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Answered

ZP90 dead after upgrade

  • November 22, 2024
  • 3 replies
  • 115 views
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Found my previously fine ZP90 flashing red indicating it needed  a reboot post upgrade (which I did not instigate). Rebooted it and now it’s dead. Plenty of comments going around about Sonos bricking old hardware, but nee to know if I’m missing something before considering the future. I have a mainly S1 system as it suits my needs. S1 was/is working fine on the rest of the devices, so maybe this is isolated, but this is the wired component and the rest is wireless from it. Doing the prescribed restart (hold in the mute whilst power on does nothing). LAN lights ok, but cannot connect via IP or LAN address.

 

I’m an IT professional, so understand the network, architecture etc, so no, it’s not network related and only affects this item. 

 

What next?

Best answer by Stanley_4

Calling Sonos support is likely the best bet for both the above posters.

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3 replies

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  • Pachi Lopez
  • Lyricist I
  • November 22, 2024

I am experiencing the same problem after latest update.  Prior to this update, my Sonos 1 system worked well, including my wired ZP.  We need help, please?  Is there a way I can uninstall the latest update version and re-install the previous version of Sonos 1 Controller? 

Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • November 22, 2024

Calling Sonos support is likely the best bet for both the above posters.

Airgetlam
Mr. T
  • Mr. T
  • November 22, 2024

Found my previously fine ZP90 flashing red indicating it needed  a reboot post upgrade (which I did not instigate). Rebooted it and now it’s dead. Plenty of comments going around about Sonos bricking old hardware, but nee to know if I’m missing something before considering the future. I have a mainly S1 system as it suits my needs. S1 was/is working fine on the rest of the devices, so maybe this is isolated, but this is the wired component and the rest is wireless from it. Doing the prescribed restart (hold in the mute whilst power on does nothing). LAN lights ok, but cannot connect via IP or LAN address.

 

I’m an IT professional, so understand the network, architecture etc, so no, it’s not network related and only affects this item. 

 

What next?

There was a recent S1 update so your system may have automatically updated the S1 firmware (depending on app settings), which includes a reboot of the device. Your device may have experienced a hardware failure during this reboot. This does not mean Sonos is bricking old hardware, which as an IT professional should be evident to you. As suggested, call Sonos Support to see if they are able to obtain any diagnostics to confirm the issue.

Airgetlam
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