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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,123 Topics
  • 55,591 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8123 Topics
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Greg SkripkaContributor I
posted in Controllers and Music services
Arranging SONOS Favorites in order of choice

Why can’t we edit or re arrange the order of our Sonos favorites list? 

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6 months ago
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LSRContributor I
asked in Controllers and Music services
App redesign and voiceover

Hi. I just upgraded the new Sonos  app upgrade on iOS. It doesn’t  seem to work with voiceover. Not usable by blind users. 

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6 months ago
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HesterTimContributor I
posted in Controllers and Music services
Who here likes the new controller App?

Just checking to see if anyone out there actually likes the new app? It’s awful and making the news because it’s so bad.Removing features like the alarm, but leaving them in the underlying OS so they still go off? What kind of mickey mouse team thought that would fly? For such a great hardware product, they have really failed on the software side. 

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Bumper
6 months ago
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Cap'n GContributor I
posted in Controllers and Music services
Why doesn't the new Sonos App show my system?

I simply cannot use my SONOS system with the new app.If I reset the app, I can see my system (3 x Play 1, 2 x Play 3), but when I log-in, my entire system vanishes. I have never been able to see my SONOS Boost in the new app.After 10 or so attempts yesterday (a combination of re-installing / re-setting the app), I managed to see my system (no Boost) and be logged-in, but guess what happened when I closed the app down? That’s right, the system disappeared again.Please can someone tell me how to revert back the the previous version of the SONOS app?

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6 months ago
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Michael.BEnthusiast II
asked in Controllers and Music services
Firmware update 80.00.04 - is it compatible with 16.1 app ?

My Era 300 suggested firmware update today.Sonos release notes say that version 80.00.04 has been released 5/13 and adds lossless audio support for Apple Music (Release notes for Sonos software updates | Sonos).Lossless Apple Music is something what I definitely want to get ASAP but at the same time I want to stay on the old 16.1 Android app until Sonos fixes all the issues with the latest mobile app version.So before I proceed with FW upgrade to 80.00.04, I need to make sure that it will work flawlessly with the 16.1 Android app.Can someone of Sonos staff confirm whether they are compatible or not?

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6 months ago
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jtkeepEnthusiast II
asked in Controllers and Music services
New bad app and lost sound on new amp

After playing music on my new Sonos amp useing new app on ioscant go back to tv hdmi sound there is no tv button in the new app?What to do this new app is a disaster not user friendly at all pleaseSonos go back to the old gold app for ipad iphone and quick beforeyou lose your customers.

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6 months ago
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WadzmdContributor I
posted in Controllers and Music services
s2 app

I cannot get the s2 app to load onto my iPhone and iPad. I phoned support and they said to disable private WiFi address. This worked for a short time but has disconnected again and refuses to reconnect. Looking for assistance here as a 2 hour wait for help does not appeal.

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6 months ago
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MilesGBContributor I
asked in Controllers and Music services
connection issue

Dear Sonos community,I had a new router installed yesterday, I have reset to factory my Sonos Move but I’m struggling to get connected via the new app, stuck in a loop , does anyone have a suggestion?….

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6 months ago
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alfonsi franckContributor I
asked in Controllers and Music services
SOnons coupe la fin des morceaux deezer

Bonjour,Cela n’est pas la première fois que je le signale  et votre indifférence est vraiment insupportable.Le systéme Sonos coupe systématiquement la fin des morceaux écouté depuis Deezer.je n’ai aucune coupure en début , aucune saccades, il ne s’agit pas de coupure wifi je suis en RJ45,  Ce sont juste les 10 dernières secondes de chaque morceaux qui sont coupées et juste après la coupupe le titre suivant commence. C’est insuportable Je vous arrête tout de suite avec vos réponses toutes faites, CE N’EST PAS un problème de connexion que ce soit bien claire !! donc remuez-vous et trouvez nous une solution !Vos équipements coutent tres chère la moindre des chose serait de nous aider et de nous proposer une solution.salutationsfranck Moderator edit: Translation by Google Translate: Good morning,This is not the first time I have pointed this out and your indifference is truly unbearable.The Sonos system systematically cuts the end of songs listened to from Deezer.I have no cut at the begin

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Corry P
6 months ago
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TheRamblinManRenowned Enthusiast I
posted in Controllers and Music services
Underwhelming Response After Emailing CEO

I decided, what the heck, I’ll email the CEO to tell him about my disappointment with the latest Sonos app, implore him to make the old app available, and to share a few related thoughts.   In response, I receive this email from a customer service rep.   Their response acknowledging how the app is missing basic features and for us to replace an old queue with a new one is just baffling.  It’s as if they don’t use their own products.   I don’t want future “innovation” over time.  I simply want the functions I had 30 days ago before all of this mess, and for my Sonos Connect Amps to work (the other problem I wrote about separately).  I was able to downgrade the Connect Amps using the iPad app I had not yet updated.  They seem to be working and I’m reminded what a decent Sonos app (S1) felt like.   Thanks for taking the time to reach out to us. My name is Charles, and I am part of the Level 2 support. Our CEO, Patrick Spence, forwarded your note along to me to see if I can offer any assis

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6 months ago
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heavywaterContributor I
posted in Controllers and Music services
Whole system disconnected after app update, can't reconnect

Hi all, my Android app updated to a new version yesterday and I’ve had a bit of an ordeal… System is Arc/Sub/2xOne SL.After updating I lost the ability to stream music to the speakers. In the new version of the app it showed my Arc as the only product in the system, but I couldn’t do anything with it. It knew the sub and rear speakers were there because there was an option to remove them from the system, but they weren’t visible and pressing to remove them just crashed the app every time with a single tap.I assumed it was something gone slightly wrong during the app update, so I uninstalled and reinstalled the app. This was a mistake.Now I’m stuck on the app welcome screen, unable to even get into any settings or details because I apparently have no existing system, and there are no speakers or components available. Power cycling does nothing, pressing join button does nothing.I’m stuck on the welcome screen watching a guy make a matcha latte over and over like a fever dream. I decide

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6 months ago
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dan9000Contributor II
posted in Controllers and Music services
New App, New Tunein, Old Tunein

Hello,I accidentally updated to the new app on one of my iOS devices, and it has removed the original Tunein service, which means a whole bunch of shows/podcasts have now disappeared from my Favorites. In fact they are visible, but greyed out and don’t do anything. I have no way to play them.Obviously these shows can’t be found on Sonos Radio. I don’t have the option to ‘Add’ back in the original Tunein, but I do have the option to add the ‘New’ TuneIn. If I do this: does anyone know if it will somehow mess up or remove the existing TuneIn that still lives on my Sonos (and is visible on the other un-updated) controllers?Don’t get me started on the lack of local search. It’s a total shambles.Thanks

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6 months ago
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Digital Musiclover
asked in Controllers and Music services
App does not recognize my speakers

The application is totally erratic. Sometimes it recognizes all speakers and other times just a few speakers. I have the application in an iphone and in an iPad. The application recognizers half the speakers in the iphone and half in the ipad. What to do?

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6 months ago
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Wull GContributor I
asked in Controllers and Music services
new app

Why does new app not work I can even select music, call waiting time is currently 75 mins and chat queue has 20 in front of me going to stick to Google home Sonos not worth effort at moment

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6 months ago
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GordonGContributor I
posted in Controllers and Music services
S2 app compatibilty with Samsung tablets

Just upgraded from the S1 to the S2 app on my Samsung Galaxy S5e tablet. App finds the system devices and shows the last track played ( from another source). But all icons on any page are greyed out so cannot see anything from my account consequently  can't play anything past or present. Been onto Sonos Chat help...absolutely no help!. Running Android 11  ,no antivirus or vpn so no problem there. Has the app been configured for this device or am I going to be forced to go back to Bose cos I can't play any music?? 

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6 months ago
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azambeauxTrending Lyricist I
posted in Controllers and Music services
ETA on Sonos App Fix?

Hi, as many here, I have tons of issues with the new app update on iOS.My 2 One SL surrounds were no longer connected in the system after the app update.Tried running the system update, which is not possible as the Ones are not found (code 1005).I tried unplugging, re-plugging, same with router, etc, still can’t be found.I have been unable to remove + add them (only got them removed...). They are connected over wifi, which is of course working fine.I am at a loss and just waiting for an app update again to fix my system and enjoy my 5.1 system. So, did Sonos provide any ETA for fixing this mess?

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6 months ago
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user82759174179Contributor I
asked in Controllers and Music services
SOS: unable to use the sonos app on my iphone since the update

since the update, I’m not able to access my speakers through the app. It keep asking me to allow local network - but this settings is turned on already. But it seems like it’s not able to detect.  any idea how to fix this? 

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6 months ago
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AndrewUK75Enthusiast I
asked in Controllers and Music services
airplay - grouping

Another issue. AirPlay won’t group certain rooms anymore. It’ll group a Sonos one with 2 play 1’s in different rooms but won’t then connect 2 play 3’s in another room. All since this damn update. So I’m having to use Amazon music just to get music playing stand alone now in the room I’m working from. Come on Sonos get a release out that fixes all these bugs. Everting lags, even trying to change the volume is now a pain. 

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6 months ago
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aylaausContributor I
asked in Controllers and Music services
Desktop app

Is there no longer a Sonos Desktop App? I don’t like using the browser option.

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6 months ago
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aSaapContributor I
posted in Controllers and Music services
You have to be effing kidding me....

So - this arrives in my inbox:  The absolute gall.Sonos want me to spend more money with them while their absolute crap new App means my current product is unusable.Words fall me.  

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6 months ago
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VmvContributor I
posted in Controllers and Music services
play 3 and new app

I can't connect my Play 3 speakers ( or boost) to new app. Done multiple factory resets. Anyone know if this is another bug? Can't get hold of support unless prepared to wait 70 minutes plus on phone.

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Airgetlam
6 months ago
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Beno gallegosContributor I
asked in Controllers and Music services
Problema con control de subwoofer en iPhone

Tengo 2 Sonos amp y no puedo controlar el volumen del subwoofer dentro de la app de Sonos en un iPhone 14. Pero si uso otra Smartphone android si me permite controlar el subwoofer normalmente. Hay alguna forma de arreglar esto en iPhone?  Moderator Note: Added translation by Google Translate- I have 2 Sonos amps and I cannot control the subwoofer volume within the Sonos app on an iPhone 14. But if I use another Android smartphone it allows me to control the subwoofer normally. Is there a way to fix this on iPhone?

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6 months ago
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Tammy WContributor I
posted in Controllers and Music services
Adding songs to play lists

Since updating app a week ago (Hate it!!!), i can’t add music to my existing playlists. How do i do this now?

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6 months ago
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Rusty3Contributor I
asked in Controllers and Music services
cant stream music with new Sonos App.

Updated Sonos App and list ability to stream all my music. Tried loading my Pandora music and it worked for one song then asked to do it again. Very disappointed in this new App. Sonos change back to your previous App. It actually worked well.!

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6 months ago
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NP90Contributor I
asked in Controllers and Music services
macOS controller in update loop (16.1)

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

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6 months ago
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