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Abtex
Contributor III
Oct 5, 2017 6:10 AM UTC

Amazon Dot and Play 5 line in going quiet when replying from Alexa

I have an Amazon Dot connected to my play5 using the line in option.

Until today Alexa speech volume and the music volume were fine. I have now updated my speakers, but now I can hardly hear Alexa speaking. (Weather reports etc)

If I ask her to play music the volume is fine. I have set the line in volume to 10 for the speaker in the options, but this makes no difference. Anyone else having this issue.?

Thanks
Marc
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    72 replies

    farforestfreak
    Contributor I
    Oct 5, 2017 7:35 AM UTC
    I have the same issue and have submitted a query and am awaiting a response
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    billyplug
    Contributor I
    Oct 5, 2017 8:05 AM UTC
    Yes, same here. I have Dot hooked up via line-in to Sonos Connect. I thought playing music sets the the Connect to receive stream from Sonos and away from line in: audio component - but when I ask it a question, it returns to audio component but still no sound. So a bit more complicated...
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    ManuelRathmann
    Contributor I
    Oct 5, 2017 10:23 AM UTC
    I have exactly the same issue and pretty much rendered my Echo dot useless as I simply can't hear it anymore. I can't understand why this even changed with the latest Sonos update. I really have an issue if this isn't fixed soon especially as there is no way to downgrade Sonos to the previous version from what I understand.

    I have been looking at hooking a pre-amp between the Echo dot line out and the Sonos Connect but I'm not sure if this would solve the issue...
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    Mesberg
    Contributor I
    Oct 5, 2017 10:48 AM UTC
    Same problem here
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    ManuelRathmann
    Contributor I
    Oct 5, 2017 12:29 PM UTC
    Can someone from the Sonos support please confirm that this is a recognised issue that is being worked on? Thanks!
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    Stephen G
    Lyricist I
    Oct 5, 2017 12:37 PM UTC
    I had same issue and I removed the Play 5 from the list of Alexa SMART HOME devices (found in the Alexa app). This restored the Alexa voice to its normal volume. Obviously, it means that I can't ask Alexa to play music in the Kitchen (the Sonos name for the room where the Play 5 is located) but Alexa accepts requests to play music in the other Sonos rooms. It is still possible to ask Alexa to play music etc on the Echo Dot which is connected to the Play 5 speaker as I could before this latest update from Sonos/Amazon.
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      chicks
      chicks
      Oct 5, 2017 12:53 PM UTC
      There's no need to use the analog connection anymore for Dot.
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      Gareth
      Contributor I
      Oct 5, 2017 12:58 PM UTC
      There's no need to use the analog connection anymore for Dot.
      I don’t get home till tomorrow so have not tried this out but not sure this is correct. What if you want to play Audible for instance?
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      melvimbe
      melvimbe
      Oct 5, 2017 1:00 PM UTC
      I can see where there would be confusion, technically speaking, if you had the P:5 (or whatever) setup with a Dot as a line source, and your P:5 was setup as a speaker in Alexa. It would make sense to chose one method or the other.

      I suppose if you really want Alexa to speak through your P:5 and only use the music sources Amazon likes, then the direction connection is the way to go. If you only want the P:5 to play music and use the music sources Sonos likes, then use the new integration.
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      Danny
        AbtexAuthor
        Contributor III
        Oct 5, 2017 1:14 PM UTC
        The Dot speaker is not very good, so having it play via the play5 is a great improvement for weather, new flashes, etc.
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