Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 9,296 Topics
  • 61,889 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
9298 Topics
A
An AmericanTrending Lyricist I
posted in Controllers and Music services
Will Sonos ever support older systems with the “fixes” for the new May 7, 2024 app?

I personally believe Sonos will never offer app fixes for those of us who spent thousands of dollars over the last 5-6 years and use speakers older than the Roam, Era and Move speakers currently for sale. It appears that Sonos’ only interest lies in supporting their new headphones, as well as current and future speakers. We are screwed…. 

762
A
D
DreiøeContributor I
asked in Controllers and Music services
My Sonos 1 app wants me to connect to the Sonos 2 app

My son has a Sonos system that uses the Sonos 2 App. I have a Sonos 1 system. The two systems are registered on the same network. My Sonos s1 app constantly wants me to upgrade to the s2 app and blocks me from using my s1 system. I know its is because the s1 app discovers my sons speakers/soundbars and wants me to change. Problem is, I don't want to change and the app doesn't allow me to use my s1 system. What to do? Do I really have to establish two networks to sepate the two Sonos systems such that my S1 app does not discover the other system?

330
D
R
RetiredinPDContributor I
asked in Controllers and Music services
editing Pandora on Sonos

How do I delete a Pandora station within Sonos like I used to?

401
melvimbe
M
Michael_192Contributor I
asked in Controllers and Music services
Amazon Music Unlimited

Amazon Music Unlimited works perfectly from my desktop. When I try to start it from my IOS app on the phone or iPad it does not work. It just doesn’t play at first, then gives an error message that “Something went wrong” then may play a song ;after in the playlist then stop again. Not a network issue as it works perfectly from my desktop. Is tyhs a problem with the new app or is there a fix. I can go from the prime app to Sonos speakers but would like to work it from Sonos app. I also have Apple Music, Tidal, Spotify an QuBuz and all work correctly. Is this an IOS app problem or is there a workaround?

230
M
F
FuzzdoomripContributor I
asked in Controllers and Music services
Recently Played Issues

I use multiple sources for my music and none of them work to show what I just listened to in my Recently Played list which I used extensively prior to app update. Anyone else having this issue and if so how do you fix it?

1042
D
I
ian smarthomeContributor II
asked in Controllers and Music services
new app

as a custom installer having multiple systems installed in various locations-forcing me and my clients into updating to the new app, which has so many flaws by the way, is rediculous!amongst many other issues..where is the downgrade to S1 app? not there! as im now forced to use legacy products to older ios products.also not auto linking to multiple systems!also ability to link to NAS drives (music library) for systems unable to reach thr internet!ive already had so many client call me as they now cannot reach their sonos systems! what a mess!  

292
D
S
ShadyoakesContributor II
posted in Controllers and Music services
app update...IOS

Though the new update is pretty and colorful, it is very clunky and not very intuitive.  I used to go into apple music and choose an album from a musical groups whole catalogue.  Since the update, I am limited in my album choices. Sonos favorites has a list of things I have never listened to.Quit advertising to me. on the app, please.My Playlist, Artists, Albums all have items I have never listened to and would never ever listen to.  Whats up with that?I called Santa Barbara at 8:30 AM Pacific time to speak with someone.   Called yesterday in the afternoon too….same response.  60 minute wait..Some customer service.Did you guys consider running a Beta test on this update before you thrust it on your customers?  Maybe ask the sonos community to look at it and offer feedback?Is the old interface available?  I want to delete this new one and go back to the old app. Robert

322
S
C
Customer69Contributor I
posted in Controllers and Music services
where is my ability to make a playlist?

Did Sonos make a huge mistake?? Looks like they did. Selling my stock as well. What an epic mistake…. The customer can no longer simply add a song to the queue. Wtf. 

501
R
F
freekzContributor I
asked in Controllers and Music services
Can't scroll on Music Library in new App

Android App I have a large collection of flac files from my CD collection on a local network drive which Sonos has access to.  Navigating this using any of Artist, Album, Song is impossible in the new app because it’s not possible to scroll efficiently.  Basically I can only listen to A-C artist/songs/albums, unless I want to spend 5 minutes finger swipe scrolling. For the sake of all artist/albums and songs past the letter C, please fix this. Has anyone figured out a workaround to this lack of efficient scrolling controls?

1070
F
B
Bob25Contributor I
asked in Controllers and Music services
iphone control app

App does not load the playlist to view when you have random play selected. It loads when the random is not selected, what is the issue with this  

40
B
D
Doctor DisbeliefContributor I
asked in Controllers and Music services
Disenfranchised

I have not yet got over the shock. My panic attack is ongoing. Without my knowledge or consent the Sonos outfit have raided my system and removed my music library and with it all functionality. The library and the playlists built over years gone! Having invested heavily in Sonos as a faithful early adopter, I now have no music. Is there any help available? Ask “Help” where my playlists have gone into a “Pinned Collection “ and there is no such thing! I suppose the Sonos burkes think they can sell me their own playlists, I suppose they must have an AI that knows more about me than I do. Such conceit, how can I ever recommend Sonos to my friends again when they only have contempt for me?

1007
R
S
Sparks 72Contributor I
asked in Controllers and Music services
connectivity

I’ve just purchased a new Mac complete with Sonoma os.  My old Mac (with Ventura I think) hooked up to the Sonos S1 controller no problem.  All my stuff is S1.  The S1 controller will not load with the new OS.  It does not get past the upgrade portion.  I’ve poked around a bit and tried a few fixes with no joy.  System settings/privacy and security/accessibility among others.  Nothin works.  The Sonos controller still works on 2 iPads and 2 iPhones, but I can’t access all my play lists in iTunes with out the desk top controller.  Any thoughts?

161
Gabriel Z
J
Jim oneContributor I
asked in Controllers and Music services
after app update unable to group speakers

After update my speakers show up . Can group my 2 play:1 . Sonos 1 is there and shown but when I try to add it to the others or group it it won’t play and says function not available try again later .I can play it by itself but not with others . This is silly this is the unit we take to our patio 

551
Gabriel Z
S
SynonymContributor I
asked in Controllers and Music services
Sonos, please make speaker API open source for alternative community controller apps.

Dear Sonos decision makers, As you insist on pushing us apps that are clearly underdeveloped and refuse to react to your customers requests (1000s of them) in any way:Please make the API to the speakers sufficiently open source to allow the community development of an alternative Controller App.You don't want to give us the app we want, ok. Please give us the means to make our own.  Would Sonos please consider this? 

2592
controlav
J
JoParishContributor I
asked in Controllers and Music services
App Update

Since the update my system has become virtually unusable. I cannot select a room in which to play music, none of my services will play and I cannot seem to fix it! Tried uninstalling the app and reinstalling, logged out, logged back in, restarted my phone, all to no avail. When is this going to be fixed?? I’m never going to recommend Sonos to anyone again! Absolutely furious! 

2105
Bumper
S
Sound of ChrisContributor I
asked in Controllers and Music services
Sonos Apple Music

Hello,I’ve relocated my Sonos after being in storage for awhile and having some trouble.  Previously I remember it appearing in my Airplay options, but now when I’m using Apple Music, it’s not an option.  If I’m using Spotify or Audible there is an option to connect to my Sonos and Apple devices, but not in Apple Music.  How can I fix this?

150
S
P
pbv92Contributor I
posted in Controllers and Music services
Frustrating Beam Gen1 connectivity issues

Hello all,I’m struggeling to get my Beam Gen1 reconnected wirelessly to my system and I’m at my wits end.Everything was working fine: I had my Beam connected to my TV, just added a Sub Gen3 and had a One and a One SL as surrounds.Suddenly one day my Beam, Sub and Ones have disappeared from the app. Other Sonos devices in my household continue to work fine.All 4 missing devices show the same behavior: the light is white and if I press the play button it flashes red and goes back to white. I’m focusing on the Beam for now because I assume they all disappeared together due to the surround setup.Things I tried at this stage:Rebooting the Beam by removing power: no change Rebooting my router: no change Remove power from Beam, rebooting router, turning on Beam: no changeI didn’t change any router settings in the last months.So I decided to factory reset the beam (which shows up correctly on my TV menu by the way, I can see the Sonos wallpaper if I switch to its HDMI source).Now things get in

1251
Pools-3015
Spursyid99
Spursyid99Contributor II
asked in Controllers and Music services
Music Library failing to update - Version 80.01.08 25th May

Diagnostic: *********** I have updated my Windows device and accessed the Music Library for an update but it has not picked up the 1,300 plus tracks added over the past couple of months - I know they are in the library as I have had to download to I broadcast to enable.me to play them back but I'd sooner not be reliant on the cloud for my music when I bought the system to access my own network device  Moderator edit: recorded and removed diagnostic number (identifying information)

821
Pools-3015
G
Gary_26Trending Lyricist I
asked in Controllers and Music services
Local Album Artwork in Sonos App

I can't see any album artwork from my local library in the updated Sonos App. Anyone else have the same problem? 

762
G
W
Wick52Contributor I
asked in Controllers and Music services
how to run a diagnostic

How do I run a diagnostic

92386
UKMedia
T
Tall GuyContributor I
asked in Controllers and Music services
New Sonos App - Timer vanished?

Hi, just installed the new Sonos App. I do not find the Timer (Counrdown to Zero) any more. Loved this function to play my favourite playlist for 15 or 30 minutes when going to bed.Does anybody have an idea where to find the timer? Or is it gone?

100214
A
B
Bobble2Contributor I
asked in Controllers and Music services
Setting up Sonos One with Controller on Android

I recently lost connection to my pair of Sonos One stereo speakers. After resetting both devices, my Android controller app is unable to detect or set them up again.Could this be related to the recent app issues Sonos has been experiencing? I saw that some Wi-Fi fixes are planned for mid-June. Will I have to wait until then for my stereo pair to reconnect properly?Any insight from the community would be greatly appreciated! I'm hoping to get my Sonos setup working again soon.

304
UKMedia
P
PurcherContributor I
asked in Controllers and Music services
Now PC sonos App stopped working

Now PC App stopped connecting. Just asks to update itself, but no new version. Resetting it wont help. reinstall wont help. WebApp works https://support.sonos.com/en/downloads This is absurd. I give up.

791
P
N
ninanContributor I
posted in Controllers and Music services
Fix Music Library Error 913(Mac)

add music folderInput path: \\MacName\MusicFolderName I hope I can help someone in need! 

161011
S
H
Hhubert105Contributor I
asked in Controllers and Music services
new app causing major problems woth tv autoplay throughout house

Ever since the latest app update (May 2024) we cannot get any of our speakers across various rooms in the house (beam, arc, etc) to play their own audio source  without causing issues with other speakers in the house. With major troubleshooting efforts being tried over the last few weeks we are over it!!  For example to fix tv audio issues (please note all our speakers are set to tv autoplay and have never had any issues before this app update)  we’ve found ourselves turning off and then back on the tv in question to fix that room’s audio - only then to find that doing this kicks off any audio that was currently playing out of speakers in other rooms. For extra joy, when we try to get a 2nd tv audio back to functioning what we get is audio from the 1st room playing on the speaker in the 2nd room.  We have spent a ton of time troubleshooting since this app update and are so frustrated.  Right now we’re left with having to have only speaker in the house with its selected audio source pla

920
H
Terms & ConditionsCookie settings