Do you have any other Alexa devices in your home.   Do they add and play Apple Music correctly?

What does alexa reply when you ask it to play a song.  Remember if you link apple music you still have to set it as default music service in alexa app for it to chose apple music vs. amazon.

Hi,Thank you for your reply.

Alexa says “I’m having trouble playing music” when asked to play something on Apple Music.

It used to work fine.

Ive started over with linking it in the Alexa app and on the Sonos app but it’s still the same message.

all other Alexa/echo dot products work fine.

Regards