Until today Alexa speech volume and the music volume were fine. I have now updated my speakers, but now I can hardly hear Alexa speaking. (Weather reports etc)
If I ask her to play music the volume is fine. I have set the line in volume to 10 for the speaker in the options, but this makes no difference. Anyone else having this issue.?
Best answer by Ryan S
Hi guys, I can speak to what you're experiencing. It's part of a feature that's called "ducking". What this means is that when you say Alexa, the audio playing on all Sonos and Alexa devices "ducks" down, or lowers, so that the microphones can properly hear you. If you have the Alexa skill enabled for Sonos, the players will all do this when you issue a command.
The problem you're running into is that the line-in on the player is ducking too. So Alexa is responding appropriately, out to the line-in, to a player that has the audio "ducked", so you can barely hear it.
This is an interesting situation since everything is technically working exactly as it's supposed to.
There isn't a way to prevent the "ducking" at the moment, but we've heard this from others and I'm making sure to spread the feedback on to the team for you.
For now, there are 2 ways to go:
1. Disable the Alexa skill for Sonos, your player will be working the way it was before the update.
2. Disconnect the line in from the Dot, and you'll have the responses for your Alexa commands playing out of the Dot itself, and not over the line in.