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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 59,914 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Alainb102Contributor I
posted in Controllers and Music services
radio

Ik kan naar mijn radio station niet meer luisteren 

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dtohmatsuEnthusiast I
posted in Controllers and Music services
New App - It's not just a reliabilty/performance issue

I’d just like to remind Sonos management that the problem with the new app release is not just performance and reliability…..the new UI is very difficult to navigate.How hard is to make an app that you just click on the app and then click on the music you want to listen to without menus, scrolling, swipes and navigation that is not intuitive?It’s been almost 20 years since I started using Sonos and it just keeps getting worse and worse.

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ChrisphyContributor I
asked in Controllers and Music services
Youtube Music only show limited Number of albums

My Daughter listens to some audio books. One of them is "Bibi und Tina" they've got many many episodes (more than 100). In the YtMusic app, and in the old Sonos App (classic search...) we could find all albums, now with the 80.* app only 33 albums show up. And to make a bad situation worse, you can't even play a specific episode (example "Bibi und Tina 054"). It does show up as a search result, but all songs are grayed out, and you can't play the album. "Something went wrong" when playing a track (found with search) from that album/episode.Any help for this issue? I'll soon be forced to change to another hardware, as we won't change to another streaming service… 

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JMCAvid Contributor I
asked in Controllers and Music services
Another App issue - blank screen

Just updated the app. Signed in but after that it just shows a blank screen. What's happening? So many issues since your update!

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Guido1960Contributor I
asked in Controllers and Music services
starting system

Since recent update, I need to push the start button 5 or 6 times in the app (iOS) before the system starts… the same happens when switching off… is there a solution… is this an exceptional issue or do other people experience similar problems… is this related to the latest update?

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nycsfoContributor I
posted in Controllers and Music services
Sonos Radio authorization loop

Sonos Radio is in an authorization loop; the new app is unable to successfully authorize access to the channel. My older desktop Mac OS app which I DID NOT update works fine. Do not update all resources or you will need to wait for a fix to this issue. RE: Sonos Mgmt, please consider that we are paying a monthly fee to have no access to service 

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MikebullenContributor I
asked in Controllers and Music services
playing itunes music library after upgrade

Despite a lengthy phone call, help was unable to get new Sonos upgrade to pick up my iTunes music library, keeps asking for logins and passwords, which I don’t have. Has worked fine for many years; have added additional speakers at considerable cost, and I now can’t access my 38,000 song iTunes music library!!!so frustrating!!

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JrackContributor I
asked in Controllers and Music services
issue with Sonos app and login on iOS

Trying to setup a speaker, but I need to login to the app again.  When it launches the embedded browser it just is stuck loading login.sonos.  I can choose load in chrome and login loads instantly, but when it redirects into the app it's still on the embedded browser. Removed and reinstalled the app. No changeApp 80.01.30iOS 17.4.1Any other way to get the oauth token into the app? 

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Ken_Griffiths
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UnbelievableContributor I
asked in Controllers and Music services
Mute Button

What happened to the "MUTE" Button  ??????

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DittmanfamContributor I
asked in Controllers and Music services
sonos amp keeps resetting its volume to 10%

For some reason, my Sonos amp keeps changing the volume down to 10% whenever I play music through tidal. Issue doesn’t occur whenever I’m using Amazon or any other channel Moderator Note - Recorded and removed diagnostics from post

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Ken_Griffiths
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Firefly6518Contributor I
posted in Controllers and Music services
Degradation of Performance

This new app has been a terrible experience to the point where if it is not fixed I will have to abandon my whole house Sonos Hardwired infrastructure. I can barely use the app to control my home. Latency in connecting, if at all. 1-2 min delays in response to action, volume challenges, etc. Etc. When will this be remedied?  

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Eleanor's MacBookContributor I
asked in Controllers and Music services
The monthly charge

Why am I being charged $19.99 each month for the use of this app? 

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AcloudTrending Lyricist I
asked in Controllers and Music services
New Sonos 2 App - cant add Sonos One

New Sonos 2 App - cant add Sonos One deviceI Want to setup a Sonos one in a new room on my systemSonos One (flashing green after reset) shows in Sonos 1 appSonos 1 app launches new Sonos 2 appNew Sonos 2 app recognises existing Rooms and devices in that roomBut not Sonos OneBut New Sonos 2 app doesnt continue setting up Sonos One - Sonos One flashing greenNew Sonos 2 app will not allow any new speaker / component to be added nothing happens when I make this selection

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tony.mjContributor I
asked in Controllers and Music services
Access to Music Library

I have been over seas for the past few weeks. When I came back I was no longer able to access my Music Library. Has anyone else have this problem? What’s going on?

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Fat BuddhaContributor I
asked in Controllers and Music services
Cant play network tracks

I can connect to a network hard drive as I always have been able to, but now with the new app when I select a track to play nothing happens.

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zennTrending Lyricist I
posted in Controllers and Music services
How to reindex music library

Since the ‘new app’ was released, I’ve been unable to reindex my music library - option no longer there.   There have been at least 2 updates of this new app, and still it’s not back.  C’mon Sonos. You are supposed to be cutting edge.   

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GaraldContributor I
asked in Controllers and Music services
Sonos app crashes

Hi all,I just downloaded the Sonos App on my Android phone yesterday so as to be able to use two Sonos/IKEA,Symfonisk bookshelf speakers I got recently. Unfortunately, while the app does detect the speaker I've turned on, it always crashes while on this screen: What to do? I have no other Sonos devices. 

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BWalsh33Contributor I
asked in Controllers and Music services
new sonos app. constantly defaults to wrong speaker

Next time your company decides to make a “brave” decision about changing your app, I’d suggest making sure it works prior to rollout. It is so annoying that getting music to play on a certain speaker is basically a frustrating game of cat and mouse.  Trying to trick the app into not playing on the default speaker is beyond frustrating.  A premium speaker system with a crap app basically becomes a crap speaker system.  Do better. 

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oda3078Contributor I
asked in Controllers and Music services
I want to downgrade to S1

I want to downgrade Sonos product to S1 when will this be possible? unfortunately has updated to the new app

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Meh1982Contributor I
posted in Controllers and Music services
New Sonos App (version 80) - sonos confirms Boost is busted

I hadn’t been able to connect to my system with the iOS app except randomly (Mac controller was working) since the new app came out. After several failed “help” calls, the rep today confirmed that:they broke the boost with new app their engineers are working on it the solution will come out…in the futureThe temporary workaround:Disconnect the boost from the router Unplug it from the power supply (yes, even though it’s not connected) Make a direct Ethernet connection to one of your speakers from the router (this might be painful depending on your setup)…I used my sound bar Power off all your speakers aside from the one in (3) for ten seconds Then power them back on  Hopefully your system is available in the app controller after they bootA little disappointed I didn’t try removing the boost on my own, but in my defense, my system had never worked without it. Anyway, I hope this saves at least one person the hour and a half call wait. Godspeed,

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mm2Contributor I
posted in Controllers and Music services
Change to iOS Group Selection?

You used to be able to select multiple groups of speakers - for example, Upstairs and Downstairs, to play to all of the speakers in those groups. Now, it doesn't seem to allow for multi-select; you can only pick one.Is anyone else seeing this behavior with the iOS Sonos app? Trying to pin down if it's a bug with my system or a change to the app's behavior.I created a new group as a workaround, but that's not nearly as flexible as the old system.

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bjcc54Contributor I
asked in Controllers and Music services
Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”.  Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?    

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llgContributor I
asked in Controllers and Music services
sonos app will still not install move 2 - do I return it for the second time?

I returned my move 2 bought last month waiting for new app to fix problem will not connect.   Saw new app and bought move 2 again and got to install and work once and now not system is setup and tried everything -resetting app, reinstalling (now on 10th time) and it does not connect. What in the world is going on.   Bets buy gives you 15 days.  Do I return this again?  Waiting online 1 hour for help.   This is insane.  No one is answering the forum.   I have had Sonos for years with no problems.  No with new Sonos is app no way can get it to work.  I have spent so much time and tried every “fix” online by others.  What is the resolution?    Will return again if no one answers this

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GreenlandProdigy I
posted in Controllers and Music services
Music Library, SMBv1 removal - why?

Many users report that their Music Library has disappeared.  The reason for this (in most cases) is probably due to the so-called SMBV1 file sharing protocol being removed.  Many older systems use this protocol. File sharing is now via SMBV2/3Many older systems cannot be updated to use the new protocols.  Users will need to purchase new file sharing devices.The reason for this change is based on security concerns where the smbv1 is regarded as a security risk.  This is true in so far as a system has already been breached via another external route (there have been no recorded instances of a SMBv1 impacting Sonos systems in the last decade). Essentially, the change which has affected so many is another ill-founded and poorly implemented characteristic of the S2 wonder update. Never mind, you can now listen alone to your Arc soundbar by purchasing the new $500 headphones.  It's not all bad! 

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MikebullenContributor I
posted in Controllers and Music services
itunes playback

Please just tell me when the new updated Sonos will be able to play my extensive iTunes library; the whole reason I invested in Sonia in the first place!!

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Airgetlam
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