Message on home screen favourites tab, “ unable to load content “ very frustrating, help request
Answered
Home Screen favourites
Best answer by ClaraWard234
This usually happens due to a temporary app or network issue. Try these quick fixes:
Refresh / restart the app
Clear app cache (or browser cache if web)
Check internet connection (switch Wi-Fi/mobile data)
Log out and log back in
Update the app to the latest version
If it still shows “unable to load content”, it’s likely a server-side issue — report it to support and wait for a fix.
One option is to click on “Edit Home” then “Done” which can refresh the Home Screen.
Another option is force closing and reopening app.
You could also try reauthorising the music services you have installed.
Are you able to play the content via the music service in the app or from search results?
If you can’t add to favourites, that could be because you’ve added the maximum entries to favourites, which is ridiculously small.
Otherwise, contact Sonos Support. A diagnostic from your system may identify the cause for items not loading.
Just deleted and reinstalled the app, I don’t have anything saved in favourites, it’s all a bit of a mystery, maybe I have too much time on my hands and I can still play whatever I want just have to search all the time.
Thanks everyone
Do you have another device that you can try to see if things show correctly on that?
This usually happens due to a temporary app or network issue. Try these quick fixes:
Refresh / restart the app
Clear app cache (or browser cache if web)
Check internet connection (switch Wi-Fi/mobile data)
Log out and log back in
Update the app to the latest version
If it still shows “unable to load content”, it’s likely a server-side issue — report it to support and wait for a fix.
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