Components and Architectural

Hi,When I add a song from Spotify to play next, it always skips. If I add two songs, the first will skip and the second will play. I have 100MB fibre broadband. The ‘main’ Sonos speaker in the network is connected by Ethernet. I’ve done hard resets, advised by Sonos, and the problem still isn’t solved.Hoping someone can help me on this because I’ve spoken to Sonos support twice and the problem has persisted. it’s doing my head in.Any tips?Ant

Hi, I just came back from holiday and I suddenly cannot get my Sonos app to show me my devices. All devices are showing a solid white light and I have tried to restart my router, checked the wire, etc. Nothing helps. I even reset the app and now I am totally stucked.Diagnostic number from my husband’s app is 1543667517thanks for help. 

Just bought a 2021 Sony smart tv for my patio and connected my Move via Bluetooth. It worked perfectly watching a Netflix movie. Then changes to YouTube and had no sound. Tried another Netflix movie and still no sound. Tv shows it’s connected to the Move. I’m confused in the change. Any ideas on the issue? Sony remote says Bluetooth also when operating volume. Don’t want a sound bar out on the patio and would like this Move to work. My house is full of Sonos so it’s not new to me. 

I just added a new AMP to drive two pairs of ceiling speakers. Speakers work after initial setup (first use) of AMP but don’t work afterwards. Any ideas?

Hi!I recently moved into a student residence with shared wifi. I bought a wifi extender to pair my Sonos with to keep others from jumping on my speakers. When searching for systems instead of giving me to option to connect to my speakers I’m joining onto someone else’s system in the condo and being asked to sign in to an email I don’t recognize. Has anyone encountered this problem before? How do I work around this and start enjoying my system? Thank you!! :-) 

Hi,I am having issues with my sonos system ( 2x Sonos One Gen2 and 2x One SL). Both Sonos and Spotify apps are up to date. I also have just updated my entire Sonos system. Yet I am playing music from my spotify account using the Sonos app and I am playing the song on repeat (white noise for the kids) and crossfade.The song plays for a good 30 min to an hour but then the music suddenly stops and I get a message either saying unable to play the selected title (though it was working fine for am hour) or it says, unable to connect to Spotify.I have performed router reboot, and each individual sonos unit reboot. I have no interfering equipment that I know of. Please find here below the diagnostic report of my issue: 857191718.Looking forward to your help. Arno

Hello, this morning I found one of my Sonos One gen 2, forming a stereo pair not working.I have tried to hard reset it and after reboot, the blinking white led just never stops. Not any of the touch buttons are responsive. Could not add back the speaker to the system, the sonos app could not even see it. Is there a way to make it work again? Thanks(calling the support by phone, unfortunately it's not an option for me) 

Using Sonos Play1 (4 off) and Play 3 (2 off)After installing a new WiFi Router (TP-link AX5400 Archer AX73) the audio periodically drops out for approximately 10 to 30 seconds and then comes back on. Network consists of FTTN - DSL - Modem - Modem LAN - WiFi WAN Port - WiFi LAN - Network switch (for other Ethernet devices)    Can you assist with this issue?

Hi guys I have a bridge a play one and 2 connect amps, since the updates it keeps telling me my bridge is incompatible, does anyone know if I get the new boost, will my other sonos equipment  work still?

Hi, my Sonos app has stopped working on an iPhone X. Currently running iOS 14.7.1. App opens with brown screen, holds for 15 secs and then disappears.any suggestions? It was fine two days ago !cheersAndy

Given that a lot of solutions to issues with Sonos products is to reboot them (turn off at the mains outlet and wait a few minutes and then turn them back on), why is there no option to have Sonos power cycle the speaker in the app? In my setup, there are a few speakers that it is difficult to get to the plug sockets, and they are mounted on brackets that means I cannot easily pull the cords out of the back of the speakers. This seems like a no-brainer to me.

Hi there,When I have the whole house grouped together, or groups that include an autoplay component, when these leave the group to play their autoplay source the rest of the speakers will resume whatever was paused. This also happened when I was trueplay tuning a play:3, it split off the group to be tuned, and the music resumed everywhere else, whilst I was trying to tune!Any thoughts would be appreciated.  

Hi All,I’m tearing my hair out with my Sonos set up which is currently unusable.  Been in place for years, but I had the requirement to change my entire network set up.  Current situation is all my kit (3 x Play1s and Beam) are all reset to factory settings…. probably a bad idea I know….  I have the S2 app reinstalled on my iPhone.  When I select to “Add New System”, the app asks me to sign in before I can do anything….. but it won’t accept my email and password.  I get “Network Error”.  I am able to logon from my laptop… hence this post!  Plus, I downloaded the S1 app just to test and I could sign in on that app. So is it just the S2 app with a bug that’s stopping me from proceeding?  I’m sure I didn’t have to sign in prior to adding my speakers in the past… maybe i’m wrong. Unless I can get past this sign in issue, my speakers are just expensive ornaments.  Anyone had similar issues or got any advice?  I’ve tried the regular stuff, rebooting routers, all the Sonos kit, re-installing

Hey all,I’ve recently purchased a Beam and have it set up to my Samsung TV via HDMI ARC.  The reason why I got the Beam was because of the integrated AirPlay2 and Chromecast features. Playing music with the tv kept OFF is fine. However, the problem arises when I decide to watch TV and the the Beam doesn’t produce any output. Even after ensuring the TV has the Beam as its output source, no sound from the TV. If I try to play music via Airplay or Chromecast at this point in time, there IS music from the sound bar and it gives me that warning in the Sonos app that it will stop audio from the TV.  I’ve checked that TV auto play is ON, switched to TV in the Sonos S2 app (music notes > TV). Is there a way to get this to work properly without having to power cycle both the TV and sound bar? Super annoying as it takes 5 extra minutes before I can start watching TV.I can see that there are a few others who have experienced the same but the solutions didn’t work for me. Any help would be appr

I work in IT for a company that has 6 locations with 10+ Sonos Ones in each location and lately we’ve been having an issue with the “Unable to play ‘song name’ - the connection to Spotify was lost”. This has been an ongoing issue for the last few weeks and I’ve seen reports of there being an issue between Sonos and Spotify and to just keep the speakers updated. We’ve been able to solve the issue with pulling the plug and it will bring us back online for a couple of days but unplugging this many speakers to Spotify working is a bit of a pain. Nothing being blocked in the firewall, and Spotify seems to be the only thing effected. Diag code 1086376900

Diagnostics confirmation number 1623634040 For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’. Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again. I have tried the following:remove and re-add Spotify uninstall and re-install both Apps, Sonos and Spotify restart routerCould someone please point me in the right direction…?  Thank you

Sonos soundbar is connected to wifi which is about 5m away but cant be connected via a cable. Sound works fine when turning on for about 3 mins and then starts cutting in and out. All other devices working fine on the same wifi connectionWifi speed is 50mbpsDiagnostic Number: 1697054384Can anyone at Sonos please help a dude out ! 

Hi all,I own three Sonos One and since about a month I’ve been experience some super annoying crackling sound on two of them. It happens when playing via Spotify from my PC and also using the Sonos app on android and iOS. I have tried everything some changing to 5ghz, 2.4ghz, setting up again the speakers, disabling true play, disabling loudness, disconnecting the devices from the power source for some minutes and nothing works.My diagnostic confirmation number are: 470077500 and 1054473763I would appreciate any help because this issue is ruining the audio experience and driving me crazy.Thanks,Cajcote

Hi,i have two Sonos One’s that are a stereo pair. And I have two Symfonisks that are a stereo pair. They work fine when I play music on either of the sets. However, when I group the Sonos and Symfonisks, only the right (or left) speakers of both pairs play sound. The other channel goes off.  Any tips? Grouping the speaker sets used to work fine, but has stopped working since we moved to a new place. Could it be a wifi signal issue? Thanks! Stefan

So I have the Sonos Connect. For some reason it keeps needing reset. I did a master reset and set it up again and it works fine. Then when i try to use the next day my app says “unable to connect to sonos lets fix it” So Ill go through and set up again and all is fine until the next time I go to use it. What is going on? Can the connect have gone bad? 

I have an album converted from FLAC to Apple Lossless that plays fine in the Music app but Sonos won’t play it. I have other converted albums that play fine through Sonos.  What might be different about this one album?

i  m unable to access bbc local radio on my sonos system This applies equally using tune in  or sonos radio. On trying to access i keep getting the loop message stating the programme is unavailable due to tecnical or contractual reasons.  i am aware of other users suffering the same issue.I look forward to any help available.kind regardsGeoff Flitton 

Sounds odd but I was reviewing the troubleshooting playlist. One of the items is to reboot all units. With almost 20 different Sonos products in my house I laughed in that their would be no way I would do that. So I am wondering if it’s possible to develop a feature that’s like a mass reboot or specific reboot signal that could just happen from the app. Just a thought. 

Bonjour!J’ai un système Sonos pour la télé dont j’ai l’application sur mon Ipad. Jusque là tout est beau sauf qu’auparavant j’avais ajouté un haut parleur Sonos play 1 et celui-ci est complètement disparu de mon application sur mon Ipad.Comme j’ai un Ipad Apple qui date de quelques années avec la dernière version de 10.3.3 et que l’ajout d’un haut parleur Sonos demande une version 12 ou supérieure.Existe-t-il un moyen de récupérer l’application pour ajouter mon haut-parleur Sonos play 1 qui fonctionnait super bien avant qu’il ne disparaisse de l’application Sonos que j’ai sur mon Ipad. Merci !!! 

I have many fitness studio locations that use the sonos port and as of last week every single sonos is disconnecting all day every day. The only way to get it to come back is to power cycle the unit. Was there an update that is causing this? Is there a solution? We have turned off all 2.4ghz frequencies in each studio without any resolve. We have changed it to channel 1, 6, and 11 and it still happens. I dont think this matters as the port is hard wired. Is anyone else having this issue?