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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,291 Topics
  • 25,180 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3291 Topics
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TalismierContributor I
posted in Amazon Alexa and Sonos
Why cant you have a speaker in a group and as a single setup simultaneously?

I sometimes play music on a group of speakers and sometimes on a single speaker. Is there a way to be able to use both options without having to switch back and forth in the sonos app? Maybe a setup via Alexa with labels that differentiate the two?

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Ken_Griffiths
5 years ago
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VanoContributor I
posted in Amazon Alexa and Sonos
Alexa started adding “playing on Sonos” to all her responses

I have been using a Sonos one and Sonos Beam since each were released. In just this last week, when requesting music using Alexa on both of these devices, Alexa has started adding “now playing on Sonos” to the end of her confirmation. So now she’ll say something like this “getting your KCRW radio station from Tune-In, playing on Sonos.” Prior to this week, she never added the “playing on Sonos”. For the life of me I can’t think of any change I made to my Sonos set up in the last week, so no idea what caused this change. This is pretty annoying, because I don’t even have any non-Sonos Alexa devices, so of course it’s playing on Sonos with every request I make, lol! Does anyone know of any way to disable her adding “playing on Sonos” to her confirmations? Thanks! 🙂

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B
5 years ago
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RedHou5eContributor I
posted in Amazon Alexa and Sonos
Alexa Playing Music Through Spotify Connect In Wrong House!

I've come across a strange situation this weekend where my parents at their home asking Alexa to play on 'living room' is starting the music on the sonos speakers called 'living room' in my house, 10 miles away on a different network! We are using different sonos accounts and different spotify accounts, and it only seems to work one way, I cant control theirs. We were able to do this repeatably even after using and controlling my sonos speakers from other apps. Seems to be a serious bug / privacy breach going on here. Anyone else come across this and found a fix?

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UKMedia
5 years ago
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MasonWorldContributor I
asked in Amazon Alexa and Sonos
Alexa says she is playing "On Kitchen" but no sound comes out

Hey there; I have a house full of echos, dots and sonos speakers. In general, my Alexa Sonos skill is not working well. For example, I have two Play Ones paired in my kitchen as "Kitchen". When I say, "Alexa, play Billy Joel in the Kitchen" she says "Shuffling songs by Billy Joel on Kitchen" -- but no music plays in the Kitchen. She thinks she is streaming.... I have deleted all my smart devices, and reinstalled, etc. Not sure where to go from here. I was hoping you guys might have some troubleshooting suggestions. Thanks, Mark

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5 years ago
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LOU12Contributor I
posted in Amazon Alexa and Sonos
Amazon Music Market Place Not Configured Correctly

HI i have spent a while trying to get alexia to play music via voice control. It will play music via the Sonos app. I can get the radio to play via voice control.. but really want to be able to play music that way.. can you help?

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P
5 years ago
bstephens16
bstephens16Contributor I
asked in Amazon Alexa and Sonos
Sonos Beam/One responding to commands meant for Echo Show: ESP/Device Arbitration issues

I have an Echo Show in the kitchen, Beam in the living room, and a Sonos One in my bedroom. If I stand 1ft from the Show and issue a command, the Show, Beam (15ft from the Show), and sometimes the One (25ft from the Show through a door) will perk up as they hear the wake word, but instead of the Show responding one of the Sonos devices will. Usually this is the Beam. Echo Spatial Perception SHOULD be able to tell I am closest to the Show and therefore expecting a response from the Show. Instead, if either of the Sonos devices hears the wake word they will respond although the command was not meant for them. I’ve tried factory resets, enable/disable the skill etc to no avail. Has this happened to anyone else?

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bstephens16
5 years ago
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whereuponContributor I
asked in Amazon Alexa and Sonos
Connect amp and Alexa

I have a CD player on the line-in of a connect amp, grouped in Sonos app. I want to play CDs to my Play 5's and use Alexa as voice control. The Play 5's work great with Amazon Music as a source, but Alexa discovered the Connect Amp as a speaker, not a music source. Have not yet found the key to getting my CDs to play. At this point, im not even certain i have my amp confogured properly in the Sonos app, since it seems to want a music source identified, even though i want to use the line-in. Maybe i should just delete all and start over.

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W
5 years ago
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czacza2007Contributor I
posted in Amazon Alexa and Sonos
Alexa stops after one song on Sonos Beam

Hi team, I bought the Sonos beam yesterday and had no problem with the system and alexa. Today, it stops after playing one song. I have done all the steps outlined in previous articles, and I have factory reset the device and readded it, with still no luck. Also, when I ask my Echo in the bedroom to play music, it plays it on the sonos beam. I have them using different code names so they would work separately? Diagnostic number is 1475261485 Any help would be greatly appreciated

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5 years ago
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clowjulContributor I
asked in Amazon Alexa and Sonos
Alexa on Sonos One stopped working, tried resetting, FAIL

Loved the functionality of Alexa on my three Sonos One speakers when I bought them in September (voice control at last!!), though I did notice little glitches here and there. However, one by one, the speakers stopped responding to voice commands, and after procrastinating for awhile, finally went through the steps of re-setting everything. To be clear, I can control the Sonos speakers flawlessly through the Sonos app. The devices all show on the Alexa app. When I call Alexa, it either doesn't respond at all, or says it cannot understand me right now. Ran diagnostics on Sonos app: 1895040296 And yes, the mics are on (double white lights are showing on all speakers)

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J
5 years ago
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WillSmithContributor I
asked in Amazon Alexa and Sonos
Echo+Sonos One = Bluetooth?

This question may have already been answered, but I still going to ask. I do not have any Sonos devices, but I’m planning on getting 3 Sonos Ones. I currently have an Amazon Echo gen. 2. If I connect the Sonos One to the Alexa app, will it appear as if it’s an Amazon Echo speaker (not a 3rd party speaker)? If so, because the Amazon Echo has Bluetooth, will I be able to connect a Bluetooth audio device to it and have the sound play through one of the Sonos One speakers? It probably won’t be able to happen, but I’m just wondering. Thanks!

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W
5 years ago
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Jimmymagic1970Contributor I
asked in Amazon Alexa and Sonos
SonosOne Microphone works once...

My SonosOne microphone only works once each time I turn it on. I have reset a couple of times, including deregistering every device in the house from Alexa and Sonos and starting again. Same problem continues. Please help.

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lmegs
5 years ago
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IkhosrContributor I
asked in Amazon Alexa and Sonos
Sonos One - Alexa having problems since installing Orbi router

I have had a Sonos One for over half a year, Alexa voice service used to work on it like a charm until I upgraded my old router to Orbi. Ever since Alexa fails with the message:" Sorry I have trouble understanding right now please try a little later", I have tried many different fixes but its only a matter of minutes to hours (depending on the fix) for Alexa to fall back into the same error: - Replug the Sonos One results in Alexa working for 10-15 minutes before the error - Re-registering Sonos results in Alexa working for 3-4 hours before the error - I have tried many more: Resetting my modem/Orbi/Sonons, Setting up Orbi's Satellite after I setup Sonons, changing the 2.4Hz channel of Orbi to 6 instead of the auto(3). I have sent my diagnostics to Sonos and they found that my Sonos speakers are not communicating with Amazon. Does anyone have a similar problem? Can you think of something else I can do? My system: - Pace 5268AC FXN (AT&T Uverse modem in bridge mode) - Orb

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lmegs
5 years ago
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blueseaContributor I
asked in Amazon Alexa and Sonos
Alexa Deezer Issue

Trying to play music on my sonos one using Alexa and my Deezer account. Alexa is saying "Playing song from(my choice) using Deezer" but nothing is playing. Any ideas folks ?

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B
5 years ago
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len9900Contributor I
asked in Amazon Alexa and Sonos
Auto grouping for music playback

I have a Sonos one in my bedroom and kitchen. I used to be able to ask Alexa to play music while in one room (say the kitchen) and it would only play in that room. Now it’s playing in both rooms automatically and I never changed any settings. It’s very frustrating. How can I stop this from happening?

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UKMedia
5 years ago
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Ger75Trending Lyricist I
asked in Amazon Alexa and Sonos
Alexa controlling a different room! Is she confused?

This is weird, and it had never happened before (or I didn't realize it): I have Sonos One's, in the living room and in the bedroom. It's happening that, if I say "Alexa play" and I say it in the living room (a pair of Sonos One's), it responds to me, but it starts playing music in the bedroom (a single Sonos One). The same happens the other way around: I say play or stop in the bedroom, the device acknowledges the command, but execute it in the other room. It does work properly if I name the room, but I didn't need to specify the room before. All of this started to occur right after I was experimenting with Alexa groups (where I tried to create an "everywhere" group). Have any of you had the same difficulty?

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G
5 years ago
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bsdaiwaContributor I
posted in Amazon Alexa and Sonos
Echo Input connection to Sonos Connect

I have a Sonos Connect attached to my stereo receiver using the analog out connectors. Can I connect an Amazon Echo Input to the Sonos Connect using the analog in connectors and if so, what other settings do I need to make to have it play through the Sonos?

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melvimbe
5 years ago
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Gordy_101Contributor I
asked in Amazon Alexa and Sonos
Sonos Beam, Alexa Surround Sound

So I have a Sonos Beam with Alexa, as well as two Play Ones in my room for surround sound. Whenever I say Alexa, then a command, I only hear the voice out of the Beam. Is there anyway I can hear the voice out of all of the speakers?

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AjTrek1
5 years ago
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Zootopian83Contributor I
asked in Amazon Alexa and Sonos
Speakers keep grouping when not wanted

Slightly odd problem which started last week. When asking a Sonos One/Beam to play something, it is automatically grouping together all other Alexa-enabled Sonos speakers to play it. This is despite them not being grouped or other speakers even playing something else at the time. Earlier today, with the Sonos app open, I asked the One in the kitchen to play Radio One and watched in the app as it lumped all the Alexa-enabled speakers together to play Radio One - even though they were already in use playing other things. It doesn't seem to include the Play:1 in my set-up, though. I have a Beam, two Sonos Ones (not paired together) and the Play:1. If it helps, my diagnostic number is 1910432264. Thanks in advance (and hope!).

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UKMedia
5 years ago
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JooordiiiContributor I
asked in Amazon Alexa and Sonos
Sonos Beam automatically switches TV input while using Alexa

I just bought a Sonos Beam and connected it to my Philips smart TV via the HDMI ARC input. The input for my digital television signal comes from a external device which is connected via another HDMI input to the tv. When I ask Alexa to turn on the TV, it works. However, it automatically switches the TV input to the HDMI 1 (ARC input), while it should stay on HDMI 2 (TV signal input). If my tv is not on HDMI 2, I can't watch TV. So now I have to switch my tv back to HDMI 2 via the remote control in order to watch TV with the sound via the Beam. Is there any way I can control the Beam via voice and watch TV without having to use the remote to switch the TV to the right input?

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M
5 years ago
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DoktorBenContributor I
asked in Amazon Alexa and Sonos
Beam & TV voice control: what is possible?

Hi there! I set up a Sonos Beam today and connected it to my Samsung TV (Q6F) via the ARC HDMI port, also installed Alexa and it's running smoothly for things like playing music on Spotify or checking the weather. But what remains unclear to me: to what extent am I able to control my TV via Alexa voice control? There's no list of possible commands out there, at least I couldn't find it? I picked up somewhere that it's possible to turn the TV on and off via Alexa, so I tried that: turning on actually works, while for turning off Alexa says "OK" without actually turning it off. Why is that? And are there any more things I can do, such as... ...switch the HDMI source via Alexa (i.e. "switch to Playstation")? ...switch the TV channel via Alexa (i.e. "switch to CNN")? etc.

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A
5 years ago
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ghwarnerContributor I
posted in Amazon Alexa and Sonos
Alexa Sonos Devices Apple Music

I have added Apple Music as my default music service in my Sonos controller and in the Alexa app. I can play Apple Music fine but Alexa voice control on my Sonos devices (e.g. Play One) does not work. Is that supported? If so, what do I need to do?

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controlav
5 years ago
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sdmurphyukContributor I
posted in Amazon Alexa and Sonos
Alexa's Inability to Play a Playlist - How Annoying Is That??!!??

So I thought I would dip my toe in to this Alexa mularky. I only wanted the voice control over my Sonos system though as I really don't care for IA telling me what the weather is!!. I already had Sonos in every room of the house before the One was released so rather than buy any new units I thought I'd test it out with a £50 Echo Dot. I'm 'Old School', my music is mainly stored on a WD Cloud with many playlists setup in itunes and happily read by Sonos. I discovered very quickly that Alexa can't recognize any of these play lists. What is the point of that!! Alexa is really only there to support streaming. So my big beef (and I would be f***in' livid if I'd bought some Sonos One's) is that it should be made more obvious that Alexa can not access your personal music library - for me only £50 down the drain. However - Why Alexa cannot see your music library through Sonos is a mystery - it only needs to be able to access your NAS in devices and can use the Sonos software to find

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controlav
5 years ago
W
wez_1Contributor I
asked in Amazon Alexa and Sonos
Deezer and Echo Dot tracks skipping

Having issues my default “Alexa play some music” starts my Deezer flow on Sonos in the room I’m in, at random times the songs will just skip on to the next track. If I use the iOS app on my phone to start the “flow” it doesn’t skip. Any one have the same issue?

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Ken_Griffiths
5 years ago
D
dpinskeyAvid Contributor III
posted in Amazon Alexa and Sonos
How Can I Set Up a Voice-control Command to Select a Line-in Device on My SONOS Connect Using Alexa or with an IFTTT Command

Line-in Voice-Control Command

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jgatie
5 years ago
SkiBuddy
SkiBuddyCollaborator II
posted in Amazon Alexa and Sonos
Alexa not recognising Sonos Beam Room Name (TV)

I have a Sonos Beam with the room name TV. From any of my Sonos speakers (2*One and Beam) I can say Alexa, turn on TV, which works fine. I can say to the Sonos Beam "Alexa play music" and it switches from TV to playing Music. However, if I say to any of the One's "Alexa play music on TV" the response is "I didn't find anything named TV that can play music". If I say to the Beam "Alexa play music on Kitchen" that works fine also. FYI, TV appears as a device in the Alexa App (iOS). If I create a group in the Alexa App then I can add TV as a preferred speak. Here is the strange part: TV is listed as an Alexa Enabled Device when I edit the group but it won't let me select TV as an Alexa Enabled Device. It just highlights TV but doesn't put a tick next to it. The two One's can be selected, no problem. So: I renamed the room name for the Beam from TV to Lounge in the Sonos App and rediscovered devices. In the Alexa App there is now Lounge which shows as Alexa and Lounge TV which sh

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SkiBuddy
5 years ago
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