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Hi there

 

Our Sonos Port appears to have developed a fault. This morning when we went to use it, the unit was not showing in the app. On inspection, it appears to be powered off. There are no lights visible on the device, and the network port lights are off. 

 

Things I have tried to diagnose / resolve;

 

* Removed the power cable and leave unplugged for 10 minutes. Reconnecting the power cable had no effect  

* Performed a reset by holding the Join button will reconnecting power. No effect. 

* Disconnected all cables, including the network cable and power cycling the unit. No effect. 

* Move the plug to another socket (it has until now been plugged into a surge protected extension lead). No effect. This includes moving to a direct wall socket rather than an extension. 
 

Has anyone got any tips?  Terrible timing as the kids have records coming for Christmas and our turntable now doesn’t work 😩

If you’ve tried powering it from a known-good power socket and that doesn’t work then something is amiss. A possibility is that the power adapter has failed. It would be the first instance that I’m aware of, but all electronics is fallible. A test with a multimeter would quickly determine whether this is the case. The PSU spec is 12.0 VDC, 1.0 A, 12.0 W.

 

It sounds like your Port is dead. I would contact Sonos Support.

Thanks both. I’ve reached out to support, but they’re closed now until the new year. Will do some testing on the PSU. 

Ach. Tested the PSU and it’s fine. Looks like it’s the unit itself 😭 Just the Christmas gift I need 😩

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