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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,744 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5204 Topics
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scouillardContributor I
posted in Components and Architectural
Port APP

We attempted to set up a SONOS port in  a business application and with a veteran IT engineer, was not able to use any of 3 wi fi networks or an un-restricted Ethernet connection. Took the device home and spent roughly 2-3 hours on and off to set up the device, have it work for 20 seconds of a song, then pause the song and the connection crashes. Easy to see why the SONOS APP’s get between a 2.7 and 3.1 ration out of 5.0 scale

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William Etherington-SmithContributor I
posted in Components and Architectural
sonos connect amp sub output not powered

I recently bought a gen 1 sonos connect amp and after using it for a few weeks with 2 ceiling speakers I decided I needed a subwoofer. So I bought a Samsung wireless subwoofer and took it apart down to the speaker wire ports under the cover I then connected this to an rca adapter and plugged it into the sub output on my amp. I waited for a wile for it to show up and I also rebooted my system but no sub appeared on the app and the sub did not make any sound when playing music. Please help me make my sub work

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Kidder090Contributor I
posted in Components and Architectural
S1 Connect:Amp update issues

Hi so I am trying to update my connect amp I have tried everything to do it moved my unit next to the router, hardwired, multiple phones, my computer, and reset it reset all my products and just tried to do that one item. even disconnected and tried an entirely new account and nothing at all just keeps giving me a 1013 error and will not do anything. I can't update it at all. Tried calling Sonos and they had no help really. 

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BkraftContributor I
asked in Components and Architectural
Sonos Port

I have a new 5.1 Sonos surround setup that I am looking to connect an existing non Sonos 2.1 PC speaker setup I have in my office. These speakers (Corsair SP 2500) are powered but not connected to an outside amp or receiver. Everything I see about the port discusses connection to a receiver or amp. I am wondering if the port will enable my existing speakers to tie into my Sonos setup?

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Dave0Music22Contributor I
asked in Components and Architectural
Can't connect new Boost to existing Sonos system running on Amplifi mesh wifi system

Hi,  I am having problems with my Sono’s system dropping speakers and stop playing music unexpectedly so I purchased a new Sono’s Boost.  The instructions didn’t work at all.  After plugging the Boost into the Ubiquiti Amplifi system the Sonos app couldn’t find it.  I called tech support and got a person that I could barely understand.  He walked me through rebooting the router, rebooting all 6 speakers, deleting and readding the sonos app, and factory resetting the boost.  After over an hour on the phone I had to pause.  I have reset the entire system at least 6 times now.  Finally the Sonos app found the boost. When I went to add it there was a point it said to pressing the flasing infinity light on the Boost.  The problem was the light would never flash.  After pressing it anyway, the app went into an error 800.  It tried unsuccessfully to update the boost.  It never got it added and somehow I ended up losing 3 of the speakers from the system.  I have a main router from AT&T del

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ddieduggContributor II
asked in Components and Architectural
Using a vintage JVC amp with a Sonos Port and an Era:100

I have a vintage JVC amp in the following configuration: Audio Technica AT-LP3 turntable JVC AX-1 amplifier Marantz CD-63 cd player  Wharfedale Diamond 220 speakersThis set up is in one room, along with a Sonos Port. A Sonos Era:100 is located in another room, at the other end of the house.I don’t have a manual for the amplifier, but do have a vague recollection concerning a difference between Tape-1 and Tape-2 (an image shows the amp’s connections) -- I have read some posts here and elsewhere that recommend using the tape out/record sockets to connect a vintage amplier to a Sonos Port.So far, I have had mixed results integrating the Port and the Era with this set-up.When the Era in the kitchen is playing Radio 4 via the BBC Sounds app, I can send the signal to the Port and the signal plays in both rooms.However, sending audio the other way is proving to be a bit trickier.After much fiddling/tapping on the app and experimenting with RCA connections between ampliflier and Port, I have s

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Val SalvaContributor I
posted in Components and Architectural
Sonos Port and Marantz nr1609 - did i buy the wrong Sonos device

I have a Marantz nr1609 with a turntable and CD player.   I have no traditional speakers.  I have the Sonos Arc, 2 Sonos Gen3 subs and a pair of Sonos ones as my rear surrounds.  I will replace the rears with eras at some point.   I would like to play audio sources (CDs, Vinyl, and even AM/FM) hooked up to the receiver through the Sonos speakers and I fear I bought the wrong Sonos device.   I have experimented with all sorts of hook ups and I am either very obtuse or I bought the wrong device (Port).    Does anyone have this setup or similar and can you guide me to the proper hook up, if any?  I have analog cables, I have a coax/digital cable and I have optical cables if needed.  I searched and found many hooking up Sonos to tape monitor  - which I dont have    picture of back plane attached   thanks for any advice   If my receiver isn’t capable, what should I be looking for in a receiver to make this happen   thanks in advance  

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Nat CrowtherContributor I
asked in Components and Architectural
sonos Zonebridge - can it operate without ethernet connection?

Himy sonos system is 10 years old. It includes a pair of play5 speakers, a playbar, and a zone bridge and is operated with the s1 app. I have recently moved to a house where I am using starlink for internet access. The starlink router does not have an Ethernet port. is it possible to use my system without connecting the wifi router to the zonebridge with an Ethernet cable?

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zBernie123Chromatic Producer I
posted in Components and Architectural
How can I get more bass from this configuration?

I have two KRK Rokit 4” monitors connected to a Sonos Amp as shown in the photo.  I was thinking of adding a Sonos Mini base to get more base out of this configuration, but the Sonos mini base is wireless and I don’t believe would work with the Amp.  I’m looking for recommendations to add a base speaker to this configuration, or some way to achieve more base.-Thanks  

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Bob and RosContributor I
posted in Components and Architectural
Sonos Connect S2, Netgear Orbi, and connection issues

Sharing my experience with a Sonos Connect and my Netgear Orbi mesh network. TLDR:  A wired ethernet connection from my Orbi router to the Sonos Connect S2 has made this connection stable, and overall more reliable. It appears there is an issue with the wifi connectivity from a Sonos Connect.  Even when I have a wireless router in the same room (w/in 5’ of the Connect), the connection is unstable with many disconnects.   Before hard-wireing the ethernet connection the status Network Matrix was not listing the Connect http://192.168.1.12:1400/support/review After hard-wiring the ethernet connection, the Network Matrix shows all components, but no information in the body of the grid - Is that normal?.    Also, One row label is all red with the following info.  What does that mean?DenRoot BridgeNoise Floor: -112, -106, -105OFDM ANI level: 9  P.S.  Even the sad little Sonos Roam SL that is generally a pain in the arse to use seems to be happier now that the Connect is hard-wired ethernet.

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bignameless13Contributor I
asked in Components and Architectural
Streaming from Denon AVR with HEOS through Sonos/Sonance Outdoor system

I am considering buying the Sonance - MAG6.1 - Mag Series 6.1-Ch. Landscape Outdoor Speaker System Powered by Sonos® currently on sale at Best Buy. My existing home theater system consists of a Denon 1600AVR with in-ceiling speakers and a couple of Denon Home speakers in various rooms that I can control and stream through using HEOS. Would the landscape system above and my existing system be compatible such that I can stream the same thing inside and out? If so, how would I go about doing that?

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bhill68Contributor I
asked in Components and Architectural
Two sources for amp and Sonance Architectural set?

Hi,I just ordered the outdoor amp and architectural speaker set.  I’m assuming the answer is no, but wondering if I can split the two speakers the outdoor set comes with so I can put one speaker in the front yard, and one speaker in the back yard, and play one without the other, or have one playing one source, and the other another source. General idea be using them like a move or a “one”? And if so, would they individually play in mono, or would one be left and one right channel? Thanks

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Slim ShadyContributor I
asked in Components and Architectural
I have two DVD/CD players and would like to hook one of them up to my 5. I’m confused about the connectorsi—1/8 RCE and digital. What should I buy?

There is an orange marking on the Sony input.  I know the Sonos uses 1/8 RCA but don’t know what the other end uses.

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Simmyx98Contributor I
posted in Components and Architectural
Sonos AMP has randomly disconnected from my WIFI and won't reconnect

So my Amp has been working fine and as usual until today where it was not showing up on my Spotify at all and on the Sonos app just showed up greyed out as disconnected. I have tried every troubleshoot I've seen I factory reset the Amp and it removed from my system and I’ve tried to reconnect it but every time it gets to the connecting to WIFI bit it just says unable to connect to WIFI check password or router. Nothing I do has resolved it I rebooted my router double checked the password and everything but it just won’t reconnect which is just bizarre to me because I have no idea why it would randomly disconnect and then not be able to reconnect. My Sonos one is working fine and as normal it is just the Amp that refuses to connect. It has occasionally dropped out in the past but this is different I’ve always been able to sort it fairly quickly before or a factory reset always does the trick but this just does not seem to be resolvable to me. Does anyone have any ways to resolve this?  

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Daniel LeonardiContributor I
posted in Components and Architectural
Connect: Amp to Samsung TV

We have a Connect:Amp wired in the closet and a built in speakers in the living room. We connected the app through Wi-Fi but since connect:amp is not bluetooth or airplay compatible we can not connect to Samsung TV only to music through the app. Is there any way we can connect the TV to the speakers if we can not move the Connect Amp (HDMI Arc and other cables)?

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ee.jefferyContributor I
asked in Components and Architectural
Sonos Connect:Amp not working

When I plug in my connect amp the light turns white for a split second, then turns off and will not come back on. Does not respond to a hard reset. I have disconnected and reconnected power, and run diagnostics within ten minutes of the problem. Here is my diagnostic confirmation number: 1352236845

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Rlspurs31Avid Contributor I
asked in Components and Architectural
adding a turntable to my sonos set up

Hello I’m thinking of adding a turntable to my Sonos set up , I curently have the Sonos arc , 2 play ones and the sub , does the turntables that I see on the Sonos web connect to my set up and play ? 

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RivershackContributor I
asked in Components and Architectural
architectural speakers quality vs Era 100

I am in the middle of a home build and am considering the architectural speakers, amp, and arc for a 65 “ TV. My question is, is there any difference in quality of architectural speakers vs Era 100? The room is approx. 18 x 20 ft. 

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WineGuy8418Contributor I
posted in Components and Architectural
Connecting Wireless Headphones to Sonos

Is there a way to connect wireless headphones to a Sonos system?  I have a Sonos Port, a number of Sonos speakers, only one of which has Bluetooth capability (Sonos Move).    I recently purchased a Bluetooth transmitter (Avantree Oasis Plus) hoping i could connect it to the Sonos Port, pair my headphones to the transmitter, effectively turning my headphones into speakers.  Thanks

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jonjonContributor I
posted in Components and Architectural
sonos port / marantz sr5015 no sound

Hey guys, I’ve recently bought a marantz amp for my home theatre surround sound (passive, non Sonos) and a port to get Sonos in the room. I’ve plugged the Sonos rcas from out on the port into cd in on the marantz and have no sound.  sonos port is connected fine and shows it’s playing. It’s playing in other zones fine. Volume output I’ve tried fixed, variable and pass through….  also have sound through tv input on the marantz which is fine.. any other tips 🙏🙏? cheersjon 

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MochingTrending Lyricist I
asked in Components and Architectural
No sound with Marantz SR5015 to a Sonos 5

I have my Denon turntable connected to my Marantz SR5015 amp, and just connected my Sonos 5 via AC ports labeled CBL/SAT (per instructions any AC in ports should work) on back of Marantz. Have Phono chosen on input selector on the amp. The Sonos app sees and can play this line in set up, but no sound is coming out. I’ve double checked connections, and the Sonos five definitely does work with other music in. 

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MjschenkContributor I
asked in Components and Architectural
Vinyl/Phono with sub mini

I currently own a Beam with two One SL's. I wish to connect my vinyl record player to my Sonos set-up  so i was thinking about getting a Sonos port. Now I read that the port does not support the sub or sub mini. Will I be able to connect a sub to my current set-up, and use that together with the port to listen to my vinyls? I do not own a separate sound system other than mentioned Sonos set-up.

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Roger RamjetContributor I
posted in Components and Architectural
Vinyl distortion

Hi Sonos Timelords. I have a great Sonos system. Connect:amp series 2. player sub mini and two architectural speakers hard wired to  the connect:amp. Does everything as promised. I have a massive vinyl collection and purchased Project turntable,Project e pre-amp and Port. Run the TT and CD player through Port as line-in.  CD. fidelity is perfect,  TT so distorted as to be unlistenable. I lie to vinyl experience. Should I seperate the analogy and digital systems completely or is there something I am missing. I note the TT-Port issue is common. Please help before I have a stroke.

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Stuff BKKContributor I
asked in Components and Architectural
Add Non Sonos speaker

Dear communityi have an existing Sonos system and I just bought a JBL partybox 310 Bluetooth speaker. Is it possible to add this non Sonos Bluetooth speaker to my existing Sonos system ? Thanks for your advice 

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raforbesEnthusiast I
posted in Components and Architectural
SONOS Support is not what it use to be

Wow, I just got off the phone with SONOS support. First time I have called in 12 years. I long for the days when you called and got an engineer on the phone. Someone who does not read from a script and actually understands the technology including networking. The issue was my environment was disappearing. This was happening on MAC, IPADs, PC and Iphones. It would either connect, take minutes to connect or just tell me in could not find the SONOS network. I rebooted the Unifi 24 Port Pro and UDM Pro without much luck. I was able to connect to the devices via web interface and they were all there. All on the correct network however once I got connected via the app I removed the network and added it back. I also use SONOSnet on some as I have them wired in.. I changed channels and finally settled on “1”.  Support kept asking to remote into the iphone to check it’s settings. Just didn’t get it was not the Iphone. Also, he did not understand what a UDM Pro was - He kept asking for the route

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