![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/1950d4f0-a25e-4593-a557-b2a8a7f0d232.jpg)
Have you tried rebooting your router and speakers (turn off at the wall), and logging out of your account and log back in again?
Tried all above. Just reset the play 3 and got update. Everything fine now. But strange the box unconnected without proper announcement.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.