Components and Architectural

Bought a new 2 CD set with same name as old 1 CD. I deleted the old folders from my NAS drive, updated to be sure it was missing and then copied the newly ripped music to the NAS drive.The issue is that Sonos only brings up the old data, still thinks that one CD has 8 instead of 19 tracks and doesn’t know the other CD is there at all.Double checked that the new files on the NAS were present and both new folders are there but Sonos is not updating despite several tries - after an update it somehow resurrects the old data for the original CD which was deleted and thinks that it is still there? Any ideas?

I have the most simple setup in the world and it’s not working. 4 Play 1 - grouped in 2 paired groups. Yet efter at little while the one group goes out of sync with the other. Is there any fix for this or doesn't Sonos care at all. Wouldn't be the first time.. Thank you in advance for answers.Claus 

Just looking for some help. The last  few days have experience very occasional  drop outs when playing Amazon music. Have addd a few extra speakers in the past month and a Beam 2 and because of that I thought it was best to move my Sonos System onto Sonosnet . So I also add a Sonos boost. My Wi-Fi is on channel 11 and my Sonos boost is on channel 6. Can I ask how to submit a diagnostics report? Thanks

Sonos 5 has constant static (hissing noise). 

Hi,Got two refurb Sonos One speakers delivered today and noticing some intermittent crackling on one of them (stereo paired).I’ve submitted diagnostics, #454299761 - it’s the left Office Speaker that’s crackling.Thanks.

I use my Sonos Amp as a Home Cinema amplifier and it was working very well: as soon as I switched on my TV, Sonos Amp switched on and amplified the sound brought by HDMI ARC. Since I created an account, downloaded Sonos S2 and configured my Sonos Amp, I must open S2 application and choose TV in order for the sound to be amplified by my Amp. That wasn’t the case before. Is it possible to make Sonos Amp amplify the TV sound by default ? (otherwise I will factory-reset it and stop using Sonos S2) 

I run several Sonos products from my iPhone app version 13.4.1 … The music comes from my iTunes library on my PC … I use my imported iTunes playlists … everything is playing fine … but my library simply will not update. It doesn’t add new music OR change playlists. When I click update now in the app, it does what it normally does … and when it finishes after 5 or so minutes … my library hasn’t changed.I did some of the suggested fixes for similar problems, checking the network, changing the channel from 6 to 11, that kind of thing … but it doesn’t appear to be a network problem. I am not getting any error messages or anything. Can anyone suggest what’s wrong?

This is driving me crazy…TLDR: I am unable to group one of my Play:1 speakers with my Symfonisk stereo pair using then app. (Button and grouping the other way works!) Speakers as follows:Symfonisk Stereo Pair - One wired, both connected to each other via Sonosnet  Beam - wired Play:1 (1) - wireless, connected to Beam via Sonosnet Play:1 (2) - wireless connected to Beam via SonosnetTest Case 1Song started on Play:1 (1) Able to group to Symfonisk Able to ungroup Play:1 (1) and continue playing Unable to group to SymfoniskTest Case 2 (Continue from Test Case 1)Song playing on Symfonisk Unable to group to Play:1 (1) Able to group to Play:1 (2) (Visible delay in app showing grouping status) Still unable to group to Play:1 (1) Able to ungroup Symfonisk Able to group Play:1 (1) Able to group Symfonisk Able to ungroup Play:1 (2) Able to ungroup Play:1 (1)Test Case 3 (Continue from Test Case 2)Song playing on Symfonisk Able to group Beam Unable to group Play:1 (1) Able to group Play:1 (2) Unabl

Hi, should an iPad Air running 12.5.5 be able to connect to my existing sonos system?  I know the system is fine as my iphone 7 running 15.0.2 can connect to it, but for some reason the iPAD no longer can, they are both on the same wifi. 

This has been an ongoing problem for a while now. I have observed that I always have trouble connecting from Spotify on my computer (or my mobile app) to my Sonos system a short time after using my TV connected to the original Playbar (via optical TOS-Link cable) and configured with 2 Play 1 surround speakers. This is not just a problem connecting to the Playbar setup, but once this happens, I cannot connect to any of my other speakers throughout the house either. I have 2 other Play 1 in a stereo pair, 4 standalone Play 1, and a Move. Spotify fails to connect to any of them after turning off my TV and starting up Spotify. I typically attempt to connect to the Playbar/surround setup first, but once this fails, all other speakers just hang there in Spotify waiting to connect, and never succeeding. Everything is on the latest firmware (as of Jan 2022), but as I wrote earlier, this has been an ongoing problem (more or less ever since I have had the setup, which is going on 3 years now).

Last week I enabled the explicit filter on my Sonos system. I play music on an Apple Music radio station that prior to enabling the filter hasn't given me issues with stopping and will play indefinitely unless I stop it. From my testing what seems to be happening is whenever the explicit filter reaches a song it doesn't like the music stops entirely rather then skipping the explicit song.Is there any way to address this or is this something Sonos has to patch. Thank you, Ian 

Hi,I’ve found something that could be named a bug in the indexing of Sonos IMHO. Having two classical music albums with exactly the same name ‘Domenico Scarlatti: Sonatas’ but played by two different artists ‘Angela’ and ‘Racha’. Both albums have been correctly tagged.  I’ve noticed that ;Only Angela’s album is listed under Album Searching under composer ‘Domenico Scarlatti’, nothing from Racha shows up. Searching under Artist, Racha and her album does show up.Changing name of one album solves the problem. Strange isn’t it ?Hope this helps others.BTW, I have the 11.2.13 app on a Sonos S1 system. 

Own LG 65SJ850A 65” UHD TV, Beam and Play 1 surrounds and never could get ARC connection to Beam to work and used optical, until now. Thought I’d share.LG HDMI bus is challenged by CEC devices attached to HDMI (Beam, Apple TV, HDMI switch, Sony Blu ray, etc). You need to turn off CEC (power-on) on for each device AND on the LG in a well hidden menu. If a device is attached with CEC enabled on any other HDMI port, HDMI2/ARC will fail and disable the Beam. Maybe later LG models have a better CEC implementation. On the LG TV there are 3 volume indicators on the right of the screen when volume up/down on remote is pressed. If you get a numeric display with numbers, that is the LG internal speaker indicator. If you get a smaller +/- arrow display that is the HDMI2/ARC output, if you get grey circle with a slash, the TV speakers and ARC are dead but optical maybe enabled. Your goal is the +/- arrow volume indicator. For the LG, there is a difference between configuring audio in the All Setti

When trying to select my playlists on the LivePhish app on Sonos, it says unable to browse music.  This is happening on just the playlists as all other parts of the app are working fine.  And also when I go to the actual LivePhish app, the playlists work fine there.  Any help?

Dear all,Since few weeks, I have a problem with my Connect : with Deezer, each songs lose sound between around the 30 last seconds and the 10 last seconds… I tried to disconnect electrically several times but the problem remains…Do you experiment the same problem ?Any idea how to solve it ? Thanks a lot for your help,Vincent

This is a known Google Assistant issue that I’ve brought up with Sonos. If you ask a Sonos voice device to turn off lights. Sonos’s Google Assistant will repeat the command “Turning Kitchen Lights off”. On google home devices, they will play a pleasant chime. My wife can’t stand Sonos confirming every command. They need to make the implementation of voice the same as it is on google devices. Not sure if google intentionally limits these basic features for Sonos.

Hello i have sonos arc + sub gen 3 + 2 one sl, the tv is Sony 48A9. I use the original hdmi cable from sonos. The setting on tv audio output hdmi earc - auto, audio passthrough auto. The issue is that when i play truhd 7.1 in sonos app show dolby digital 2.0 tested with demo from dolby, the 5.1 demo plays ok. I use media player default on sony tv, vimu player an kodi. All the player plays fine audio 5.1 , but not 7.1. Whay can I do? Thankyou

I’m fairly green with technology, I have a very simple setup with Sonos, a Beam sound bar (HDMI to the tv) and a Sonos one, both can be connected together using the Sonos 2 app on my phone. I have decided to add a turntable and CD player to play through my Sonos system and was advised to get a Sonos Port, also advised to get a switch box so both the CD player and turntable could be connected at the same time with only one output to the Port. My issue is that the Port wouldn’t connect to the current Beam/One network and instead created its own network, now when I play a CD and connect everything together I hear no sound (both CD player and Turntable) Any ideas?? 

it looks like there is a priority or a hand off issue between Sonos and IOS and when I try playing spotify in IOS when Sonos has been playing first from within the sonos app spotify does not get handed off to ios.I have brought this up to the spotify community and they mention bringing up the issue with you all as well.Spotify community link

I have my Sonos Move connected to my home network but I would like to connect it to the wifi that i have set up in my Travel trailer. I can use Bluetooth but the range is much better using the wifi. Does the move recognize two wifi networks or does it have to be re set up every time it moves networks?

I bought a couple of SONOS ONE to connect them to my beam so i get a surround system. I have connect them all toghether, however, by speakers SONOS ONE´s micro does not turn on in anyway, meaning that the only micro ON is the one from my BEAM. Because of this, i do not know whether my SONOS One´s micro works, i do not know if Alexa works on them etc…I starting asking to myself that may be, if Beam is already using Alexe, maybe this blocks the Sonos Ones micro ?? I have tried to reset the speaker, uninstall the sonos skill in alexa…can you please help ? i am going crazy with this issue.

My Living room system does not always show up on my app. Only the Family room. My Diag. # is 83266082.

I just purchased the beam.  On four different occasions during normal use it has produced a loud, near deafening sound that does not stop until the power is cut.  It is sure to have/or soon will damage the speaker.Anybody had this problem? Solution?Also, the beam frequently does not produce audio and I have to exit a netflix show three or four times (and re-enter)  to get the audio to start working. Audio also disappears sometimes when I pause a show for a bit and unpause it…..

A year has passed since I originally posted this question:Recently, I tried editing My Sonos to remove the Tidal Playlists section. My plan was to re-add then check if the above issue had been fixed.However, I find no way to do this. “Edit My Sonos” has options to rearrange and delete “Long press to rearrange the content. Tap the delete icon to remove”. How to add my Tidal Playlists section back into My Sonos?

Hi,I've recently come across this issue where Spotify doesn't crossfade into the next song, I checked settings in the Sonos app and crossfade button doesn't do anything. I also checked the Spotify app settings and the crossfade is greyed out. But when I go through the Spotify app to change to play from 'current device' the crossfade in the Spotify app does work but greys out again when I want to play music from the Sonos speakers. I have checked for updates on both apps Does anyone know a work around?Thank you