I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working. I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time. I have used the “Search for Product” feature and it cannot find the other Connect Amp. I have reset my SONOS S1 App and still no luck. If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one. In other words they both work separately on my wireless network but, not together. Need help in solving this issue.
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Try hardwiring one of the amps to your router with an ethernet cable to see if that helps.
Possibly, they’re set up as two separate households (systems). You might try wiping / factory reset only one of them, then trying to ‘add a product’ to the remaining one.
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