Components and Architectural

I have tied to reset  my password with little   actually no success.   I press the password rest get a link and then update the password and nothing happens  the new password does not work.  It is most annoying and I have made sure that I am using the correct email address and I  follow all the steps.  Still no action   by the way  It is a Roam   I already have a beam and a sonos 1   It is really beyond my comprehension why it is necessary to log into a Sonos account to activate and use / set up/change something that I have paid premium dollars for.  This is enough for me to return the Roam and ask for a credit.    I’d appreciate any and all suggestions 

I have just connected my brand new Pro-Ject Debut Carbon to a Play five. Very bad sound. Have to play almost 100% to hear anything. Any good quick fix?

It says “Sorry, we can’t connect to Sonos.  Let’s try some things: ...” It was working fine on this PC untill I switched from the ATT Wifi to an Orbi wifi.  Like I said in the title, our phones still work fine, and they’re on the same wifi as the PC.  All my speakers appear fine for the phone S1 app. I tried resetting the PC S1 app -- no difference.  It searches for about a minute, and says it’s connected, but then after I click OK, it says “Sorry, we can’t connect to Sonos.  Let’s try some things: ...” PC Wifi is is set up as a Private Network and is not set up as a Mobile Hotspot (no Internet connection sharing). Setting it to a Public Network did not help. I tried putting a cat 6 from the PC to my Sonos Boost, and the Internet still works from the PC, but no change to the S1 app on the PC failing to connect to my Sonos system. Diagnostic report: 1543599904

Hello, I have the same issue as in this topic. The line-in used to work well, but now, it comes and go : I made a factory reset, without success Tried several RCA wire, of course Reboot router, of course Checked that Line out from the Hifi Amp was OK, of courseI called the technical support, of course - no comment - the guy/girl was not aware about the use cases of the Sonos Connect (Turntable > Hifi Amp > Connect RCA In or Connect RCA Out > Hifi Amp > Hi-fi Speaker)  I send my logs to the support : no idea - Your Connect is KOThis is the limit of Sonos in 2021. No fixing - No repair : You just have to buy the new model.Any idea? Thanks a lot.

Hello, I have a Sonos amp upstairs and is connected to WiFi. I have speakers downstairs to the roof which are connected to the amp. However I am not able to detect the amp on my mobile app after I’ve changed mobile.  please advise. Also is there a way or a page using which I can detect which WiFi network amp is connected to?

Bonjour,Comme d’autres utilisateurs j’ai un sifflement du coté gauche de la playbar.Ce sifflement apparait des que la playbar est sous tension, peut importe la source utilisée.Comment avez vous résolu ce problème ?Merci

My router is telling me… “A device using an older Wi-Fi standard (802.11a,b,g,b/g) is slowing down other devices on the network.  We recommend turning the Wi-Fi off on this device or turning the device off.”  Device Name: Sonos-LivingRoomPlaybar”Any ideas on how to fix this OTHER than turning off the wifi.  The playbar is not in a location that is easily hardwired.  I have made sure that the firmware is up-to-date.The Playbar is less than 5 years old, so it shouldn’t be out of date technology wise already?!?

I am longtime Sonos user with S1 at primary home and S2 at vacation home. In last week or so at primary, S1 has been a problem. I have 11 connect amps, 1 Sonos One, and one Play 3. I’ve lost most functionality on the 11amps ( lots of features on app are greyed out), and can’t use Play 3 or Sonos One. System wants me to update but then shows error 1101 or 1103. And, I don’t want to update anymore. Everything is wireless, router is Orbi with 2 Orbi satellites. I’ve tried connecting the Sonos one and play3 via Ethernet but same problem. Had two long sessions with Sonos support which didn’t solve anything. I have no interest in migrating from S1 to S2 at primary home.Any ideas? Thanks 

I use my iphone to stream YouTube Music Premium to my 5 room system via airplay 2.  It used to work just fine, but since I added a pair of Fives i’ve been having trouble with the music stopping. The most common symptom is that the rooms with a pair of Fives and a room with just 1 One stop playing. This most recent time I noticed that they were no longer selected in the airplay 2 speaker group as shown on my iPhone’s airplay menu.   Anybody else having this trouble or have any ideas about what is going on? 

Edit- read else where about cleaning the microphone out and now it’s working!  Hi, wonder if anyone can help because I’m going out of my mind with this. Trying to set up Trueplay on my new Sonos Five, only it won’t complete the tunning due to ‘excessive’ noise in the room even when it’s completely silent. No matter what I try ( I’ve even tried it with my clothes off! ) I get the same message asking me to reduce the noise. I even tried sticking close to the speaker but that doesn’t work either.  Can anyone offer any advice ?

This issue has happened many times before until it randomly goes away but I’ve never been able to fix it. Streaming the song from my phone’s storage.

I have a sound bar, 2 no. Sonos Play Ones and a Sub.  All was working well up until very recently.  As far as I know, I haven’t done or changed anything to make this problem happen. When playing my music through the Sonos App, the music is dropping out and coming through the speakers intermittently.Could this be something to do with my Wi-Fi?I have just had Sky Q put in but I am sure the problems were happening before this was done.Anyone have any ideas how I rectify this please?  Thank you.HB

I’m looking to sell my Connect Amp and want to make sure it is compatible with S1 and S2 systems. I tried looking it up in my account and it doesn’t say. Thanks!

Hi,I’m struggling with this problem from over a year and hope I can get it resolved. This is my setup:5 sonos Play:1 speakers in different rooms2 sones Play:1 speakers in surround mode1 Playbar in surround mode with the two Play:1 above1 BoostThe Boost is hardwired to the Network and I am using SonosNet on Channel 11. All the other speakers are wireless. Previously, I didn’t have a boost but I hoped the purchasing a Boost would solve the issue. I have reconfigured the whole setup from scratch. Uninstalled and removed all the apps from my iPhone and iPads, unlinked the accounts and reconnected everything.  What is the problem? All the speakers are visible and working correctly in the Sonos S2 app. However, after a while, the Sonos speakers are disappearing from the Spotify app. Up until the situation that all speakers are gone and I’m no longer able to play music from Spotify on my Sonos system. For now, the only resolution is to power cycle all the speakers, reboot the network and afte

Im building a new house and wanted to build Sonos into it.I currently have a Sony Bravia 4K UR3 TV which is connected to a Beam Gen 2 via eARC.Connected to the Beam are a Sub (gen3) and Two One’s as surround (I also have another 4x One SL’s on their way).I have been through various fora looking for the answer, I have tried with the TV output settings: Audio Output, A/V Sync. eArc, Passthrough etc.Restarted the TV and Beam.My usual Freesat viewing is not affected at all.It’s Discovery Plus and Netflix I have a problem with.. the audio is delayed ?Does anybody have any idea how to get around this problem, it’s sooo annoying to me :( 

Within the last 2 weeks I have bumped into a very frustrating issue. I use Plex to access my stored music on my home media server. It is all ripped as Apple Lossless (M4A). I can login to my collection via the Sonos / Plex service, see all music artists, etc. However, when I attempt to play a song, nothing happens and I eventually see a message: "Unable to play "[SONG TITLE]" - unable to connect to Plex"I have tried to following steps:Reboot modem and switch. Logout and reauthorize Plex service Double checked all setting in Plex server and confirmed Remote AccessYet, I am still unable to play any music.HOWEVER, if I use Plexamp (or the Plex app) and then select one of my Sonos speakers to play, it does work.I have called Sonos support twice, and first-level support is unable to offer any fixes other than the steps already followed. I am also being told that I will receive and email to coordinate a second-level support call, but the email never comes.Any help or ideas to solve are MOST

I am trying to play music from a turntable as line-in to a Sonos Five, and have the music play through all my Sonos speakers in stereo mode.***I have a Sonos Five speaker in one room with a line-in turntable (Den).  In another room I have an ARC, SUB, 2 Sonos one SLs  set up as surround. (FAMILY).In the Family room, the Sonos SL speakers will go into surround sound setting automatically when playing a movie, and switch to stereo speakers when streaming music.However, if I group the room DEN with the room FAMILY, the Sonos SL speakers stay in surround sound setting even when playing music.I am not able to directly add the Sonos Five speaker to the FAMILY home theater room.  And I am hoping that I don’t have to keep manually moving the Sonos SL speakers to other rooms for the purpose of using them as stereo speakers when playing the turntable.Has anyone been able to overcome this issue?    

I keep trying to cancel Sonos Radio HD on my account. There is no “My Subscriptions” page to click on, and the link from the Sonos support page only links back to the normal account page. I’ve called Sonos support twice, and nothing has changed. I’ve tried on my phone and on my computer to the same results. Has anybody else had this issue?

Hi,I was slowly but steadily getting more problems with Sonos. First the radio was not working when I set up my alarm clock. Then the music did not start to play from time to time. In the end the alarm clock stopped working all together (not even with the “default sound”) and it was not possible to start any music.I was searching for updates but I got error codes 1101 all the time. I could see my speaker in the router dashboard though.I tried a lot of “restart your router”, “restart your speaker”, “set it to fixed channels trying all the different combinations” etc. spending days on it and nothing worked. My router is a new fritz box generation with standard setup.Eventually, I wanted to do a clean reset now and send all my speaker back to factory settings and wanted to set them up from the start.However, I cannot. When I log into my old account it still has all my speaker listet and when I want to use it for a new setup it tells me “error 1101” again. I tried setting up a new account

Hello, I have a troublesome Connect Gen2 that somehow can’t stay connected to my network for more than a few minutes. It doesn’t matter if it’s connected via WiFi or Ethernet, it always ends up disconnecting. I can sometimes get it back by rebooting it, others I need to factory reset. All my other Sonos products have a rock solid connection via WiFi.I’ve browsed through different other topics but couldn’t find any solution that worked.Is it possible that the device is actually dead, even though still “very partially” working ? Here are a couple of red flags I noticed while troubleshooting:The factory reset is hit and miss. Usually have to try up to 5 or 6 times to get it to end on the green status led. Most other attempts just blink amber/white 3 or 4 times then turn solid or blinking white again. After it stops working, I often still see it listed in the app, but when browsing the “About my system” tab it only shows its name and no other network details like for my other functioning d

6 Sonos One speakers, 1 Sonos 5.   Sonos 1 app and Sonos 2 app on 2 ipads, iphone Imac.  There started to be problems about 3 weeks ago with the music being dropped after 1-3 songs played. Now it doesn’t work at all. Speak multiple hours on the phone with tech. Turning systems and computers on and off, wifi on and off, sending reports, all kinds of stuff.  But I still have a system that doesn’t work.  Why? No one cam tell me. Is it worth that price I paid? No, not at all. Better to have an old fashion wired system that just plain works. And plays out of better quality speakers. And doesn’t have tech glitches that no one can figure out.  If anyone has a suggestion, let me know. Otherwise ( and maybe ANYWAY), I need to dump the Sonos system for something that works.

Hi,Because I could not solve this error code as instructed (Sonos support page),  I’ve decided to replace my router with a Videotron's router, my Internet provider. I also reinstalled the latest version on my devices Samsung phone - (new) Ipad air2 - Samsung tablet (Android 10). All my systems has the latest version of the software but the system keeps trying to update the app !? Result, almost all of the settings are still not available. Now, the router can't be the problem, all of my componants have been reset..... Any suggestions ? Thanks

I’m fairly green with technology, I have a very simple setup with Sonos, a Beam sound bar (HDMI to the tv) and a Sonos one, both can be connected together using the Sonos 2 app on my phone. I have decided to add a turntable and CD player to play through my Sonos system and was advised to get a Sonos Port, also advised to get a switch box so both the CD player and turntable could be connected at the same time with only one output to the Port. My issue is that the Port wouldn’t connect to the current Beam/One network and instead created its own network, now when I play a CD and connect everything together I hear no sound (both CD player and Turntable) Any ideas?? 

I am in the middle of a home build and am considering the architectural speakers, amp, and arc for a 65 “ TV. My question is, is there any difference in quality of architectural speakers vs Era 100? The room is approx. 18 x 20 ft. 

Hello, I recently purchased a new Sony Bravia TV and hooked it to a Sonos AMP. It’s connected via HDMI the eARC port. Unfortunately, when I try to switch the audio output to the Sony TV speakers, the TV will play audio through the TV speakers for approximately 1 to 2 seconds, and then automatically switches back to the external audio. Also, attached is a cable box via a separate HDMI port, but even with unplugging it, this issue persists. I have read multiple threads on this topic, but cannot find anyone ever found a resolution. I think we all have a sense that this is a CEC issue with Sonia having to do with the fact that the Sonos Amp is running all the time but I have tried to switch every setting I can find on my TV and have been unable to resolve it.Would appreciate any insight this community can provide on this issue.      Thanks,Stephen