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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,282 Topics
  • 25,138 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3282 Topics
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Warning634Contributor I
asked in Amazon Alexa and Sonos
location setting for weather - I don't know your location

Hi all I have two sonos ones with "alexa" both of them did use to tell me the weather in St.Helier Jersey. But recently neither of them do this, I just get "I don't know your location, in future you can go to the App and add your complete address for your device" So we did this on the app, but still no joy. So we contacted amazon (as the sonos was working) they told us a few things to try which we did, but still nothing. They then told us to deregister both devices and they would sort it their end, and that just made things much worse, when we said "alexa" it just said that I'm having trouble understanding please try again later. Amazon where no help with what they had caused! and said to contact sonos, but as we said its an issue with alexa, they could not sort out our know, dead in the water sonos. So we did a factory reset, and we are back to square one....so does anyone know how we can get it to give us the weather in St Helier Jersey? thanks

16923
UKMedia
6 years ago
UKMedia
UKMediaMaestro
posted in Amazon Alexa and Sonos
Control Fire TV via Sonos One now available in UK

Amazon have now released the functionality to control Amazon Fire TV and Fire TV Sticks via voice control in the UK. (This functionality was only available in the US until now) If you have a Fire TV or Fire TV Stick and want to control via your Sonos One or other Echo device, then all you need to do is: > Open the Alexa App>Music, Video & Books > Under the Video section, select Fire TV > If you have multiple devices, you can pair which Echo device (Including the Sonos One) with each of your Fire TV Devices via 'Manage Devices' 😃

11275
UKMedia
6 years ago
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apeddieContributor I
asked in Amazon Alexa and Sonos
Controlling Spotify with Alexa on Sonos one

I have setup two Sonos one speakers (setup the Sonos skill in Alexa, Spotify (premium account) as my default music service, and Alexa as my voice service in the Sonos app). I can ask for music by artist or a specific song but am unable to ask for music of a specific genre or activity type for instance saying: Alexa play 80's rock or Alexa play dance music. Alexa just responds with unable to find any 80's rock etc. I have not created any playlists or followed any particular feeds in spotify (am new to using spotify) so i am not sure if any of this matters. Any suggestions on how to do this would be greatly appreciated.

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A
6 years ago
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dpinskeyAvid Contributor III
asked in Amazon Alexa and Sonos
Alexa won't execute commands to play or pause music on SONOS Play1

Just started having problems with my Play1 with built in Alexa to execute commands to play or pause music and change stations that have previously worked with no problems. Alexa responds with a chime and says ok but then nothing, then I must use the app to issue the commands. Whereas, upon issuing the same command to my Echo Dot, the command is executed immediately on the Dot as well any Sonos equipment where I tell it to play. Note: Commands to the Alexa on Play1 to turn on Philips Hue lighting and ask for information like what the current time is works just fine. Also, just for poops and giggles, when asking Alexa on both SONOS and Echo Dot "what song is playing", I get the response Lonely Boy by The Black Keys, no matter what song is playing. Any ideas of what is going on?

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Ken_Griffiths
6 years ago
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Doug_MITrending Lyricist I
asked in Amazon Alexa and Sonos
Sonos has stopped streaming music from Amazon Echo Devices.

This issue is happening frequently. The only workaround for this problem is to 1. Select new ROOM NAMES in the SONOS app 2. And then having the Echo device FORGET the SONOS device name, 3. Then having Alexa rediscover new devices. This workaround appears to only work for a short time, then I must repeat the above process to get SONOS speakers to stream again. I have tried just forgetting the SONOS device in the Alexa app, then discovering the devices again but that action had no impact on the problem. The only action that corrects the issue is changing the ROOM Names in the SONOS App What are the changes occurring when the ROOM NAMES are updated in the SONOS app or in the Alexa Cloud services? What needs to occur to make these changes stick? Doug

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Keith N
6 years ago
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UN01Contributor I
asked in Amazon Alexa and Sonos
SONOS ONE is not work in Thailand yet.

I got a pair of SONOS ONE, just because of their VOICE CONTROL. But it turned to be this function can't be used in Thailand. What's the point I got these speakers instead of SONOS Play 1 for just half price. T-T Now I wonder why there're a lot of review of this product all over internet since it can't be used?? (Of course, it's Thai reviewing) Is there anyway to make it work??

7452
U
6 years ago
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jtc1985Contributor I
posted in Amazon Alexa and Sonos
Echo delay when grouping rooms.

I have a Playbase with two Play:1s as surrounds, I also have 2 Ones in a different group. They play music fine with no delay when grouped together but I can't figure out how to get the Ones added without a delay when grouped with the surround pair while watching TV. Any suggestions?

16362
Stuart_W
6 years ago
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AC1DAJContributor I
posted in Amazon Alexa and Sonos
Alexa & play 1 at the same time via Spotify

I have the echo dot running through my 5.1 in the living room and I have the play 1 running via a windows 10 in the dining room

7892
UKMedia
6 years ago
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ellygracebContributor I
asked in Amazon Alexa and Sonos
Why is Alexa responding on Echo but not Sonos One?

Sonos One and the Echo are both set up through the Alexa app, but when I say her name she only responds on the Echo. If I ask her to play something, she'll also only play it on the Echo - is there any way for her to automatically play whatever I've asked her to on the Sonos One at the same time so that they're always in sync? Otherwise is there any point in having the Echo, since if I can get her to respond on Sonos I may as well just use that since the speaker it's so much better...

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M
6 years ago
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ykamenetContributor I
posted in Amazon Alexa and Sonos
Google Play Music support?

Is support for Google Play Music subscription in the works? That's my preferred streaming service and unfortunately I do not see it listed in Alexa supported services. Any plans to add it please?

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K
6 years ago
3
3mphContributor I
posted in Amazon Alexa and Sonos
Sonos - Alexa - Logitech POP - Harmony Elite

I've set up a POP button to run a Harmony Activity which has Sonos play my MP3 tracks on my laptop as a queue with shuffle. The POP starts / stops or Skips forward or Backwards. This seems like an incredibly complicated way to do it but I cannot find any other easier way. I don't want to use the Sonos App since pressing a POP button is far easier than using a phone or tablet. The problem comes if the power is cut, you have to not only reboot everything but then get Sonos and Logitech to find each other. Is there an easier way of doing this? Also any way of getting the Sonos to also play through the Echo Spot speakers?

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melvimbe
6 years ago
A
Allan StewartContributor I
posted in Amazon Alexa and Sonos
Sonos One vs Echo Dot + Play 1

I have a Sonos One and the sound is great but unfortunately it's lacking the full functionality of the Echo. So I'm looking to replace the Echo I have with another Sonos to get the great sound but can't decide between getting another One and not getting everything that the Echo can do or linking an old Echo Dot I have, or maybe an Echo Spot to a Play 1 What experience Do you all have with an Echo and a Play 1 and what would you advise Thanks

16542
chicks
6 years ago
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NateG88Contributor I
asked in Amazon Alexa and Sonos
Alexa control for Apple Music

I would like to see the ability to initiate playback from Apple Music via Alexa. Apple Music is the only service that allows me to stream radio to my Apple Watch Series 3 with cellular, so, it is the only service I plan to use across the board. I cancelled my Spotify Premium account (even though it offered playback via Alexa to Sonos, with the exception of radio...) because it does not have an Apple Watch app thus it does not allow radio steaming to my watch. Is this integration in the cards?

653111
controlav
6 years ago
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TheHubbContributor I
asked in Amazon Alexa and Sonos
Nearest Sonos one doesn’t respond

I have 5 Sonos One speakers in various rooms in my house. Alexa is very responsive and always hears when I am speaking to it and only responds on one speaker. My problem is that it often responds on the furthest speaker away from me. I could be in the kitchen just a few feet from that speaker and the speaker around the corner and 25 feet away will respond. Anything I can do to fix this?

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E
6 years ago
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bobweaver95Contributor I
asked in Amazon Alexa and Sonos
Sonos One - Alexa issues

When I ask alexa to play music on my sonos one, it only plays one track and then stops. please advise.

493832
G
6 years ago
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robferContributor I
asked in Amazon Alexa and Sonos
Sonos Shows as offline in Amazon Alexa App and wont play to Sonos Play 3

Hello, Needing some help, My sonos play 3 is all connected upto Alexa and Sonos however, I cant control it via Alexa as it keeps saying my Sonos is Offline. Sonos is working fine via the Sonos App and I cant figure out how to get it to show online and work via Alexa - Any ideas?

2768516
R
6 years ago
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Doug_MITrending Lyricist I
asked in Amazon Alexa and Sonos
Alexa only playing one song through Sonos then STOPS

I ask alexa to play an artist in in the living room. The first songs plays... and then nothing..... It seems like SONOS is not playing the alexa Que?

2179439
D
6 years ago
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nickbrownContributor II
posted in Amazon Alexa and Sonos
Play 5 and echo dot

If wanted to set up a play 5 and an echo dot via 3.5mm jack and the sonos skill enable in the Alexa app, will this set up do the below Play music directly from Spotify on the sonos, ie it’s not playing from the dot through the jack onto the sonos? Give full voice command control of sonos eg volume up, next track etc etc? Do regular echo dot commands like tell me a joke get play out of the sonos?

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S
6 years ago
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CommunityChatContributor III
asked in Amazon Alexa and Sonos
Some TuneIn radio stations do not play with Alexa (KPCC)

For roughly the past week, I have been having trouble streaming KPCC (Los Angeles) with Alexa on TuneIn through my Sonos One. Previously, it was working fine. Other stations seem to work okay, but importantly, KPCC works fine when I try this on my Echo Dot. So the problem has something to do with Sonos. When I say, "Alexa, play KPCC" OR "Alexa, play KPCC on TuneIn", Alexa either remains silent or says "KPCC on TuneIn Live is currently not available." But if I say "Play KPCC on iHeartRadio" it works fine. It also works fine playing other radio stations on TuneIn. As I mentioned, the station plays fine through my Echo Dot, but if I say to my Dot, "Alexa, play KPCC in Living Room," the Sonos is silent. So, again, it seems like a Sonos issue. Anyone else having similar problems on TuneIn with this or other stations? Is this type of problem something Sonos is aware of? Thanks.

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D
6 years ago
Blogography
BlogographyContributor I
asked in Amazon Alexa and Sonos
Sorry! Cameras don't work on this device! — Sonos One & Nest

Before I get caught in a loop where Sonos tells me to talk to Nest and Nest tell me to talk to Amazon and Amazon tells me to talk to Sonos... has anybody been able to tell their Sonos One to play a Nest camera feed on their Fire TV? It works perfectly from my Echo and Echo Dot. And requests to play Fire TV content via Sonos One work no problem. It's only when I ask for it to display my Nest feeds that Sonos One says "Sorry! Cameras don't work on this device!" — I've made sure there are no name conflicts. I've done the whole disable/enable skill and forget all/discover devices and have ulinked/linked devices in the Fire TV prefs (along with everything else I can think of). None of the usual tricks are working, so I'm starting to suspect that Sonos One can't handle video requests from Nest Cams sent to Fire TV?

13543
Blogography
6 years ago
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HRC99Contributor I
asked in Amazon Alexa and Sonos
Sonos One not playing TuneIn Radio

I’ve got the Sonos One all set up but it won’t play radio stations via TuneIn. Alexa acknowledges the request stating “Playing TuneIn xxxxx radio” but then doesn’t play anything. I’ve disabled and re-enabled the Sonos skill in the Alexa App but still doesn’t work. Any suggestions?

1684031
S
6 years ago
A
apb123Contributor I
asked in Amazon Alexa and Sonos
Audible ?

I have just bought a Sonos One. The sound is great. The Alexa integration doesn't seem to work well. A lot of the skills just don't work. Audible is really important for me and I thought it would be possible to play through Alexa. It tells me it is about to play my book..but nothing happens. Audible is 80% of my use case. I might have to take it back

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Chris
6 years ago
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chad2423Contributor I
asked in Amazon Alexa and Sonos
Alexa Spotify App Support Unavailable

Loving my new stereo pair of Sonos One’s. I can’t quite get Spotify working correctly. The account is linked to Alexa. I can request albums or songs or shuffled artist and they all play from Spotify. However, I can’t get my playlists to play. Alexa says she can’t find them. And in the Alexa app under Spotify it says App Support Unavailable. I really hope I can get this working. I am an Apple Music user and really only subscribed to Spotify for to use with Alexa until Airplay or Siri is partnered with the One. Thanks for any suggestions.

12086
C
6 years ago
andytrent
andytrentTrending Lyricist I
asked in Amazon Alexa and Sonos
Alexa can't find a new Spotify album, but can find older albums.

The new Justin Timberlake album "Man on the Moon" came out Feb 2. It's now Feb 17 and Alexa still can't find it. She has no problem finding others, such as "1989" by Taylor Swift, but why not a newer album? I'm using the exact phrase from the commands help page, and interestingly she repeats it back to me exactly correct but still can't find it. How do I get the latest albums available for playback?

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S
6 years ago
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Stratman123Contributor I
asked in Amazon Alexa and Sonos
Sonos/Alexa timer

You can ask Alexa to turn her music off after a designated amount of time, but apparently you can’t do that on Sonos via Alexa? And I don’t see it listed as a feature coming in 1.0

5842
Blueowlnut
6 years ago
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