Alexa is talking but says "Sorry, Sonos offline"
I have rebooted my wifi, unplugged for a reboot of my alex/sonos 1 combo unit. It had been working fine and now is not. As far as I can tell, both apps seem to be in order - any help would be appreciated
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I deleted the speaker on Alexa, renamed it on Sonos and then added it to Alexa again and everything is now working.
Userlevel 7
+20
Please look at the steps I've listed in the answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.