I added a Sonos Move to my existing system. There are 3 Sonos AMPs in the system also. Two of the AMPs are hardwired to the network, one is wireless. All of the AMPs group properly with each other. The Sonos MOVE will play fine by itself. If you play something on the MOVE then add in another room, it shows like everything is grouped properly (including volume display for both rooms) but the second added room doesn’t play anything (even though the app indicates that it is). If I start with one of the AMPs then add in the MOVE, I get the same secanario except the room with the AMP works and the MOVE doesn’t play. The volume is turned up and displays as such, but there is no sound. I have tried:
- Rebooting all Sonos devices and the Modem/Router
- Switching to different WiFi channels
- Switching from 2.4GHz network to 5GHz network
- Factory defaulting Sonos MOVE and readding
- Calling tech support, twice
- Moving the MOVE close to the modem/router
- Grouping the MOVE with different AMPs
When I called tech support I sent diagnostics. Both time they took my number down in case we were to get disconnected. Both times after being on hold for quite a while we became disconnected. Neither time did anyone call me back.
VERY FRUSTRATED
How can I resolve this???