Skip to main content

Since the new software update last month I can’t airplay from my iPhone to any of my Sonos speakers. Play a track, select airply options and the speakers are all showing, once you click on a speaker, the tick comes up but no music plays.  after 3-5 seconds it times out and starts playing out of my iPhone speaker again.

This is the same wether it’s Apple Music app, YouTube, whatever. So it isn’t a 3rd party app issue. 
Sonos is up to date on software updates and network updates. and yes, everything has been turned off and back on for a reset :)

The Sonos app works fine and plays. speakers work fine with TV and also from my wifes Samsung phone she can play to any speaker, so it has to be an apple to Sonos connectivity issue specifically via airplay. 
 

Any ideas??

Just tested this using an iPad, S2 and the current software release. I don’t have any issues at all. Maybe time to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to it? Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

AirPlay works for me as well on iPhone Pro Max 17. There is a specific procedure for resetting your devices short of a factory reset which is not recommended.

Try unplugging all Sonos then reboot your router and let it come back. Reboot your device and connect to WiFi. Plug in your Sonos and let all come back. Test AirPlay. If issue continues follow the advice of ​@Airgetlam.

In the long ago past (several years ago, not recently), in order to ‘fix’ AirPlay 2 issues to my Sonos, I had to reboot my iPhone in order to get it to work properly. Still don’t know why, at the time I thought it was a Sonos issue, until I figured out it was iOS needing to be rebooted. 

Just tested this using an iPad, S2 and the current software release. I don’t have any issues at all. Maybe time to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to it? Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Thanks. I’ve reset my iPhone and it didn’t solve so I will do this diagnostic report. Didn’t even know that was a thing. Cheers. 

Well, it will tell the Sonos side, but won’t have any information from the Apple side. But when you call in, they may have some good suggestions, too. 

Terms & ConditionsCookie settingsAccessibility statement