I have an Amazon Dot connected to my play5 using the line in option.
Until today Alexa speech volume and the music volume were fine. I have now updated my speakers, but now I can hardly hear Alexa speaking. (Weather reports etc)
If I ask her to play music the volume is fine. I have set the line in volume to 10 for the speaker in the options, but this makes no difference. Anyone else having this issue.?
Amazon Dot and Play 5 line in going quiet when replying from Alexa
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I have been looking at hooking a pre-amp between the Echo dot line out and the Sonos Connect but I'm not sure if this would solve the issue...
I don’t get home till tomorrow so have not tried this out but not sure this is correct. What if you want to play Audible for instance?
I suppose if you really want Alexa to speak through your P:5 and only use the music sources Amazon likes, then the direction connection is the way to go. If you only want the P:5 to play music and use the music sources Sonos likes, then use the new integration.
The problem you're running into is that the line-in on the player is ducking too. So Alexa is responding appropriately, out to the line-in, to a player that has the audio "ducked", so you can barely hear it.
This is an interesting situation since everything is technically working exactly as it's supposed to.
There isn't a way to prevent the "ducking" at the moment, but we've heard this from others and I'm making sure to spread the feedback on to the team for you.
For now, there are 2 ways to go:
1. Disable the Alexa skill for Sonos, your player will be working the way it was before the update.
2. Disconnect the line in from the Dot, and you'll have the responses for your Alexa commands playing out of the Dot itself, and not over the line in.
many thanks for your reply. Unfortunately for now I had to disable the Sonos skill and I can confirm it is indeed working as before. I really do hope this is something the team will address though.
From the PLAY:5's perspective, since it doesn't know what's connected to the line-in, something is connected to the line-in and playing.
The skill and integration is going to improve. It's still in beta right now, and we'll continue to work on it even after it's no longer in beta.
Both Sonos and Amazon Alexa support need to update their support staff with this info pronto.
Good luck with development, Sonos, this could be great.
Now that I have removed the audio cable tethering the DOT to the Play:5 the DOT seems to have trouble hearing the wake word. It's blue ring doesn't light and the music doesn't duck. If I speak quiet loudly then some other Echo device in another room usually responds instead. I guess I'll try moving the DOT further away from the speakers tomorrow to see if that helps.