Components and Architectural

I have a single Sonos Connect Gen 2 in my setup. It is connected via Ethernet, and WiFi was previously deactivated. After encountering sound issues, I decided to reinstall the system. I deleted the Sonos app, reinstalled it, and performed a factory reset on the Connect.The Sonos app finds the system and prompts me to press the pause button. After doing so, I get an error message stating that it cannot connect to “”. I tried changing the WiFi name and connecting to a different network, but no wired or WiFi networks are detected.I suspect the Connect's WiFi is still disabled, and the installation process cannot reactivate it. I'm now stuck and unable to complete the setup.Please assist with resolving this issue or provide guidance on re-enabling WiFi to complete the setup process.Thank you.

Hi, Since the ill-fated app update we have lost the ability to alter the Amp's speaker balance. An astounding omission for a supposedly high-end audio product.I used this every day as my dining table is close to one speaker so I would adjust the balance then set it back when listening from the sofa. What is the timeline for restoring this basic feature? I can't see it on the trillo board.   

I currently have 4 Sonos (2 pairs) 8inch in-ceiling speakers connected to my AMP. I purchased another pair of 8 inch sonance (Not Sonos/ sonance only) speakers. Will the amp be able to handle this? 

Hey everyone, I'm trying to decide placement of the Sonos by Sonance Architectural speakers for my patio. Since I'm an audio novice, trying to see if anyone could offer advice for speaker placement.Attached is the layout of the patio (brown) and yard (light green). The black areas are where the house is located. The numbers are roughly the dimensions (in feet) of the yard.There are three potential speaker locations in red, green, and blue circles. What two speaker positions out of the three would work best for coverage of the patio and yard?Thank you!  

Hi I’ve a Keff 400b Sub. it’s a expensive sub.  Part of my old system. I’ve moved over to Sonos. ( not sure if I’ve made the right move 🙈)I’m using 2 x play5.  As stereo. 1 x Sonos sound bar 1 x play1 but I would like to use my existing Keff SuBive purchased a Sinos connect ( eBay. Second hand ) but it’s saying This product is only compatible with the SonosS1 Controller. It isn't compatible with your Sonos S2 app.so my question   Can I connect my sub as a sub within my Sonos system. thx for any help you can give me. Phil 

Good evening,I am having a strange issue where I have 16 SONOS Port that do not get a an address from the DHCP Server. The issue occurs if I connect the devices to the ISP modem and also if I connect them to a SonicWall TZ670. However the DHCP assignment process works fine if I connect the Sonos devices to an old TZ300.On the packet capture from the firewall I can see how the DHCP process which is supposed to be Discover-Offer-Request-ACK is being repeated Dicover-Offer and the Sonos devices are ignoring the DHCP Offer and start over. Also many other devices work fine with DHCP on this network. We have done more than 100 installations with Sonos and Sonicwall and this is the first time that we have this issue. All devices are connected with a cable to a Cisco switch which has the recommended STP settings.The DHCP offer is being sent to the broadcast address 255.255.255.255 / ff:ff:ff:ff:ff:ff. I am mentioning this because there are DHCP servers that are sending unicast Responses and AF

My connect amp keeps flashing red.  I factory reset it but it goes back to flashing red.  I’ve spent hours on here trying to figure it out. It’s a new house to us and the rest of the Sonos system is working well but this one connect amp.  Looking for some more troubleshooting advice.  

I have a full sonos system around the house and integrate my Rega planar P1 and Marantz CD6007 using a sonos port.  My question is this:Can I improve the sound output from my Marantz CD6007 by connecting an external DAC inline (using the optical output) and then into the Port, or is that just a DAC into a DAC? The Port obviously has a DAC inside it but can I improve the signal before it gets to the Port?Many thanks in advanceNeil

I can’t connect my Port to the old Stereo--I’m including a photo of the back of the stereo. I believe I need to connect the Port input to the Speaker section.  However, it’s not working.    

I have two amps connected you can play on both individually but cant link them to play together? 

Hi, am I the only one considering to swap out Sonos to Bluesound?Bluesounds newer products is launched with Dirac room correction, which allows to fine tune any speaker that is connected to it. And the also provides a wireless sub.

I purchased some products from Dubai, and I want to use them. However, when I try to set them up in the app, I receive an error message saying, 'We couldn't link your Sonos Amp to your account.' What should I do? Please help

sonos amp dose not work with CUBY mesh system 

I have a Port connected to my Preamp, which is connected to my Amp, a Sub, and 2 speakers. I also have a turntable w/a Turntable Preamp, and a CD player. I currently use the Port as a streamer for the  majority of listening. The sound is good, but lately I find I want to adjust the tone of the music, as previously my integrated amp did that. What component(s) should I consider (besides tube rolling on my Preamp) for adjusting tone? Should I add another DAC? An equalizer of some kind? Forget about the Port? Any and all suggestions are welcome!

I have a stereo pair of Play: 1 and a stereo pair of Symfonisk. Is it possible to add a Sonos Sub Mini to one of the pairs without unpairing the stereo pair?

I use Spotify to play podcasts.  They cannot be streamed directly from within the Sonos app, so you must use the Spotify app and then sync to whichever Sonos speaker you wish to stream through via the speaker icon within the Spotify app. However, constantly my Sonos units are disappearing from that app and do not reappear.  I've tried uninstall and reinstall, logging out of the account etc, all to no avail.  Anyone have the solution?  TIA

Found my previously fine ZP90 flashing red indicating it needed  a reboot post upgrade (which I did not instigate). Rebooted it and now it’s dead. Plenty of comments going around about Sonos bricking old hardware, but nee to know if I’m missing something before considering the future. I have a mainly S1 system as it suits my needs. S1 was/is working fine on the rest of the devices, so maybe this is isolated, but this is the wired component and the rest is wireless from it. Doing the prescribed restart (hold in the mute whilst power on does nothing). LAN lights ok, but cannot connect via IP or LAN address. I’m an IT professional, so understand the network, architecture etc, so no, it’s not network related and only affects this item.  What next?

Hello!I’m moving into a new place that has wired speakers throughout the house. The wall plate has a 3.5mm input that uses cat5 to a panel in the basement. The speakers then go from the panel to the rest of the house. The amp has the speaker connectors to output to the speakers but I can’t do that. So my question is, Can I use a 3.5mm to speaker wire adapter? Or can I go from speaker wire to RCA to 3.5mm jack?Thanks everyone!

Ever since the Sonos updates mess with everything my Sonos Port just stops working.  Everyday I have to unplug and plug it in to get it working.  This device feeds my whole house distribution system so it been a pain.Has anyone heard if there is a date when Sonos is going to get its act together and fix this mess.  Don’t understand why they just don’t pull the new mess down and put the old app back until they can get it right.very frustrating 

I have a somewhat old Amp that seems to have died a few days ago. I was listening to it one evening, and clicked the play / pause button to turn it off. The next day, it was dark and wouldn’t power up or connect. I reset it with the button on the back, and the light will come on and blink white for a while, which is encouraging at first. But then it goes dark. And if you press the play / pause button it will blink red three times, then go dark again.I suspect it is a brick. Looking around the internet, it looks like sonos does not do out of warranty repairs? Just trying to figure out my options here.

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

All I want is to connect my pre-configured speakers to my new modem via WiFi (without losing my existing SONOS setup). Unfortunately, whether I use the latest SONOS app or the older S1 version, my speakers are not discoverable on either my iPad or Samsung mobile device.After repeatedly trying the WiFi troubleshooting steps, the status lights were inconsistent—flashing white, which indicates it's either still booting or trying to connect to WiFi. I couldn't get the chime or the flashing orange status light during the connection process; instead, the setup would just stop and fail to find the speaker.The next step was to connect to my router via a LAN connection. Success, sort of. My system finally showed up in the SONOS app, and I waited an additional 5 minutes after the white status light became solid, just in case it was still updating the firmware. Unfortunately, when I placed the speaker back on the shelf and disconnected the LAN cable, the speaker was no longer discoverable, despit

I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working.  I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time.  I have used the “Search for Product” feature and it cannot find the other Connect Amp.  I have reset my SONOS S1 App and still no luck.  If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one.  In other words they both work separately on my wireless network but, not together.  Need help in solving this issue.

Hello. Problem with playing the Sonos connect amp. When you turn on playback, there is an instant sound and then disappears. As if the sound mute mode is turned on.I can send you a video of the problem.

I have a pair of Klipsch RP-5000F speakers connected to the Sonos Amp. This system has been good but now I will upgrade to the Arc Ultra and a set of the Era 300.My question is should eliminate my passive speakers altogether? I will be using the new set up as I have with the passive speakers for both music and television.Thanks!