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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,541 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8483 Topics
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SladestAvid Contributor I
asked in Controllers and Music services
ALARM RADIO WITH NEW APP

Hello, With the new App i have mulptiple alarms for each day of the week. The problem, now is we cannot see the station with each alarm right away.  It is only indicated: LIVE STATION  instead of the name or the station’s logo. Can you do something, we should see it as first view and step.What is going on with this problem ??

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7 months ago
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CMC2024Contributor I
posted in Controllers and Music services
shuffling My Songs Pandora in new version ofSonos

The new version of Sonos app doesn't have an option  available to shuffle My Songs or Playlists using Pandora. The old version of Sonos did. Anyone have this experience or know how to find shuffle on Pandora?

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7 months ago
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spritchouAvid Contributor I
asked in Controllers and Music services
New App : nightmare.... app doesn't detect played music.... when played

Music is playing on the 3 rooms "Salin, Cuisine, Chambre principale". The app doesn't see it, I can't stop, control Volume, skip... Music is still playing on the 3 speakers…A real nightmare.And you ?

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7 months ago
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torchillContributor II
posted in Controllers and Music services
Playing from NAS when internet is not working

I Know I used to be able to play from my network server, NAS, even when the interent was down, as long as the NAS was connect to the router an interent connection was not required.  My internet when down this week *multiple times and I could access the APP and couldn’t play from my NAS.  Is that a new thing or is there something i need to debug? NOTE:  I had my soundbar connected to the TV toggle sound off and then switch to the Sonos ARC screen when I cycled router’s power.  Why would a line in signal, through HDMI, even be impacted by internet changes?? is this all a new APP issue or is this just Sonos not caring about what customers want anymore?

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7 months ago
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botanyAvid Contributor I
asked in Controllers and Music services
Share value is dropping

Not looking good. 

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7 months ago
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DelpoupouContributor I
posted in Controllers and Music services
probleme general

Bonjour, Depuis la nouvelle mise à jour j’ai des bug importants… impossible de reconnecter mes produits sonos. Si je connecte les produits « seul » ça marche mais dès que je veux connecter tous mes produits je n’arrive plus à les faire fonctionner. Même après réinitialisation d’usine, les éléments se connectent mais n’apparaissent plus au fur et à mesure que je connecte d’autres produits. J’ai tout essayé :déconnecter le compte  reinstaller l’application relancer le routeur Rien à faire, impossible d’utiliser tous mes produits ensemble.  j’ai en plus une perte de visibilité des produits sur mon Apple TV…  Est-ce que d’autres personnes ont le même souci ? 

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7 months ago
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CultureBunkerContributor I
asked in Controllers and Music services
New app- lost ability to pause, forward or manage current track

I made the huge mistake of updating to the latest Sonos app (I own more than ten Sonos products). As has been well documented, it is a complete and utter disaster. In addition to the numerous bugs, performance issues and elimination of necessary, and popular, features, I have noticed that I lose control over the current track playing. No ability to pause or skip forward. Sometimes the ability to pause, yet no other controls. Please see screenshots. Does anyone else have this issue? Any idea of how to rectify? 

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7 months ago
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JanfredrikContributor I
asked in Controllers and Music services
New Sonos App

The new app is really bad. The features which were iportant to me:Set an alarm with a radio chanell sleeping timerare gone, why do you introduce a new app which is worse than the old one?

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7 months ago
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James FrameContributor I
asked in Controllers and Music services
Problems with iPhone App

Hi I am seeing the same problem it’s lucky dip when I try to use the Appi have 4 Sonos devices Amp/ Port / Play5 and MoveSome days all show , others just 1 and it’s never the same one.Yet if I then go to my MacAir M2 all the devices show  Also I’ve set my Sonos to Google home and if I ask Google to play on any of the Sonos devices it works. As an aside if I do use the Mac App then go to iPhone app the devices miraculously appear.my IPhone 12Pro is on the latest iOS 16.3.1the Sonos App is 15.1 all on the same WiFi no mesh no clever stuff. It’s clearly the App  Come on Sonos give us back the bullet proof App we used to have As that is not the case right now  

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7 months ago
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LeeWUKContributor I
asked in Controllers and Music services
Unable to play random track from Plex library

I have Sonos and Plex installed on Samsung S24.I can add the Plex service.I can see my Plex content on my Plex media server.I can play an album.I can play a track.But, if I press Shuffle All: This happens: I have uninstalled the apps, changed login details, reinstalled, etc.  All the usual stuff.It still happens. Please advise.

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7 months ago
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DhoustonTrending Lyricist I
posted in Controllers and Music services
Is it a new app problem that wont let me add a Beam.

Long story short, trying to add another Beam to my existing system. Tried wired, wireless, factory reset etc etc. Fails every time at different stages. Managed to get through to support chat after a while and half way through ended up closing the page by mistake 😭It is a gen 1 beam but already have 2 added previously without any issues.  Just wondering if it’s an app issue or a beam issue.  thanks David 

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7 months ago
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askloweyContributor I
posted in Controllers and Music services
Dont Upgrade Your App Yet

I made the mistake of upgrading the app on my iPad as prompted it’s pretty rubbish. To be honest you will not be able to access your local NAS and if you have a port, the line input will disappear.  The only thing that seems to work are subscription streaming services, shame on Sonos for this much awaited and highly publicised upgradeI don’t know who did his acceptance testing on this app, or what set up they had, but I imagine will not work for most of you

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floresep
7 months ago
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LA pampaContributor I
asked in Controllers and Music services
unir altavoces

hola, se me han separado los altavoces. tengo 4 y se han dividido en 3 grupos y no puedo ponerlos todos a la vez. Alguien sabe por qué?Moderator edit:Google Translate-Hello, my speakers have separated. I have 4 and they have been divided into 3 groups and I can't put them all in at once. Does anyone know why?

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7 months ago
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User343830Contributor I
asked in Controllers and Music services
Cannot create a Music Library

Sonos will suddenly not accept my music file as the Music Library.  Any thoughts on how to get around this problem?

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7 months ago
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Stretch100Contributor I
asked in Controllers and Music services
New app update is *, I want to use s1 instead

Does anyone know how do you downgrade to s1?*Moderator Note: Modified title in accordance with the Community Code of Conduct.* 

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7 months ago
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Taylord1Contributor II
asked in Controllers and Music services
Recently played

Hi,Recently played is never updated site thé new app.Thanks for answer 

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7 months ago
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HarlumjpContributor I
asked in Controllers and Music services
iOS integratiln

Sonos, please bring back the iOS integration. I think it was removed 1-2 years ago. I really miss this feature. also, please update my misspelled title. I’m unable to!

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7 months ago
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zpierce0Contributor I
posted in Controllers and Music services
new app bugs

Hi,This is just a bug report trying to raise awareness. Diagnostic code *********-new app 50% of the time does not think I have any Sonos system connected. Need to force close the app and reload when this happens. -new app does not appear to work with nugs.net at all. Had no issues in previous app. This is a huge issue for me.-removed android widget/notification widget which was useful. Bring this back-reduced ability to edit and add to queue freely, like adding a single podcast without switching to that podcasts feed after-removed sleep timer and other useful features it seems.  Sonos should consider this app a beta version and give people option to use this app or the old version. Failing that, we are all paying way too much to have this kind of forced regression. New UI is nice and more user friendly I think (not that I've been able to use it much with all the issues), but needs to be functional or there's no point.  Moderator Note: Recorded and removed Diagnostics number, as privat

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7 months ago
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MrWhite22
posted in Controllers and Music services
Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation.  As an example, I’m playing music in the kitchen (this is the only room playing).  I open up the app to stop the music.  The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue?  Any idea how to resolve?

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7 months ago
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JManuelContributor I
asked in Controllers and Music services
Can't connect to CBC Radio & Music on new iOS app

I just installed the new iOS app. I’m able to connect to all of my services using the updated iOS app except for CBC Radio & Music.I have no problem connecting to CBC from the latest Sonos app on MacOS. Additionally, if I make the connection from MacOS, I can see and manage it from the new app on iOS.Any idea what’s going on?Thanks,John

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7 months ago
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nat1nat1Contributor II
asked in Controllers and Music services
New Sonos App can't find my devices - help

I downloaded the ‘redesigned’ Sonos app and it can’t find my 2x S1, Boost and S3 devices. Factory resets allows them to be found but ‘there was a problem linking them to your account’. Using the old S1 legacy app tells me now I have to use S2. Basically I’m now unable to use Sonos. I am on iOS so I can’t download the old app. Can anyone help?

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7 months ago
Bumper
Bumper
posted in Controllers and Music services
New App Coming May 7

https://www.theverge.com/2024/4/10/24125866/sonos-new-app-features Sonos PR team leaked some details of the upcoming app redesign. Need to update for the incoming headphones 🤣  “Sonos will release a substantial update to its mobile app for both Android and iOS on May 7th, The Verge has learned. Based on screenshots provided by people familiar with the company’s plans, the app is receiving a fresh coat of paint. Sonos is also working to make product setup easier and strengthen connectivity between its many speakers. As always, the specific release date is subject to change if the company encounters any last-minute issues.The revamped app will roll out as an update to the Sonos S2 app that the company released in 2020 when it forked off some of its oldest products and left them on the legacy S1 platform. It changes up the current S2 app design by ditching the bottom navigation tabs and putting everything onto one central homescreen. Sonos is also adding several quality-of-life features

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7 months ago
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sighProdigy I
asked in Controllers and Music services
catch 22? To remove my Port (eth -> sonosnet gateway) and use wifi have to upgrade to latest app from old app…

I’m wanting to remove my Port from my setup as it is no longer being used for music playback and is just acting as an Ethernet to Sonosnet gateway.I disabled the automatic updates so am still using the 16.1 version of the app and matching firmware, so didn’t expect any issues adding a WiFi network. Unfortunately when trying to manage networks in the old app, it blocks and requires an app update to continue… but the latest app currently has no network management until some unknown time in the future. Am I really stuck and expected to have to keep the Port as a gateway until Sonos get round to adding network management to the latest app at some point in the future? My other Sonos devices aren’t in convenient locations to wire them back into my switch.  

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7 months ago
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Skip500Contributor I
posted in Controllers and Music services
App Total Failure

Taking away my ability to play my music library is a total failure when it come to you knowing your customers. I have two full surround set ups and play 1 in every room. I have always been a huge fan off SONOS. Ready to sell it all and move on. App sucks and the person responsible for the change should be fired 

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7 months ago
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eegg7777Contributor I
asked in Controllers and Music services
YouTube Music displays the first 100 albums only

Sonos Support,YouTube Music displays the first 100 albums only.Do we know when this will be fixed? There is a recommendation in another thread to remove and re-add the service, but that didn’t work.If I open YouTube Music in a browser, I can see all my albums. If my browser can do it, the Sonos app should also be able to.This is more critical after the latest update, as it is no longer possible to connect to a music library on a network drive.

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7 months ago
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