Controllers and Music services

Hi!I recently deleted my Music Library settings on the Sonos app on my Windows PC because of a change of USB drive.Now I cannot add my music files back because, although I can browse to the folder in Windows File Explorer and I can see the music folders on the USB drive, the OK button is greyed out in the Sonos app and I cannot select that location.If I plug the same USB drive directly into my Windows PC, the app is happy to accept it.Any help you can offer to a very inexperienced user would be greatly appreciated.

Bonjour,Pouvons-nous avoir deux comptes séparés sur un seul WIFISalutations 

Today there was an issue with The Sonos BBC Sounds service, the App threw an error station not available. I see that there was a status post on status.sonos.com. This shows all the services and status of all services.I’m thinking could this be intelligently integrated in the App?eg I try to play something on a Music service, it fails. The error provides a link to status.sonos.com for that specific service if there is an outage at the time the user is trying to play service.Only link if there is an error playing and there is also a known outage.Could avoid customer frustration disabling services / re enabling services, support calls etc.

Where can I download S2 software  for my Sonos One, iPhone 13 ProMax? The App store for iPhone list to many options.Bob

I like classical music and am used to a short silence between tracks but Sonos seems to merge each track with the end of the previous track.  How can I make a gap between tracks?  I have Sonos Play 5 speakers but feel this is an issue in the software.

So my sonos playlists keep randomly disappearing for days then reappearing. Then having got fed up today I did a lot of googling and found a workaround in this forum. This happens at the same time on all control remotes - 2 iPhones and 2 iPads.I followed the suggestion of going for sonos radio, learn more - just on one remote app. Then go back to home Menlo and behold all playlists appeared on ALL devices!!!!I have a sonos 3 as my control direct connect device….clearly a ‘hub’ software problem. Been there for more than 2 years now… please read this and figure it out please. 

The station “61 Blues” is connecting vie radio.net with Sonos, showing “On now” and title of played song.But no sound to hear!!!What can I do or where can I stream “61 Blues” station in Sonos. I already reinstalled radio.net service. And the station is running well in the internet!Thanks for your supportRudolf

Is there an opportunity to lock everywhere “on” so that when I turn on my TV everything will automatically follow?

If I try to play a short .wav file, ie less than 45 KB, the speaker crashes and disconnects from the network.Anything above 50 KB or so seems to work.This is happening with all types of speakers including Play:5, Five, Play:1 and Amp.This is something new but I’m not sure exactly when the trouble started.  I am currently on 15.2.1Has anyone else noticed this?

I just added an ADU to my house and want to have two separate sonos systems on one WIFI. One for the main house and one for the ADU. Ive tried to add another system but its not working. Can someone give me the step by step to add another system with different speakers? Would really appreciate it thanks

Is it Spotify or is it SONOS that determines what feeds/categories/sections are available within the Spotify service when it is connected on the SONOS controller?  I want to know who I should speak with because “DAILY MIXES” are no longer available to me via the SONOS controller, and some of the categories are using Spanish titles.  e.g  “Eschuchado receientemente”.

After the most recent upgrade to Sonos 13.4 (S2), I don’t see much cover art in the Sonos controller. More precisely, it seems that I see cover art if it is embedded into the MP3 file, but not if the cover art in a separate file called folder.jpg. In my collection, most albums have a folder.jpg, and only a minority of albums have embedded cover art. There are two reasons for this:Albums that originally had on CD, cassette or vinyl. For several years, Sonos was not able to display cover art that was embedded into the MP3 files that I bought, so I had to extract them to folder.jpg and remove them from the MP3 file.Is any one else seeing this? Or is this just some accident on my system? 

Hi, I subscribe to the PlanetRadio service to listen to Scala Radio without the adverts. I have successfully used this feature on my Sonos system for the past year however in the last fews weeks, the Premium features are not recognised and I get all the adverts. My PlanetRadio subscription works fine on my iphone and ipad.  I have tried everything I can think of…Re-authorizing the service Removing the service and re-adding. Shutting down all my Sonos devices and starting up using one factory reset Play 1The problem persists. Does anyone else have a similar issue? Any solutions? I have contacts PlanetRadio but they’ve only suggested the basic re-authorizing steps. Tim.

Out of a sudden no Genres, Titles etc. anymore. On Win 10 PC as well as on iPad. The NAS is still seen by my Win 10 PC and a playlist plays.Seems like the whole index is lost. No idea why, as I had changed nothing, no tracks added or deleted, no nothing. Also in the PC controller I can’t select a new indexing, as it is greyed out.Solution: deinstalled S2 completely, downloaded and installed it again, as admin and allowing firewall configuration (which I most probably had done the last time before also). Then I was allowed to index and after this was finished, Tataaa! Works. Question is for how long, because a few weeks ago I probably went through this already, as  downloaded S2 install exe’s date tells me. This time I made a record of this.

Does the Beam Gen2 work with an Android TV & an iphone &/or Mac? 

Unfortunately, I chose to update Sonos to 15.4 last night.I can no longer play any music ‘on this mobile device’ which is what I use almost daily.Is this a ‘feature’ where Sonos will no longer allow play from Androids, or a bug???

I subscribe to Amazon Music Unlimited (UK) and, for some months, they have added podcasts to their service.  They do not appear at all, though, in the Sonos app.

The Sonos app cusses a mild headache. The app is awful and every aspect is so horrible that I don't know where to start.Please start over.I often end up using my phone, headphones or internal computer speakers just to avoid opening it.

Al reproducir desde la aplicación de alexa music y conectar el sonos amp no me da la calidad de audio HD pero cuando lo conecto con ariplay ahi si me la da ayudenme porfa

I have two new Sonos speakers on Sonos 2 in my house - I have just built a garden room with separate router and am trying to use on an old I now renamed play 5.  It’s not S2 compatible. I assumed as it’s a separate network I could simply use Sonos one but I can’t get past the message to use S2 Sonos trying to bullying me into buying yet another product.  I’ve looked online and there are instructions on how to remove my other components but then I can’t get into S1 - I love the sound but this company drives me crazy …… any advice on how to fix this welcome. I’ve even tried to set up a separate account with a new email and that’s not working as the network is ultimately connected to the same broadband connection.

Would love to add my playlists to the Sonos favorites. There’s no way to easily pull up my favorites once they have moved out of the “Recently Played” section or use automation to play a default playlist. It takes digging into several menus to get back to my perferred playlist. 

I want to download my Sonos Playlist (created from Apple Music) onto my iPhone so I can play on third party equipment if necessary.  I want to do this without WiFi as often am away from Internet.Can anyone help me.OR I have a Roam SL.  Can I hook it up to my phone and play my Playlist?Any help appreciated

Since my Sonos app was updated to version 14.18.2 I get constant the following notification:Sonos: Stopping the service may interrupt playback notifications I can disable it if I uncheck the Background Services Notification, but this should not be the solution…Samsung S21 Ultra running Android 13 

Does anyone know when v11.9 was released on sonos s1?.. there is a bug with this version I discovered and am wondering when 11.9 came out… many thanks in advance 

Since Sonos is having so many problems, playing Apple Music. Is there a quality difference between playing airplay or Sonos app? Does it sound better coming through the Sonos app versus straight from airplay?