Components and Architectural

I’m having a problem with my Sonos Amp. I almost exclusively use TuneIn on the Amp, and often the audio stream will just stop. If I check on a phone or PC it will show the audio has stopped and I need to press play to have it start again. I am pretty sure it only ever happens after a commercial break is coming to an end. Not every commercial break though. Sometimes it happens after 10 minutes, sometimes after an hour or two.  Three TuneIn stations that I use have this problem - 181.fm Beatles, Classic Hits, Classic Rock Hits. These are really the whole reason I even use the Sonos.The Amp is hard wired via ethernet into my switch, then hard wired to 4 speakers. There is no wireless being used. I don’t believe it to be an Internet issue; I can stream 4K video content with no buffering.Any advice would be appreciated. It’s getting annoying.I created a diagnostic report - 151035383Thank you.

I am running into something very similar to this my problem however is the opposite, the second I connect the speaker to the Ethernet port, it just disappears.  the speaker is still connected to Ethernet and I can see it in my fritzbox 7530 but the Sonos app can’t find it.  i have 5 sonos speakers (symfonisk) they all have the same problem. I recently got rid of my Google Wi-Fi because the fritzbox offers me 4x the performance. I just didn’t think my sonos speakers would stop working. 

Hi AllLong time Sonos user of over 13years…. Nothing has changed in my setup, but I’m experiencing a strange issue where one of my Zones will drop out when playing a radio station over the internet. All other zones continue playing. The Zone will then come back on a couple of minutes later, and a while later a different zone might drop out! As it’s different zones at different times, I’ve ruled out hardware… also a zones use Play 1 and also Sonos Connect, so it’s not even the same hardware each time.  My setup is that I have 5 zones… 3 have Play 1 devices and 2 have Connect devices. 1 of the connect devices is connected via wire to the router, the others are all wireless…. I’m unsure whether they are using their own network created by Sonos, or whether they use my WiFI…. In the old days I don’t think using the house WiFi was an option and now it is.  A zone can play fine for 30 minutes and then drop out for a minute…. the device that last did it is in the same room as a WiFi access poi

I recently moved my Sonos system to a new home, and new wifi network.  All products working except for the Connect:Amp which is not recognized by the Sonos controller on my iPhone or iPad.  Tried resetting - got the green light - then the connect:amp shows up as setting up but never gets through the full process.  I then tried connecting to my router over ethernet. Failed. Reset again and this time the controller sees the connect:amp.  Goes through set-up then says needs a software update.  Go through the software update process and looks like I am in business.  Then get a message saying that the connect:amp is not registered.  I attempt to register and that fails. Still shows as connected so I unplug from ethernet.  Reboot the connect:amp and now it does not show up in the controller.  Tried to set up again and the system is not recognizing the connect:amp.  Arggh.  One possibly important note - in the height of frustration I decided to take advantage of the upgrade program and ordere

alexa on Sonos start with very low volume after a command is given, for about 6 seconds then goes up to normal volume. Alway missing to hear the first few seconds of what is playing.

I’m getting the Error “unsupported format” when playing the KALW station today. I don’t have any issues with the other NPR stations. I saw some other threads with it intermittently happening for others (KQED and BBC) but I didn’t find any tips on how to resolve it from the user end. Any thoughts?

I use a TV as my computer monitor via an HDMI cable and a playbase as an external speaker. When I updated my playbase to S2, I lost sound coming from my computer. I can still stream music to the playbase but I get no sound from the computer.  It's as if the optical audio cable was not connected between the TV and playbase. I've tried replacing the cable to no avail. I've also replaced the HDMI cable from the computer to the TV. The windows 10 sound troubleshooter replaced the audio drivers. Still no sound. Please help. Thank you.

For some reason the Trueplay tuning for one of my Sonos speaker groups disappeared (2 Play 5 and 1 Sub as a stereo speaker setup). The app prompts me to setup Trueplay for this room, but after successfully going through all the steps, the Trueplay tuning is not saved.I’ve tried multiple times, as well as restarting all network equipment and Sonos speakers, but with the same result.Is anyone experiencing any similar issues?If anyone from Sonos sees this, here is the diagnostics number:Your confirmation number is: 740462179 Pontus Sjöberg.

On my matrix 00:0E:58:24:A6:D8 (mancave) appears as well as 00:0E:58:24:A6:D9 (undefined) …. I don’t have a device with this MAC… but it seems ridiculously close to the other…. is it perhaps because it’s a ‘connect’ device and has 2 LAN ports? How do I purge the one I’m not using now from the matrix?  Thanks 

If I connect the sonos in my kitchen to a LAN cable, the dining room (otherside of brick wall) has a poor very very intermittent sound issue…. If I plug the living room sonos into a LAN cable too, the dining room signal is then perfect…. the living room is further away, but not though any walls…. Is the 2.4 Sonosnet network really that weak? I thought all of my devices would connect to each other in a mesh and make a stable network… doesn’t seem to be that way. Considering just plugging them all into a LAN connection!!! Any thoughts? 

Following the upgrade of my ZenWifi XT8 to Version 3.0.0.4.386.43170 all my wifi speakers disappeared from the Sonos App. The only way to make them work was to connect one of the speakers to the ZenWifi router directly using an Ethernet cable and reboot all the other speakers. The router sees them as all connected through cable and work fine.However, I wanted my Speakers to be all connected through wifi again and I had to downgrade my ZenWifi XT8 router nodes to the previous firmware that worked perfectly (Version 3.0.0.4.386.42095 2021/03/18).Do other Sonos / ZenWifi XT8 users see the same incompatibility with this specific firmware version?Thanks! 

Something has changed recently, I can still play music on my So is surround system off the internet, but can no longer connect to the tv, no ability to adjust sound with tv at all, it’s like it is not connected. I have a red output signal on my optical audio cable. It was working fine very recently

WXKW is listed on radio.com and tunein. Neither will play.  I ran diagnostics and sent to Sonos.  Here is the number 151565757.Please help. 

Relying on Apps to setup external devices always seems like a crap shoot to be honestI have an iPhone 8 running 14.7.1 and the Sonos 2 App.  My home is hard wired with a router->switch->second switch→Sonos Arc.  In trying to setup the Sonos Arc, the iphone App identifies the product and I select Add.  Unfortunately after a few minutes I get the following:I’ve unplugged the Sonos a few times. I’ve restarted the App a few times as well, and that’s as far as I get.  Within my router settings, I can confirm the Sonos has received an IP address from the wired ethernet: Honestly really frustrated.  I thought this stuff just worked.  What a pain in the A**!

No matter what I do, I can’t play Spotify Radio stations.  I consistently get the “Unable to start radio station (Spotify)” message.  I am able to play Playlists just fine.  Not sure how to troubleshoot this.  I can play fine if I open Spotify manually and play through there.  

I just installed 3 amps with 5 pairs of outdoor Bowers & Wilkins am-1. It seems these speakers cannot handle the base in certain music above 75% of max volume. Which is needed outdoor. Base hits bottom and it sounds like speakers will break. These were sold together from the official retailer in Sweden.Question is, can I wire a decent outdoor subwoofer to help the speakers (to a 4th amp)? Like the Sonance rk-10. If I get rid of these speakers, are there any others that can work better? Super annoying…

relatively new sonos amp. The amp routinely plays music at random (many times at 3am)When I do start playing I often hear clicking noises and it often plays even after turned off via app.  I have alreadyreset all speakers created new account turned off alkarms confirmed no devices are connectedThank you!

My sinus connect will not switch in. It is not power as I have connected the power lead to another connect box and that works fine. no white light on connect boxthis is the second connect box that has given me trouble. many suggestions on cause/ solution. I have tried the reboot etc per the sinus help guidesthanksalan

Hello, I am confused here. I didn’t change anything in my setup and my radio playback (both TuneIn and myTuner) and gets choppy (random brakes every couple of minutes/seconds).If my ios app is open I see the message as in the title. Spotify/Airplay runs fine - no breaks.  I did reset the app and devices. I even switched to wired setup and created mesh network. Then I turned off both of my wifi networks: 2.4 and 5 GHz. It’s still the same on all of my receivers (play 5, play1, move, one). It even persist on the one which is directly connected to the router. My router has enough of bandwidth: Downstream :85.1 Mbit/s Upstream :38.8 Mbit/s I could buy Sonos Boost but now I am bit doubtful if this will help. Can I get into some kind of logs/debug messages to see what is causing buffering issues? Any clues? 

Hi there, I have previously used the diagnostics matrix to determine which speakers have strong or weak connections. I have now installed a Mesh network so I have 4 “nodes” that act as 1 SSID, running wifi6 etc. and I’m interested to see if the diagnostic matrix shows an improvement. When I use the same URL I now get as screen as per the attached image.  I’m not 100% convinced the change of network is relevant but worth mentioning. Devices are Connect Amp (so I am limited to S1 app), Playbar and two Play3s. I have tried with 1 device wired, reset wifi settings, all show WM:0, all have been rebooted and I’ve tried the same URL using each of the IP addresses.  I’m out of ideas. This is what I see 

I added a Sonos Move to my existing system.  There are 3 Sonos AMPs in the system also.  Two of the AMPs are hardwired to the network, one is wireless.  All of the AMPs group properly with each other.  The Sonos MOVE will play fine by itself.  If you play something on the MOVE then add in another room, it shows like everything is grouped properly (including volume display for both rooms) but the second added room doesn’t play anything (even though the app indicates that it is).  If I start with one of the AMPs then add in the MOVE, I get the same secanario except the room with the AMP works and the MOVE doesn’t play.  The volume is turned up and displays as such, but there is no sound.  I have tried:Rebooting all Sonos devices and the Modem/Router Switching to different WiFi channels Switching from 2.4GHz network to 5GHz network Factory defaulting Sonos MOVE and readding Calling tech support, twice Moving the MOVE close to the modem/router Grouping the MOVE with different AMPsWhen I ca

Hi. I’m pretty happy with the performance of my Sonos kit. I have a big system. I have recently moved from using sonosnet to using my TP Link 3 channel mesh network. This seems to have stopped most of the sound dropouts I was getting. Likely because there is less congestion on the 2.4 ghz band. Anyway, when my wife and I sleep, we play a spotify track on repeat (deep sleep delta waves) as it helps us sleep. It kind of stutters when repeating. Sometimes pauses for a few seconds between reaching the end and replaying. In the Sonos app I often see ‘cannot play this song as it is not properly encoded’. Surely that error is garbage, if it’s streaming fine most of the time. Is there a better way to achieve the aim here? I have a NAS I could host a song on. I could build a longer version of the song.  There’s no problem playing with Spotify in general (unless Sonos needs an update, but we use Spotify issues as a trigger to check for system updates). Thanks for any suggestions!

For 3 days now I am unable to play anything on my 5 Sonos speakers, an error comes up that reads ‘Unable to play X connection to Spotify was lost’ Before this issue came about, the system would play 5 seconds of a song before changing track, unprompted. I ran a system diagnostic and my number is: 1973324632 Please list out ways I can solve this. Please see below steps I have already taken 1. Restarted modem and router 3 times. (Including unplugging power for 3 minute reset)2. Disconnected the Spotify account 3 times and reauthroized the account 3 times.3. The system has no updates to install. I cannot update Sonos.Restarted both apps.  Tried to play from the Spotify app with their ‘connect to device’ feature, will not play.

Playbase has a permanent buzzing sound. 

Hello, I have a seven Sonos devices in four rooms.Living room: Soundbar and two Play:1 for surround Bedroom: One Play:1 Kitchen: Two Play:1’s Garden: Amp powering two speakers.Both the living room and kitchen devices keep disappearing from my system list. However, when I watch TV it plays through the Sonos devices and if I ask my kitchen Google device to play music it will play through the Sonos devices linked to it. However, I can not go into the app and just play some music to these devices. I completely reset the entire system and restarted my router and got everything set back up but they have both disappeared again. Any suggestions on how to resolve this? Thanks in advance.