So, seems other people have had the same issues. Trying to log into my app and control my system. I’d like to play my music. App keeps asking to log into. Then says it wants to connect to the website to log into. When I do it takes me to their store not my account. Going back to app it asks me to sign in. I have existing devices but they don’t all show and asks me again to sign in. Yet the app also shows I’m signed in. Every time I try to sign out it’s jumps to an error and timed out pop up. Just keeps sending me in circles. The Sonos app has been having major problems for years now. There’s simply no excuse any longer for this mess. This isn’t the first time I’ve had issues connecting and maintaining connections. Last time I spent 3-4 hours trying to connect my system. Your speakers sound good. But if you can’t connect they are absolutely worthless. 1000’s of dollars invested in your system and your app is S***. Sick and tired of it. I’m selling everything.
sonos app says im signed in yet asks to sign in when reconnecting devices
+19Hi
Welcome to the Sonos Community!
I am sorry to hear of this issue that you are having with being unable to sign in to the Sonos app - it does sound very annoying!
I just tried to recreate your issue with my own app by signing out, but when I try to sign in again, I am taken to login.sonos.com, as I should be, rather than to the Sonos Store. I am using an Android device, to be clear.
I recommend that you do the following:
- Reboot your router by switching it off for at least 30 seconds.
- Once WiFi has returned, open the Sonos app and reset it: User icon » App Preferences » Reset App » Reset
- Reopen the Sonos app, Join existing system, accept the Terms and Conditions, give the app the needed permissions, and sign in to your account.
If that does not solve the issue for you, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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