Amazon Alexa and Sonos

Amazon Alexa is fully supported in Brazil, including full Portuguese-BR support and Amazon sells the full Echo product range on the Amazon Brazil store.And yet, the Sonos app tells me that Alexa isn’t available here??This is so frustrating because I went through a huge ordeal to bring a sonos arc to Brazil (its massive and I had to bring it through a separate cargo package as it doesn’t fit the luggage. And I bought it specially because the out of the box integration with Alexa groups and therefore echo products.This is very disappointing and I hope this is fixed soon :(

ISSUE 1:My Sonos Arc shows up as a TV in the Alexa app. Therefore, I cannot add it as a speaker to a room. Trying to group together two Sonos speakers is my goal, which I had done previously, but all of the sudden I can’t. Music will play on one speaker or the other, but not both. This is a brand new problem that started today after disconnecting and reconnecting my Sonos “skill” in Alexa to try to fix the below, issue #2.ISSUE 2: (post from Reddit. keep in mind issue #1 hadn’t happened yet at the time I wrote this)I'm pretty frustrated with what is a pretty basic, fundamental thing I want to do with my "smart" speakers- change the volume.I personally tend to use my phone or Sonos app to change the volume, but my partner, roommate, and guests sometimes need to use Alexa. I also like the convenience of it when I'm not near my phone.When I ask Alexa to change the volume of a group, it's only changing the volume of on

I find the Sonos support site most frustrating!!  It seems that every topic is discussed for every Sonos product!  What happened to the old concept of a user nmanual for each product?A simple question - can I control my Amp using Alexa?  I have spent a great deal of time trying to work through “Set up an Amazon Alexa device to control Sonos”, but without any success!!Any ideas?

Hi,  I have found an annoying bug with the move.  When the move is taken off stand and goes to sleep after a certain amount of time, when placed back on the stand, the announcement “Alexa make an announcement…” functionality needs two takes to actually broadcast your announcement. The only fix I’ve found is to remove Alexa and re-install Alexa in the Sonos app for the Move. This fixes the issue until the move goes to sleep off stand again.  Can Anyone else reproduce this ? Thanks Tom

Alexa will open BBC Sounds on request and ask me which station I would like. It will announce the requested station but nothing happens just SILENCE  Works through the App so no issue with adding BBC Sounds as a service or linking the account. Thi issue also becam a problem in the same way in the latter days of BBC radio through TuneIn. 

So obviously Alexa can be enabled on Roam, this question is whether the Roam can be one of the "Alexa-Enabled Devices" in a group and not just a "Device".The difference being I can tell an Alexa-Enabled device to "turn on the lights" and the lights in the specific group associated with that Alexa-Enabled Device turn on. With the Roam, you need to specify the group as it only appears as a Device. For info, when editing a group, both the Beam and One appear under "Alexa-Enabled Devices" whereas Roam appears under "Devices".

There are several system design issues that I cannot get around.  Please advise.I have two separate locations in which I own and regularly use 19 Sonos devices. This includes one Roam that I take back and forth between sites.  I have Amazon Echos to control the speakers, along with the Sonos app on my phone and my PC.Problem: I cannot use Alexa with both networks at the same time (even though Alexa has no problems controlling other devices across separate networks).Details: In order to control Sonos devices with Alexa, I must use the Sonos skill in the Alexa app. When I enable the skill, Alexa knows I have Sonos speakers on two separate networks, and asks me to select one by listing the Sonos devices that are on each network. Once selected, things work fine on the selected network, but do not work on the other. When I wish to change locations, I must disable the skill in the Alexa app and re-enable by choosing the other network. This breaks the first.  If I am i

I have the sonos move speaker which I registered in alexa app. However I cannot make it play simultaneously with my echo dot 4gen using “combine speakers” feature. When I choose this option only echo dot shows up in the list. When I choose “sonos move” group I cannot select both speakers - it is either or.But when I go to “devices” I can see echo dot AND sonos in the list. Any body has any idea? Appreciate any help… :)

Hello,I have being years and there is no update on new languages from Sonos on the Sonos Arc. I really do not understand why. Portuguese is native in Alexa. If you ask Alexa in Sonos Arc if she speaks Portuguese she answer yes and it is only a matter of configuration. But the app of Alexa does no give language to be configured for sonos and in the sonos app there is no Portuguese.What is happening. I love my sound bar but Im thinking to change as I need to have an alexa speaker in the same room just because of this issue. Please do not answer me showing the language status page, because I look that and nothing changes in the last 3 years. I want to know if there is any real intention to have Portuguese open as an Alexa language? If not, why? What is the position from Sonos about new languages.hope you guys can help me understand what is happening. I´m to buy a sub and some other things, but I will not do if I don´t know what is the future for those functi

I've had Sonos for over a decade. Started with a Play:5. Decent enough. Definitely not audiophile and doesn't compare to my B&W CDM 9NT speakers, nor do I expect it to, but I did hook a Sonos Connect up to that system for the better audio quality of those speakers. I also eventually got some Play:1's, a Playbase, a Sub, and a Sonos One.Sonos eventually rendered my old system incompatible with itself. The older Play:5 and Connect are not compatible with the other newer speakers. If I try to play through all of them on the legacy app, the sound keeps dropping out. Their solution is to buy more of their stuff and junk my old perfectly working $500 Play:5 and both of my $350 Connects. Yes. That is over $1,000 in equipment they want me to junk.Well, with the Echo, you can take the 1/8" jack and output audio to any type of amp and speaker. If the tech in the Echo becomes outdated, just get a new cheap Echo instead of throwing out $1,200 in equipment. In fact, I had an ol

I live in Sint Maarten in the Caribbean most of the year.  I would like to be able to stream Alexa through my Sonos Move, and bought it specifically because it was, “alexa enabled.” However, once I got it set up, I’ve found that Alexa does not work on the sonos in Sint Maarten.  My amazon devices work fine, but don’t have the cordless capabilities that the Move has.  Any guidance is greatly appreciated.

Guys I have the following routine running with my Sonos One pair(I have two Sonos One namely Sonos One Left, Sonos One Right)When I say the voice command the routine does the following: Set volume to 1: Works Perfect Says a phrase: Works Perfect Turns Off the Master Bedroom Light - Works Perfect Starts playing music for 15 min on Spotify - Works Perfect Issue the Alexa Stop Music command to stop playing the music - Works Randomly. When it is not working, the music keeps playing after the 15 minutes until the playlist is finished. This has been driving me crazy for a while now. I have changed step 5 in stopping the music but again it worked randomly. It is like for a reason step 5 is missed or not executed at all. 

I have a 4th group in my Sonos app that plays speakers in our ceilings that are connected to the port through a second amp.  Works fine when using Sonos, but cannot get the Alexa app to cause anything to play on that group.  Is there a common answer I’m missing?

My existing system has a Beam, a sub-woofer, three sonos ones set up in 3 groups, plus an external amp connected to the port that connects to multiple ceiling speakers that were in the house when we moved in.  I can use sonos to play in the “house” group (the existing home speakes) as they show up as a group in Sonos controller.  However, Alexa doesn’t recognize that group. Does anyone have a recommendation for how I add that group to my Alexa?  Thanks in advance. John 

I have an issue which I thought I had sorted out last night by reading a really helpful post on the community.This morning a related issue but different outcome had presented itself.Basically I was getting no sound through the soundbar so turned off the HDMI-CEC controller in settings on the FireTV Cube audio visual settings.When I turned on the TV this morning I had sound through the surround speakers, no sound through the beam and sound through the TV speakers.The only way to fix it was to unplug the HDMI lead from the FireTV Cube, turn the beam off and then back on and plug the cube HDMI back in.After a couple of minutes the sound disappeared again so I turned the Beam off for 5 minutes and since I turned it back on there has been sound.This has happened a number of times since I installed the Cube on Thursday but there must be a technical reason for this.Can anyone offer any advice please.

We have a Sonos One and a Sonos SL paired in stereo, these are controlled with commands  by an Amazon Echo Dot. This set up has been working perfectly for a long time now, but the other day it started to play up, on asking Alexa to play for example Radio 2, it would only play it on the Echo dot and not the Sonos. Nothing had been changed in the set up, we unplugged the Sonos speakers and echo dot rebooting them a few times, that didn’t work. I didn’t set the system up, we got someone in to do it, but hes no longer available. We switched them on this morning and they are sort of working again, but before when we gave the echo dot an instruction the reply always came via the Sonos speakers, it now comes from the eco dot and not the speakers, ie... Alexa play radio 4, echo dot replys playing BBC  Radio 4, and the station comes through on Sonos speakers about 6ish seconds later. Any idea why this has changed and how to get it back to previous set up. I really like the Sonos Sound but no

I have purchased the Sonos Move to replace our Echo in the Kitchen. Very impressed with the sound. I do have one issue…. When we set timers on Alexa and when the timer alarm goes off, the alarm is very quiet. I’ve looked through both the Sonos and Alexa apps to see if the volume can be turned up and I can’t find anything.  Can this actually be done? I hope so as I don’t want to return the Move for a refund for something that should be quite simple to adjust and do.

I have two Sonos Ones, both with Amazon alexa enabled. Have had no problems for a year. Over the past month, now when I ask Alexa “play country music”, she starts streaming from Amazon, plays the intro commercial like “hello this is country star x, your listening to top country heat radio”… then repeats the same intro over and over and never actually plays music.  I have (1) removed all Sonos devices from Alexa.amazon.com. (2) disabled the Alexa sonos skill, (3) turned off the Alexa voice service in each Sonos, (4) then went back thru the entire setup to re-enable Alexa. Alexa works, will respond to anything I ask, but gets stuck playing any music from Amazon. thoughts on why this new issue is popping up on multiple devices?

This is really annoying. All the topics I check out seem to be marked as “This topic has been closed for further comments.” And most are several years old. In any case, my situation si that I have a Sonos Arc with my TV, and I have a pair of Sonos 1 in the living room, and I have 4-5 Alexa Echo devices aroune the hose. I have created a group called “Everywhere” that I thought inclueded all devices. But I cannot get audio to play on ALL the devices when I say, “Alexa, play [song title] on Everywhere Group.” I get only the Alexa devices or only the Sonos devices. Any suggestions on getting voice command to work on initiating the playback of the same music selection on ALL of the devices simultaneously?

I’ve been trying to get that both speakers (Echo dot and Sonos roam) sound in the same room, thought no success. The Amazon Alexa app says is not compatible both speakers. Is there a good trick or tip or guide to get both sounding in the same room? The thing is that before I bought the Sonos roam, I used to play music in a shelf speaker (audioengine A5+) connected to the 3.5 mm mini plug in the echo dot. The room where I want to pair both speakers (echo dot and roam) is quite big and my idea is to to complement the other side of the room with the Sonos Roam. 

When I’m using TuneIn the “alexa, switch off” command doesn’t work. I have to use another skill like Spotify to then be able to use the switch off command.I then wanted to use another radio service provider but TuneIn is the only one that’s available and can’t add any others.What must I do to fix this?

Yo fellow Sonos nerds!Really annoying one here, can’t seem to find anything online regarding, may be because the Blink doorbell is fairly new...here goes nothing…Have just purchased the Amazon Blink doorbell and set everything up and all is well, apart from the fact that it seems to be announcing on every single Sonos device in my house and I seem to have no control over disabling.From what I’ve found out on the web, I should be able to go into Alexa > Devices > Cameras > Blink doorbell > Announcement devices. And from here should be able to select/de-select my devices, unfortunately though only an old Amazon Echo that I had years back shows up on the list, no Sonos devices to be found.Any help or advice on this would be mint! Thanks!

I have a sonos connect that I am attempting to control with Alexa. “Alexa play WXYZ” will cause Tunein (my default service) to play the requested station on my Sonos Connect (my default speaker). Recently, “Alexa stop” results in either no response from Alexa, or causes Alexa to reply “I can not pause”. I have tried rebooting my alexa device, and also tried disabling the sonos alexa skill, and re-enabling it. My sonos system version as reported by my Android app is 14.10

Can Sonos system be controlled by Echo Show 15? Is the S2 app available on Echo Show 15?

We know sonos is VERY slow on making alexa and google i) available in other locations (even if in english) and ii) in local language.but today all of the sudden the sonos skill just disappeared from the amazon skill store.i can install alexa on my beam, she will say hello, but when i call the service, the beam goes into listening mode for a bit and nothing happens. anyone else facing the same issue?