the router’s settings and switch it from 802.11n only to 802.11 n+b+g to finally get passed the dreaded “password incorrect” error. If you’re curious what WIFI mode your SONOS component is compatible with, see the following link:https://support.sonos

I am on version 16.1 and I have not updated the Sonos app since the major meltdown with the release in May of 2024. I have seen all sorts of posts on the web as well as within the forum but it all gets complicated to know for sure whether I can finally come out of the woods and count on Sonos to deliver.My music is ALL on my local Synology NAS. I use PLEX to select from my nearly 1,000 playlists. I am in the media/radio business so it’s all part of my deep and robust library to fit my whatever mood.  I NEVER stream using Spotify, iHeart Radio and other streaming options.  I have all the music I want and need and continue to add to my library.  If the group could confirm my questions/concerns below, I would be grateful. And if you can share any screenshots of areas showing that it’s working, that would be appreciated.Will my local library show on the latest version of Sonos? Will all my playlists currently available on my Sonos app show up on the latest Sonos version? Does selecting var

Hi,New Sonos user here, just bought an ERA 100.  Have it all configured the way I want it, sounds great, but am having a problem with personal playlists with Spotify.  Spotify is connected just fine, I have a premium subscription, I can play anything I want through the Sonos with it using the Spotify app, BUT it seems to have difficulty finding some of my personal playlists using voice commands.If I say “Hey Sonos, play ______ playlist from Spotify” it works sometimes, but other times it ignores personal playlists with the exact name I gave and and jumps to some other playlist (not my personal one) that has a similar-but-not-the-same name.My list names are not complex.  For example, “Female Vocalists” works fine, but “Dance Music” does not.  Asking for the former results in hearing that playlist, asking for the latter results in playback of a similar playlist from somewhere else on Spotify.The interweb thinks there’s somewhere in the app one can go to manage playlists, I see that for p

I use m3u playlists created elsewhere to play my SMB shared music on Sonos.The playlists are imported/added through folder add in library.All files are on the same share, in the same folder structure.The playlists are added properly as far as I can see in the (Windows) desktop app and it plays fine when I hit shuffle until it stops randomly. I can see (on screen and in the useless help/log) that Sonos desktop app thinks the share does not exist (or the file, the wording points to the whole share) "Unable to play XX - the share //XX does not exist".It was playing just fine until this. So I hit play manually on the songs it thinks it cannot access and sometimes they play right away, sometimes Sonos keeps stating the same error for a few tries and then plays it anyway. I’ve also seen it playing a file while simultaneously saying that it cannot play it because the share does not exist.What is this? Is there any better logs than the help/error log that says almost nothing?Just to weed out s

Why do i have to appeove my YouSee account on Sonos every second day?? If i dont do it i cant play music. 

Just pulled my old pair of Play 5 Gen 1s out for a listen. They still sound so good.  Does anyone know if they are capable of playing a lossless stream from Apple Music?  I’m playing it but there’s no “lossless” logo appearing as it does in the new Sonos app when using a compatible speaker.  I found a list of Sonos devices that don’t support lossless and the Play 5 isn’t on it so I assume it can support it - I’m just unclear whether it’s actually playing lossless due to the lack of the lossless logo.  EDIT - I’ve confirmed that Deezer HiFi is supported as you can see the track format is showing as FLAC.  Here’s the list of devices from Sonos: ”Can all Sonos products stream lossless audio from Apple Music?Most Sonos products can stream lossless audio from Apple Music. However, some older products don’t support the required streaming protocol (HLSv7) and will stream audio at a lower quality. The following Sonos products won’t stream lossless audio from Apple Music:Connect (Gen 1) Connect

Arc Ultra soundbar is my first Sonos piece. I cannot use it because it keeps demanding I sign in as system owner.

My system is a Roam, OneSL, Play:1 and Connect.  All four appear in the app and disappear, reappear if I recycle the power on an individual unit. For some reason both the OneSL and Play1 are no longer able to play. When I select a source on the App I get “Couldn’t play content, try again” and “something went wrong” This has only occurred recently, but can’t identify any specific date. Nothing in my network has changed.Both the Roam and connect perform as normal. Any clues?