Controllers and Music services

I’m trying to manage my account and it keeps saying I need to sign in as account owner? 

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now.  The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app.  Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?  

My wife has an existing Sonos account. She deleted her app and wanted to re-install it now. When opening the app to re-connect she cannot approve the terms & conditions? What does she have to do?

How can I get my albums to display 5 across 

Ever since the new app came out, it only retained my Playbar and Subwoofer. It wiped out my Roam SL, Play 1’s and Play 3. I cannot add them back at all. I have tried resetting the app, redownloading it, as well as factory restoring all the speakers I am trying to add back. My Roam SL will add to the system but then it doesn’t show up anywhere at all in the app. My Play 1’s and 3 will just not play the tone anymore to connect to the system. I am so beyond frustrated with this. Any ideas? Thanks in advance.

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

Is this problem still on the SONOS software team’s bug list to be resolved?  Has any progress been made? Prior thread below.Sonos cannot connect to USB drive on TP-Link router 5 months ago 11 replies 295 viewsG  

The latest update has nuked functionality, I can barely use this thing. It’s bad and wrong on every level.I have:7 Sonos Ones 1 Sonos Move 1 Sonos Beam 1 Sonos Playbar 1 Sonos SubI want a refund for all of these devices. I don’t want to be a part of the Sonos ecosystem anymore. You’ve lost a customer.

new Sonos out of the box which should be a simple setup procedure. The Sonos app cannot recognize my amp and after multiple attempt it finally after 25min it was set up. Next step was a mandatory system update and I’d be on my way to the sweet sound of music. Oh no, but wait, the app said unsuccessful download of mandatory update. Had to start completely over and now the app does not recognize my amp. Have to start completely over again. I left BOSE specifically for this issue and now with Sonos. I have a very strong WiFi signal and coverage in the house. Any thought before I return this easy 2 step setup Sonos amp?

I was using my two speakers until one night when I they disappeared.i have tried everything to reconnect, I am spending hours doing this, is a constant problem.  I am regretting so much having acquired these products.Can anyone help me to resolve the problem?

The following connected services are present and functional from within the macOS desktop app, but are nowhere to be seen in the iOS/iPadOS apps:Pocket Casts Radio Paradise Radioplayer SoundCloud Plex Audible Amazon MusicThe following services are present in the iOS/iPadOS apps, as well as the desktop app.Apple Music BBC Sounds Sonos Radio Spotify TuneInWhere are my missing seven services?

I keep my music on a NAS, I have a strange problem using the new App.My apologies for the length of this post – it is an odd problem.:I go to Music Library.  I am offered Artists; Albums etc., down to Folders.My Folders, set up on the NAS are – Spoken Word/Books/Plays;  Classical;  Pop.So I want to play say “Blood On The Tracks, Bob Dylan” the whole albumIf I go in through Artists – Bob Dylan – Blood On The Tracks I get to the album and can Play All of it.  (I can also select individual tracks).It is the same if I go through Albums – Blood On The Tracks.  Again I have the option of playing either the whole album or individual tracks.  Again the queue is filled and editable.This is as it used to be.If however I go through Folders – Pop – Bob Dylan – Blood On The Tracks I am not able to play the whole album, I can only select and play one track.  I cannot add tracks to the queue, there is just the one track in the queue.Pa

When I click on the Stingray Music service, nowadays it just shows some text about Stingray but there's no music, no channels, nothing. Is it just my system? Do I need to reinstall the service?

I have a Sonos Beam gen 2 and 2 x ERA 300.When I play music from Apple music, most of the time it doesn't finish the song, but skips to the next one.The problem started with the new Sonos app. Until then, there was no problem.When I look at the network activity, when it caches a song at the beginning, it plays it without a problem - all of it. If it doesn't cache, it doesn't play it all.The network is fine, it's a fibre connection and for testing I turned off all devices on the network. Could you please advise? 

I did load the latest FW today but I have not had a chance to see what happens. After that last major IOS app update in May or so I keep losing the settings. All EQ settings, height & voice enhance all go back to 0 or drop out of my preferred settings. Last month I did a hard factory reset and it seemed better however it started again.What is odd is I can leave my place and lose WIFI, come back and everything is fine. When I’m at home and don’t go anywhere sometimes the settings reset themselves to 0 again. Very puzzling.                             

This New App does not allow me to go into System Settings to change surround , bass  treble , sub settings,  tv, music , etc etc.Before with old app it was easy. Finally it is asking me to sign out and sign in as owner to operate these settings. Frustrating is an understatement.  Tried to get old app back with no success.  

What did they do with the Sonos app???I have a wd my cloud network hdd where i have stored a lot of music.With the new app i am still able to see all the folders with my music in it on this hdd. The problem is that the play button to play an entire folder is gone so i am only able to play one song after each other.Also all of my playlists that i had made are gone. It feels like you buy a car and after a few years the manufacturer takes away the steering wheel... I was always very impressed by Sonos but this is gone in minutes when they do something like this!!! 

Just opened Sonos App ( set to auto update) to find all of my playlists have gone! How do I get them back.?

Where did my music library (NAS) go?

The new Sonos app is a catastrophe.  How can they release something that eliminates prior functionality.  It doesn’t allow saving of music, and I’ve completely lost my playlists.  It also takes forever for it to start playing item (an error message repeatedly pops up)I called customer support last night.  It took over an hour to,speak,with someone who sai there was nothing she could do.  How can a company be so irresponsible with its products.  I’ve spent a huge amount of money on the speakers that have been rendered useless 

Trying to adjust the treble and bass on a play 3 stereo play. When moving the treble and bass sliders across to the right , they automatically move back to the centre after a few seconds.

Comment revenir à l’ancienne application sur smartphone ? La nouvelle ne fonctionne pas correctement. Moderator Edit: Adding translation by Google Translate- How to return to the old application on smartphone? The news is not working properly.

Hello, for years, I have been able to listen to radios from abroad. With the new App, when in the UK I only can get UK radio streams. What is the reason ? Are you working on fixing it ?  Thank you

Since the latest update (80.03.07) the Sonos app all my services are removed and cannot connect to them. I formerly connected to and played them with no problem.  I see an error when I try to add a service that there is a message “check your internet  connection and try again”. There nothing wrong with my internet connection. Is this a know issue?

Hi,I am using the new Sonos app on iOS and there seems to be no way to add songs to Sonos or Tidal playlists from the app. Is this really true or am I missing something? Is it up to the music services to do something?  If true, this is HIGHLY disappointing as it was the primary way to build playlists between using the Sonos app and Tidal playlists - which I also use the latter outside the home. Please fix!