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Question

Unable to add Music Library on Windows 11 PC

  • December 18, 2025
  • 3 replies
  • 15 views
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Since upgrading to Windows 11 my Sonos system was no longer recognising my Music Library.

Having viewed other support advice, I have set my Wifi network to Private but it still doesn’t work.

I removed the existing library and am now trying to add it back but am getting nowhere.

I go to Music Library settings and click Add to add a new folder. I then click on browse and choose my music folder (on the same laptop) and then click on Next to add it.

This brings up a window headed ‘Adjust file sharing settings’ saying the setup assistant needs to adjust the following 1) add sonos library service to firewall exceptions list and 2) set Windows sleep settings to Never. I click on Next to do this and then get a window asking if I want to allow Sonos to make changes. I click on Yes and it just takes me back to the window to choose my music folder. Nothing has been added.

NB I have separately added the Sonos library service to my firewall exceptions list and the Sleep setting is already set to Never.

What can I do to fix this

3 replies

jgatie
  • jgatie
  • December 18, 2025

Let me preface this with a reminder that the PC app is not being updated.  Given that, you can no longer use the “Add My Music Folder” or “Add Another folder or drive connected to my computer” options from the PC app.  Those use the old HTTP sharing which is no longer supported.  Follow the directions here to setup and add an SMB 2/3 share from your PC:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Pay special attention to the link where it asks you to “Share your music folder on the network”.

 

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    • PYLEL1
    • Author
    • Contributor I
    • December 19, 2025

    Thanks for this

    I have tried this but now get a message that Access is denied when I try to add the music library.

    The music folder is shared (network path shows as \\DELL-XPS\Music2). There are 2 local accounts as users both with full access - one account (the owner) has a password, the other doesn’t. Everyone also ha full access

    I have tried adding this using both named user accounts but just get a message that Sonos is unable to add the music folder with the reason ‘Access to shared folder “\\DELL-XPS\Music2” is denied.

    I have also created a brand new music folder under a different name and tried sharing/adding that instead, but get the same error message.

    I have also tried adding it from the app on my mobile phone (Android). I enter all info and click add, but nothing happens - no errors or anything.

     

    What am I doing wrong

    P
    • PYLEL1
    • Author
    • Contributor I
    • December 19, 2025

    Furtherupdate

     

    I think I have now managed to fix this.

     

    I had to go into Advanced Network Settings and Allow public folder sharing and disallow password protected sharing. I have now been able to add the music folder to Sonos.

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